Summary of Skills and Experience:

• Overall 13+ Years of experience in IT industry.
• 4+ Years of experience in Configuring, Implementing,customizing and testing of Opentext Products (like Livelink, eDocs, RM etc)
• 9+ years of experience in System Maintenance and System Administration.
• Opentext Certified ECM- Enterprise Server Consultant.
• Opentext Certified e-Docs DM Professional
• Perusing Livelink Enterprise Server Administrator Certification - OTLSA
• Replicating the customer environment to validate the customer tickets
• Microsoft Certified IT Professional. (Server Administrator)
• Working as a Technical lead and helping the team in resolving the technical issues of the product
• Experienced in creation of Test Scenarios for Functional, Regression, End to End Testing.
• Preparing Cause and Effect analysis for the post release customer issues
• Good interaction skills with Business analysts and global Clients
• High Adaptability to new projects and environments.
• Installation and configuration of Blackberry Servers
• Maintenance and Troubleshooting of Stand Alone Machines, servers and VMWare Images.
• Mail Server Installation and configuration and management. ADS management
• Creation of different IT Policies, SOPs and Standard Documentation.

ITIL Certified

Professional Work Experience: 

Company Name: Confidential
Client Name: Confidential
Designation: Technical Lead
Team Size: 15
Duration: Mar 2007- till date

Project Details at Ness Technologies:

1. Opentext eDOCS DM and Livelink (ECM domain):

Product Description:

eDOCS and Livelink are the Document Management Systems being used across vied verity of industries. it is used for the Document management in a well organized manner.

Job Profile:

• Configure, implementationand testing of Live link ECM, eDocs DM with various add-ins like Workflow, Records Management, LDAP configuration, LL Explorer etc.,
• Building or replicating the customer environment for our day to day testing
• Testing of Open Text product issues within various customized environments for validation and solution purposes
• Responsible in providing support for both technical and configuration of Opentext product across the EDC.
• Analyze and develop system integration and site/user acceptance tests for validated and non-validated systems
• Day-to-day operational and maintenance support responsibilities for portions of the application portfolio
• Author and manage technical documents such as System Requirements Specification, System Configuration, System Design Specification, Release Notes, and Traceability Matrix.
• Hands-on configuration experience in the following Open Text modules: Directory Services, e-Link, Records Mgt, Web reports, LL Explorer, Livelink Forms,
• Manage user groups, permissions, and security
• Carrying out Installation, Functional testing, Regression Testing
• Documenting, tracking, & communicating test results, analysis, and unresolved problems.
• Reviewing of Documentation for products tested
• Sending reports and metrics to Management.
• Conducted Internal Trainings to the team.
• Installation of VMWare servers

Other Initiatives:

• Configure implementation and testing Alfresco and SharePoint
• Configure and implementation of MS Team Foundation Server
• Installation and Administration of MS Office SharePoint 2007 for integration with Open Text eDOCS DM.

Company Name: Confidential
Designation : System Administrator - Lead
Team Size : 8
Duration : Jul 2006- Mar 2007
Job Profile:

• Maintenance of 14 Windows NT Servers, Windows 2003 Server, Linux Servers.
• Configuration and maintenance of Checkpoint Firewall-1
• Maintenance of Mail servers
• Maintenance of 6 Red Hat and Debian based Linux Servers
• Configuration and maintenance of DAS - Dell PV 220 S Storage boxs.
• Backup planning – identifying the important files to be backed up and method of backup
• Backups using Veritas Backup Exec and Windows backup (Ntbackup) tool (Scheduled and regular Backups)
• Spares management and documentation.
• Vendor Management and documentation
• Provide technical support to all users.
• Educating the users on crucial applications.
• Specific Skill Sets:
• Worked on windows operating system Windows 2000/ Windows 2003
• Implementation, installation / configuration / migration and trouble shooting of the Operating system Windows 2000 Professional and Windows 2000 and 2003 Server.
• Active directory services, DNS, DHCP With Windows NT4 and Windows 2003
• Mass Deployment of customized project software for more then 200 systems
• Backups using Varitas backup on DLT4 and Hp Ultriam Drives (Scheduled and regular Backups) and storage box.

