Infrastructure Engineer Resume

SUMMARY:

7+ years of experience in IT Services (Server Administration, Application Support, Networking)
5+ year of experience in Telecommunications area
Language skills: Spanish, English and French ( written and spoken )
Windows and Unix OS Certified
Cisco Certified
ITIL V3 Certified
Java 7 SE programming shell scripting
SQL(mysql,sybase,db2,Oracle)
Application Servers Management (WebLogic)

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Engineer

Responsibilities:

Support and Maintain Confidential & Confidential Environment Infrastructure
Main task is maintain ideal conditions in clustered env:
File consistency ( Multiple deployment across all clusters) Networking control, job scheduling application administration ( upgrade, Downgrade and debugging)
WebLogic Administration ( Backend, Frontend)
Shell Scripting ( Creation, Debugging )
Oracle SQL Administration (intermediate)
WebLogic, Oracle, UNIX, Windows Server 2008

Tools: Linux Red Hat, Xterm, Sql Developer, beyond2compare, WebLogic Console, Remote Desktop, Citrix.

Confidential

Application Support Engineer

Responsibilities:

Provided application Support to one of the biggest financial institutions ( Confidential )
Unix OS Support ( Cron Jobs, File Permission, Space issues, Infrastructure tasks in general)
Application Support (Shell scripting creation, troubleshooting and debugging)
DB basic Administration DB2, SQLS (normalization, info extraction, store procedures creation, etc)
Incident and Maintenance management
Bash, SQL Server, DB2, UNIX, Java

Tools: Proprietary customer applications, Ticketing System, Best Practices ITIL

Confidential

Application Support Analyst

Responsibilities:

Infrastructure and Application Support for services running across Multiple Clusters in Latin America (Value Added Services) SMS, MMS services
Main task was troubleshooting, detecting and correcting bugs within server’s OS (CentOS Linux).
Advanced XML configuration, java application debugging, and infrastructure tasks (liberate space, mounting, file access, usage, shell scripting etc.)
Incident and Maintenance management
Advance troubleshooting, Maintenance and Bug fixing for App services

Tools: JMS (SwiftMQ),Navicat, IIS, Windows Server 2008,CentOS 5.8, Java EE, MySQL, SQLS, Windows, SOAPUI, Device Anywhere, Linux CentOS, Xwindow systems among others

Confidential

Service Operations Engineer

Responsibilities:

Monitoring of Value Added Services (Telcel and Movistar)
Main task was to use systems like Nagios and I2000 for monitoring SMS, MMS mobile telephone systems in Latin America.
Unix Application Support
Incident management and entry - level networking configuration such as firewall, access lists, routing and switching.
Monitoring services and incident management using ITIL and tools related.

Tools: MySQL, Linux, Windows 7, NTOP, Nagios, I200, IOS cisco, OTRS, Vtiger, JavaScript.

Confidential

Technical Support Associate

Responsibilities:

Provide technical support to employees of the pharmaceutical MSD to France, United Kingdom, Canada, United States and Latin America.
Main task was to support Windows XP desktop applications, CRM and basic SAP in 3 languages: Spanish, English and French.
Unique Windows environment, expense management, CRM and desktop applications.

Tools: SAP, Oracle, AS/400, Active Directory, SharePoint, Windows XP, Windows Mobile.

Confidential

Contact Center Agent

Responsibilities:

English Support for high-speed internet (Verizon) end user support for: Windows XP, Vista and Windows 7 connection of routers, modems / routers (adsl2, DHCP, PPPoE)remotely, troubleshooting physical connectivity (hardware - related issues).
Customer service abilities and troubleshooting internet related issues

Tools: Windows XP, Remedy, throughput checker.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship