Salesforce Administrator Resume MD - Hire IT People

SUMMARY:

Certified Salesforce Administrator with 7 Years of overall IT experience in the areas of Salesforce organization setup, User setup, Reports and Dashboards, Data Management, Security and Access, Standard and Custom Objects, Sales & Marketing Applications, Service and Support Applications, Activity Management, Oracle database administration, installation, configuration, migration, upgrades, schema management, patches, backup and recovery, performance tuning and Database Security.

TECHNICAL SKILLS:

CRM Tools Salesforce.com Salesforce Technologies Profiles, Workflows & Approvals, Flows, Reports, Business Process, Communication Templates, Record Types, Visualforce, Dashboard, Translation Workbench, Schema Builder, Validation Rules, Sales Cloud, Service Cloud, Marketing cloud, App Builder, Communities, Security Controls, Sandbox Development, Data Management, Chatter, Change Sets. Salesforce API Tools Salesforce IQ, Data Loader, App Exchange, Dashboard Adoption, Force.com. Database security, Database installation, administration. Oracle Database Security, Performance Tuning etc.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, MD

Responsibilities:

Day to day Salesforce administration and support, including but not limited to, user setup, profiles and roles, custom object and field creation, page layouts, record types, workflows and validations .
Working with management, strategic planning & analysis staff and end - users to create and manage complex workflow rules, data validation, and triggers.
Create reports, dashboards, and processes to continuously monitor data quality and integrity
Manage the Salesforce sandboxes by performing refreshes, managing users, and creating and deleting sandboxes as needed.
Create and maintain user security (roles, profiles, and permission sets).
Create and maintain custom objects and fields, handle bulk data migration using Data Loader and maintain page layouts.
Determine the impact to Jelani Consulting for each Salesforce upgrade from release notes and preliminary testing, and sharing the changes with the business representatives; test and validate several changes and ensuring that the changes don’t impact current configuration; coordinate with the business representatives on what can be turned on, what can’t be turned off, and what needs to be communicated to the end users; and create Change Control documentation.
Provide users with technical support.
Stays current on new Salesforce features, new releases and functionality and provide recommendations for process improvements.

Oracle Database/CRM Administrator

Confidential, Baltimore, MD

Responsibilities:

Assisted with installing and maintaining many clients first Salesforce Org.
Configured page layouts, workflows, document templates, record types, & data fields.
Perform analysis, troubleshooting, data testing and environmental refreshes as needed.
Assisted in the migration of projects from Sandbox.
Implemented & maintained reports and dashboards.
Involved in Database Migration from 11g to 12c Oracle Database with SuperCluster using Data pump utility.
Installed Oracle Cluster-Ware to provide infrastructure for RAC and also configured 2 node Oracle 11g RAC.
Work with Users to resolve any Database or query performance issues using Database advisors and AWR.
Review, create and also monitor triggers and stored procedures used for user applications and back end reporting.

Jr. Oracle Database Administrator

Confidential

Responsibilities:

Performed Physical and Logical design of the Database which included Database creation, table-spaces creation, table and index partitioning and also mapping of different objects with disks.
Tested programs on Databases, corrected errors and made necessary modifications.
Provided root cause analysis to identify remediation of Database issues/trends such as contention and abnormal application locks.
Involved in planning, installation, configuration and management of Oracle 10g.
Monitored Database objects like rollback, segments and tablespaces.
Worked on recovering tables and Databases using Flash Recovery.
Developed hot, cold and logical backup script to automate the backup procedures.
Involved in the creation and maintenance of development and test Databases.

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Salesforce Administrator Resume

MD

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