SUMMARY:

A highly motivated and solution - driven IT professional, offering extensive years of demonstrated expertise in the IT field for various companies (Fleet Management, Cellular, Software, Cable, Newspaper) with strong analytical, problem-solving, implementation, and communications skills.

TECHNICAL SKILLS:

• IBM i (iSeries AS/400) systems Power4 840 - 9406, Power5 550 and 570, Currently have Power6 MMA - 9117 in Atlanta and Chicago(Remote Site). OS/400 release V6R1 upgrading to V7R2.
• Data Domain Virtual Tape Library (DDM VTL); IBM System Storage TS3310 Tape Library; IBM Hardware Management Console (HMC); Windows Server 2008 2012; VMware - Virtual Center & Host; VMware-SRM; V7000; OPS NAV, CL, Query, SQL, DBU, PDM, Lotus Notes, Office 365, Remedy(Ticket System), Quickr.

PROFESSIONAL EXPERIENCE:

Confidential,Alpharetta,GA

System Administrator

• Provide 2nd level technical support to IBM i (iSeries, AS400) Support Specialist team. Implemented, documented, and perform all daily operational day to day processes for each iSeries/AS400 systems. Perform daily, weekly, and monthly Backups and Refreshes for Development and QA environment using IBM Storage TS3310 tape library. Manage offsite tape storage with Iron Mountain.
• Collaborated with IBM Business Partner Dynamix to implement, installed, and configured TKLM Backup Encryption for all tape backup systems.
• Scheduled, planned and implemented multiple OS/400 operating system upgrades (V4R5 thru V7R2). Perform administrative tasks on IBM i (iSeries, AS400) upgrade HMC, load and apply all PTF’s and cumulative packages.
• Installed, configured, and managed Help Systems Products(SAVE, ALERT, CONSOLE, SCHEDULE, and NETWORK) on IBM i (iSeries, AS400) systems.
• Installed and Upgrade all 3rd party application software IBM OnDemand Content Management, Softlanding SOFTMENU/TURNOVER change management, WebSphere application,
• Performed monthly updates on 3rd party applications VERTEX, ZIP CITY, and Canada Postal Codes.
• IT Operational Lead liaison on the migration of JDE financial application from the iSeries/AS400 to Oracle Servers and WinTel Servers database. Created test database for PROD, DEV, and QA environment, setup menu systems for several departments, and performed test backup saves and refreshes for DEV and QA test environments.
• Performed Disaster Recovery Failover test utilizing MIMIX/iTera/QEDD High Availability software.
• Managed and Resolve all assigned open tickets, communicating the status with the appropriate customers in a consistent manner, and properly documenting all problem-related communications in the Remedy Problem Management system.
• Managed System Security utilizing authorization list on objects and maintaining system values.
• Participated in monthly on-call rotation for iSeries team.

Confidential,Alpharetta,GA

Midrange IT Specialist

• Managed Georgia-Pacific account provided day-to-day operations support to end-users for the Georgia-Pacific account.
• Performed problem determination on jobs, systems errors, and communication errors.
• Submitted/Process schedule system jobs that ran in batch or interactive modified control language program when for needed.
• Collaborated with Georgia-Pacific IT team on systems software and hardware upgrades, application upgrades, network and communication upgrades.
• Performed all daily, weekly, and monthly system backups.

Confidential,Alpharetta, GA

Midrange Support Specialist

• Monitor and verify/record status of all midrange platforms (AS/400, Tandem, Unix, HP & SUN systems).
• Provided operational support identify systems and communications problems.
• Managed the MS Access Database to open and close tickets logs.
• Performed all system maintenance, IPL AS/400, perform system saves & backups, update daily turnover documentation and oversee shift change over control.

Confidential,Atlanta,GA

Tables Coordinator

• Collaborated on the BellSouth Cellular conversion and implementation team installed CARE version 4.1 from the mainframe to an AS400 environment.
• Validated, tested and updated tables for BellSouth Cellular markets for specifications on AS/400 multi-platform, utilizing software languages QRY, SQL, DBU and DFU.
• Created and populated new tables using DBU, SQL and DFU.
• Performed Quality Control testing on the CARE 4.1 application. Produced QRY reports for tax validation purposes for all government.
• Resolve table issues open and updated Problem Tracking Log database.

Confidential,Atlanta, GA

Senior Client Support Representative

• Provided level-1 application and technical support to cable/telephony clients (Time Warner and Cox Communication) by using CableMaster Billing & ICOMS software package tools ( The majority of this work was accomplished via telephone 24hours per day in an AS400 environment).
• Assisted customers with problems ranging from a simple application question to major Billing database errors.
• Updated CableMaster software fixes for clients billing systems.
• Performed online troubleshooting of client problems and documenting all reported issues in ticket database.
• Served as liaison between other departments, clients and level-2 application developers to resolve complex issues via CableMaster software tool.

Confidential, Atlanta, GA

Shift Lead Operator

• Ensure timely and accurate nightly processing of data, Maintained operation schedules, Developed work assignment for operators, Resolve problems and monitored output for accuracy and completeness.
• Assured the resolution of technical, scheduling and operational problems via system software, systems analysis, users and vendor personnel.
• Setup and performed nightly billing-cycle and month-end processing for each Cox market. Maintain procedure checklists and run sheet for all nightly and billing production tasks.
• Performed basic maintenance to AS400 & RS6000 systems (i.e., system saves, restores, IPL’s, database purges, and file reorganizations).
• Managed offsite storage for disaster recovery and tape management system.

Confidential,Gainesville, GA

Regional Senior Computer Operator

• Provided operation support to “ Confidential ” clients within the Southeastern and Central regions.
• Monitored operating console… Insured system availability and performance activity.
• Performed batch and scheduled job submissions, Responded to system and communication messages on AS/400, Printed and distributed classified reports, Maintained tape management system upkeep and performance.
• Worked with IBM, AT&T and other vendors to resolve hardware, communication and system problems.
• Traveled to offsite locations to provide training & installed new hardware & software products.
• Planed and implemented market migrations from IBM S/38 to AS/400.

Confidential,Silver Spring, MD

• Performed day-to-day tasks for operations and regional end-users.
• Monitored and supported users at remote sites on AS400, Mainframe, and DEC systems.
• Performed scheduled job submissions and monitored for successful completion. Mounted tapes, run application jobs.
• Performed nightly system backups and printout Finance Reports for end-users.
• Worked with vendors (IBM, AT&T) to resolve communication hardware and software malfunctions.

Confidential,Washington D.C.

Computer Specialist/Tape Librarian

• Maintained automated tape control software package (Tape Management System).
• Pull tapes and store tapes for daily computer job run.
• Coordinated computer runs and performed quality assurance functions.
• Resolved computer run issues and logged the resolution in ticket log database.