It System Administrator Resume
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Charlotte, NC
SUMMARY:
- Over 10 years Network troubleshooting & monitoring experience.
- Confidential network communications representative experience. Network monitoring of Cable TV modems & VOIP phone systems. Cisco router installation assistance.
- IP Management software used to configure modems for remote customers.Network + Plus / A+ Certified
- Strong team skills within a corporate environment. Able to problem solve at the technical level.
- Experienced Confidential (Customer Service Rep) within a corporate ticketing environment.
TECHNICAL SKILLS:
Programming Languages: COBOL, C++, SQL, Java, Unix, Linux, Visual Basic
DOCSIS: used for Monitoring networking systems. IP Management used for remote broadband router configuration.
Operating Systems: Windows 10/ Windows 8/Windows 7/Vista MS Office Microsoft Excel, Word, Powerpoint.
PROFESSIONAL EXPERIENCE:
Confidential, Charlotte, NC
IT System Administrator
Responsibilities:
- Certified for people with behavioral issues & disabilities. Requires training & patience with people who have escalated emotional behaviors.
- Job responsibilities include training the disabled to function within a real world environment.
- Troubleshoot network issues such as outages and lack of connectivity. Relocate computers and networking equipment to reassemble and reconnect. Includes hardware replacement and software troubleshooting.
- Provide customer support for internal and external employees.
Confidential, Charlotte, NC
Network Communications Support Rep
Responsibilities:
- Provided customer network troubleshooting for High Speed Data Networks, DVR, Cable TV modems, android devices & VOIP Phones with efficiency and accuracy.
- Scheduled appointments for Business Class installations and repair using Salesforce. Provided the sale of additional bundled products.
- ICOMS used for billing and documentation of customer outages.
- Handled payments/Billing
Confidential, Kingstown, NC
IT Consultant
Responsibilities:
- Designed scalable Network infrastructure for all employee computers using Cisco routers and access points.
- Provided customer service to employees to resolve network connectivity and computer repair issues.