TECHNICAL SKILLS:

Software: Linux Redhat 6.8, Windows 2012/R2, 2008/R2, Windows 7, Windows 2008 Hyper - V, Windows VDI, VMware ESXi 5.5, vCenter / vSphere 5.5, SUSE 11/12, Solaris 10/11, HP-UX 11i, AIX 7.1, Confidential Tivoli Storage Manager, Confidential System Storage ProtecTIER, EMC InfraEnterprise IT Service Manager, BMC Remedy IT Service Manager, Cisco UCS Manager, EMC Navisphere, Confidential Tivoli Monitoring, MS Operation Manager, Nagios, Veritas NetBackup 7.6, Veritas Backup Exec 14.0, EMC NetWorker 7.6, Avamar Axiion, NAS, SAN, NIS, NFS, TCP/IP, VPN, Veritas Volume Manager 6.0, SUN Admintool, HP SAM, HP LVM, HP Open View, Confidential TSM, TSD, TME, Sendmail, LDAP, Apache, Samba, Oracle 11g, Windows Developer Forms/Reports, MS SCCM, MS PowerShell, DNS, Active Directory, MS Exchange, MS SQL, Win Runner, Load Runner, Symantec Ghost, Acronis, Nlyte 8.0 DCIM.

Hardware: Cisco UCS 5108 Blade Centers, Cisco UCS B200 M3 Blade servers, Cisco UCS C220 M4 Servers. HP BladeSystem c7000, HP ProLiant BL460c Gen8, HP ProLiant BL660c Gen8/9, HP ProLiant DL320, DL380, DL385, HP9000 rp3440, rp4440, N/V-Class, K-Class 580, 570, 420, 400 Servers. Confidential H Series Blade Centers, Confidential HS22/23 Blade servers, Confidential x3200, x3550 / x3650, Confidential System p6 i550, 720, 740, 750 servers, Confidential WebSphere Data Power XG45 Appliance, Confidential Mainframe z10, Confidential HMCs, Confidential 3958 ProtecTIER, Confidential Storwize V7000 Storage, Confidential PureAPP / PureDATA Systems, Confidential 3 584 / 34 94 Tape Libraries. Oracle Exadata dB Machine, Oracle T5-2, T4-2, T5120, T5240, SUN M5000, Sun Fire V880, V480, V445, V245, V220, V210, V40z, Ultra Enterprise 4000, 3000, 420R, 220R servers. Dell Power Edge 1425, 1950, 2500, 2850, 2950, 4300, 6850, 1955 Blade Servers and Dell Precision 390, 490, Dimension XPS 710, 720, OptiPlex 320 workstations. Google Search Appliance. EMC Greenplum Appliance, EMC Symmetrix VMAX, EMC CENTERRA, EMC Celerra, EMC CLARiiON CX3 / CX4, EMC Symmetrix DMX-4, EMC Isilon NL400/X400, EMC VNX Storage, EMC Connectrix directors and switches. NetApp FAS8040 / FAS3240 Controller, NetApp NAS DS4246 / DS2246 / DS14-MK2 Storage. Hitachi Compute Rack 220S, Hitachi AMS 2000 Storage. HP StorageWorks ESL, EML, MSL6000 Libraries. Symantec NetBackup 5230 Appliance. QUANTUM Scalar 10K, Scalar i2000, Scalar i500 Libraries. SUN StorageTek SL500 Libraries. Brocade DS5100 / DCX 8510 SAN switches. Cisco Nexus 7700 / Catalyst 6509-E switches, Cisco UCS 6248 Fabric Interconnects, Cisco MDS 9710 Director, Cisco 3945 IS Router, Cisco MDS 9250i Fabric Switch, Cisco Meraki MX100, Cisco Nexus 2248TP Fabric Extender, Cisco Nexus 9396PX switch, Cisco Secure Network Server 3495, Cisco UCS 6248UP Fabric Interconnect. Barracuda 840 Load Balancers. Citrix NetScaler MPX 8400 Load Balancer. F5 Networks BIG IP 2000 traffic Manager. FireEye 4400-NX Security Appliance. Lancope Stealth Watch SMC 1000 Network Console. NCircle 4050 Device Profiler. Palo Alto Networks PA-5060 Firewall. Silver Peak NX-9700 Appliance. Imperva SecureSphere x6500 Appliance. Infoblox Trinzic 1420 Appliance. Juniper Networks SA6500 SSL VPN. Aruba Networks Mobility Controller 7210. Avocent ACS 6048 Console Server. BlueCoat ProxySG 510 Appliance.

