SUMMARY:

• 15+ years of experience in supporting Windows Server, LAN/WAN environments ranging from 120 to 2500+ nodes in Windows Operating Systems.
• Experience with MS Windows 2012, 2008R2, 2003 Server and SQL Server 2000.
• Tier I support on Routers/Switches, SAN/NAS, IIS, and scripting.
• Experience with Networking, IT Security, HR and the Identity Management group.
• Experienced in fast - paced environments originating from end-user technical support, and grew into office LAN management, Data Center support, and Tier 1- 3 levels of application support.

TECHNICAL SKILLS:

• Windows 2012
• 2008R2
• 2003 Server | Active Directory Administrative Tools | DNS server support and basic knowledge of DHCP | MS Exchange Server 2003/2000/5.5 | SQL Server 2000 | SMS 2003 and 2.0 | Windows 10 8 7 Vista SP1
• XP Pro | MS Virtual Server 2005 and Virtual PC 2004 (as well as earlier versions of VMware) | VMware | Hyper-V | HP
• IBM & Dell Servers | Event Logs | PerfMon | Backup Jobs | basic concepts behind Load Balancing/Clustering | MS SCOM/MOM | HP Open View | NetIQ | Site Scope monitor | WhatsUp Gold | LAN & WAN | MS Office 365
• 2010/2007.

PROFESSIONAL EXPERIENCE:

Confidential,Southfield,MI

Systems Administrator

• Setup and configure Orion monitoring vSphere 5.5 for administering virtual hosts running Windows 2k3, 2k8, and 2012
• There is some exposure to clustering, load balancing, Linux servers, and networking devices, but here this is only for when responding to alerts, gauging the severity of the issue in relation to Service Level Agreements w/clients and department, and for contributing to root cause analysis for Break-fix trouble-shooting.
• Active Directory, and DNS support involves security and distribution group administration, permissions, creating accounts and host A records, and for using powershell scripts when gathering data.

Confidential,Strongsville,OH

Systems Administrator

• Provide helpdesk services for all systems within the position's scope
• Execute data and system backups
• Install hardware and software
• Interface with vendors for data processing services and products.
• Interacts with corporate IT to remedy problems.
• Ensure compliance with Sarbanes Oxley IT requirements

Confidential,Denver,CO

Systems Analyst / Window Admin

• Windows 2003/2008/2012 Break/fix analysis support role for the data center of a major health care provider.
• Tools uses include VMware vSphere Client 5.5 and Configuration Manager - MS System Center 2012 Operations Manager both for systems administration and remote connectivity, and monitoring - MS Exchange 2007 Mail Box creations, as well as user account, Wintel security and distribution list creations completed using AD Users and Computers.
• Member of IT leadership team, which provided advice, data security and data risk management needs and strategic directions.
• ComVault for backups/restores.
• Cherwell used for managing assigned support tickets and for tracking work.

Confidential,Medina,OH

IT Systems Support Analyst

• Administer and troubleshoot the plant's Office365 environment migration as Tier I/II rep for that site.
• Assisted desktop support role for the 100 node network that involves supporting HP Elite Book laptops, HP t610 Thin Client, and HP Pro Desk systems.
• Direct hands-on / Customer-facing work is the usual type of work.
• Basic understanding of systems connectivity trouble-shooting is required.
• Experience in work that is Systems Support / Windows 2008R2 infrastructure related.

Confidential,Seattle,WA

Tier 1 Systems Support Admin

• Provided Operating Systems support for Windows 2012, Windows 2008 and Windows 2003 both include virtual environments (including Win2k8 Hyper-V). It is imperative to have a strong understanding of DNS, and Active Directory, as well as the ability to utilize MS Office 365.
• Worked on rotating shift in a 24/7 SLA for Data Center supporting administration of Windows 2k8/2012 and Linux server platforms, server connectivity, and systems setup for mainly either Web Administrators or DBAs to place the servers in production (both physical Dell and HP servers, and virtual VMware machines).
• External support of customers that range from small business to enterprise environment, although most contact involves medium sized companies, all of which require a meticulous, flexible, and respectful approach when communicating and explaining concepts.

Confidential,Bellevue,WA

NOC Engineer

• Responded to alerts using IP Mon, Graphite, and SNMP that monitor the health of development and productions environment servers (both VMware AHD physical HP servers running Windows 2003/2008/2012 ).
• Internal ticketing software utilized to keep track of work and cases/tickets.
• Supported Active Directory, DNS, DHCP, Event Logs, Perf Mon, Backup Jobs, understanding the functionality and use of Load Balancing and MCS.

