Junior Security System Analyst Resume Charlotte, NC - Hire IT People

OBJECTIVE:

To obtain a position with your organization that will allow me to utilize my current skills and knowledge to achieve further growth and success with your company.

TECHNICAL SKILLS:

Proficient in: 10 - key, Windows 10, Microsoft Office Suite, QuickBooks Pro, Spreadsheet, Output, Internet applications, Lotus notes, email applications, and data entry.

SPECIAL SKILLS: Recruitment and selection, Benefits Administration, Employee Relations, Meeting Minutes, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Problem Solving, Supply Management, Inventory Control, Strong Verbal and Written Communication.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Junior Security System Analyst

Responsibilities:

Responsible for identifying potential fraud and assessing risk.
Takes action to reduce exposure for the company and its customers.
Investigates phone and internet abuse issues and enforces the terms of
Confidential 's customer Subscription Agreement.
Provides systems support to customers and business clients by troubleshooting and updating software.
Works to improve the security and integrity of the network by assisting with the detection and mitigation of theft and misuse of services.
Researches fraudulent accounts using ICOMS and CSG billing systems.
Verifies and makes adjustments to accounts using ICOMS billing systems.
Access to all sectors of ICOMS including Hawaii.
Disconnect and reconnect services using ICOMS billing systems.
Retrieves account information from fraudulent accounts using ICOMS to process and review identity theft cases.

Confidential, Charlotte, NC

Systems Fraud Analyst

Responsibilities:

Assisted bank card holders with processing fraud and non-fraud claims.
Handled transaction disputes between merchants and card holders.
Investigated suspicious activity on Confidential bank accounts.
Assisted with systems support for online users by resetting and reconfiguring network software.
Educated card holders on how to prevent fraud and to report suspicious activity.
Issued temporary and final credit to accounts with transaction(s) in dispute.
Offered exceptional customer service while offering additional assistance.
Confirmed and reviewed billing information using CSG billing systems.
Implemented new strategies to make online use for customers more user friendly by helping to create new self-help tips on the online banking main menu.

Confidential, Charlotte, NC

Customer Service Representative

Responsibilities:

Maintained and updated membership status and documents.
Received inbound calls from anthem blue cross members, medical providers, and brokers.
Helped with Medicare Insurance and membership inquiries.
Informed Providers of medical claim status and appeals.
Adhered to all Medicare and HIPAA guidelines.

Confidential, Charlotte, NC

Sales Associate/ Loan Processor

Responsibilities:

Answered incoming calls and greeted customers as they entered the store.
Provided detailed information regarding services and explained procedures.
Monitored inventory and supplies.
Assisted customers with processing loans and sales transactions.
Entered data into spreadsheet and excel applications to keep track of sales and loans.

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Junior Security System Analyst Resume

Charlotte, NC

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