PROFESSIONAL EXPERIENCE:

Confidential, Concord, CA

Systems Engineer

Responsibilities:

• Manage and support Confidential and Confidential Data Centers Infrastructure at multiple locations.
• Install new servers, equipment upgrades, enhancements, systems patches, ensure systems are operationally ready and can be recovered before applications are installed and user can access the system.
• Monitor system performance using built-in and 3rd party monitoring tools to ensure systems are healthy and meet required service levels.
• Monitor disk storage utilization and conduct other capacity planning tasks to ensure systems and applications perform above specified service levels. Plan, order and install additional storage capacity as required.
• Investigate error and warning messages, then plan and implement appropriate corrective actions to eliminate errors and unnecessary warnings.
• Ensure daily systems backups are completed successfully and will be sufficient for restoring data and systems by designing backup system configuration, monitor error logs and periodically test the restore process.
• Provides day to day operational support for VMware, Windows Server, Exchange, and Active Directory.
• Implement and maintain facilities and reporting infrastructure to continuously monitor system event logs using systems management tools such as MS MOM and OpManager.
• Routinely provide IT Operations Manager with system capacity reports showing historical trends and helps plan purchases and budgets.
• Work with IT Managers and staff to design, monitor and enforce appropriate use of Active Directory.
• Ensure systems configuration documentation is accurate, up to date and adequate for disaster recovery needs.
• Configure and provision new virtual machines in VMware, ensuring the configuration is appropriate and complies with established standards and is well documented. Also provisions storage and backups as required.
• Maintain optimum functionality of security software including anti-virus and web filtering and assists Desktop and Help Desk support staff with deployment and configuration.
• Promptly and thoroughly investigates assigned trouble tickets and provides accurate explicit written information ensuring resolution meets defined service levels.
• Provide capacity analysis and product specification consulting services to project, applications and operations staff from requirements documents of sanctioned projects and budget planning.

Environment:: Windows 2012/R2, 2008/R2, Windows 7, Windows 2003, VMware ESXi 5.5, vSphere 5.5, Linux Redhat 6.8, MS Exchange, Active Directory, SAN, NAS, DNS, NIS, NFS, TCP/IP, Cisco UCS Manager, Cisco UCS 5108 Blade Centers, Cisco UCS B200 M3 Blade servers, Cisco UCS C220 M4 Server, Cisco Nexus 7706 / Catalyst 6509-E switches, Cisco UCS 6248 Fabric Interconnects, Cisco MDS 9710 Director, Cisco 3945 IS Router, Cisco MDS 9250i Fabric Switch, Cisco Nexus 2248TP Fabric Extender, Cisco Secure Network Server 3495, Cisco UCS 6248UP Fabric Interconnect, Cisco 5 500 / 25 00 Wireless Controller, Cisco ASA 5510, Cisco 1113 Secure Access Control, Citrix NetScaler MPX 8400 Load Balancer, F5 Networks BIG IP 2000 traffic Manager, Palo Alto Networks PA-3050 Firewall, Google Mini Appliance, HP ProLiant DL360 G9, HP ProLiant DL380 G5, HP Blade System c7000 Blade Centers, HP ProLiant BL460 Gen7, HP ProLiant BL460c Gen8/9, HP ProLiant BL660c Gen8, NetApp NAS DS4246 / DS2246 / DS14-MK2, NetApp FAS8040 / FAS3240, Veritas NetBackup, Quantum Scalar i500 Tape Libraries.

