SUMMARY:

• Experienced Information Technology Professional with management experience and strong customer service skills seeks a position as an IT Manager, Senior Systems Administrator, and Senior Systems Engineer.

TECHNICAL SKILLS:

Platforms: MS - DOS, Windows NT XP, Vista, Windows 7, Windows NT, Mac OSX Server 2003, 2008, 2008R2, Exchange 2003, 2007, 2010

Tools: Working Knowledge of Microsoft Office97 and 2000, MS Office 2003,2007,2010 Netscape 8x, Microsoft Internet Explorer 6x,8,9, CITRIX,VPN Client, Remedy, Track-it, Group link, Pro, Remote Access client,Visio5.0, Net meeting, LANDesk, VMware Workstation 4.5, DHCP, WINS, TCP/IP, Symantec Backup exec 11d McAfee/ Norton, True Image Server. Juniper

EMPLOYMENT HISTORY:

Confidential

Senior Systems Engineer

Responsibilities:

• Responsible for the administration of Microsoft Windows Server environments for Adventist Healthcare’s multi domain enterprise infrastructure.
• Provide operational support, maintenance, administration, and configuration management for Windows Server 2003/2008/2012 physical and virtual servers
• Provide technical support in the installation, implementation, testing and troubleshooting of hardware, operating system and applications within assigned areas of responsibility.
• Works with Adventist Healthcare customers, management, contracted consultants, other support teams and systems vendors in evaluating, planning, designing and specifying system requirements for new and existing hardware and software solutions.
• Responsible for the installation of patches, antivirus, backup and recovery, Monitoring and server security.
• Provide on-call support and work off-shifts as necessary, in rotation with other engineers.
• Install and maintain VMware ESXi 4 VSphere virtual environment

L3 Senior Systems Engineer

Responsibilities:

• Provided technical support for the Department of Justice Civil Division.
• Monitored Remedy Queue Performed Systems administration and monitoring of the USDOJ.
• Monitored and managed USDOJ infrastructure.
• Managed the Civil division Virtual environment via VSphere client
• Provided maintenance and Support to the USDOJ remote offices
• Systems Windows Servers. This included installing maintaining systems application software and keeping patches up-to-date.
• Served as L3 support for USDOJ staff and server related problems.
• Researched and recommended equipment and software solutions for stated needs.
• Monitored and supported critical network services (e.g. DNS, DHCP, DC and Exchange server, Enterprise Vault, and the Blackberry Enterprise Server).
• Evaluated and assisted in the planning for future computer systems support, hardware, and software and network operating systems.
• Created, deleted and managed user accounts for Active Directory, Exchange, and other systems
• Performed tape backups of all Services with CommVault 9 Tape/Disk Backup and Restoration.

Systems Administrator / Sr. Systems Engineer

Responsibilities:

• Served as a strategic contact for the escalation of server issues; provided timely response to customer inquiries.
• Evaluated new server systems, applications, and hardware; conducted capacity planning as needed. Installed O/S images (with Level 1 & 2 support) for Windows based operating systems from build process documents
• Performed file system configuration and management; defined and documented server backups and recovery needs.
• Participated in key process improvements as they related to the client/server environment in both the physical and virtual environment.
• Monitored and Maintained 165 Servers and 100+ Virtual server environment
• Planned and implemented server upgrades, maintenance fixes, and vendor-supplied patches via Marimba and SCCM.
• Coordinated and collaborated with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands.
• Worked with security team to establish and implement policies, procedures, and technologies to ensure server security.
• Monitored daily backup job execution and reported on success or failure. Identified basic backup of job failures and causes. Installed/Upgraded new client agents
• De-commissioned servers from platform as part of server de-commission process Assisted with technical lead in the installation of Server or Storage Platforms into racks.
• Monitored and responded to problems or tickets raised by customers via ticketing systems.
• Monitored system performance and provided performance statistics and reports.
• Managed enterprise directory services and supported server infrastructure.
• Defined and implemented strategies for the integration of operating environments.
• Recommended and executed modifications to server environment in order to improve efficiency, reliability, and performance within Active Directory.

