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It System Administrator Resume

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Charlotte, NC

SUMMARY:

  • Over 10 years Network troubleshooting & monitoring experience.
  • Confidential network communications representative experience. Network monitoring of Cable TV modems & VOIP phone systems. Cisco router installation assistance.
  • IP Management software used to configure modems for remote customers.Network + Plus / A+ Certified
  • Strong team skills within a corporate environment. Able to problem solve at the technical level.
  • Experienced Confidential (Customer Service Rep) within a corporate ticketing environment.

TECHNICAL SKILLS:

Programming Languages: COBOL, C++, SQL, Java, Unix, Linux, Visual Basic

DOCSIS: used for Monitoring networking systems. IP Management used for remote broadband router configuration.

Operating Systems: Windows 10/ Windows 8/Windows 7/Vista MS Office Microsoft Excel, Word, Powerpoint.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

IT System Administrator

Responsibilities:

  • Certified for people with behavioral issues & disabilities. Requires training & patience with people who have escalated emotional behaviors.
  • Job responsibilities include training the disabled to function within a real world environment.
  • Troubleshoot network issues such as outages and lack of connectivity. Relocate computers and networking equipment to reassemble and reconnect. Includes hardware replacement and software troubleshooting.
  • Provide customer support for internal and external employees.

Confidential, Charlotte, NC

Network Communications Support Rep

Responsibilities:

  • Provided customer network troubleshooting for High Speed Data Networks, DVR, Cable TV modems, android devices & VOIP Phones with efficiency and accuracy.
  • Scheduled appointments for Business Class installations and repair using Salesforce. Provided the sale of additional bundled products.
  • ICOMS used for billing and documentation of customer outages.
  • Handled payments/Billing

Confidential, Kingstown, NC

IT Consultant

Responsibilities:

  • Designed scalable Network infrastructure for all employee computers using Cisco routers and access points.
  • Provided customer service to employees to resolve network connectivity and computer repair issues.

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