Confidential, El Dorado Hills, CA

Systems Engineer

Responsibilities:

• Support Confidential Data Center Infrastructure at multiple DC locations in California and Nevada.
• Administer, manage and support Data Center Infrastructure Management tool Nlyte DCIM, to manage all Confidential Data Centers infrastructure in California and Nevada. Manage and support Nlyte App and dB servers, work with Nlyte customer support engineers to install new patch releases and upgrades, break fixes and feature enhancements as well as new feature requests.
• Work with the Project Managers in designing build procedures and to install and support devices/hardware in all Data Centers in the BSC enterprise.
• Conduct quarterly maintenance of generators, power, cooling and related Data Center Infrastructure.
• Provide weekly, monthly, quarterly and yearly DC power consumption and capacity planning reports to management and run quarterly audits of BSC Data Centers.
• Design floor maps, create and update Run Books, SOP’s and project proposals related to DCIM.
• Provide onsite technical support to BSC Infrastructure Engineering, PROD, DEV and DR organization.
• Create and manage Change Records for all server builds and hardware installations in the Data Center and coordinate the build process with the engineers and all remote support teams involved during the build process and provide onsite technical support to the remote teams to deliver new system builds, upgrades and decommissions.
• Troubleshoot hardware failures, assist remote support teams with problem resolution and root cause analysis and provide onsite DC access to external vendors during hardware/software installations, break/fixes disk replacement, new hardware installations etc.
• Evaluate system specifications for hardware compatibility; receive delivery of new hardware for server refresh, new server builds, storage devices and related peripherals. Install and maintain Midrange and Intel systems at clients site and manage hardware decommissions and disposal of systems reaching end of life cycle.
• Schedule Systems installations, Outages, Problem resolutions and Change Records using Problem and Change management tool Service Marketplace.
• Participate in On-Call rotation to provide 24x7 onsite troubleshooting assistance to remote server, storage and network support teams.
• Maintain documentation of the DCIM supported systems, inventory, record and track asset information of all systems, and storage and network device equipment in all Data Centers and upload all documents in the SharePoint Data Repository server and keep them up-to-date.
• Participate in the Change Advisory Board meetings to keep them abreast of all CRs and to resolve any outstanding issues pertaining to current or upcoming CRs.
• Keep track of all available onsite resources for upcoming projects and provide concurrence for all new hardware installations and server builds.
• Create and update diagrams of all hardware (Blade Centers, Standalone servers, Storage Devices, Storage Libraries, Mics devices) in the Nlyte DCIM database.
• Prepare and participate in Bi-Annual Data Center Power Failure exercises and assist remote support teams with onsite troubleshooting as needed.
• Work with the Hardware and IT equipment installation team in the Data Center to install/remove hardware including new Server, Network, Storage and other IT equipment installations/decommissions and removal of old hardware and equipment via eWaste vendor.
• Coordinate with the Data Center Facilities team to allocate Space and Power for the new hardware/equipment in the BSC Data Centers as well as removal and reclamation of space and power from old hardware/equipment.
• Also, work with the Network and Telecom teams to get the Fiber and Copper cables installed for the new hardware and removed from the old decommissioned hardware.
• Create and review changes in the Service Marketplace for new hardware/equipment installations and old hardware decommissions as well as create and update Data Center equipment diagrams in Nlyte DCIM.

