SUMMARY:

• Over 20 years’ experience as a dedicated IT Architect, Network Engineer, Project Manager and Team Leader.
• 15 years Expertise in designing and implementing disaster recovery and network security.
• 15 years creating redundant systems for maximum uptime and minimal maintenance interruptions.
• 12 years at mentoring network engineers and help desk technicians to advance their knowledge and careers.
• 18 years cultivating relationships with vendors and staff.
• 15 years developing and implementing policies and procedures for SOX404, HIPPA and general security and compliance.

COMPUTER SKILLS

• Proficient in all Confidential Windows operating systems and Mac OS’s with basic knowledge of Linux (Ubuntu) and Novell systems
• Proficient with Hyper - V, VMware and XenServer solutions
• Extensive experience in Exchange 5.5 through Exchange 2012 architecture, migrations and administration
• Proficient with Network Appliance filers including CIFS, SIS, Snapmirror, snapvault, and snapmanager for Exchange, SQL,VM-Ware, Hyper-V, XenServer and Sharepoint.
• Working experience in all Exchange and AD system tools to troubleshoot DNS, DHCP, security and other issues
• Architected and Implemented business continuity /disaster recovery solution including HA Exchange Clusters, Netapp Filer clusters, VMware clusters and SQL clusters
• Proficient in Citrix Metaframe and migrated to Citrix Presentation server 4.5 and Xenapp6
• Setup and implemented Confidential System Center and migrated to MS MOM and SCCM 2010 with Data Protection
• Extensive experience with Checkpoint, Juniper, Cicso ASA 5520, sonicwall, and ISA 04-TMG2010 firewall solutions
• Experience with 3Com NBX and VCX VOIP systems and 3Com Switches
• Setup and support of Mac OS X on MacBooks, Mac Mini’s and PC’s.
• RSA security implementation and maintenance
• Numerous monitoring and reporting tools; MS Perfmon, NetIQ Appmanager & Security Manager, Solar Winds, What’s Up Gold, Alchemy.
• Extensive knowledge of Commvaults Galaxy/Simpana, Symantec's Backup solutions and CA‘s Arcserve, Quadric’s Alike for XenServer, Veeam for VMWare and CrashPlanPro.
• Experience in hardware maintenance and installations of Dell, IBM, Compaq, HP and Blade technology servers
• Managed Daily helpdesk operations to ensure calls are closed and logged in timely manner
• Designed and implemented new procedures to ensure Sarbanes-Oxley compliance and HIPPA compliance
• Wireless solutions such as Blackberry Enterprise Server, Good Mobile Messaging and Active-Sync for Exchange servers
• Google Apps for Business supporting over 450 users

EXPERIENCE:

Confidential, Germantown, MD

Operations Manager

Responsibilities:

• IT Operations Manager on ActioNet's contract with the Department of Energy.
• Current responsibilities include managing all aspects of IT Operations supporting DOE’s Headquarters Network including Service Desk, Infrastructure Management, Assets Management, Cyber Security, and Network Operations.
• My 350+ strong team provides all aspects of IT Service Delivery to over 9,000 end users utilizing a wide range of technologies including: Citrix, VMWare, PureStorage, NetApp, Cisco, Palo Alto Networks, Office365, Blackberry Enterprise Server, Good For Enterprise, Confidential and Confidential .

Manager of IT Support

Responsibilities:

• Responsible for all Hardware in server room and upkeep of all Windows servers.
• Maintain and support VMWARE ESX 5.x and XenCenter 6.x including storage cloud and backups.
• Design and maintain AD including upgrading from 2003 to 2008R2 including RODC's split between HQ and AMAZON AWS, Radius for VPN and Wireless authentication and LDAPs for authentications.
• Maintain vendor relationships, procure and inventory all hardware and software.
• Support and maintain conference equipment and setup for conferences including gathering requirements, procuring and maintaining of inventory.
• Mentor subordinates in all areas including skills, communication and documentation.
• Design infrastructure and upgrade to for increased up time and disaster recovery.
• Build and maintain several tools for monitoring and system accessibility including Dell Kace, SolarWinds and ManageEngine Products for AD management.
• Install, configure and Maintain APC UPS' and PDU's including Network configuration and alerting and sizing.
• Maintain Aruba Wireless controllers in HA.
• Develop policies and procedures for HIPPA compliance and Security concerns independent of HIPPA.
• Support and maintain all conference room AV systems including Crestron controllers and Vidyo integration.
• Maintain Ccure9000 security system including adding, deletion of users, and maintaining updated call lists.

