TECHNICAL SKILLS:

Systems: Windows 9X/NT/2000/XP/2K3, MAC OS

Database: MS Access, Sugar, SAP, Relational Databases

Languages: Visual Basic, .NET, CSS, HTML, Java, C

Software: MS Server, Active Directory, MS Office, Outlook, Lync, MS Project Developer, MS Publisher, Visio, Ami Pro, Adobe Photoshop, Lotus Notes, OPAS, KCCMS, RIS, EPIC, Cadence / Health Connect, CASE Tools, Visible Analyst, Active Directory, AD Supporter, Remedy, Service Desk Manager, DHCP/DNS TCP/IP & VPN, Cisco VoIP Phone, Cisco Gateway, Cisco Telepresence, Citrix, Maximo, EVN. Asset Management, System analysis and logical design, Business programming, Data communications, LAN & WAN, Firewalls and computer network security.

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

System Administrator

Responsibilities:

• Provisioning and de - provisioning systems access for all Confidential team members.
• Responsible for coordinating access requests and administering internal, vendor, Microsoft, Unix, Unisys, SAS & SOX audited, web-based and server based applications (appr oximately 50-100 ).
• I.T. representative in new platform implementation from beta to rollout.
• Information Security / business representative & technical advisor for communicating business process requirements needed when acquiring new software or system(s) access; both in-house and externally.
• Technical communicator and advisor to all invested parties and staff on secure & efficient system usage as a whole.
• Administrator for all Identity & Access Management accounts for all users; inclusive account maintenance, termination & security.
• Active adherence in administering, modifying, and removing access to SOX & SAS audited applications; working with internal Technology managers and outside teams to continuously uphold corporate & federal audit requirements at all times.
• Responsible for creating & maintaining documentation (print & electronic format) of step-by-step process provisioning & de-provisioning methods for all system access on a per system basis.
• Direct support for Tier II ticket requests as a Level III advisor; available to companywide operational support staff both internal & external as well as help-desk staff for inquiries and system issues that are currently unresovable.
• Work within defined information security departmental policies & procedures, while upholding all corporate guidelines mandated by the business at the strictest of confidentiality.
• Responsible for making operational decisions that fit within the scope of corporate business decisions including working with developers, programmers, engineers, and computer scientists on software / network issues that affect company production (bottom line $) at any given point of crises while keeping management informed through the process for decision making unto a resolution.
• Responsible for dissesminating information to management via reports for any system queries or operational processes.
• Active Directory Administration of all associated user accounts, groups, memberships, & security policies within a Windows based system environment.
• Creation of BoK’s & Oracle ID’s for interfacing Unix, mainframe, & multiple green screen legacy applications with newer state of the art technologies.
• Responsible for providing a seamless interface for users via digital portals / platforms for data to communicate between legacy technologies and state of the art servers during data transition to modern technology, & amidst server upgrades.
• Creation & maintenance of access to mailboxes both individual & shared on Exchange servers.
• Provisioning access to company distribution lists on SharePoint intranet based sites.
• Creation/Disabling/Termination of network accounts associated ID’s and passwords including resets.
• Coordinate and provision bulk access requests as needed.
• Responsible for meeting defined service level agreements, and complying with all set internal policies and procedures.
• Representing System Access Administration on project activities (on-boarding new applications).
• I.T. Project management activities including the ability to create and update procedural documentation, representing a team in project meetings, and making decisions on go forward processes, and providing training to peers.
• Fundamental understanding of audit processes, adherence to all guidelines to minimize risk to systems and infrastructure and enforcement of all policies both regulatory, security, and IT controlled.
• Obtainment of necessary approvals and documentation for all system access.
• Creation of system access requests and follow through on removal for approvals on limited time frames as well as active cooperation with audit teams to correct any access issues that fall outside of guidelines within a specified timeframe of correction.
• Use of Excel spreadsheets for tracking, reporting, and administering access information to customers such as bulk log in instructions, ID’s, passwords, and system requests status on current levels of access.
• Administering 70+ applications that range from front end web GUI, Active Directory, some OS (Unix, Unisys), Windows Server 2008.

Confidential, Long Beach, CA

System Analyst

Responsibilities:

• Analyze and resolve support requests 3-4 per hr. 30- 40 cases per day.
• Logging and documenting calls within ticketing system with clear concise language.
• Troubleshooting the cause of problems not just the symptoms, taking actions to prevent them from recurring.
• Keeping customers informed of global problems (server / application failures), scheduled downtime, & progress on tickets that cannot be resolved at the initial point of contact.
• Documentation of solutions and data in a knowledge pool database and updating it.
• Continuous training to stay informed of technological advancements particularly those that provide quality support for customers.
• Participation in both training and audits for technical and interoffice skills.
• Troubleshooting in multi-operating systems Windows, MAC, Linux, UNIX, multiple VPN portals.
• Assignment of printers and various devices to networks using DHCP and TCP/IP.
• Password resets, monitoring of accounts and enabling or restricting of access & controls through Active directory.
• Repair and troubleshooting of Fax machines, phones, and multifunctional printers.
• Support continuous monitoring of systems and addressing system security deficiencies.
• Identify & assist with implementation when approved of resources, both tangible and informational with regards to I.T. and security.
• Administer access to VPN portals and applications on multiple remote DNS servers via FOB / RSA tokens as well as triple authentication measures as required.
• Provide telecommunication support for mobile apps and PKI.
• Provide after hour and on-call emergency support for all system access for managers in need outside of help desk hours.

Confidential, Buena Park

Software Support Technician

Responsibilities:

• Provide end user support onsite or remotely including PC hardware, software, tablet, and Smartphone.
• Assist network administrator in maintaining the networking hardware and software.
• Install, configure, upgrade for new or existing desktop and laptop software and hardware for orders ranging from $20k-$80k.
• Maintain company user authority through active directory and intranet. Manage and monitor backup jobs on various systems (Windows server, Solaris).
• Maintain the cell phone and telecom billing as well as assist with ordering of accessories.
• Assist with maintenance of onsite desktops, printers’ copiers and fax machines.
• Assist with maintenance of Windows servers 2003 and 2008 .
• Recommend and assist with ordering of additional desktop hardware, software and peripherals.

IT Consultant

Confidential, Long Beach, CA

Responsibilities:

• Computer hardware and software installation, system deployment, desktop troubleshooting.
• Android and Apple software app tester, data recovery and data migration between systems for upgrades and storage replacements.
• B2B sells. Specialization in the purchase and resale of wholesale computer electronics in bulk to local stores and major businesses.
• Contract negotiations and procurement. Logistics & supply.

Confidential, Hollywood, CA

Help Desk Technician

Responsibilities:

• Video conferencing including audio visual troubleshooting for medical staff meetings
• Defining system problems and developing technical and operational solutions within the system parameters.
• Revising the process for scheduling in EPIC application including administrative tasks.
• Hardware maintenance: printers, copier, computer connection to peripheral equipment.
• Encryption & cryptology of medical records, data transfer, and handling while adhering to HIPPA guidelines.

Confidential

Help Desk Technician

Responsibilities:

• Desktop support and troubleshooting PC/MAC
• Virus protection: Norton, McAffee, Symantec, Kaspersky
• LAN for 4-20 desktops onsite. Responsible for updating and maintaining system software operation and protection.