SUMMARY:

• Thirteen years of Systems Integrator (SI) Configuration Management and seven years of technical writing experience.
• Authored and edited various technical publications including test plans, user manuals, CMMI documents, and configuration management plans.
• Conducted software testing and wrote test procedures in several different settings. Familiar with the design of different types of user manuals, reference manuals, and procedural manuals.
• Knowledgeable of Military Standards such as MIL - HDBK-61A, Configuration Management Guidance and MIL-STD-973, IT Infrastructure Library (ITIL), CMMI, and Configuration Management.
• Exercises a strong working knowledge of the major word processing/text editing systems.

TECHNICAL SKILLS:

Software Exposure: CMS, STAT, Lotus Notes, Jira, MS Office, SharePoint, Shared-Active Directory, WordPerfect, Serena TeamTrack, Version Manager, Access 2000/97, Mercury ITG, Remedy (SRS), Visio, Visual SourceSafe (VSS), Revelation, PVCS, PageMaker 6.5, RoboHELP, CorelDRAW 7, MS Windows 98/NT 4.0/2000 XP, Outlook (Express/2000), UNIX, MS Visual Basic 4, Rational ClearCase/ClearQuest (training), CA-IDMS 12.0, CA-Librarian, Analyst Pro, SAP, STARS.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Configuration Manager

• Confidential was responsible for supporting Configuration Management (CM) activities for 300 online applications used by the DoD using the Access front end CMS tool to process Requests for Change and Application Management System (AMS) to process changes and additions to the databases. He updated the CM Team on weekly software deployments and server updates for the DMDC or Defense Manpower Data Center. His resume was used to win the HHS Electronic Handbooks (EHBs) contract for Confidential .

Confidential, Washington, DC

CM Specialist/Integration Manager

• Confidential learned GitHub in an Agile DevOps environment for a GSA platform modernization program. Performed 508 Compliance testing with the Accessibility Management Platform tool on all applicable web apps including reporting capabilities. Assisted in release management activities such as IV&V using Jira and by authoring the Release Management Plan. Documented the GitHub code migration process to assist the build and release management of the applications on the Common Services Platform for GSA which migrated code from minimum capacity to test.

Confidential, McLean, VA

Sr. Configuration Management Manager

• Confidential was responsible for and assisted with Integrated Personnel and Pay System - Army (IPPS-A) Configuration Management (CM) tasks to include use of the Software Configuration Management tool (STAT) for configuration identification, configuration control, configuration status accounting, configuration verification and audits, product release and delivery, and prepared and migrated builds and deployments. Performed a daily configuration status accounting of all IPPS-A CSRs from STAT for distribution to all stakeholders. Tracked all IPPS-An environments and enforced strict version control processes to ensure all environments were consistently configured. Coordinated the System Verification Review (FCA/PCA) by auditing all relevant IPPS-A technical data. Documented CDRL documents for each release and delivery of IPPS-An in preparation for migrating builds and deployments in support of configuration identification, configuration control, configuration status accounting, configuration verification, audits, product release, and delivery. He has knowledge of enterprise-level applications, including ERP, CRM, data warehouses, and ERP applications (e.g., PeopleSoft, SAP). He also has a current Security + Certification.

Confidential

Senior Configuration Management Analyst

• Confidential provided Configuration Management coordination and support to the Internal Review Board (IRB) for the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program for the Dept. of Homeland Security using Serena TeamTrack in support of Strategic and Tactical Management and Planning. He developed and maintained detailed procedures for all CM processes in support of Process Improvement. He conducted “CM Processes and Procedures” training as necessary. He performed build updates in Version Manager for website developers in support of Problem, Change, and Release Management. He coordinated the identification and development of Configuration Items for CM control in Serena TeamTrack. He generated the weekly Change Request (CR) report from TeamTrack into Excel. He performed continuous process improvements by responding to requests from management. He coordinated meetings as required in support of IT Governance and Systems Lifecycle Management including Management of Various Review Boards.