Environment:: Linux Redhat 6.8, Solaris 10/11, AIX 7.1, Windows 2012/R2, 2008/R2, Windows 7, Windows VDI, VMware ESXi 5.5, vSphere 5.5, Cisco UCS Manager, MS Exchange, Active Directory, SAN, NAS, DNS, NIS, NFS, TCP/IP, Symantec NetBackup 5230 Appliance, EMC Navisphere, Cisco UCS 5108 Blade Centers, Cisco UCS B200 M3 Blade servers, Cisco UCS C220 M4 Server, Cisco UCS 6248 Fabric Interconnects, Cisco MDS 9710 Director, Cisco 3945 IS Router, Cisco MDS 9250i Fabric Switch, Cisco Meraki MX100, Cisco Nexus 2248TP Fabric Extender, Cisco Nexus 7710 Switch, Cisco Nexus 9396PX switch, Cisco Secure Network Server 3495, Cisco UCS 6248UP Fabric Interconnect, Citrix NetScaler MPX 8400 Load Balancer, F5 Networks BIG IP 2000 traffic Manager, FireEye 4400-NX Security Appliance, Lancope Stealth Watch SMC 1000 Network Console, NCircle 4050 Device Profiler, Palo Alto Networks PA-5060 Firewall, Silver Peak NX-9700 Appliance, HP Blade System c7000 Blade Centers, HP ProLiant BL460c Gen8/9, HP ProLiant BL660c Gen8, Confidential System p6 i550, 720, 740, 750 servers, Confidential HMCs, Confidential x3550/3650 M4 Server, Confidential Storwize V3700 storage, Confidential WebSphere Data Power XG45 Appliance, Imperva SecureSphere x6500 Appliance, Infoblox Trinzic 1420 Appliance, Juniper Networks SA6500 SSL VPN, Symantec Tape Libraries, Oracle T5120, T5240, SUN M5000, Sun Fire V880, V445, V245 servers. EMC SAN, NetApp NAS, Oracle Exadata dB Machine, EMC Symmetrix VMAX storage, EMC Isilon NL400/X400, EMC VNX Storage, NetApp FAS8040 / FAS3240, Hitachi Compute Rack 220S, Hitachi AMS 2000 Storage, Confidential PureAPP / PureDATA Systems, Aruba Networks Mobility Controller 7210, Avocent ACS 6048 Console Server, BlueCoat ProxySG 510 Appliance, Brocade DS5100 / DCX 8510 SAN switches, Cisco Nexus 7000 / Catalyst 6509-E switches, Oracle StorageTek SL150 TL Tape Libraries, Nlyte 8.0 DCIM.

Confidential, Stockton, CA

Systems Administrator

Responsibilities:

• Manage and support FTT Production / DR Data Center environment in Stockton campus.
• Provide onsite technical support to FTT Infrastructure Engineering, PROD, DEV and DR organization.
• Create and manage Change Records for all server builds and hardware installations in the Data Center and coordinate the build process with the project management and all remote support teams involved during the build process and provide onsite technical support to the remote teams to deliver new system builds, upgrades and decommissions.
• Troubleshoot hardware failures, assist remote support teams with problem resolution and root cause analysis and provide onsite access to external vendors during for hardware/software installations, break/fixes disk replacement, new hardware installations etc.
• Evaluate system specifications for hardware compatibility; receive delivery of new hardware for server refresh, new server builds, storage devices and related peripherals. Install and maintain Midrange and Intel systems at clients site and manage hardware decommissions and disposal of systems reaching end of life cycle.
• Schedule Systems installations, Outages, Problem resolutions and Change Records using Problem and Change management tool InfraEnterprise.
• Participate in On-Call rotation to provide 24x7 onsite troubleshooting assistance to remote server, storage and network support teams.
• Maintain documentation of the Data Center environment and XEROX supported systems, inventory, record and track asset information of all systems, and storage and network device equipment in the Stockton Data Center and upload all documents in the Electronic Data Repository server and keep them up-to-date.
• Participate in the Daily Change Advisory Board meetings to keep them abreast of all CRs for Stockton DC and to resolve any outstanding issues pertaining to current or upcoming CRs.
• Keep track of all available onsite resources for upcoming projects and provide concurrence for all new hardware installations and server builds.
• Prepare and update Data Center footprint and capacity planning reports.
• Create and update diagrams of all hardware (Blade Centers, Standalone servers, Storage Devices, Storage Libraries, Mics devices) in the Data Center.
• Install and update hardware and firmware on Confidential and Cisco UCS Blade Centers, Blade servers and standalone servers.
• Build and supported the VMware infrastructure including ESXi hosts and clusters on both Confidential and Cisco UCS Blade servers, including provisioning Datastore storage allocation from NetApp and EMC storage luns, building VM hosts, provisioning additional CPUs and Memory and post production support.
• Perform system administration tasks as, Add/Delete accounts, reset user passwords, enable/disable user accounts, start/stop jobs, manage event logs, terminate processes, add/remove/rename files and folders, start/stop/modify services properties using PowerShell.
• Schedule and coordinate Bi-Annual Mainframe MCLs updates with the vendor and the Mainframe support team to IPL the mainframe and upgrade the firmware.
• Prepare and participate in Tri-Annual Data Center Power Failure exercises and assist remote support teams with onsite troubleshooting as needed.
• Participate in Bi-Annual Global Disaster Recovery exercises and provide onsite support to the DR and remote support teams.
• Provide onsite tape backup and recovery support, keep records of offsite tapes rotations and retention schedule and assist external auditors with annual tape audit and reconciliation.
• Work with the Hardware and IT equipment installation team in the Data Center to install/remove hardware including new Server, Network, Storage and other IT equipment installations/decommissions and removal of old hardware and equipment.
• Coordinate with the Facilities team to allocate Space and Power for the new hardware/equipment in the Data Center as well as removal and reclamation of space and power from old hardware/equipment.
• Also, work with the Network and Telecom teams to get the Fiber and Copper cables installed for the new hardware and removed from the old decommissioned hardware.
• Create and review changes in the InfraEnterprise for new hardware/equipment installations and old hardware decommissions as well as create and update Data Center equipment diagrams in Visio and Excel Spreadsheets.
• Work with the client’s AD and Procurement teams to order new hardware for projects.
• As needed, also provide support for the Test Lab in San Mateo campus. Build Windows and Linux virtual servers; install developer tools and security patches. Apply FTT security enhancements/policies and run security scans on Test Lab servers. Install, configure, maintain and tune all systems hardware and software in the lab. Monitor system performance and resources via vSphere / vCenter and troubleshoot hardware, software and application issues. Participate in designing and implementing test scenarios for application testing or POC for upcoming projects.

Environment:: Linux Redhat 6.8, Solaris 10/11, AIX 7.1, Windows 2012/R2, 2008/R2, 2003/XP, Windows 7, Windows 2008 Hyper-V, Windows VDI, VMware ESXi 4.1/5.5, vSphere 5.5, Confidential Tivoli Storage Manager, Confidential System Storage ProtecTIER, InfraEnterprise IT Service Manager, Cisco UCS Manager, MS Exchange, Active Directory, SAN, NAS, DNS, NIS, NFS, TCP/IP, VPN, LoadRunner, EMC Navisphere, Cisco UCS 5108 Blade Centers, Cisco UCS B200 M3 Blade servers, Cisco UCS 6248 Fabric Interconnects, Confidential H Series Blade Centers, Confidential HS22/23 Blade servers, Confidential x3200, x3550 / x3650, Confidential System p6 i550, 720, 740, 750 servers, Confidential Mainframe z10 Mainframe, Confidential HMCs, Confidential 3958 ProtecTIER, Confidential Storwize V7000 storage, Confidential 3 584 / 34 94 Tape Libraries, Oracle T5-2, T4-2, T5120, T5240, SUN M5000, Sun Fire V880, V480, V445, V245, V220 servers. EMC SAN, NetApp NAS, GOOGLE Search Appliance, EMC GREENPLUM Appliance, Oracle Exadata dB Machine, EMC Symmetrix VMAX, EMC CENTERRA, EMC Celerra, EMC CLARiiON CX3/CX4 storage, NetApp FAS8040 / FAS3240 Storage, Brocade DS5100 / DCX 8510 SAN switches, Cisco Nexus 7000 / Catalyst 6509-E switches, Confidential 3 584 / 34 94 Tape Libraries, Confidential Mainframe VTS/VTL libraries.

Confidential, San Mateo, CA

Systems Administrator

Responsibilities:

• Manage and support FTT test lab in San Mateo campus.
• Provide technical support to FTT Infrastructure Engineering and QA organization.
• Administer and support both systems and devices in the Lab for FTT Engineering and QA groups.
• Build Windows, Redhat and Solaris standalone servers, as well as Windows and Linux virtual servers.
• Perform hardware and software installations, system upgrades; install developer tools and security patches.
• Apply FTT security enhancements/policies and run security scans on lab servers.
• Install, configure, maintain and tune all systems hardware and software in the lab.
• Provide on site support to FTT Global Web Site DEV & QA team and hardware infrastructure in San Mateo lab.
• Monitor system performance and resources and troubleshoot hardware, software and application issues.
• Manage San Mateo lab Global Infrastructure Engagement Requests, keep track of all outstanding systems subscriptions to developers/engineers and reclaim systems after the project completion or end of POC.
• Maintain inventory, record and track asset information of all systems, and network and device equipment in the San Mateo lab and upload all documents in the Electronic Data Repository server and keep them up-to-date.
• Work with internal FTT developers/engineers in designing and implementing test scenarios for application testing or POC for upcoming projects.
• Work with the Hardware and IT equipment installation team in the Data Center to install/remove hardware including new Server, Network, Storage and other IT equipment installations/decommissions and removal of old hardware and equipment.
• Coordinate with the Facilities team to allocate Space and Power for the new hardware/equipment in the Data Center as well as removal and reclamation of space and power from old hardware/equipment.
• Also, work with the Network and Telecom teams to get the Fiber and Copper cables installed for the new hardware and removed from the old decommissioned hardware.
• Create and review changes in the InfraEnterprise for new hardware/equipment installations and old hardware decommissions as well as create and update Data Center equipment diagrams in Visio and Excel Spreadsheets.
• Work with the client’s AD and Procurement teams to order new hardware for projects.

