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Technical Lead Resume

Summary of Skills and Experience:

  • Overall 13+ Years of experience in IT industry.
  • 4+ Years of experience in Configuring, Implementing,customizing and testing of Opentext Products(like Livelink, eDocs, RM etc)
  • 9+ years of experience in System Maintenance and System Administration.
  • Opentext Certified ECM- Enterprise Server Consultant.
  • Opentext Certified e-Docs DM Professional
  • Perusing Livelink Enterprise Server Administrator Certification - OTLSA
  • Replicating the customer environment to validate the customer tickets
  • Microsoft Certified IT Professional. (Server Administrator)
  • Working as a Technical lead and helping the team in resolving the technical issues of the product
  • Experienced in creation of Test Scenarios for Functional, Regression, End to End Testing.
  • Preparing Cause and Effect analysis for the post release customer issues
  • Good interaction skills with Business analysts and global Clients
  • High Adaptability to new projects and environments.
  • Installation and configuration of Blackberry Servers
  • Maintenance and Troubleshooting of Stand Alone Machines, servers and VMWare Images.
  • Mail Server Installation and configuration and management. ADS management
  • Creation of different IT Policies, SOPs and Standard Documentation.

ITIL Certified

Professional Work Experience:

Company Name: Confidential
Client Name: Confidential
Designation:Technical Lead
Team Size:15
Duration:Mar 2007- till date

Project Details at Ness Technologies:

1. Opentext eDOCS DM and Livelink (ECM domain):

Product Description:

eDOCS and Livelink are the Document Management Systems being used across vied verity of industries. it is used for the Document management in a well organized manner.

Job Profile:

  • Configure, implementationand testing of Live link ECM, eDocs DM with various add-ins like Workflow, Records Management, LDAP configuration, LL Explorer etc.,
  • Building or replicating the customer environment for our day to day testing
  • Testing of Open Text product issues within various customized environments for validation and solution purposes
  • Responsible in providing support for both technical and configuration of Opentext product across the EDC.
  • Analyze and develop system integration and site/user acceptance tests for validated and non-validated systems
  • Day-to-day operational and maintenance support responsibilities for portions of the application portfolio
  • Author and manage technical documents such as System Requirements Specification, System Configuration, System Design Specification, Release Notes, and Traceability Matrix.
  • Hands-on configuration experience in the following Open Text modules: Directory Services, e-Link, Records Mgt, Web reports, LL Explorer, Livelink Forms,
  • Manage user groups, permissions, and security
  • Carrying out Installation, Functional testing, Regression Testing
  • Documenting, tracking, & communicating test results, analysis, and unresolved problems.
  • Reviewing of Documentation for products tested
  • Sending reports and metrics to Management.
  • Conducted Internal Trainings to the team.
  • Installation of VMWare servers

Other Initiatives:

  • Configure implementation and testing Alfresco and SharePoint
  • Configure and implementation of MS Team Foundation Server
  • Installation and Administration of MS Office SharePoint 2007 for integration with Open Text eDOCS DM.

Company Name:Confidential
Designation :System Administrator - Lead
Team Size :8
Duration :Jul 2006- Mar 2007
Job Profile:

  • Maintenance of 14 Windows NT Servers, Windows 2003 Server, Linux Servers.
  • Configuration and maintenance of Checkpoint Firewall-1
  • Maintenance of Mail servers
  • Maintenance of 6 Red Hat and Debian based Linux Servers
  • Configuration and maintenance of DAS - Dell PV 220 S Storage boxs.
  • Backup planning – identifying the important files to be backed up and method of backup
  • Backups using Veritas Backup Exec and Windows backup (Ntbackup) tool (Scheduled and regular Backups)
  • Spares management and documentation.
  • Vendor Management and documentation
  • Provide technical support to all users.
  • Educating the users on crucial applications.
  • Specific Skill Sets:
  • Worked on windows operating system Windows 2000/ Windows 2003
  • Implementation, installation / configuration / migration and trouble shooting of the Operating system Windows 2000 Professional and Windows 2000 and 2003 Server.
  • Active directory services, DNS, DHCP With Windows NT4 and Windows 2003
  • Mass Deployment of customized project software for more then 200 systems
  • Backups using Varitas backup on DLT4 and Hp Ultriam Drives (Scheduled and regular Backups) and storage box.

