SUMMARY:

• Results - driven executive IT professional who understands the priority for technology to directly support enterprise objectives.
• Hands-on experience leading all stages of systems, including design, development, infrastructure, testing and support, utilizing industry best practices.
• Outstanding project and program leader; able to coordinate and lead all phases of enterprise projects while managing and motivating teams, and effectively communicating across all levels of the organization.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Manager

• Manage a team responsible for the development and maintenance of the enterprise pharmacy dispensing system, processing one million prescriptions daily, in 4600 stores located in thirty-one states. Manage development resources, both onsite and off-shore, in .Net, Java, and COBOL disciplines.
• Led the development and implementation of two successful dispensing system versions containing numerous process improvements and regulatory changes.
• Developed geolocation services to determine prescription priority based on patient’s prescriber distance to stores for electronically issued prescriptions.
• Led a highly successful project developing and implementing targeted patient care services, resulting in increased prescription compliance.
• Led the project to add multiple language options to automated outbound patient phone services.

Confidential

Applications Manager

• Responsible for planning and coordinating the provision of applications and systems necessary for business operations in accordance with the IT strategic plan. Accountable for the continued maintenance of such systems to improve efficiencies. Managed.Net, Java, PowerBuilder, and COBOL developers; business analysts; and systems administrators.
• Led the project to replace the legacy Accident /Sickness and Property/Casualty claims management systems from separate legacy systems into a single modern application.
• Led the projects to move several books from separate policy management systems into a single policy management system, allowing for the retirement of legacy applications, and significantly increased business efficiencies.
• Implemented a web portal for the pension administration system, allowing plan administrators to modify plans, and pension policy holders the ability to review data online. The system has reduced call volume and increased efficiencies.
• Introduced Agile methodologies, including stand-ups, Kanban, DevOps, to developers, project managers, and system administrators significantly reducing the development lifecycle of internal development projects including the proprietary Accident/Sickness rating system.

Confidential

Senior Network Administrator II

• Responsible for the enterprise infrastructure, communications, deliverables, and technical compliance in a multisite environment, including secure federal and military installations, at 75 sites in six states, including The Pentagon, The Library of Congress, BWI Thurgood Marshall Airport, Ronald Reagan Building and several U.S. Army and Air Force installations. Responsible for direct service staff software and systems in group homes throughout Maryland, Delaware, and Pennsylvania.
• Developed and implemented a web based technology asset inventory.
• Developed a web based employee time tracking application replacing a cumbersome paper based system adding the ability for job costing.
• Created geo-information for all remote sites and instituted proactive rotating zone-based visits to decrease trouble tickets and increase end user satisfaction

Confidential, Pennsylvania

Deputy Business Administrator

• Directly responsible for the operation, management and development of the enterprise information system, the metropolitan area network, and its associated business systems and technology infrastructure. Responsible for the Information and Central Services budgets. Design and implementation of policy and processes to meet the needs of five diverse departments (Police, Fire, Public Works, Economic / Community Development, and Business Administration). Supervise daily activities of IT staff including senior programmers, programmers, network administrators, lead and level 1 technicians, and GIS technicians. Evaluated and made final decision in enterprise wide critical systems.
• Instrumental in developing and implementing .NET enterprise wide systems for purchasing, budgeting, financial reporting and five year projection planning replacing a legacy COBOL system.
• Designed and implemented numerous business systems to increase collectables including parking leases, police department overtime reimbursement, and police false alarm fines. These systems showed significant revenue increases as a result.
• Designed, developed and produced a PHP based distributed Internet presence to allow for direct posting by departments for enhanced customer service.
• Directly responsible for the development of the City's metropolitan area network serving 350 users in 12 locations, including acquisition, installation and management of the data center, enterprise equipment, and infrastructure while maintaining an IT budget of 1.5% of the general fund.
• Lead the GASB-34 enterprise wide asset inventory resulting in the documentation of $110 million in assets and their continued deprecation and/or maintenance.
• Managed in Parking Enforcement Bureau for over a year while a job search was conducted while maintaining my other responsibilities. The bureau has five full time enforcement officers who issue $1.1 million in parking related fines a year.
• Created the City's Identity Theft Prevention program as required by the 2003 Fair and Accurate Credit Transactions Act.
• Created the procedure and documents for the reporting and collection of parking tax on all parking facilities within Confidential resulting in revenue of $170,000 annually.