Confidential,Tempe, AZ

Windows Server Administrator

• Provided top tier support for the internal data center in Tempe for internal ‘customers’ regarding production build server hardening for MS Windows Operating Systems 2003 and 2008 R2, and platform support.
• Communication was mainly via an online incident management support application Remedy, as well as Lotus Notes 8.5. Rotating pager in a 24/7 SLA for DC as well as administration of servers, clustering, connectivity, and setup for mainly either Web Administrators or DBAs to place the servers in production (both physical Dell and HP servers, and virtual VMware machines).
• Over 500 servers which required our maintenance and monitoring using MOM/SCOM. This department takes ownership of all stages of pre-production setup while both remotely administrating machines, and occasional hands-on troubleshooting. This job does require a strong understanding of Active Directory, DNS, DHCP, Event Logs, Perf Mon, Backup Jobs, understanding the functionality and use of Load Balancing and MCS.

Confidential,Ann Arbor,MI

Network Services Technical Support Representative

• Tier1 networking tech support opportunity that involves a new area of support that has not focused upon until recently which is firewall and spam filter support.
• Worked closely with Networking, IT Security, HR and the Identity Management group. Utilized Nagios for server monitoring.
• Linux commands in file system navigation is used, as well as a thorough knowledge of networking concepts related to DNS, TCP/IP, are used in trouble-shooting the functionality of networking appliances at the customer site, or w/in a cloud.
• External support of customers that range from small business to enterprise environment, although most contact involves medium sized companies, all of which require a meticulous, flexible, and respectful approach when communicating and explaining concepts.
• Used Helpdesk software in tracking customer contact as well as in managing customer assets.

Confidential,Redmond, WA

Senior Systems Support Administrator

• Provided Tier II incident management support 24/7 for a wide array of online services hosted in data centers on the Confidential Redmond campus.
• Responded to SCOM alerts, handling triaged tickets, performing server builds, f and performing escalations.
• Additionally this role required frequent hands-on support for the HP and Dell servers the data centers regarding hardware maintenance, support, system upgrades and imaging.
• Operating Systems included Windows 2008 and Windows 2003 both include virtual environments (including Win2k8 Hyper-v).
• Imperative to have a strong understanding of DNS, Active Directory, IIS and Clustering.
• Voluntary Managed and Completed Project creating two virtual test environments for MS Exchange Support Engineers (2003/2007 using Virtual PC 2007). Also, professional collaboration with support peers is vital for completing work.

Confidential,Redmond, WA

Windows Server Administrator

• MOC ( Confidential Operations Center in Redmond, WA) Support through TATA Consultancy in Tier I and Tier II incident management support 24x7 for a wide array of online services hosted in data centres stationed globally, and the escalation of incidents to necessary teams.
• Over 2500 thousand servers which required our maintenance and monitoring using MOM/SCOM.
• Supported SQL Server, IIS and Window 2008/2003 server, and Hyper-V administration as required.
• Provided Incident, Problem and Change Management was needed to track work and comply with internal case management standards on a Windows 7 desktop client platform that provided MS Office 2010 apps for office work.
• Trouble-shooted issues related to Active Directory, DNS, DHCP, Event Logs, PerfMon, Backup Jobs, Load Balancing/Clustering issues.

Confidential, Seattle, WA

Windows Systems Engineer

• Created primarily for the support and assistance in managing the move of Windows servers from several data centers to a single off-site DC.
• Coordinated move phases, contributing expertise toward technical documentation along with gathering and validating asset data, completing server upgrades, and communicating move updates are the position’s main primary duties.
• Involved in the support for Wintel servers and racking/cabling servers.

Confidential,Seattle,WA

Windows Systems Engineer

• Provided 24/7 incident management support for Wintel servers in a Data Center in the downtown Seattle area.
• Operating system Wintel security hardening including firewall management, log management, and audit management.
• Duties included racking/cabling servers, Operating System installations and support as well as hardware (HP and IBM servers) break-fix support.
• Normal procedures involve utilization of Change Requests, Procedure and support documentation, as well as Support Tickets for tracking work and in completing escalations.
• Interacted with all forms of management as well as interacting with Project Managers in planning and implementing IT projects, upgrades, and roll-outs, while utilizing the MS Office 2007 suite.
• Supported operating systems Windows 2000, 2003 and 2008 (QA), of which 2008R2 was starting to be pushed out in a new virtualized environment using VMware. SMS 2003 implemented for pushing MS Windows Critical Updates, Symantec Net Backup, and ePolicy Orchestrator for managing McAfee anti-virus software updates.

Confidential,Issaquah,WA

Confidential 3

• Ensured the highest quality and fastest response to customers via email and phone, in a challenging environment demanding meticulous task tracking software and fulfilment of extensive administrative processes.
• Performed test case reproductions in analysis and the support of platform and performance issues for Windows XP, Server 2003, Vista SP1, Windows 2008, and 2008 Hyper-V.
• Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill and diplomacy both externally and internally.
• Issues will involve broad, solid knowledge of all Confidential 's operating systems or in-depth hardware knowledge; cases have included OS installation, software/hardware compatibility and setup performance issues that involve the researching of Windows Operating System architecture.
• Responsibilities included ownership and the driving of cases, defining reproduction steps and escalation hand off, as well has technical writing, and collaboration with software and hardware developers.