Network Services Manager

Responsibilities:

• Project manager for implementing new Citrix system
• Defined specifications for new system
• Implemented farm firm wide
• Set foundation with licensing and systems (PVS) to implement XenDesktop solution.
• Manage and mentoring of team of 6 Network Engineers and 3 Network Administrators.
• Set tasks and goals perform yearly reviews
• Promote skill development and cross training. foster a positive working environment
• Project manager for remediation event and security posture moving forward develop a remediation plan for repair or replacement of target systems
• Coordinate with numerous departments on specific tasks both involving and effecting the systems and their departments.
• Communicate the tasks progress and effects (if any) to the departments.
• Introduction of Fire Eye for intrusion detection in addition to existing infrastructure.
• Implementation of Symantec Endpoint Protection suite in all sites. enabling of DNS and IP Sinkholing on CISCO ASA 5520's in all sites
• Develop electronic security breach protocols and CERT.
• Design and implementation of Data Center model and office in Seoul, Korea
• Responsible for Data center specifications and operational design
• Coordination of internal personnel across multiple departments as well as third part solution providers in country.
• Selection of hosting facility.
• Documentation of systems and operations with regards to the Data Center
• Continuous operations specifications for Data Center and future Data Centers as well.
• Introduction of Netapp architecture to the firm.
• Brought in for both remediation space for VMware Data Stores (in NY office) and Backing up of VM’s.
• Implemented Data Drive replication to SF office for redundancy.
• Using Netapp for storage of VM’s and all information at the Data Center.
• Setup Raritan Command Center in the firm to merge all Raritan KVM’s and PDU’s into Central repository. Allows for access to all KVM’s from a single portal.
• Project manager for implementation of Cisco Unified Computing System in 5 offices and 1 Data Center.
• Researched and Procured UCS systems from Cisco
• Designed UCS infrastructure and base configuration (with team) including VMware host policies and basic windows server policies.
• Implemented configuration to all offices and Data Center.
• Develop budget for 2011 year
• Spec out projects and get costs for potential projects.
• True up with all software
• Renewal of hardware and software maintenancePrioritize projects and resources

Director, Information Systems

Responsibilities:

• Project manager to Implement new HA NetApp Filer system for storage replacement, VMware storage and redundancy and expansion for Exchange 2010
• Researched, purchased and setup NetApp FAS 3210 clustered head units with 48TB of space
• Setup De-duplication protocol to maximize space available on filers.
• Setup iSCSI protocol for attaching to VM-Ware, Citrix, Exchange and Sql using Snapmanager software.
• Setup CIFS for Shared storage and home file shares
• Project Manager for ISP change over from Verizon to XO and Abovenet for redundant HA internet connectivity.
• Project lead for vendor selection
• Building liaison for vendor for outside fiber construction and extension of fiber from Dmarc to server room
• Setup and configuration of router with BGP
• Project manager and Leader of Citrix infrastructure upgrade and expansion for HA, redundancy, better performance, enhanced security and mobile device usage. setup multiple XenApp servers for load balancing users and better performance setup Edgesite server for statistics of users and usage
• Used Citrix Xenserver to virtualize entire Citrix system separating out licensing, web portal, edgesite, and XenApp servers to leverage hardware resources and faster disaster recovery
• Leading the development of a Disaster Recovery strategy and implementation
• Gathering requirements from all departments and company executives
• Research possible off site co locations
• Perform cost benefit analysis of using a co-location versus branch office
• Project manager for upgrade from Exchange 2003 to Exchange 2010 with redundancy and HA
• Designing and purchasing of hardware
• Managed team of 3 engineers to prep infrastructure for upgrade (upgrading of AD from 2003 to 2008R2)
• Audit Active Directory for any irregularities
• Developed migration plan and managed 3 engineers to help perform tasks for installation of Exchange 2010 and mailbox move
• Project Manager for ISP change over from Verizon to XO and Abovenet for HA and redundant internet connectivity.
• Project lead for vendor selection
• Building liaison for vendor for outside fiber construction and extension of fiber from Dmarc to server room
• Setup and configuration of router with BGP
• Redesign storage infrastructure for redundancy, reliability, high availability and enhanced security
• Replaced aging fax server with Hybrid FaxCore Solution for High Availability
• Placed secondary unit at branch office for fax redirection in the event of an outage
• Management of Vendors for hardware and software requirements.
• Develop budget for 2011 year
• Spec out projects and get costs for potential projects.
• True up with all software
• Renewal of hardware and software maintenance
• Prioritize projects and resources
• Develop training budget

IT Architect Manager of IT

Responsibilities:

• Redesign infrastructure for redundancy, reliability and security
• Propose upgrades, policies and procedures to the company owners
• Replace existing 2003 domain and controller with multiple 2008 R2 Domain and controllers
• Planned upgrade for 0 downtime
• Installed new 2008 R2 server as domain controller
• Removed and rebuilt existing (2) 2003 domain controllers
• Replace existing ISA 2004 single server with TMG 2010 clustered controllers
• Define and deploy separate development and production environments
• Leverage MS Hyper-V for Development and production environments
• Utilized storage on Dell MD3000i as storage target for Hyper-V vm’s.
• Created separate storage spaces for prod and development vm’s
• Developed specific naming conventions regarding vm’s and machine names
• Setup and maintain Microsoft’s System Center and Data Protection Manager
• Create packages for updates and service packs on quarterly basis
• Managed backups
• Project leader for upgrade of MOM to SCCM 2010 (1 resource)
• Design and implement Disaster Recovery site and procedures
• Implemented Site-to-Site VPN for DR
• Define and implement backup systems and schedules to include off site locations
• Designed and tested Exchange 2010, with redundancy, for upgrade from Exchange 2003
• Maintained external DNS
• Responsible for all licensing, maintenance and Vendor Management including budgeting
• Develop standard procedures and policies including security and maintenance
• Consolidated storage and reorganized file structure for more logical and manageable security
• Implemented Terminal Services in addition to VPN
• Coordinate communications across the organization
• Created standard user mailbox for all organizational communication to come from
• Sent out monthly updates on IT’s projects, improvements and statistics for tickets (open, closed and average time worked on)
• Created procedures for notification emails and phone chain in case of emergency
• Lead and mentor current team (1 network engineer, 1 Network Admin and 1 Help Desk technician)
• Developing knowledge, skills, and abilities including project management and policy creation
• Goal setting and career path advice.
• Yearly performance reviews

Manager of Networks

Responsibilities:

• Maintained 100% uptime for 2008 with critical systems including Exchange,3Com NBX/VCX and Cisco 6509 switches
• Established/setup London office for Host Hotels, LTD which allowed us to expand our business overseas
• Design and coordinate all IT needs for new London office setup of 5 users
• Procure ISP and phone services
• Configure network with site-to-site vpn back to HQ
• Research and manage setup and maintenance of video conferencing system
• Research and manage setup and maintenance of Printers
• Management of mobile phone contracts and hardware
• Migrated Netapp filers to newest hardware platform for greater redundancy and more storage space
• Designed and implemented Exchange 2007 with CCR & SCR for 100% uptime and hot disaster recovery feasibility
• Setup Mirage Networks Network Access Controller to prevent unauthorized internal access to the network
• Locked down all ports not assigned to users or devices/servers
• Locked out all unauthorized users to separate VLAN for port 80 access only (for visitors)
• Forced scans of all laptops before allowing back on the network
• Locked out all unauthorized devices such as usb drives, usb keys and third party products unless authorized
• Setup and implement Kace’s KBOX appliance to take over help desk software, SMS, WSUS, and inventory of both hardware and software for the company.
• This enabled us to save money on HW and Software & minimize the HW footprint
• Enabled easier user creation of Help Desk Tickets and simplified tracking of Help Desk statistics for support of staffing needs
• Easy creation of packages and management of patches and service packs
• Designed, planned and implemented initial Disaster Recovery plan to ensure data, email and phones within 4 hours
• Gathered requirements from department leaders, company officers and board members
• Researched options for offsite operations
• Setup and maintained disaster recovery site in Denver
• Documented all policies and procedures regarding disasters
• Part of team to implement ITIL practices for the IT department.
• Coordinated IT efforts in 13th floor design and build out
• Worked department leaders for requirements for space
• Coordinated with vendors for installation of wiring
• Managed team to perform moving and setting up IT equipment in new space including phones
• Mitigated all lingering issues.
• Planned and implemented Exchange migration from 2003 to 2003 with cluster support.
• This shrunk our down time and maintenance windows to be in the %99.999 uptime range
• Utilized NetApp Filer as shared storage for exchange databases and quorum.
• Used Snap manager for Exchange for brick level back and restores to shrink backup times and reduce restore times.
• Support and maintain VPN between HQ and London office and Disaster Site between checkpoint firewall and Sonicwall’s
• Redesigned Citrix server farm to support London users and Host users in separate environments
• Maintain Cell phone/PDA’s for all users including account maintenance and Goodlink Service. Supported Windows Mobile 5 & 6, Symbian OS, Palm Treo 600-700(p) & (w)
• Implemented Netiq’s DRA and SMA for Sox Compliance and monitoring of network
• Achieved no penetration from outside of network and no High risk remediation for inside of network from PWC penetration tests
• Performed hardening of OS’ on all servers
• Performed Nessus scans on all servers.
• Remediated all low and medium risks
• Part of integration team for Starwood acquisition.
• Obtained Hosthotels.com domain name
• Performed email domain switchover for entire company.
• Helped to size out addition data growth estimated from Starwood acquisition
• Upgraded Commvault Backup Software to latest 7.0 version for move to Disk storage from tape backup.
• Moved from Adic Scaler 100 tape library to DataDomain DD400 Disk backup Device
• Placed second DD400 at DR site for offsite mirror of backups
• Upgraded all agent software on all servers
• Audited all licenses
• Part of Sox Compliance team for Systems department
• Ensure direct reports (5) maintain SOX compliance in daily tasks and projects
• Develop new procedures to maintain SOX compliance and reduce work and paper required
• Member of audit team for yearly SOX certification
• Oversee career development of Helpdesk (3 employees) and Network Engineers (2)
• Part of the team to develop E-Discovery procedures and processes
• Develop procedures (check lists) for performing E-discoveries when needed
• Brought in software to make E-discovery queries easier
• Developed retention policies for email and file retention based on E-Discovery and board requirements
• Implemented changeover from internal email virus and spam filtering to External hosted service
• Upgraded RSA Server from 5.2 to 6.1
• Part of Redesign Team for Lan Room.
• Including replacing of 3com infrastructure with Cisco 6509 Switches implementation of Centralized UPS system
• Pre-action sprinkler system
• Redundant AC coolers
• Implemented and used MS VMWARE for testing of Exchange and for standard setups of Training Room
• Designed and implemented plan for HD Video Conferencing
• Implemented and supported Blackberry Enterprise server for Singapore office and several other users
• Implemented alternative remote communications
• RPC over HTTPS
• OWA
• ACTIVESYNC
• Checkpoint Secure Remote
• Citrix
• Dell Certified for Workstations, laptops, PowerEdge servers and printers
• Switched over from Checkpoint NG-1 firewall to Juniper clustered Firewalls in HA

