SUMMARY:

• Through my progressive experience in the field of IT Technology and Networking (over 10 yrs), I have a firm grasp and understanding of how technology works, how it functions, and the growing need to stay abreast of new technologies so they can be leveraged and utilized to make day - to-day business operations run smoothly and efficiently.
• I have experience working with Desktops, Laptops, Printers, Cisco Routers, Cisco Switches, Wireless Technologies and Window Server systems.
• I developed the soft skills to relate and understand the customer’s challenges, as well as the ability to relate and understand their sense of urgency when the Network and or the applications supported on the Network have failed or not operating at full efficiency.
• I have experience being in a lead position of Technical Engineers, as well as serving a supporting role.
• I believe this has made me a well-rounded individual with the experience and knowledge in various assets of Networking, IT, and Technical disciplines to be effective for my Team, Department, and Company goals in the present and foreseeable future.

TECHNICAL SKILLS:

• Cisco Router
• Cisco Switches
• Juniper
• Metro-Ethernet
• Ciena
• Layer 2 Technologies
• Layer 3 Routing protocols BGP
• OSPF
• EIGRP
• Spanning Tree
• RFC
• HSRP
• VRRP
• GLBP
• Cisco IOS
• JUNOS
• Network Design Layers
• Access Layer
• Distribution Layer
• Core Layer
• LAN
• WAN
• MAN
• Remote Support
• Desktop Support
• T1\T3 Technology
• Cell Back Haul
• MPLS
• Virtual Routing Forwarding
• VPN
• Wireless and wireless 802.1x standards
• OSI Layer
• TCP/IP
• Security concepts and standards
• Monitoring Tools
• Spectrum
• Nagios
• Remedy
• Solar Winds
• Windows Operating Systems
• Windows Server OS
• Active Directory many more

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, New Jersey

NETWORK ENGINEER

Responsibilities:

• Provide Commercial Fiber Customer Network support for Ethernet and CBH technology in a 24/7 Network Operations Department.
• Provide Proactive monitoring of Commercial Network services at Layer 1, Layer 2 and Layer 3 Edge and Core devices for functionality on the Network.
• Perform Network changes and upgrades to customer robust network infrastructure.
• Troubleshoot Network issues at Layer 1, Layer 2, and Layer 3.
• Routinely work with outside vendor’s including Cisco, Ciena and Juniper to resolve complex issues.
• Work with internal and external Engineers to resolve Network issue remotely.
• I was responsible for responding to customer calls and emails for Network issues.
• I am responsible for troubleshooting Network service issues such as packet loss, frame loss, jitter, errors, delay, Fiber Optics line errors, and routing failures and inconsistency’s within the Confidential Network. I perform Network maintenance on Confidential robust Network Infrastructure. Perform RFC test on customer circuits that are reportedly taking errors, packet loss, jitter, and latency within the Confidential network.
• I am responsible for troubleshooting, supporting, updating, and configuring changes on WAN Network Infrastructure.
• I perform customer circuit turn-up and testing for functionality.
• I perform Network maintenance on the Confidential Network within a defined maintenance window so customer services would not be impacted during normal business hours.
• Ensure redundancy throughout the Confidential Network for customer circuit end-to-end.
• Troubleshoot end-to-end to prove the Confidential Network Infrastructure. Work with various IT teams to implement and completed networking projects in a timely manner.
• I create maintenances to correct deficiencies within the Confidential Network to prevent customer down time.
• Providesupport for Layer 2 and common Layer 3 routing protocols such as OSPF and BGP. Familiarity and working knowledge of VRF and MPLS.
• Troubleshooting and support routing protocols: BGP, OSPF. Switch and Router replacement. IOS reloads and upgrades. Help resolve networking issues between Confidential and IP Transit peering carriers. Answer customer emails and urgent calls. Solid understanding of Networking Design, proficiency, and QOS within a robust network.
• Provide training to Junior Engineers. Assist in document creation for best networking practices and troubleshooting.
• Join customer conference bridges to help troubleshoot networking issues and resolve network outages.
• I setup conference calls with big customer Networks such as Confidential, Confidential, Confidential, and work with their Engineers to resolve complex Networking and servicing issues.

Confidential, PA

NOC ENGINEER

Responsibilities:

• I was Responsible for providing Network support and Server support in a 24/7 Noc environment.
• I routinely monitored Network devices including Routers, Switches, Firewalls and Servers. Performed Network configuration changes to Cisco switches and Routers to resolve internal Networking issues and optimize performance.
• I routinely monitored all Network devices through Monitoring software applications and reacted proactively to problems on the Network.
• I routinely monitored Server farm environment through monitoring software applications reacted proactively to problems on the Network.
• Worked with Active Directory. Made add, delete, and moves within Active Directory for internal personnel.
• Made account changes, access changes, and permission changes within Active Directory for internal personnel.
• Provided support for remote VPN employees to utilize services on the Core Network.
• Performed tape backup and off site loading of Network data information.
• I performed off-site transfer of sensitive company data information.
• Supported, configured, and monitored all wireless access points (over 550) at all Wawa store locations.
• Ensured corporate and external store employees are able to connect to the Wawa Network Wirelessly, and wired to access Network resources on a daily basis.
• Performed security services on Cisco network switching devices to protect sensitive data transiting in and out of the Wawa network infrastructure.
• I assisted in Network upgrades including hardening of Network Routers and Switches.
• Responsible for supporting and adhering to PCI for all Wawa stores and Wawa Corporate office Infrastructure.

Confidential, Pennsauken, NJ

NOC ANALYST

Responsibilities:

• Provided support for residential and business customers broadband Internet services that we provided.
• Provided training for our residential customers on how to use Snip products and solutions.
• Provided Network support and troubleshooting for our business customers on down circuits, circuits taking errors, packet loss, and hardware failures.
• Performed T1 testing of customer circuits through Telecom Dax. Performed DNS changes, MX changes, and service changes to support the growing network.
• Performed proactive monitoring the SNIP Network and Data Center and customer Network services.
• I worked with outside vendors to resolve complex issues specific to vendor hardware and services.
• Provided off-hours 24/7 support for customer needs and services.
• Provided support for T1, Frame Relay and Digital Subscriber Line circuits for business customers.
• Participated in a 24/7 on call rotation to provide off hours customer support.
• Performed remote assistance to help customers resolve email, windows, and third party applications issues.
• Performed support and administration for Web Hosting and Webmail for Confidential customers.

Confidential, West Deptford, NJ

PC Configuration Support

Responsibilities:

• Provided Desktop, Laptop, and Server software installation and hardware replacement for Compucom business partner accounts.
• Worked on desktop, laptop and Server deployment projects.
• Performed DOD disc wipes, Windows OS installations, and software and hardware troubleshooting for business partners technological devices.
• Perform troubleshooting and hardware replacement for Network IBM printers.
• Order replacement parts for Desktop, Laptop, Server and Printer hardware deemed to be non-functioning.
• Ran hardware diagnostics test on desktops, laptops, and servers to ensure all devices were working and functioning to optimal performance.
• Serviced all technological devices and performed warranty replacement of parts if a device was found to still be under warranty.
• Worked directly with Dell and IBM to perform replacement of warranty parts.
• Performed quality control of technological devices for deployment projects, and ensured all devices were upgraded, serviced, and within the required specifications of our business customers prior to shipping back to the customer site.
• Worked on big business deployment projects and accounts such as such as Confidential.
• I received various certificates and awards for work performed and quality of work services.