Windows System Administrator/Senior Support Analyst Resume Pittsburgh, PA - Hire IT People

SUMMARY:

A experienced Systems Administrator with over 15 years of experience in Windows Client/Server, Active Directory, SCCM, Macintosh, Network support, VoIP telephony, Blackberry, iPhone and VPN technologies
IT management experience with large multinational projects
Possesses excellent analytical and problem solving expertise proven by successful installation, configuration, optimization, and troubleshooting of systems technologies
Excellent communications skills with a team oriented focus with experience with C - level personnel and end users
A quick learner with continuous commitment to education and maintaining current technical skills and certifications

TECHNICAL SKILLS:

Microsoft OS support: Windows 7, Windows 8, Windows 10

Database administration: support and services for Oracle and SQL applications

Active Directory: Add/Move/Maintain User Accounts and Exchange mailboxes, Group Policy changesRedHat 9 desktop support

Scripting: using Windows PowerShell for managing tape rotations and policies

Building Security systems: maintained databases, created new users, created access controls for users

VoIP phone systems: add/moves and changes, troubleshooting telephone system problems

Helpdesk ticketing systems: Remedy, GE Corporate IT ServiceNow

Imaging systems: using SCCM, Ghost, Altiris, Drive Image and Partition Magic

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Windows System Administrator/Senior Support Analyst

Responsibilities:

Confidential, Canonsburg, PA

Support Analyst

Responsibilities:

First, Second and Third Tier Help Desk Support for ANSYS personnel worldwide
Add/Remove/Maintain User accounts and Exchange Mailboxes in Active Directory
Backup administrator for 50 servers (UNIX and Windows) and IBM Alphastor Tape Library using Legato Networker and VERITAS
Wrote the Sarbanes-Oxley procedures for tapes backups and offsite storage
Interviewed and trained new personnel on help desk procedures, perform tape backups and offsite tape st