Environment:: Linux Redhat 5/6, Solaris 9/10, AIX 5.3/6.1, Windows 2003/XP, Windows 2008 Hyper-V, Windows VDI, VMware ESXi 4.1, Confidential Tivoli Storage Manager, Confidential E Series Blade Centers, Confidential HS20/21 Blade servers, Confidential x3550 / x3650 servers, Sun Fire V880, V480, V445, V245, V220 servers, EMC SAN, NetApp NAS, Brocade DS5100 SAN switches, EMC Symmetrix VMAX, EMC CLARiiON CX3 Storage, NetApp FAS3140 Storage, CISCO Catalyst 6506 Switches, HP, SUN, Confidential Enterprise class libraries.

Confidential, Santa Clara, CA

Systems Administrator

Responsibilities:

• Provide technical support to EMC NetWorker and Avamar Engineering and QA organization.
• Responsible for administering and supporting both systems and device Labs for EMC NetWorker and Avamar Engineering and QA groups.
• Build Solaris, HP-UX, AIX, Redhat, SUSE, NT/2003/XP/Vista, Avamar, VMware servers and workstations.
• Add/Delete accounts, reset user passwords, enable/disable user accounts, start/stop jobs, manage event logs, terminate processes, add/remove/rename files and folders, start/stop/modify services properties using PowerShell.
• Perform hardware and software installations, system upgrade; install developer tools and security patches.
• Run Ethernet, Fiber Channel and terminal server cables for all systems, devices and network equipment.
• Identify and isolate OS problems, test operating systems, software, computers and hardware to determine if they can be repaired or restored and record hardware and equipment information which cannot be repaired.
• Install, configure, maintain and tune all computer hardware and software.
• Manage and generate software licenses for all EMC NetWorker products and modules for the Development and QA organization.
• Work with the EMC software release management team, test and run binary compare of all EMC NetWorker software DVD/CD media packages before shipping them to QA engineers for further installation testing and qualification during quarterly software releases.
• Monitor system performance and resources and troubleshoot hardware, software and application issues.
• Record and track asset information of all system, network and device equipments.
• Process Development and QA engineer’s requests using EMC Service guard online problem tracking and ticketing system.
• Work with internal EMC developers to design, test and implement SysInfo, an online systems, devices, storage and network asset management, reservation and equipment tracking system.

Environment:: Solaris 10, HP-UX 11i, AIX 6.1, Linux Redhat 5, SUSE 10, Windows NT/2003/XP/Vista, VMware, Avamar Axiion, NAS, SAN, Fiber Channel, EMC Celerra, EMC Centera, EMC CLARiiON CX3, EMC Symmetrix DMX-4 storage, EMC Connectrix directors and switches, NetApp FAS270 Filers, CISCO Routers/Switches, HP, SUN, Confidential Enterprise class libraries.