Company Name: Confidential
Client Name : Confidential 
Designation : System administrator - Lead 
Team Size : 12 
Duration : Sep. 2005 - Sep 2006 
Job Profile :

• Maintenance of Windows 2000 and2003 Server.
• Configuration and maintenance of D-Link DFW-100i Firewall.
• Maintenance of SUSE Linux Servers
• Taking regular backups of Database and other important files and folders.
• Spares management and documentation.
• Vendor Management and documentation
• Provide technical support to all users.
• Educating the users on crucial applications.
• Application support.
• Tech. support for INDIA, MALAYSIA, INDONESIA, HONG KONG, CHINA, SINGAPORE.
• Coordination with Internet Service provider
• Process and Procedure documentation
• Assisting System and Operations team in Designing and Implementation of SOP In INDIA
• Creation of different IT Policies

Company Name: Confidential
Client Name : Confidential
Designation : System administrator 
Team Size : 4 
Duration : Aug 2003 -Aug 2005 
Job Profile

• Maintenance of 800 Desktops
• Maintenance of windows servers
• Taking regular backups of production files.
• Media preparation
• Spares management and documentation.
• Vendor documentation
• Provide technical support to all users.
• Basic ADS operation (like user creation, deletion and other user actions)

Company Name: Confidential
Client Name : Confidential
Designation : System Engineer 
Team Size : 2 
Duration : May 2000-Aug 2003
Job Profile

• Maintenance of more than 150 systems and more then 50 printers of different make and models.
• Worked on EIPC (Election Photo Identity Card) project for Gov. of India.

Education:

Bachelor of Computer Applications (B.C.A) Confidential University 
Diploma in Mechanical Engineering (D.M.E.)

Skills & Expertise

Operating Systems : Ms Dos, Win95 & 98, Win 2000 Pro, Win NT 4.0, Win 2000,  Win2003Server. Fedora, DSL, Debian.

Mail Servers : MS Exchange, Q-Mail.

Data Bases : Ms Access 2000, Oracle 8i, 10G,

GUI : Visual Basic 6.0. , HTML

Enterprise Products : Windows SMS server, Veritas Backup Exec,  Blackberry Enterprise server, Perfectus. 

Packages : Ms-Office, Page Maker, Front page Express, Instant Artist, Paint shop pro, Corel Draw.

ECM : Opentext e-Docs DM, Live link ECM, Alfresco, and SharePoint

Core Skills : System Administration, Backup Administration,  Mail Server management, Technical Support at various levels

Certifications

• Opentext Certified ECM- Enterprise Server Consultant.
• Opentext Certified e-Docs DM Professional.
• ITIL FoundationV3.
• VMware Certified Professional on VI3.
• Microsoft Certified IT Professional. (Server Administrator).
• Microsoft Certified Technology Specialist.
• Microsoft Certified System Engineer Windows 2003.
• Microsoft Certified System Engineer with Messaging (M.S. Exchange 2003).
• Microsoft Certified System Engineer SMS server.
• Aptech Certified Computer Professional.

Trainings

• Livelink ECM Boot Camp. Opentext.
• ITIL V3 Foundation Adapt Technologies. Bangalore
• VMware Infrastructure 3 Install & Configure, Venus Technology Park, Bangalore
• ACCP ( Aptech Certified Computer Professional) Aptech
• Diploma in Information and Software Management ( D.I.S.M), Aptech
• Red Hat Module (RH033), Linux Learning Center Bangalore.
• MCSE 2003 training, Jet king, Bangalore
• Training on CNC Programming Govt. Polytechnic, Bijapur. (Under World Bank project)

Rewards and Recognitions

• Received “Over the top” Contributor Award at Ness for Intranet Development
• Received “Team Excellence” Award at Ness for Imaging QA team
• Received 2 Excellence SNAP Award at Ness.
• Received Best Employee of the year Award at CNI.
• Received Excellence IT Support award at Apex Advanced Geo Spatial.