IT Support Resume Arlington, VA - Hire IT People

SUMMARY:

Extensive experience on ICT and their application in both enterprise and non - profit settings; IT operations and technology evaluation.
Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.
WDS and MDT2013 for Image Deployment, Surface imaging with Surface Deployment Accelerator, AWS
Languages: C++/C, COBOL, Expect, WSH and Shell, Database: Informix and MS-SQL installation and Application Development using Informix (4GL, SQL), PowerShell programming,
Sharepoint 2010/2013 installation and configuration and user support
Server Backup and Recovery using E-vault, Symantec, SCE, DPM2012, Mozy
Windows 7/10, 2012 R2, Microsoft Intune, Office 365/2016, Helpdesk Ticketing System, Active Directory, Yammer, Azure Active Directory, Skype for Business
Microsoft Hyper-V
CISCO Call Manager and Unity, CISCO routers and switches, VPN
UNIX, HP-UX UNIX Operating System, Linux,
Monitoring tools Cacti
Identity Management and SSO using Okta
Travel and Expense Management Concur
Secure Anywhere Antivirus using Webroot
Cabling infrastructure, Several monitoring tools for network, hardware and software.
Extensive experience resolving issues and dealing with people and good communication skills

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

IT Support

Responsibilities:

Support LANs, WANs, network segments, Internet, and intranet systems
Support local and international staff on general computing issues (Help Desk) and troubleshoot problems reported by users.
Maintain inventory and security of equipment and document system maintenance on routine basis using Microsoft Intune
Maintain integrity of the network, imaging and deployment of operating systems.
Maintain email accounts on hosted Office 365/2016
Assign configuration of authentication and authorization of active directory services.
Administer servers, computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches, imaging
Recommend technical solutions that streamline operations.
Maintain network and system security.
Analyze and isolate issues.
Maintain the IT Infrastructure and monitor using different set of tools, budgeting.
Support our global offices remotely, HD audio Conferencing.
Liaison with vendors on technical matters.
Evaluate and modify system's performance.

Confidential, Washington, DC

IT Specialist

Responsibilities:

Supported the financial core processing systems (back and front office).
Documented, maintained, upgraded or replaced hardware and software systems.
Identify user needs.
Supported staff on general computing issues, troubleshooting and repairing.
Maintained inventory and security of equipment and documented system maintenance on routine basis.
Performed routine backup procedures and maintained email accounts on hosted MS Exchange 2007.
Made recommendation leading to solution for streamlining operations.
Maintained the Network Infrastructure and monitored log files.
Performed research and evaluate resources ensuring satisfactory outcomes.
Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
Server(s) monitoring and analysis, anti spam & antivirus mechanism.
Monitor networks to ensure security and availability to specific users.
Assign routing protocols and routing table configuration.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

Confidential

Project Management and Networking Specialist

Responsibilities:

Developed a payroll paying system for British Council at Nairobi.
Migrated data files and application programs, repaired computer hardware and peripheral devices.
Responsible for budget estimates, training program and system maintenance.
Designed and evaluated the technical specifications for the LAN, Hardware and Software.
Installed and administered Windows Clients (98/XP), UNIX and Windows NT Servers.
Diagnosed and assisted PC users in software and hardware related problems.
Maintained user application systems running on Mainframe Computer.
Implemented an Informix application package on UNIX.
Design and deploy networks.
Migrated developed systems to different operating systems environments.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Make recommendations for future upgrades.
Maintain system efficiency and ensure design of system allows all components to work properly together.