Confidential, San Mateo, CA

Systems Administrator

Responsibilities:

• Perform system administration for Windows, UNIX, Linux and LAN environments.
• Provide technical support to developers and testers. Troubleshoot server, desktop, laptop and network issues.
• Setup new NT/2003/XP, UNIX servers, workstations and laptops.
• Perform hardware and software installations, system upgrades; install developer tools and security patches.
• Manage all software releases for both domestic and foreign clients through remote access software management.
• Lead group of 10 software QA testers for developing MES-2000 application.
• Test MES-2000, aircraft maintenance & engineering application, which utilize client server technology and fully integrated database management system.
• Provide manual testing including functional, regression, layout defect, GUI, consistency and standardization testing. Define integration testing phases, release plan, and regression testing.
• Create test scripts for all modules of the application. Define guidelines for specifications, design reports, and documentation.
• Write functional specs for forms and reports for Engineering, Production, Material, QA, and Finance and Systems modules of the application.
• Supervise and manage all programmers and QA testers, assign open items, write anomaly items and manage the web-based online bug tracking system.
• Train and mentor QA testers and programmers new to the application, development and release management.
• Interact between clients, developers and testers regarding customer requested enhancements, functional and GUI changes for forms and reports and functional changes in application transactions.
• Deploy, install, administer and support the Software QA infrastructure.

Environment:: Solaris 10, Linux Redhat 4, Windows NT/2003, Oracle 9i, MS SQL, MS Developer Forms & Reports, Win Runner, Apache Web servers, FTP servers, VPN servers, SUN sparc servers, INTEL servers.

Confidential, Santa Clara, CA

Systems Administrator

Responsibilities:

• Provide 24X7 systems support of Solaris production and development servers at a co-location through use of tools, scripts and remote monitoring.
• Perform hardware and software installations, system upgrades; install developer tools, applications, security patches and third party software.
• Support windows and Linux web servers and provide ongoing management of Solaris, Windows and Linux production servers. Also, work closely with oracle DBA to provide database support and with Network Admin to support Cisco routers, switches and load balancers.
• Schedule preventive system maintenance as required, monitor and manage file systems and disk space.
• Provide 24X7 support of VOIP Vega servers. Check the call queues and service call logs, clear all hung calls. Monitor the call activities and bandwidth in the NOC, open trouble tickets and escalate call/band width issues to the channel partners. Also, monitor all system and network activities in NOC through Big Brother and HP Open View.
• Configure, test and implement e-business applications into production.
• Participate in developing and implementing disaster recovery plans for multiple sites in case of site outage.
• Monitor and provide 24X7 supports of e-billing (Portal/Infranet) and e-transaction (Clear Commerce) applications and servers.
• Interact with IT groups, venders, service providers, engineering, SQA and provide systems support during production releases.
• Work closely with the DBA’s for application/database integration, administration and support. And provide after hour support for various production applications, on-call and shift work as needed in the NOC.
• Support engineers and developers in pre-production projects and provide necessary online systems and applications documentation.

Environment:: Solaris 9, Free BSD 4.6, DNS, NFS, NIS, Sendmail, Oracle 8i, Apache Web servers, SUN Ultra Enterprise 4000, 3000, 420R, 220R, Ultra 450, 250, 60, 10, Netra t1 servers, Netra A1000 storage arrays, EMC Clarion disk drives, Cisco PIX Firewall, Routers, Switches, Compaq NT/2000 servers, ExaByte tape drives, Veritas backups, Portal e-commerce applications.

Confidential, San Jose, CA

Systems Administrator

Responsibilities:

• Administer Sun, HP and AIX servers for Tivoli software development group.
• Setup and install new servers, perform upgrades, install patches, developer tools, third party software, etc.
• Manage and support DNS, NIS and NFS environment and provide onsite technical support to developers.
• Perform daily backups and restores using Tivoli ADSM backup software.
• Create documents and procedures relating to systems administration and management.
• Process user requests using Tivoli Service Desk software for tracking problem tickets and change records.
• Monitor local and remote systems using Tivoli TME.
• Participated in migration of all UNIX servers to remote Data Center location.

Environment:: AIX 5.1, Solaris 9, HP-UX 11.2, Linux Redhat 5.1, Irix 6.5, Tru64 5.1, SCO 3.2, DNS, NFS, NIS, Sendmail, Automounter, Oracle 8i, Apache Web Servers, AIX RS/6000 servers, HP 9000 K, V & N class servers, SUN Sparc 20, Ultra 10, 60, Enterprise 3000, 4000 servers, Sequent, Irix and Dynix servers, Compaq NT servers, TSM, Confidential Magstar 3494 tape libraries, ADSM backup software, Tivoli systems management tools.