SUMMARY:

• Over 10+ Years of Professional IT Experience as System Administrator
• Experience in Installation of all types of Microsoft Windows Operating Systems (2003/2008 R2/2012 Servers).
• Experience in working with HP Servers (DL360/380/580, ML580).
• Involved in Designing and Implementing MS Active Directory, DHCP, DNS, and AD Enabled applications.
• Experienced in Microsoft Applications including IIS, Exchange, SMTP, FTP, and Domain Controllers.
• Exposure to Backup and Disaster Recovery, Windows Deployment Service, Symantec backup exec.
• Experience in Network Operations.
• Highly skilled in managing and maintaining relationships between highly diverse cross functional teams and users; building productive relationships with internal and external stakeholders; vendors and partners.
• Provide Technical Support to end - users and administrators.
• Proven ability to administrate and control operations and able to multi task under pressure.
• Strong communication, analytical, trouble shooting, problem-solving, time & task management, team management, presentation skills.
• Good experience in virtualization and involved in planning and building virtual environment using Microsoft Hyper-v and VMware.

TECHNICAL SKILLS:

Operating Systems: WINDOWS 2003/2008/2008 R2 SERVERS, Windows 7/8/10 client OS Unix, Linux.

WEB/APP Servers: IIS 5/6/7/7.5/8

Virtualization: Hyper-v, VMware

Monitoring: SCOM, Keynote, Site Scope

Load Balancers: Network load balancer (NLB), F5 Big IP, Net Scalar, L4 Load balancer

Other tools: IIS 6.0/7.0/7.5/8 Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential, NJ

System Engineer

Responsibilities:

• Taking care of pre requests for servers before going for production.
• Installed and configured SSL certificates in order to maintain security for the websites
• Experience with Hyper-V, SCVMM and VMware ESX Server for virtualization.
• Installing, configuring and managing VMware and Hyper-V machines in web farms
• Resolve the Space issues on servers by shrinking the Log files and data files.
• Monitoring and Trouble Shooting the Deadlocks.
• Provided Technical Support to end-users.
• Troubleshot Active Directory permission inheritance issues.
• Installed and configured SQL Server 2008 and SQL Server 2012 database servers.
• Troubleshot SQL Server database mirroring issues related to network connectivity.
• Fixed minor data issues in web applications by creating SQL update scripts.
• Responsible for Setting up Connection Strings and connecting SQL Server AZURE Databases from locally Installed SQL Server Management Studio(SSMS) for Developers
• Provide technical support during Major Incidents to ensure timely resolution of the problem/outages and validate root cause to minimize business disruptions
• Provided Technical Support to end-users.
• Configured User Authentication to applications and security configurations.
• Responsible for maintaining the File Server, Application and Print Servers.
• Provided users with access rights and permissions for accessing the required applications.
• Manage all computers, groups and users via Active Directory via Group Policy Administration
• Thoroughly tested new software installs and rollouts to ensure compatibility with current desktop build
• Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned. Perform required activities to resolve open audit issues.
• Liaising & meeting with external suppliers of IT services.
• Configuring and maintenance of remote management software like Terminal Services and Symantec PCAnywhere.
• Supported a multi-site IT infrastructure of not less than 500 employees and provided the very highest level of technical support to internal staff and Bond clients.
• Change management covering planned outages, emergency outages, emergency patch update and emergency antivirus updates on the servers or any license / software updates.
• Analyze and resolve or escalated problems.
• Audit application backup policies and environments to ensure integrity of backup and recovery activities.
• Document and implement changes to technical standards as required.
• Ensure that customer satisfactory levels are exceeded
• Managing Storage Units.
• Managing backup policies.
• Managing catalogs and images.
• Media and Device Management
• Troubleshooting on Backup, Devices and other NetBackup issues.
• Managing Devices for backups.
• Build presto tables to transfer data from cloud (Amazon AWS)
• Verify financial reports and trading data for various exchanges
• Work and coordinate simultaneously in 2 scrum teams (stories tracked in Jira)
• Validate ETL data (verification of datatype, format and messages going through SQS)
• Responsible to sign-off before release
• Designed Architectural diagrams based up on the client requirements for their application hosting in the AWS Cloud Environments.
• Created AWS computing instance Services like EC2 and Amazon Elastic Load Balancing in AWS CLoud.
• Created and managed a AWS Storage services like S3, EBS and Amazon Cloud Front.
• Created an Amazon RDS and Handled software installation, backups, and patches as well as routine administrative tasks.
• Implemented popular networking services like Amazon Virtual private Cloud(VPC) for the private cloud in the public cloud.
• Configured and implemented the Amazon EC2 instances for our application teams.
• Troubleshooting issues with the application developers to the EC2 instances.
• Configured the SSL certificates for EC2, database and Amazon cli server

Environment: Windows server 2012/2008, AD, DHCP, DNS, Windows 7/8/10 client OS, VMware ESX server, Printers, MS Office

Confidential, NJ

System Engineer

Responsibilities:

