SUMMARY:

• Highly motivated IT Professional who is honest, loyal, and dependable.
• Experience working with and troubleshooting Server 2008 and 2012r2, writing scripts, building and managing a domain, network router configurations, electronics, computer sales, and providing excellent customer service, Ability to learn a variety of software programs at will. Life time leaner seeking an opportunity to utilize technical skills and to grow with your organization.

TECHNICAL SKILLS:

Hardware: Printers, Scanners, Switches, Routers, NIC Cards, Sound Cards, Processors, Hubs, Modems, and other peripherals.

Software: Microsoft Office Suite 2003/2007/2010/2013, Oracle Virtual Machines, VM Ware, AHLTA, CHCS, Remedy, GWI Ticketing Systems, SCCM, Active directory

Operating Systems: Windows XP/7/8/10, Red Hat Linux, Open VMS, MAC OSX 10.3 and higher

Servers: Windows Server 2000/2003/2008 /2012, ISA Server 2004, Exchange Server, IIS Server, Blackberry Enterprise server, domain controller, DHCP, DNS

Networks/Protocols: TCP/IP, LAN, WAN, IPX/SPX, WINS, DNS, DHCP, POP3, SMTP, HTML, FTP, VPN, Ethernet

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administration Specialists

Responsibilities:•

• Conduct level I through level III tier support for the Naval Research Laboratory customer
• Support desktop systems software, hardware and network infrastructure.
• Install, configures and troubleshoots Windows laptops, desktops, and servers
• Make hardware and software purchase recommendations and obtains vendor quotes
• Communicate technical information to both technical and non - technical personnel
• Provide installation, assistance, and technical support on software products to include Microsoft Office Suite, IE, Active Card etc
• Provide server troubleshooting, account creation, and account management in a Windows Server 2008 & Windows 2012 environment
• Provide Windows security patching
• Work in Windows Server 2008, XP, Windows 7, Windows 8, IIS, BES, Exchange2010, Mac OS X
• Implement, configure, and monitor active directory user accounts, groups, OU, and GPO S
• Created powershell scripts to inventory computers on the network and to query active directory
• Deploy patches and run reports using V Center Protect (SCCM)

Confidential,Arlington, VA

Server Systems Eng/Admin

• Responsible for third level phone and desk side break fix support, software installs, new customer setups, customer training and preventative maintenance in a large enterprise Windows network.
• Responsible for troubleshooting, and restoring network connectivity for e-mail, fileservers, printers, desktop workstations, laptops, VMware Servers and other IT infrastructure components
• Be cognizant of a specific region's network and subsystems to include: configuration, routers, LAN switches, and other network components.
• Monitor performance and troubleshoot as required.
• Must be able to coordinate multiple activities simultaneously and respond effectively to a wide range of business technology needs.
• Worked closely with other Tiers and Desk Side personnel in resolving customers' requests.
• Update Remedy trouble tickets and system documentation, facilitate on-site troubleshooting, and provide limited system training.
• Created dhcp scopes, reservations, and other rules to delegate and manage IP addresses
• Updated and configured active directory attributes using ADSI edit.
• Managed and monitored Tivoli monitoring software to provide server uptime and availability
• Monitor and manage server’s situations through Tivoli enterprise portal and Tivoli integrated portal for a wide range of errors and connectivity issues.
• Install monitoring software on new servers being deployed on the network.
• Manage and update monitoring site to report VIP tickets, length of open tickets, and by team.
• Used powershell to query and make changes to users active directory accounts, used powershell to write templates for new server OS settings.
• Run query to report uptime of servers for the month.
• Update event enrichment configurations with per customer’s request.
• Patched servers to comply with security baseline

Confidential, MD

Help Desk Tier III

•

• Assist in the use of hardware, servers, printers, business software and operating systems on special projects at the Enterprise level.
• Build and deployed images using Ghost and other disk imaging tools.
• Maintain documentation for procedures and processes, as well as, maintenance logs and equipment databases.
• Take ideas and build and apply enterprise solutions. implemented web based ARS(active roles server) to manage create,manage,troubleshoot users accounts.
• Provided remote support, desk side support, and phone support.
• Coordinate with other IT teams (i.e, netops,server team,IA) in order to solve enterprise issues.
• Configured, added, and managed printers and print ques to the network.
• Managed Tickets per building as assigned by leadership.
• Installed, troubleshooted, vpn access through juniper client.
• Troubleshooted Blackberries through the BES(Blackberry Enterprise Server) and per device. migrated, installed and configured active directory from server 2003 to server 2008

Confidential, VA

PC Specialist (life cycle refresh)

• Defines and classifies level, priority and nature of problem, request and/or issue
• Responsible for opening, tracking and closing trouble tickets imaged and migrated users data from windows xp to windows 7 PC
• Provided strong communication and excellent customer service.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems
• Supports and maintains user account information including rights, security and systems groups.

Confidential,Arlington, VA

Service Desk Technician

• Mac desktop environment, Mac OS 10.5.X, Windows XP, Windows 7 workstations and applications troubleshooting.
• Manage software and hardware inventory with the Help Desk management system, Remedy.
• Responsible for managing and monitoring help desk tickets
• Troubleshoot application software, MS Office Suite, Windows workstations hardware, and local area networks.
• Operated in Microsoft Windows 2000/ 2003 Active Directory and Mac desktop environment.
• Performing backups and imaged PC s using Ghost imaging software.
• Utilized Windows network and server management software.
• Troubleshoot and managed end user mobile devices i.e. blackberries, air cards, and mobile hotspots.