Confidential, Sterling, VA

Configuration Management Analyst

• Confidential established and authored the Configuration Management Plan for Jason-2, a National Oceanic and Atmospheric Administration (NOAA) contract in support of Senior Project and Program Management. Coordinated the use of the CM tool, Revelation. Used VSS to prepare, track, and review CDRL documents and annotated outlines for the technical staff. Updated documents as needed in the SharePoint repository. Assisted in the creation of the Delivery Tracking system and the inventory database in Excel. Kept and distributed weekly status meeting minutes. Updated personnel as necessary.

Confidential, Arlington, VA

Requirements Analyst

• Confidential provided Requirements Analysis and documentation editing support to the Data Conversion Storage and Support (DCSS) contract for the CounterIntelligence Field Activity (CIFA). Updated the master project plan in MS Project in support of analyzing Missions, Functions, Requirements, Existing Capabilities, and Shortfalls. Performed project risk analysis by tracking risks in Excel. Learned the Analyst Pro tool to track all project requirements and test cases. Produced the DCSS Requirements Traceability Matrix (RTM) in Excel with assistance from Analyst Pro. Edited all project deliverables to formalize the formatting of all documents in MS Word to support Information and Systems Security Management.

Confidential, Alexandria, VA

Configuration Manager

• Confidential established and documented a Configuration Management organization for the GFEBS program, a SAP implementation in support of Systems Engineering and Application Development Management. Authored the GFEBS Configuration Management Plan. Became proficient with MIL-HDBK-61A Configuration Management Guidance. Established and managed the GFEBS Configuration Control Board (CCB). Authored weekly CCB minutes for distribution on a SharePoint repository. Supervised a CM Analyst from Accenture in the day-to-day CM activities such as Change Request (CR) processing on the Mercury IT Governance tool. Performed QA function on newly entered CRs in the System Engineering Portal (SEP). Documented all CM processes and incorporated them into the GFEBS CM Plan. Coordinated a peer review of the GFEBS CM Plan. Performed a Functional Baseline Review at the end of the Design phase. Generated weekly CR metrics for management. Managed updates to the SEP CM tool to better serve the CM processes. Attended weekly Information Assurance and Tiger Team meetings for CM representation.

Confidential, McLean, VA

Configuration Management Analyst

• Confidential reviewed and edited all CM documentation for PPMU and the entire FBI enterprise. Supported and facilitated the daily Technical Configuration Control Board (TCCB) by taking Minutes, publishing proofreading, and distribution. Daily tracked hundreds of Change Requests (CRs) in ServiceCenter (Remedy) from initiation to closing in a Shared-Active Directory environment. Researched old CRs to update the status of outstanding issues in order to analyze Missions, Functions, Requirements, Existing Capabilities, and Shortfalls. Prepared some of the agendas for the TCCB to support IT Governance and Systems Lifecycle Management including Management of Various Review Boards. Recorded daily CR metrics in the minute’s document. Tracked personal metrics of time accounting for each task to the quarter hour. Tracked all Action Items resulting from approved or tabled CRs. Coordinated and authored CM procedures including the FBI Software Distribution/Release/Installation Procedure and the (future) New Site Establishment and Naming Convention Procedure. Assisted with recording Trilogy CRs in ServiceCenter. Documented the Trilogy process for the FBI enterprise. Assisted with Emergency CRs in and out of the TCCB. Documented and maintained enterprise CM policies, procedures, and guidelines. Assisted with maintaining the OCIO CM documentation and software library. Provided any needed input to Life Cycle Management (LCM) reviews in order to assist the OCIO. Received training in Rational ClearCase and ClearQuest.

