To find an IT position that will challenge my knowledge and help me further my career in Information Technology
Confidential,October 08 – Present
Setup a Windows Sharepoint Services environment for NCDR, LLC. Provided direct support to the executive staff on their development needs for the company’s Sharepoint site. Successfully migrated the Sharepoint databases, and administration site from a stand-alone system to a clustered SQL setup and four web front end servers. Managed the load balancing of these web servers behind a Barracuda load balancer. Also managed Citrix systems which included 40 servers. Tasks included building new MS Server 2003 and 2008 boxes to include in the Citrix Farm. Responsibilities included making sure backup jobs were setup correctly on all the severity 1 systems, SQL Databases, Exchange Information Stores, Sharepoint, and Citrix Servers. Responsible for utilizing outsourced tech support team to run updates and patches. Used What’s Up and Dell Open Manage to monitor system and network health. First responder for most system outages and onsite collocation management. Level 3 escalation point for in house helpdesk, as well as worked as a Scrum Project Manager for the development team.
Confidential,January 08 – October 08
Supported a 150 international user office environment with software and hardware related issues. Started with 20 employees and helped develop and grow the IT department, assisting in various upgrades and software projects. Including upgrading to Exchange 2007, SQL 2005, Microsoft SharePoint 2007, and Microsoft Accounting 2008. Also responsible for maintaining an Astaro Firewall, HP Procurve switches, and Linksys wireless environment. Administered Active Directory, and SQL user accounts. Responsible for new user equipment setup and deployment. Setup and administered a Ghostcast server with DHCP support. Was responsible for all the company’s Polycom (video conference) units as well. Trained to become the company’s Citrix Administrator, and was in development of Citrix Environment. Traveled between Atlanta and Berlin offices, in order to provide better end user support. While in Berlin also completed a German Language course with New Horizons. Responsible for maintaining and adding new users to an Alcatel Phone system. Maintained and administered a Blackberry Enterprise server as well.
Confidential,July 07 – December 07
Tech Desk Specialist
Supported a 200 user office environment with software and hardware related issues. Tracked trouble tickets using TrackIt. Responsible for repairing IBM laptops, as well as HP desktops and office printers (including HP and Toshiba copiers). Responsible for handling purchase orders, and keeping track of current inventory levels on peripherals, laptops, and toner for copiers and printers. Handled Active Directory accounts for locked out accounts, and password changes. Experience setting up Verizon Air Cards and national broadband access. Worked setting up a software rollout for the legal department, which included testing and acquiring Workshare Protect.
Confidential,January 07 – July 07
Responsible for setting up new users, and managing user permissions in Novell, Domino, and Active Directory. Was tasked with reinstalling and upgrading operating systems on 70 field sales employees’ laptops. Managed, and implemented this process with Novell Zen Works, and ENGL imaging process. Responsible for finding a solution to the wireless networking problems in the office. Inventoried and handled the swapping out of old server equipment. Managed daily backup procedure, which included recording tapes in the Iron Mountain offsite storage website, recording backup IDs, and making sure the tapes were sent offsite. Experience managing a Blackberry Enterprise Server environment (including Service Pack upgrades, SP Patches, creating new users, installing managed software, handling RIM support calls, and basic troubleshooting on the Devices). Blackberry service was also implemented in a Lotus Notes/Domino environment.
Confidential, May 04 – January 07
Technical Support – Outsourced to different companies
Worked supporting internal equipment including laptops and desktops. Installed upgrade software, and operating system software on new and existing systems. Contracted out to the following clients:
Confidential,- Provided support for store locations. Utilized Dameware to remote into end user’s PCs to resolve issues such as printer problems, problems with Microsoft Office products, and connection problems.
Confidential,- Develop documentation for administrating Active Directory for the company. Set up new users with VPN access, email addresses, and setup security groups. Also provided end users with desktop support of Microsoft Office software, and other proprietary software. Utilized VNC to remote connect to end users computers to troubleshoot and resolve issues.
Confidential, - Provided support for MS products including Windows XP and Windows 2000. Installed and troubleshot MS office products, and provided advanced support and configuration support for MS Outlook. Administered MS Exchange mail accounts. Provided setup and troubleshooting support for Cisco Systems VPN client for remote users. Provided support for proprietary software named BridgeIT. Supported and setup HP and Xerox Multifunction printers, including networking setup. Handled account setups and deletion thru Active Directory. Provided remote assistance thru the use of PC Anywhere.
Confidential,- Account Team Lead Provided software support for Windows XP and 2000 based desktops and laptops. Handled support for MS Office products, including advanced support of MS Word, MS Excel, MS Outlook, and MS PowerPoint. Provided support for legal software such as iManage, DeltaView, E-Transcript Viewer, as well as other proprietary applications. Supported remote users thru their Citrix Program Neighborhood connections and with iPass.
Education:Coursework in Computer Information Systems
Coursework in Java programming and CIS