Systems Administrator / Sr. Network & Systems Engineer

Responsibilities:

• Designed and installed network infrastructure
• Project Manager for the Faculty Practice Plan
• Data center migration and relocation
• Performed systems administration and monitoring of Faculty Practice Plan
• Installed and maintained VMware ESXi 4 VSphere virtual environment
• Installed and maintained systems applications. Clone and mount new servers in the VMware environment
• Converted Physical Machines to virtual servers as part of disaster recovery protocol
• Converted and imported existing servers to the virtual environment Via P2V
• Managed the LANDesk Server. Responsible for patches and client desktops antivirus software up date. Scan network and push patches to targeted machines
• Research and purchase equipment and software solutions for stated needs
• Manage network operation, activities and services of the Faculty Practice Plan through Sophos network and web appliance
• Monitored and supported critical network services (e.g. DNS, DHCP, DC and Print Services Archive SQL patient database, Backup Exec Database Televox Database)
• Maintained existing Microsoft Active Directory and provided customer support associated with the IT Help Desk. Managed the HUH/FPP CIDMAR database.
• Managed the EMC CX4 storage array
• Setup, configured and maintained the Faculty Practice Group link helpdesk ticketing database.
• Evaluated plan and implemented future computer and network systems support.
• Managed and monitored all network switches and core routers ( HP E-PCM Plus Network management software)
• Performed daily network security scans of the infrastructure.
• Analyzed network service requirements, design and implement solutions.
• Created, deleted and managed user accounts for Active Directory, Citrix, and other systems
• Support over 500 end users. Provide one of the Faculty Practice Plan main points of contact for level II, III help desk functions. Support wireless access points and configurations, and other technical devices.
• Managed, configured and troubleshoot group policy security settings.
• Setup and configured Wyse Thin Client to work in FPP’s Citrix environment.
• Monitored Citrix Netscaler and Wyse Manager server

Systems Administrator/Consultant, Network & Systems Engineer

Responsibilities:

• Performed Systems administration and monitoring of LCG Systems Windows Servers. This included installing maintaining systems application software and keeping patches up-to-date.
• Served as primary support for LCG Systems staff and perform service calls for LCG client, and server related problems.
• Researched and recommended equipment and software solutions for stated needs.
• Managed the operation, activities and services of the LCG computing network.
• Monitored and supported critical network services (e.g. DNS, DHCP, DC and Exchange server).
• Maintained accounts for LCG Systems staff, and served as LCG’s Tier I, II, and III Help Desk consultant.
• Evaluated and assisted in the planning for future computer systems support, hardware, and software and network operating systems.
• Created, deleted and managed user accounts for Active Directory, Exchange, and other systems
• Performed tape backups of all LCG Services with Backup Exec Tape/Disk Backup and Restoration.
• Converted Physical Machines to virtual servers as part of disaster recovery protocol
• Supported and troubleshot client and server TCP/IP network components.
• Analyzed network service requirements, designed and implemented solutions.
• Created, deleted and managed user accounts for Active Directory, Exchange, and other systems
• Upgraded, modified, and replaced hardware and software as needed.
• Maintained LCG’s Cisco VoIP Phone systems.
• Monitored LCG’s Virtual Servers 4 host machines that run 20 various Production and Development servers.
• Provided after Hour Network support for NIH-NIDCD.
• Monitored 150 Physical and 100 Virtual servers. NIDCD’s Stem cell site backup, disaster recovery, network/server monitoring.
• Provided desktop support For 100+ users on Campus with NIDCD
• Provided desktop support for NIH-NINDS, NIH-NIDCD, NIH-NIDA, NIH-NIMH
• Supported over 400 end users including VIP customers; Main points of contact for level II, III help desk functions. Supported all conference room equipment, wireless access points and configurations, laptops, projectors, Blackberry’s, and other technical devices.
• Provided direct support for the NIH-NINDS image upgrade project
• Assisted end-users and troubleshot hardware, software and network related issues.
• Managed, configured and troubleshot group policy security settings at the user-level and modified the registry.
• Logged, tracked and documented all issues in Remedy Ticketing System.
• Setup, configured and troubleshot workstations, laptops, handheld devices and printers. Imaged laptops and desktops with updated version of Windows XP and deploy them.