Confidential, Fairfax, VA

Quality Control Specialist

• Confidential was responsible for all QC activities on the HUD OIG MRD (Management Reporting Database) contract. Obtained a 98% rating on the latest ISO Quality Audit of the HUD OIG MRD project. Responsible for all Configuration Management procedures and activities on the HUD OIG MRD contract in support of Problem, Change, and Release Management. Prepared for all ISO 9001 Quality Audits by performing all QC responsibilities for HUD OIG MRD deliverables and processes. Tested software fixes for new releases of the HUD OIG MRD system for Quality Assurance, Integrated Testing, and Validation. Maintained the Problem Report (PR) database and weekly reports. Wrote new Problem Reports as needed. Prepared for code walkthrough exercises by gathering and distributing all materials needed. Took minutes and prepared them for system updates and storage.

Confidential, Vienna, VA

Configuration Management Analyst

• Confidential coordinated the Software Development Plan on the TRILOGY program. Confidential provided Configuration Management support to the System Maintenance and Sustainment Services group of the RCAS organization to support Continuity of Operations. Co-authored Change Request documents for End of Life hardware items for review by the Change Control Board. Tracked End of Life items for Sustainment Services. Tracked ECPs for Product Maintenance and various other managers using an Excel spreadsheet from an Access download. Coordinated the creation of an additional interface on the CM ECP database. Represented CM at the OIS (Operational Integration Site) meetings on a daily basis. Tracked non-OIS trouble tickets with a daily metric query for management. Regularly attended the Change Control Board weekly meetings to represent Sustainment Services and Product Maintenance. Attended the Corporate System & Software Process Group (CS&SPG) meetings by teleconference. Evaluated Merant’s PVCS for use in the Sustainment Services group. Confidential completed all of the courses for the Master of Science in Information Systems degree at Strayer Online University. His thesis on “Level 4 CMMI Metrics Techniques and Econometrics” was completed in March of 2003. He achieved a 3.9 GPA.

Confidential

Technical Writer/Editor

• Confidential supported CM efforts by documenting minutes for all JTAV CMCB meetings. Updated metrics on the ECR database monthly. Updated the ECR database in Access. Reviewed all JTAV documentation for accuracy and style. Authored the JTAV Style Guide.

Confidential, McLean, VA

Staff Consultant, Senior Analyst/Technical Writer

• Confidential assembled the Detailed Design Document and updated User Guide for the Discovery and Development System on the National Institute for Drug Abuse (NIDA) contract. Assisted in the preparation of a proposal to create an Electronic Document Management System for the US House of Representatives and the US Senate to track bills that are moving through the legislative process. Analyzed and drafted user needs and Requirements Analysis documentation to determine functional and cross-functional requirements on the U.S. Immigration and Naturalization Service (INS) Electronic Reading Room project. Researched costs for imaging systems for the National Science Foundation Review and Analysis contract.

Confidential, Arlington, VA

Technical Writer

• Confidential coordinated the documentation of various System Development Life Cycle (SDLC) deliverables. Assisted with the development and testing of the Scheduling, Hours and Reporting Package (SHARP 1.0 to 1.03) Visual Basic system against functional and cross-functional requirements for the Division of Information Resources Management at the Federal Deposit Insurance Corporation. Edited and produced (using WordPerfect 6.1) the Project Work Plan, Functional Requirements Document, Cost Benefit Analysis, Design Document, Test Plan, and User Manual. Wrote test scripts for the beta testing of the SHARP 1.0 system against functional and cross-functional requirements. Converted Rich Text Files (RTF) from SHARP and MS Access 2.0 to WordPerfect files. Initiated and composed Change Requests for the testing of SHARP 1.0 in order to perform functional allocation to identify required functionality. Performed quality control functions on the SHARP 1.0 Help System and on a file of delimited user names for use on the SQL Server. Queried production data for global statistics of SHARP usage and connectivity using ISQL. Installed approximately 235 users with SHARP 1.02 software. He assisted users with the technical aspects of SHARP.

