SUMMARY:

• Designing, Implementing and Administering Technology Strategies to Fuel Breakthrough Results
• Accomplished, results - driven professional with over 10 years of progressive experience in Information Technology and Project Management. Pragmatic leader with extensive proficiency leading sizeable projects of a wide variety of scopes.
• Cultivates and maintains key relationships with management, strategic partners, clients, vendors and colleagues.
• Deep knowledge of computer systems, network engineering, security installation, configuration and the maintenance of complex local area networks.
• Ability to engineer cutting edge solutions that drive company growth and promote technological innovation.
• Excellent leadership skills demonstrated by motivating and inspiring teams to meet aggressive deadlines.
• Solid history of successfully achieving desired system availability and performance targets.

TECHNICAL SKILLS:

• Needs Assessment
• Systems and Network Security
• VMWare Virtualization
• PowerShell
• Group Policy Management
• Deployment using SCCM/MDT
• Troubleshooting
• Project Management
• Active Directory Administration
• Image Deployment
• Software Update deployment utilizing SCCM/WSUS
• Team Training
• Customer Service
• Process Improvements
• Hardware/Software
• Application Deployment

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Systems Engineer

Responsibilities:

• Desktop Maintenance Engineering and administration - Windows 10 Deployment using SCCM 1610 integrated with MDT 2013 Update 2
• Windows operating system deployment (OSD) using SCCM 2012R2/1610
• Windows Updates deployment/patching using SCCM/WSUS
• Application deployment using SCCM 2012R2/1610
• Windows Active Directory Administration - User Accounts, Group Accounts, Service Accounts, Security Roles, DNS, DHCP, Group Policy Management
• Active Directory forensics and cleanup
• Managing VMWare environment using v Sphere Client and vSphere WebClient.
• Monitoring Alerts and troubleshooting processes to identify issues and failures.
• Tracking processes, and resolving incidents and requests using REMEDY Service Desk.

Senior Systems Engineer

Responsibilities:

• Utilized SCCM for patch management and Software Updates, Operating System and Application deployments
• Managed administration of Active Directory - User Accounts, Group Accounts, Service Accounts, Security Roles, DNS, DHCP, Group Policy Management
• Administered Exchange Mailboxes and Distribution Groups
• Monitored Alerts and troubleshooting processes to identify issues and failures.
• Tracked processes, and resolved incidents and requests using REMEDY Service Desk.
• Managed VMWare environment using vSphere Client and vSphere WebClient.
• Supported server hardware and technologies (RACK/BLADE/UCS)

Windows Deployment Engineer

Responsibilities:

• Oversaw and directed all facets of Windows implementation; managed administration of Windows Active Directory.
• Utilized SCCM (integrated with MDT), ZTI (Zero Touch Installation), UDI and LTI (Lite Touch Installation) strategies to ensure the successful achievement of project goals.
• Spearheaded the execution of application and software updates through SCCM (SCCM integrated with WSUS).
• Monitored and troubleshooted processes to identify issues and failures.
• Ensured accuracy, consistency, problem identification and resolution, while delivering on time project completion.
• Issued tickets, tracked processes, and resolved incidents and requests using REMEDY Service Desk.

Systems Administrator

Responsibilities:

• Responsible for the efficient administration of the company’s MS Active Directory and network/systems security.
• Resourcefully installed, configured and administered Windows Servers and VMware ESXi 5.1/5.5 and VMware Virtual Center Server 5.1/5.5, P2V in production environment.
• Administered and managed Virtual Desktop Infrastructure (VDI)
• Proficiently managed group policies and network/systems security
• Furnished IT administrative desktop and remote support for employee and client workstations.
• Monitored and maintained Hyper-V and VMWare virtual machine platforms utilizing SCOM, SCCM and SCVMM.
• Managed CISCO Video/Tele Conferencing Systems to ensure uninterrupted use.
• Processed and handled requests, incidents and services using CA Unicenter Service Desk.
• Contributed to the deployment of new infrastructure nodes, and VMs.
• Applied SCCM to effectively manage Windows Deployment, OS and software updates.
• Delivered Software and Application support for Exploration and Power Delivery Divisions of Black Hill Energy.
• Provided technical leadership in design and implementation of new innovative systems using advanced technology,
• Ensured the successful implementation of Windows 7 Enterprise.

IT Consultant

Responsibilities:

• Applied expertise to build and direct the installation of Windows 2003 and 2008 Servers.
• Authored and implemented operational policies, standards, guidelines and best practices.
• Provided technical leadership in migration and deployment of Windows XP/7.
• Managed and maintained all file and print servers.
• Facilitated the design and configuration of Dynamic Host Configuration Protocol (DHCP) servers.
• Collaborated with technical team to manage data retention with Backup Execution. Performed complete, incremental and differential backups.
• Administered MS Active Directory, group policies and the company’s network and system security.
• Functioned in an IT administrative desktop support role. Responded professionally to desktop and user support calls.
• Handled Symantec Ghost/ Ghost Solution Suite for image capture, creation, and distribution.
• Provided remote troubleshooting utilizing pcAnywhere, RDP, and TeamViewer programs.
• Led the installation of IPSec and SSL-based VPN. Established secure wireless access points using Linksys Wireless Routers.

Systems Engineer / Director, IT Services

Responsibilities:

• Implemented Windows Deployment Services to streamline the organization server build process.
• Created technical documentation and guidelines to assist with software installation, systems administration and remote deployment.
• Built Windows Server 2000/2003/2008 Domain Controllers, DHCP and DNS, and Active Directory Servers.
• Led the upgrade and administration of patches and updates from application server and Windows Update Server.
• Ensured appropriate security controls to safeguard the systems, as well as files and vital electronic infrastructure.
• Responded swiftly to computer security breaches and viruses.
• Installed, configured and managed MIKROTIK firewall, gateway and proxy servers (Linux based)
• Administered Windows 2000/2003/2008 Servers using Microsoft SMS.
• Responsible for guiding of all facets of systems administration, server configuration, monitoring, storage backup/recovery, and data migration.
• Executed the implementation of IPSec and SSL-based VPN. Established secured wireless access points utilizing Linksys and Motorola Wireless Routers.
• Served as Systems Network Administrator from 1999 - 2001.