Company Name: Confidential
Client Name: Confidential
Designation :System administrator - Lead
Team Size :12
Duration :Sep. 2005 - Sep 2006
Job Profile :

  • Maintenance of Windows 2000 and2003 Server.
  • Configuration and maintenance of D-Link DFW-100i Firewall.
  • Maintenance of SUSE Linux Servers
  • Taking regular backups of Database and other important files and folders.
  • Spares management and documentation.
  • Vendor Management and documentation
  • Provide technical support to all users.
  • Educating the users on crucial applications.
  • Application support.
  • Tech. support for INDIA, MALAYSIA, INDONESIA, HONG KONG, CHINA, SINGAPORE.
  • Coordination with Internet Service provider
  • Process and Procedure documentation
  • Assisting System and Operations team in Designing and Implementation of SOP In INDIA
  • Creation of different IT Policies

Company Name: Confidential
Client Name: Confidential
Designation :System administrator
Team Size :4
Duration :Aug 2003 -Aug 2005
Job Profile

  • Maintenance of 800 Desktops
  • Maintenance of windows servers
  • Taking regular backups of production files.
  • Media preparation
  • Spares management and documentation.
  • Vendor documentation
  • Provide technical support to all users.
  • Basic ADS operation (like user creation, deletion and other user actions)

Company Name: Confidential
Client Name: Confidential
Designation :System Engineer
Team Size :2
Duration :May 2000-Aug 2003
Job Profile

  • Maintenance of more than 150 systems and more then 50 printers of different make and models.
  • Worked on EIPC (Election Photo Identity Card) project for Gov. of India.

Education:

Bachelor of Computer Applications (B.C.A) Confidential University
Diploma in Mechanical Engineering (D.M.E.)

Skills & Expertise

Operating Systems :Ms Dos, Win95 & 98, Win 2000 Pro, Win NT 4.0, Win 2000, Win2003Server. Fedora, DSL, Debian.

Mail Servers :MS Exchange, Q-Mail.

Data Bases :Ms Access 2000, Oracle 8i, 10G,

GUI :Visual Basic 6.0. , HTML

Enterprise Products :Windows SMS server, Veritas Backup Exec, Blackberry Enterprise server, Perfectus.

Packages :Ms-Office, Page Maker, Front page Express, Instant Artist, Paint shop pro, Corel Draw.

ECM :Opentext e-Docs DM, Live link ECM, Alfresco, and SharePoint

Core Skills :System Administration, Backup Administration, Mail Server management, Technical Support at various levels

Certifications

  • Opentext Certified ECM- Enterprise Server Consultant.
  • Opentext Certified e-Docs DM Professional.
  • ITIL FoundationV3.
  • VMware Certified Professional on VI3.
  • Microsoft Certified IT Professional. (Server Administrator).
  • Microsoft Certified Technology Specialist.
  • Microsoft Certified System Engineer Windows 2003.
  • Microsoft Certified System Engineer with Messaging (M.S. Exchange 2003).
  • Microsoft Certified System Engineer SMS server.
  • Aptech Certified Computer Professional.

Trainings

  • Livelink ECM Boot Camp. Opentext.
  • ITIL V3 Foundation Adapt Technologies. Bangalore
  • VMware Infrastructure 3 Install & Configure, Venus Technology Park, Bangalore
  • ACCP ( Aptech Certified Computer Professional) Aptech
  • Diploma in Information and Software Management ( D.I.S.M), Aptech
  • Red Hat Module (RH033), Linux Learning Center Bangalore.
  • MCSE 2003 training, Jet king, Bangalore
  • Training on CNC Programming Govt. Polytechnic, Bijapur. (Under World Bank project)

Rewards and Recognitions

  • Received “Over the top” Contributor Award at Ness for Intranet Development
  • Received “Team Excellence” Award at Ness for Imaging QA team
  • Received 2 Excellence SNAP Award at Ness.
  • Received Best Employee of the year Award at CNI.
  • Received Excellence IT Support award at Apex Advanced Geo Spatial.

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