Confidential, Alexandria, VA

Technical Writer/Trainer

• Confidential documented the Initial Training Support Plan for the Store Tracking, Authorization, and Redemption Subsystem (STARS) against functional requirements on the IDMS in WP 5.1/6.1 for the Confidential . Coordinated the documentation of the STARS Detailed System Design Specification in WP 6.1. Updated the Software Maintenance Enhancement Plan periodically.

Confidential, Greenbelt, MD

Technical Writer

• Confidential created user documentation for a Visual Basic software application that monitors highway Variable Message Signs, cameras, and express lane gates (opening and closing) in accordance with functional requirements. Traveled twice to the Virginia Beach I-64 Virginia Department of Transportation (VDOT) station to document the software in the Windows NT implementation environment.

Confidential

Technical Writer

• Confidential provided technical writing services to CA Services, Inc. (CASI) contracts and CA software products. Wrote the Accounts Payable Getting Started manual for Masterpiece/2000, a multi-currency accounting system in MS Word 6.0c using Windows for Workgroups 3.11. Edited and adapted to the CA template the user guide for a Windows NT version of Application Modeler. Updated the system travel manual from a Script download (78 pages) in WP 5.1. He rewrote system documentation (procedural manuals) of the deliverables for the U. S. Mint according to functional requirements. Summarized procedures onto a customized WordPerfect template for training purposes to fulfill functional requirements.

Confidential, Reston, VA

Configuration Manager

• Confidential collected data and coordinated Engineering Change Proposals (ECPs) for Electronic Warfare components against functional and cross-functional requirements. Tracked the progress of these ECPs through Confidential Command (NAVAIR). Exhibited knowledge of Configuration Management processes (MIL-STD 973) by updating Configuration Management Plans for Fleet Tactical Readiness Group (FTRG) programs. Managed an F-14 Yellow Sheet database in Paradox and trained new database manager for AIR 5116B. Identified an Ozone Depleting Substance (and replacement) in Grumman document. Created a 114-record database of Software Trouble Reports (STRs) for AN/GSH 65(V) TACNAV Application Bug Report Log in Paradox and imported file into EXCEL.

Confidential, Arlington, VA

Logistics Analyst

• Confidential provided analytical and action tracking support for EA-6B (Harrier). Researched data for and analyzed on going requirements for Logistics Review Group (LRG) library for future LRG audit on AN/ALQ 149 and Receiver Processor Group (RPG) systems. Designed and implemented DBASE IV action tracking databases and management information systems to support Assistant Program Manager, Logistics (APML) in decision process for audit requirements.

Confidential

Junior Industrial Specialist Alexandria, VA

• Confidential upgraded aircraft acquisition databases for reporting and scheduling financial and technical analyses of NAVAIR production programs on the Integrated Production Management System (IPMS) in accordance with functional requirements using a DECServer 400 platform. Analyzed databases and management information systems and networks for FMS programs including F/A-18, F-14, EA-6B, and E-2C fixed wing aircraft, and various helicopters. Evaluated a Local Area Network (LAN) to maintain software integrity and recommended Clipper implementation to increase system efficiency.

Confidential, Arlington, VA

Marketing Researcher/Test Engineer

• Confidential established a worldwide aircraft Lotus database for avionics marketing research. Produced view graphs on IBM color plotter using Chartmaster and IBM/AT. Performed product testing for mainframe version of IBMLISP using MS Windows. Provided programming for Air Force contract NAVSTAR Global Positioning System by updating PTRs using TSO/ISPF on IBM 4381 to supplement Contract Data Requirements List (CDRL) technical information according to functional requirements.

Confidential

Research Technician Sterling, VA

• Confidential implemented a civil engineering technical feasibility study on a German design of foundation walls to determine functional and cross-functional requirements of future applications in the field. Prepared civil engineering analysis using a unique methodology by building structural models from which empirical data could be extracted. Collected, tested, and photographed the data for building a life size model of this Small Business Innovative Research (SBIR) funded project. Provided marketing research for location of possible sites for building foundation retaining walls. Took certificate courses in COBOL, DB3+, and WordPerfect at Gateway Computer School.