• Provided system and desktop support to 120+ users.
• Oversaw the day-to-day operations of servers within the Network, Windows Servers, Exchange Administration, Remote Desktop (Terminal Server) and VPN connectivity for remote users.
• Coordinated the operations of Hummingbird Document Management System Administration, WorkShare, InterTel Voice/Web Conferencing, and Aruba Wireless Network.
• Perform core configuration tasks: activated plugins, added users/groups/roles, managed data with tables, knowledge base, configuration management database (CMDB), import sets and update sets.
• Consulting on work with multiple client projects implementing BMC ITSM solutions (BMC Remedy ITSM, BMC Atrium CMDB and BMC Service Desk Express/Magic)
• Collect requirements across levels to understand client's business needs and how to use ITSM to solve issues.
• Responsible for optimizing the server platforms for various applications including SQL, IIS, Exchange and specialized business applications.
• Manage database configurations, file groups and disk space in SQL2005/SQL2008/SQL 2008 R2
• Performance tuning by running SQL profiler and traces to optimize slow running queries
• Created new user databases, associated database files and transaction log files in SQL Server 2000/2005 using the Enterprise Manager, SSMS and T-SQL statements.
• Daily monitor the OS Event Logs, SQL Server Logs and Security Logs.
• Ensure the physical security of each SQL Server, preventing any unauthorized users to access the SQL Server.
• Place a strong emphasis on configuration versus development resulting in an acute understanding of ITSM data constructs specifically CMDB data models, integration with federated data sources, Change Approvals, Service Level Management and additional data driven configurations within ITSM
• Implement BMC Remedy IT Service Management suite 7.5 and performed upgrades to version 8.1 including Service Request Management & Remedy Knowledge Management.
• Design components of a highly complex, custom application on the BMC Remedy Action Request System platform to collect and process and analyze real time metrics received from patient monitoring systems.
• Deploy BMC Remedy ITSM with a focus on: Incident Management, Problem Management, Change Management, Atrium CMDB, Service Request Management, Knowledge Management, MyIT.
• Managed, monitored and maintained Virtual Servers and machines (VMWare SXi 4.1).
• Managed and maintained Active Directory.
• Administered and supported Windows Server 2008 & 2012
• Network monitoring using Websense, Postini Spam Filter
• Monitored Symantec Backup Exec 2010 of all servers and integrity checks.
• Built and maintained SharePoint Intranet.
• Managed, maintained and monitored server clusters.
• Maintained BES and Maas 360 for Blackberries, iPhones, iPads and Android
• Responsible for network wide rollouts of virus definitions and updates via Symantec Endpoint Protection.
• Managed mail archive using Symantec E-vault.
• Management of Symantec Endpoint Protection server.
• Active Directory monitoring, maintenance
• Group policy management
• Windows Server 2008 & 2012 administration and support
• Managing and maintaining citrix xen app and server clusters
• Citrix XenDesktop and Xen App rollouts and support
• Installation, Upgrading, Patches, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on UNIX (SUN Solaris, Red Hat Linux) Systems.

Environment: Windows server 2012/2008, AD, DHCP, DNS, VMware ESXi 4.1, Blackberry Enterprise server, Symantec Backup Exec, MS Office, SUN Solaris, Red Hat Linux, Citrix

Confidential

Systems Administrator

Responsibilities:

• Server-Administration of user accounts, profiles,, mail accounts using Exchange 2007 and disk quota, Group policy, Norton Ghost server, Terminal server
• Perform on-site analysis, diagnosis, and resolution of server issues for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor and troubleshoot Server and related hardware and software in order to deliver required service levels.
• Assess the need for and implement performance upgrade to Server boxes.
• Collaborate with LAN technicians/Network Administrators to ensure efficient operation of the company’s Server computing environment.
• Receive and respond to incoming calls, pages and/or emails regarding server issues.
• Answer to and perform move, add and changes (MAC) requests as they are submitted by line managers.
• Prepare tests and applications for monitoring Server performance, and then provide performance statistics and reports.
• Assist in preparing, maintaining and upholding procedure for logging, reporting and statistically monitoring server operations.
• Accurately document instances of Server equipment or component failure, repair, installation and removal.
• If necessary, liaise with third-party support and Server equipment vendors.
• POC on Server products in support of Server procurement and development efforts. Evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for meeting future Server hardware needs.
• Documentation of technical specifications for purchase of server hardware and relate products
• Creating scripts and automate system activities

Environment: Windows server 2008/2003, AD, DHCP, DNS, Exchange 2007, VMware ESX Server, IBM Lotus Domino server, Blackberry Enterprise server, Symantec Netbackup, MS Office

Confidential

Customer Support Engineer

Responsibilities:

• Involved in creating User Accounts and Groups in Active Directory
• Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.
• Involved in Installation, up gradation, Configuration, and Maintenance of Microsoft Windows 2003/2008 Servers on Dell and HP Servers.
• Maintain the stability of all W2K8 active directory servers, application servers, core systems support, Systems Disaster recovery plans.
• Installed Windows Patches on all the Desktop Systems.
• Creating Images of laptops and desktops with Ghost.
• Installation of Outlook and configuring.
• Responsible for Design and implementation of Server Infrastructure technology and thorough knowledge of Windows 2003/2008 Server, Active Directory, Group Policy, OS builds and troubleshooting.
• Liaising & meeting with external suppliers of IT services.
• Responsible for scheduling work to junior staff and induction training for new staffs.
• Installation of Windows XP and preloaded software on branded systems HP, Compaq
• Development and introduction of a centralized VPN service to be resold to clients.
• Configure, install and administer network infrastructure and telecommunications systems that
• Configured and managed backup & restore procedures
• Configuration and maintenance of VoIP soft Switch - VPS, Mera, Nextone and customized version
• Installation and maintenance of VoIP software based Servers and VoIP devices - IP Phones, gateways, IP PBX etc.
• Deployed new hardware, server backups & evaluating new software & security risks
• Configuration of IPhone, Blackberry and other hand held devices & laptops.
• Responsible for analyzing and evaluating network security threats and vulnerabilities, email services, diagnosing & resolving hardware, software & end users problems.
• Acted as the first point of contact for all IT & technical queries.

Environment: Windows XP, Windows Vista, Windows 2000, Windows Server 2003/2000, Printers, VoIP phones, MS Office