Network Engineer

Responsibilities:

• Support and maintain 3com NBX VOIP phone system and 3com switched Network
• Network Engineer supporting 180+ network users
• Planned and migrated from Windows NT 4.0 domain to Windows 2000 Active Directory(AD)
• Part of team for Migrating from Confidential Exchange 5.5 to Exchange 2000
• Planned and Migrated from Windows 2000 AD to Windows 2003 AD
• Planned and implemented migration from Exchange 2000 to Exchange 2003 native Mode
• Setup and administration of Checkpoint Firewall 1 4.x - NG fp3 with App Intelligence
• Design and implementation of MS Live Communication server 2003. Performed upgrade to Live Communication server 2005 Enterprise Edition
• Implement and Maintain Netapp's Filer F820's and Nearstore R200. Placed Nearstore R200 offsite with snapmirror replication from the F820's on site for Disaster Recovery
• Replaced Seagate Backup Exec and Implemented Commvault Galaxy's QiNetix Backup software version 4.1-5.2 with Adic Scalar 100 AIT tape library
• Designed, implemented and manage RSA 5.2 for Authentication with Citrix and OWA from outside
• Upgraded and Maintained Citrix Metaframe xp through Current Citrix Presentation server version
• Implemented and maintained Frontrange's Heat helpdesk software
• Implemented and maintained KVS Inc's Enterprise Vault storage software in conjunction with an email retention policy
• Part of Sox 404 compliance task force
• Implemented and Supported RIM's Blackberry Enterprise Server
• Implemented and Support Good's Goodlink Enterprise server. Support over 90 communication devices both Goodlink and phone
• Support HP Jet Direct 4000 print appliances
• Support and maintain 3com switched network including POE switches and 3com VOIP NBX phone system
• Support and Maintain Rightfax server and AdTran for VOIP
• Support of Modus Gate Spam filter
• Support and Maintenance of NetIQ's AppManager 4.x-7.1 with Analysis center
• Implement, support and maintain AppAnalyzer 1.x-2.5 for Exchange performance monitoring
• Implemented and supported Helpstars Helpdesk Software
• Part of Document Management Systems integration team
• Part of design team for Retention policy
• Network Maintenance including Penetration Testing internally on individual servers and externally to the outside Router using NewT by NESSUS
• Support of Cisco Switches and Routers
• Implement and Maintain Network Sniffer 4.7