We provide IT Staff Augmentation Services!

System Admin Support/ Email Support/mobile Device Support Resume

4.00/5 (Submit Your Rating)

Largo, MarylanD

TECHNICIAL SKILLS:

  • Windows 8.1, 7, XP, Enterprise, Vista,Cherwell SpiceWorks Remedy AutoTask
  • DNS, DHCP TCP/IP, Configuration HyperV, Network Printers
  • LAN/WAN, VPN, Cabling, Firewalls,, Routers, Network,
  • Installations Cat5, Cats6, Multimode Fiber Cable, RJ11,RJ45, Plenum Cable, Coaxial Cable(BNC), Cable tools(Crimper, ECT..)
  • Restore Data, System Recovery
  • Windows Server 2008, 2012, 2012r2
  • Remote Desktop, Bombgar, Labtech WEBex
  • Imaging, Application Installation.
  • Virus & Malware Removal, Mac OS
  • Active Directory, Domain Trust, GPO’s, OU’s, Mapping Drives, Folder Permissions,
  • Mobile Devices
  • Network Topologies
  • 12 - 16 gauge wire wielding
  • Ticketing Systems

PROFESSIONAL EXPERIENCE:

Confidential

System admin support/ email support/mobile device support

Responsibilities:
  • Common AD tasks (deletion/permissions/locking/unlocking/ password resets/and moving user accounts in the proper OU’s and security groups
  • Working with Zendesk ticketing system
  • Answering user inquiries regarding computer software or hardware operation to resolve problems
  • Providing technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
  • Working with 365 and troubleshooting office pro plus 2013/2016
  • Configuring exchange admin mailbox delegations, mail flow, and adding/removing users from DL’s
  • Configuring users Andriod/IO’s mobile devices with Airwatch
  • Configuring Proxy settings and mail settings along with browser issues such as extensions and flash plugin’s
  • Working with GOTOASSIST remote desktop tool \
  • Working with Airwatch remote device assistance tool

Confidential

System admin support/ email support/mobile device support

Responsibilities:

  • Created user accounts in both Active Directory and Hosted Exchange Mail Servers.
  • Worked with Connect Wise ticketing systems
  • Answering user inquiries regarding computer software or hardware operation to resolve problems
  • Provide technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
  • Collaborate with IT team to resolve security weaknesses following system audits and risk assessments
  • Used Appriver and added user alias managed 365 licensees and spam filters in the hosted application its self
  • Working with Citrix VPN
  • Assisting with managing/ creating KB’s and SOP’s

Confidential

System admin support

Responsibilities:

  • Worked with Cherwell Ticket SMS systems
  • Installed software/hardware and uninstalling it
  • Used RDP, Remote Assistance, and WEBex remote software
  • Used Adaxes a third party active directory
  • Phone support, and Deskside troubleshooting
  • Walk in and email support
  • Assisted with managing KB’s and SOP’s
  • Creating, assigning, and resolving Cherwell Tickets
  • Troubleshot Citrix VPN issues
  • Troubleshot Micros, People Soft and, POS application issue
  • Reversed Tethering with mobile devices
  • Tethered mobile devices
  • IOS, Android, Blackberry
  • Imaged PC’s and Laptops and shipping them
  • Mapped Network Drives
  • Mobile support
  • Rest Phones
  • Added them to our wifi
  • Setup/ Synced our organization email account
  • Configured phone settings for the organization usage
  • Added PC’s on the domain
  • Added File and mailboxes permissions in Adaxes
  • Created shared mailboxes and DL
  • Configuring Proxy settings and mail settings
  • Troubleshot and installed Microsoft Office Suite applications
  • Installed and trouble shoot CISCO VOIP phones
  • Worked With Genesis (GAG)
  • OWA
  • Added/ Created/ Synced user accounts to OWA
  • Active Directory
  • Updated GPO’s
  • Moved accounts to different OU’s
  • Moved different computers to different OU’s
  • Enable and added users and computers to the domain

Confidential, Largo, Maryland

Junior Network Admin

Responsibilities:

  • Configured Domain Controllers
  • Worked with Window’s Server 2012R2
  • Worked with HV and configured virtual environments
  • Worked with Active Directory
  • Established domain trusts
  • Worked with Windows 8.1
  • Assisted with Sonicwall nodes and assisted in configuring VPN’s
  • Configured Microsoft Exchange Server 2013
  • Setup mailbox permissions in 365
  • Created shared mail boxes and DL
  • Worked with Active Directory, assigned roles, OU’s and, GPO’s
  • Worked with Remote Desktop, Bombgar and LabTech remote desktop sessions
  • Also found and resolved malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance (problem tickets).
  • I also ensured SLAs for responding and resolving customer requests are met
  • Resolved and troubleshot Microsoft Office Suite applications
  • Skype for business
  • Added/ Created/ Synced user accounts to 365
  • Updated GPO’s in active directory
  • Moved accounts to different OU’s in active directory
  • Moved different computers to different OU’s in active directory
  • Enable and added users and computers to the domain in active directory
  • Office 365 (integrated sharpoint also to office 365)
  • IOs, Android
  • Used a computer diagnosed tool such as Rapid Tools
  • Setup WAP’s
  • Troubleshot 365 as you would the regular client base version

Confidential, Washington, D.C

IT Intern

Responsibilities:

  • Worked with team members to develop and maintain internal knowledge base.
  • Worked with basic Active Directory functions such as user accounts, password resets
  • Imaged hard drives using the ImageX application.
  • Installed and configured various internal hardware components.
  • Diagnosed and resolved hardware and software issues.
  • Worked with SMS forums, researching Technet and Knowledge Bases.
  • Resolved and troubleshot Microsoft Office Suite applications
  • Implemented the Total Contact Ownership (TCO) and first call resolution protocol.
  • Earned commendations for teamwork, flexibility and work excellence in providing IT support to my classmates and faculty.
  • Worked with and configured and troubleshooting VPNs.
  • Worked with the Spice Works Help Desk ticketing system
  • Tutored high school students on IT basics
  • Skype for business
  • Office 365
  • Added/ Created/ Synced user accounts to 365
  • Updated GPO’s in active directory
  • Moved accounts to different OU’s in active directory
  • Moved different computers to different OU’s in active directory
  • Enable and added users and computers to the domain in active directory
  • IOs, Android
  • Troubleshot 365 as you would the regular client base version

Confidential

System admin support

Responsibilities:

  • Installed access doors dampers (fire dampers, volume dampers) and grills
  • Organized duct and prep it
  • Hung-up duct and wield it
  • Composite work
  • Maintained a clean and safe work environment
  • Operated power tools (band saw, hammer drill, chop saw, circular saw, ECT.)
  • Warehouse manufactured sheet metal/duct work
  • Warehouse logistics

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