OBJECTIVE:

MCSE Microsoft Certified Systems Engineer seasoned in IT systems engineering, Windows Servers and Microsoft Exchange. Expert at troubleshooting and resolving issues in a timely manner. Customer service oriented, quality driven, proactive and self - motivated. Ability to learn and adapt quickly to new work environments. Enthusiasm for challenges, managing responsibility, finding solutions and meeting deadlines with a positive attitude.

SUMMARY:

• 6+ years of experience Microsoft Exchange Engineer / Lync/Skype for Business.
• 8+ years of experience IT Systems Engineer.
• Expert in Microsoft Exchange server 2003/2007/2010 /2013.
• Expert in Exchange server 2016/Exchange Online/Office 365.
• Expert in Windows Server 2008R2/2012.
• Skilled in Active Directory, PowerShell and Microsoft Azure (Azure AD Connect).
• Experience with using PowerShell 4.0 and PowerShell 5.0.
• Skilled in Lync 2013/Skype-for-Business.
• Planned and implemented Exchange on premise to cloud & hybrid.
• Interacted with the team and internal customers to ensure continuity and customer satisfaction with Exchange messaging and services.
• Responsible for deliverables of technical projects relating to Exchange/Lync messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
• Worked with business leaders to recommend enterprise solutions to address business requirements relating to Exchange and messaging.
• Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services.
• Experience with routing and switching protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols related to voice technologies in Exchange.
• Strong Windows Server 2012 and Windows Server 2016.
• Skilled in network captures and network troubleshooting.
• Working knowledge of load balancing solutions.
• High level of initiative and critical thinking applied to network solutions.
• Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence.
• Experience with Microsoft ADFS, Microsoft Azure (Azure AD Connect) (DirSync), SCCM and SCOM.
• Expert knowledge of PowerShell to include parameterized scripting and toolmaking.
• Expert in designing actionable Key Process Indicators around Lync and Skype for Business.
• Working knowledge of MOF/ITIL best practices.
• A highly skilled Office 365,Skype for Business enterprise voice consultant capable of leading a global implementation.

TECHNICAL SKILLS:

Network Systems Virtualization: VMWare, VirtualBox, Virtual Machine, Microsoft HyperV, Vmware vCenter Server.

Database Software: SQL, Vantive; Work Force Manager; Autogroup; Pulse; Comets; Siebel Microsoft Service Enterprise (MSE); Reflection; HEAT, Remedy, Account Manager (AccMan); Primus, Vmware vCenter Server (v 4.1.0), Symantec BackupExec (v 12.5); System Center Configuration Manager (SCSM); GFI LanGuard; CommVault Data Backup Software.

Messaging Systems: Pool, High availability, Resiliency, SQL, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Control (SBC), SIP, SIP Trunk, Migration, Edge server, Dial-In/Dial-Out, Lync Online, Front End Server, Back End Server, Director Server.

PROFESSIONAL EXPERIENCE:

Enterprises Messaging Solutions Architect

Confidential, Savannah, GA

Responsibilities:

• Remediated security vulnerabilities including but not limited to firewalls, software, peripherals, computers, and mobile devices on the Windows server network including Exchange.
• Lead migration of multiple servers (MS Windows Server, Exchange server, Active Directory (AD) Server, File/Print Severs, antivirus.
• Architected, installed, upgraded Windows Servers, Exchange Servers, app servers.
• Planned and managed migration of Microsoft Exchange 2013 to hybrid Exchange 2016 with Exchange Online/Office 365 with Microsoft Azure ( Azure AD Connect).
• Identify Management process testing and documentation for migration to MIM 2016 and Azure.
• Planned and managed Office 365, Microsoft Exchange email and Microsoft Azure hybrid environment.
• Created Access Controls for authorized users.
• Proposed, implemented systems enhancements that improved reliability and performance Exchange messaging system.
• Planned migration of ILM 2007 to MIM 2016, as well as other Identity related products. virtualization using Microsoft Hyper V for testing and secure applications use in select cases.
• Managed system platform using PowerShell, and SQL.
• Develop PowerShell scripts and SQL as needed to manage Exchange messaging system and windows servers.
• Used Microsoft Hyper V virtualization to migrate applications, data and active directory from Microsoft Server 2012 to Microsoft Server 2016.
• Planned and lead implementation of data protection plan, including building in redundancy and backup storage.
• Responsible for managing response to server, network and storage alerts
• Investigating error messages and determining resolution
• Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.
• Appointed migration endpoints for mailbox moves on Exchange.