Supervisor/Senior Tier II Desktop/Field Support Technical Lead

Responsibilities:

• Supervised 3 OPM Sites. Directly responsible for 60 OPM/ DSS Field Sites.
• Provided Desktop and field support to 75% of OPM’s end-users and there DSSAgents. Approx: 5000 employee’s to include all of the remote sites outside of the MD, DC, and VA area. Supporting Hardware and Software (Microsoft Windows 2000, XP, Mac OS and Office 2003.
• Identified and troubleshot technical problems. Documented issues for appropriate resolution in OPM’s Helpdesk Ticketing System. (Remedy)
• Documented procedures to prevent and to enhance client PC, Mac’s, and laptops. Direct/guide all Tier I and II Techs (Inform users of needs to reduce repeated Trouble tickets. First time resolution is Key).
• Setup and disabled Office Networks. Converted & assisted office staff to transition to Tele-workers.
• Set-up new remote sites and performed site surveys. Set-up from T1 line to final install of the Desk top PC or laptop. Setup and carried out site moves and closures.
• Installed, configured and maintained desktop/laptop systems and OPM approved software applications. Installed
• Monitored client antivirus software (Norton Av Client). SMS 2003
• Setup and configured user accounts via active directory and Password resets.
• Support remote clients through VPN Client. Net meeting, LAN Desk and Citrix Metaframe. Traveling at this time 30%.
• Installed, configured and maintained PC peripherals such as printers, and monitors.
• Installed, configured and troubleshot network hardware such as hubs and switches.
• Worked directly with management to complete maintenance checklists and alert Sr. Engineers, Management and Staff of potential problems.
• Ensured adequate supply of spare parts such as NIC’s hard drives, tapes, power supplies, keyboards, mice, monitors etc.
• Troubleshot hardware and software application problems, escalating unresolved issues to internal support staff. Respond to end-user requests for support via phone, email, or in person.
• Performed file back up and data transfers when migrating or installing software for new client’s restorations and recovery from tape.

Tier II Systems Engineer

Responsibilities:

• Problem-solver. Sorted through complex issues and conducted comparative analysis of multiple solutions.
• Maintained 3 training labs of 40 desktops 20 laptops and network connections.
• Administered and maintained voice, data, PC, and video systems.
• Installed, configured and maintained desktop/laptop systems and Verizon approved software applications. Installed monitored client antivirus software (Norton Av Client). SMS 2003,
• Serviced 4 Graphics Arts Mac users. Duties: system setup, software installations, updates and patches. Set-up e-mail accounts, and account resets.
• Documented all break/fix solutions in the knowledge base in remedy ticketing database
• Setup and configured user accounts via active directory and Password resets.
• Supported remote client through VPN client. Net meeting and the company’s Wireless network.
• Installed, configured and maintained PC peripherals such as printers, monitors and PDA's.
• Installed, configured and troubleshot network hardware such as hubs and switches.

Instructor/Field Service Representative/Computer Systems Technician

Responsibilities:

• Provided Training for the US Army. Trained Soldiers on MTS (Movement Tracking System) was responsible for the training of the soldier’s approx.1500 students.
• Installed the V2 Paravant Computer. Trained soldiers to install and configure a mobile unit and the control station. Also trained them to install and setup the MT2010 and the MT2011 Antenna system in military vehicles. Instructed them on how to log on to the secure B-field network via satellite using a Win NT platform thru TCP/IP and DHCP.
• Provided Field service tech support to 3000 end users and all of the units assigned in Kuwait.
• Provisioned the antennas to be used with the system via hyper terminal. Troubleshoot the system. Reconfigured the hard drive to work with the V2 Paravant and control stations.
• Responsible for all RMA shipments to and from the country via FEDEX.

PC Technician

Responsibilities:

• Upgraded existing computer operating systems to Windows 2000, NT and Win XP through initial installations, migrations and imaging processes using Ghost imaging software.
• Provided technical support to 500 USDA end users.
• Performed systems tuning adjustments to optimize performance and to correct/prevent problems.
• Installed and configured desktop systems and commercial off-the-shelf software and related issues.
• Installed, tested and configured a variety of computer peripherals, including printers, PDAs, telephony devices, and other external equipment.
• Implemented network protocols for newly installed equipment.
• Provided informal training to customers regarding computer operations.