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Systems Analyst Resume

Nyc, NY

PROFILE

RELEASE MANAGER

IT Professional with proven experience directing project teams in technology implementation and support with special expertise in release management and change control of software and hardware infrastructure. Proficient in gathering and analyzing customer requirements to devise innovative solutions. Excellent communication, training, and problem-solving skills. Effectively develop and execute detailed project plans. Talented team leader with aptitude for coordinating multiple tasks and teams concurrently to fulfill project deliverables and meet project milestones.

Enterprise Solutions QMO/Quality Management Office Resource & Operations Management Project Planning Relationship Management Team Leadership Scope & Deliverable Determination Solution Documentation
Process Improvement Corporate Wide Rollouts Network Server Consolidations Disaster Recovery Call Center Implementations Report Preparation Executive Presentations

TECHNICAL SKILLS

Platforms: Microsoft Windows, Novell NetWare, UNIX, IBM RS/6000, IBM 370 Mainframes
Networking: Token Ring, Ethernet, TCP/IP, Routers, Access Servers, Communications Servers, and Hubs
Tools: MS SMS, SCM, Clear Quest, Serena Team Track, Microsoft Windows SharePoint Services, Microsoft Project, Microsoft Office Suite: Word, Excel and PowerPoint, EDI, Lotus Quick Place, Lotus Notes

WORK EXPERIENCE

Confidential,New York, NY, July 2008 – Present

Consultant – Systems Analyst –JPMChase, NYC, NY
Responsible for monitoring and facilitate the deployment “release trains" for the client’s banking and financial platforms and their associated software products

Manage and Support all phases of the client’s ReleaseCommandCenter for their application release cycles.

Confidential,Edison, NJ March 2008 – May 2008

Consultant – Project Coordinator/Release Manager - Merrill Lynch, Hopewell, NJ
Responsible for monitoring and facilitate the deployment "release trains" for the client’s banking and financial platforms and their associated software products

  • Manage and Support all phases of the application release cycle
  • Liaison with application development groups to coordinate the project management efforts of applications being developed including: life cycle tracking, product deficit reporting, coordinating with internal QA testing group for functional, installation and regression testing efforts, negotiating with regional partners to coordinate application pilot testing schedules, creating and managing release deployment schedules.
  • Verified and coordinated the readiness of all release partners

Confidential,Roseland, NJ 1997-2007 Technologies Consultant I - Release Project Manager (2000-2007)

Led release management projects for both software applications and hardware infrastructure across diverse business divisions in US and Canada. Analyzed and gathered requirements, devised hardware and software solutions, coordinated quality assurance testing, plan corporate rollout, and managed the configuration and installation. Established and managed direction, milestones, and deliverables for multiple initiatives. Identified and remedied any obstacles to ensure project success. Directed internal and vendor resources. Prepared and presented status reports to leadership and stakeholder teams.

  • Responsible for hands-on deploying software and hardware / infrastructure to ADP’s US and Canadian network environment using MS SMS and UNIX as the deployment tools.

JOHN O. BELL

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Confidential,Roseland, NJ

Technologies Consultant I - Release Project Manager (continued)

  • Assisted ADP’s engineering group on the selection of hardware and software for use in the regional offices.
  • Liaison with application development groups to coordinate the project management efforts of applications being developed including: life cycle tracking, product deficit reporting, coordinating with internal QA testing group for functional, installation and regression testing efforts, negotiating with regional partners to coordinate application pilot testing schedules, creating and managing release deployment schedules.
  • Created all release documentation i.e. Pre and Post install requirement documentation, Roadmaps (Event Scripts) and Support Contact list.
  • Chaired status meetings starting at the application development phase of the project through user acceptance phase to discuss any issues that may affect the project schedule or user acceptance. Generated release road map documents to advise regional partners of all technical requirements or dependences (pre or post installation).
  • Planned, monitored, and managed successful rollouts of software and related hardware by ensuring that changes are traceable, secure, and that only authorized and tested versions were installed. Ensured and verified that back-out processes were in place and were tested prior to deployment and implementation.
  • Served as a liaison between various business units to guarantee smooth and timely delivery of software products or updates.
  • Designed and deployed enterprise scheduling solution that enabled real-time access to detailed project status reports, comprehensive manpower analyses and effective asset distribution throughout North America operations of over 20,000 users.
  • Engineered and maintained North American Field Product Support group Windows SharePoint website, employed as primary tool for knowledge management among global operations of 35,000 employees for 24/7 access.

Lead Support Specialist - ES Field LAN Support (1997-2000)
As a Group Leader provided tier II support for all LAN-attached systems and devices through ADP’s North America ES Operations of 20,000+ users. Performed strategic troubleshooting and problem resolution for network hardware, operating system software, and network management tools in real time 24/7 support online and onsite. Assisted LAN Administrators throughout technology deployments by traveling onsite and training/implementing appropriate systems with the regions. Mentored and assisted in training teams of seven support specialists within ADP corporate headquarters, in technical services methodologies and tactics.

  • Oversaw rollout of enterprise software package upgrade to 21 US and Canada field offices.
  • Improved productivity, timeline management, and analysis of revenue to cost planning by collaborating with multiple ES Technologies Groups to manage numerous internal software and hardware implementation projects.
  • Served as key resource for Y2K hardware and software compliance initiatives in conjunction with Distributive Software Engineering group.

Confidential,Clifton, NJ 1995-1996

National Program Support Specialist & Network Engineer

Managed network design and implementation with team of five.

  • Key contributor in maximizing client company’s ROI by designing, implementing and supporting Network infrastructures for Bell Atlantic’s external client base. Designed and deployed Network environment for Bell Atlantic accounting office in Cranford, NJ staffed by 60+ employees. Prepared and presented status reports to client management.
  • Senior member of the LAN/WAN technical support staff for our client Novartis Pharmaceuticals. Supported the implementation and configuration of the relocation of one of the client’s warehouse/distribution centers from New Jersey to its new location in Lancaster, Pennsylvania.

Confidential,New York, NY 1990-1995
Senior Business Systems Analyst

  • Orchestrated design, deployment and support of new Local Area Network infrastructures for CBS, Inc., East Coast, Operations and Engineering Department. Supervised local area network support staff of three technicians, to include the functions of project planning, work assignments, and monitoring and reporting of project status.
  • Assisted in design of LAN infrastructure for CBS Broadcast Center-Television Operations, NYC Managed the design and rollout of LAN infrastructure for David Letterman’s Production Company, Worldwide Pants, Inc. located in NYC.

JOHN O. BELL

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Confidential,Basking Ridge, NJ 1984-1989
Project Leader
Project Leader for mainframe systems development used throughout the company for day-to-day operations and logistics management. This included managing project development schedules, coordinating with other development areas to assure continuity of systems. Unit and end-to-end testing of the applications and coordinating user training and acceptances testing. Prepared and presented status reports to project management teams as needed.

  • Developed, implemented and supported Purolator’s EDI (Electronic Data Interchange) applications including: managing project schedules, gathering of client requirements, designing record and file layout requirements, coordinating both unit and end-to-end testing and client acceptance.
  • Represented the company as a contributing member of the EDI Steering Committee for the small package delivery industry.

EDUCATION

BS, Computer Science..

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