IT Systems Engineer

Confidential, CO

Responsibilities:

• Configured interoperability between Exchange and Lync servers.
• Monitored Microsoft Lync and Microsoft Exchange through SCOM server alerts and triggers.
• Setup of voice policies for Exchange /Lync messaging system.
• Knowledge on Lync client logon process in central site-backup site-branch site.
• Worked with Lync server logging tool and snooper tool.
• Worked on-call rotation for messaging and collaboration service environment.
• Added Polycom devices to Lync trusted systems for conferencing capabilities.
• Transitioned remaining Exchange 2007 mailboxes to Exchange 2010 and set legacy servers for decommissioning.
• Monitored certificate validity for Lync and Exchange for information security.
• Set thresholds for Lync networking utilization and monitored usage.
• Lead effort to verify and decommission Exchange 2007 servers and provided status
• Responsible for systems analysis, operation and monitoring, supporting user base of 300+ on Exchange system.
• Active Directory support through site build outs, group policy implementation and design support.
• Responsible for the management and maintenance of Confidential and SUN servers.
• Build servers for production and test environments following strict build procedures.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.
• Monitored file servers and file systems for replication and availability of resources on Exchange system.
• Checked and verified firewall configurations, Interface settings, and managed datacenter reporting.
• Reported on business performance, it infrastructure, and web applications.

IT Systems Administrator

Confidential, Colorado Springs, CO

Responsibilities:

• Messaging technical administrator responsible for the continued support of Microsoft Exchange 2007
• Plan and implement migration of OCS 2007 to Lync 2010 unified communications high availability environment.
• Provided end-to-end user and environment support and remediation.
• Set up Exchange mail forwarding and send as permissions on mailboxes as needed.
• Initiated Exchange mailbox clean ups and database reclaims with maintenance windows.
• Created distribution groups, shared mailboxes, and room mailboxes for company use on Exchange.
• Troubleshot external and internal connection to Exchange server mailboxes and resources.
• Responsible to applying patches and updates to Exchange servers and testing after application.
• Tested Lync front end services with synthetic transactions and service assessment.
• Updated user information within the GAL, modified SMTP addresses, and assigned delegation of permissions.
• Troubleshot connection of Lync clients to backend services and configured company conferences.
• Manage and maintain servers and computers (Linux, Ubuntu, Mac OS, Windows)
• Implementing Roles of Server 2008 R2, Active directory, and Server Infrastructure
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and funding.
• Prepared project status reports by collecting, analyzing, and summarizing information and trends, cost-benefit analyses, and ROI.
• Managed data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Configured, monitored, and maintained virtual machines and software, email applications or virus protection software for Exchange system.

Network Systems Administrator

Confidential, CO

Responsibilities:

• Administered 2008 R2 Enterprise Active Directory (EAD) Infrastructure at both the parent and child Domain levels.
• Administered DNS Servers, DHCP Servers, Public Key Infrastructure (PKI) Servers, and NPS Servers.
• Administered Group Policy Objects (GPOs) in the 2008 R2 Enterprise Active Directory (EAD) Infrastructure to both parent and child Domain levels.
• Administered Domain Controllers (DCs) and Member Servers, using VMware Virtualization Software.
• Administered Security Technical Implementation Guide (STIGs) on the 2008 R2 Enterprise Active Directory (EAD) Infrastructure as directed by Information Assurance (IA), key management service (KMS) servers.
• Utilized Information Technology Infrastructure Library (ITIL) best practices to ensure alignment of IT services with corporate strategy.
• Administered computer hardware, networking software and operating system software.
• Installed network infrastructure
• Operated master consoles to monitor system performance and manage access.
• Performed routine network startup and shutdown procedures, and maintain control records.
• PowerShell scripting creating batches and for mailbox database moves to Exchange 2007.
• Appointed migration endpoints for mailbox moves.
• Acted as point of contact and communicated with end users on Exchange mailbox moves and changes.
• Remedied migration problems and user connections post migration of Exchange systems.

IT Systems Administrator

Confidential

Responsibilities:

• Conducts all aspects of Systems Administration to include but not limited to Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows Server 2003/2008, Microsoft Exchange Server 2003/2007, Active Directory (AD), DHCP servers, and print servers.
• Active Directory (AD) and Microsoft Exchange user account administration on Military unclassified and classified networks.
• Daily backups and as needed restores with Symantec
• Maintain Systems Availability and perform regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various Dell Servers, SANs, and virtual servers using Vmware vCenter Server.
• Ensured Systems security, Windows patch management (using SCCM Console & LanGuard), and antivirus software requirements as directed by the U.S. Army.

Confidential, Colorado Springs, CO

Responsibilities:

• Troubleshot hardware and software computer issues while was part of the Microsoft Global Service Desk teams for Networking, PC Products (portable devices), Operating Systems (Windows XP Pro, Windows Vista, Windows 7), Messaging (Office 2003/2007/2010 ), ‘Dog Food’ (Beta) software’s and application’s for Microsoft employees and contractors world-wide.
• Twice awarded for consistent, excellent in work performance.
• Consistently in top percentile for highest number of returned positive client Quality Reviews on calls logged.

Confidential, Colorado Springs, CO

Responsibilities:

• Troubleshooting computer hardware/software issues.
• Accurate diagnosis and troubleshooting (99%)
• Identified hardware failures and replacement parts
• Saved money by getting the problem diagnosed right the first time and not wasting money on parts and on-site service unnecessarily.
• Boosted company revenue by identifying sales opportunities and moving them to sales department.