Confidential,Redmond, WA

Senior Systems Engineer

• Overall incident management of systems administration and support of Windows based Operating Systems, applications maintenance and component upgrades, rollbacks, fail over, and upgrades. In particular this includes the support of Active Directory, Terminal Services, IIS, DNS, batch, and backup specifications and verification, and the upkeep of operations documentation. Projects included server re-builds, and test center environment reproductions.
• Role demanded analytical skills while utilizing both initially updated knowledge base, and frequent collaboration with other departments, and if necessary outside vendors.
• Installed, imaged, and supported Windows Vista, Windows Server 2003 Enterprise and Windows Advanced Server 2000.

Confidential, Auburn Hills, MI

Infrastructure Support Administrator

• Performed administration and the maintenance of infrastructure assets including File, Print, SMS, check point Firewall Management and AD/Domain Controller servers.
• Installed and configured FTP server, installed SMS 2003 Management server and configuring OSD for PC system imaging and Windows updates.
• Managed and completed project that installed a backup server including VERITAS NetBackp 6.0MP4 and Sun Store Edge C4 LTO3 tape drive unit.
• Performed administration duties also supporting antivirus updates (Trend Micro Office Scan Server) and resolving server software and hardware break/fixes along with network issue response and analysis.
• Supported break-fix server issues and server outages, RAID support, firmware and driver updates, and managing server antivirus and OS updates including the installation of Windows Software Update Services and the use of Group Policy for updates and implementing security.
• Projects completed included: Operating Systems Roll-Out installed and implemented are XP Pro for workstations, (Vista in test lab environment) and Server 2003 R2. SMS 2003 and MS Exchange 2003.

Confidential, Livonia, MI

Windows Systems Administrator

• Resolved incident management of support tickets and escalations regarding the hardware and software of the 400 Windows 2003/2000 Intel-based servers in the Data Center of TRW North American Head Quarters.
• Involved in the use of VMware 1.3.1 Virtual Server, MS Virtual Server 2005 and documentation in support of QS 9000 goals.
• Provided Active Directory support including Account Administration and Domain integration of WinNT 4.0 and 2000 domains.
• Managed and completed a project that created two test forests, one 2000 and one 2003, and test creating forest trusts and forest integration. This had also involved upgrading a server from 2000 to 2003, and testing Miscrosoft’s USMT 2.0.
• Supported Citrix Server and other remote client offices.
• Worked with Network Administrators in regards to issues that may involve network infrastructure such as a Cisco Load Balancing Switch, or Cabling.
• Utilized the following software like MS Administrative tools, including IIS, DHCP, DNS, WINS, Group Policy, and Active Directory support tools.
• Remote Administration: PC Anywhere 10.0, VNC, Windows Remote Desktop or Terminal Services
• Monitored software, updated management software: Symantec System Center Console 10, Big Fix Enterprise Console Ver 6, Solar winds Network Monitor and GFI Network Monitor Server Manager 5.5.

Confidential, Dearborn, MI

Systems Administrator

• Enterprise wide incident management support for Web Farm severs (approx. 1000 servers).
• Responsibilities included support for Windows 2000 and 2003 Server, involving VMware Virtual Server IIS 5.0 and 6.0, OS Patch management, Cluster and Network Load Balancing, Image builds and post check configurations, storage support along with connectivity.
• Installed and updated software administered via VB and ASP scripts which did not write myself but had access to these files in order view and troubleshoot issues.
• Escalations were performed when necessary as well.
• VMware had a Linux ESX server used for allocating resources. Became further aware of how this system is utilized while working in this environment. Overall, I was exposed to a basic use of Linux commands.

Network Analyst

Confidential, Seattle, WA

• Professional level of ownership in resolving network connectivity issues.
• Prompt Windows Server 2000 and 2003 issue response and maintenance, Exchange Server 2003 administration.
• Supported break-fix server issues and server outages, RAID support, firmware and driver updates, and managing server antivirus and OS updates including the installation of Windows Software Update Services and the use of Group Policy for updates and implementing security.
• Taken part in the migration from NT4 to Windows 2003 Active Directory. This has involved OU setup and design and account maintenance as well as setup and support for AD database replications.
• Refining the entire backup process.
• Managing warranty agreements, server decommissions or server role changes.
• Use of proper Change Order procedures for completing necessary off-hours projects.
• The Client side maintenance/projects include:
• Dell D600 Laptop rollout and XP Professional Upgrade

Network Operator

Confidential, Seattle, WA

• Assist in the administration of corporate domains and network servers including back-ups. Network Help Desk support for back-end and end-users. Maintaining a keen attention to detail and high level of customer service while monitoring the integrity for each data center in the United States, the NOC Operator acts as the single point of contact for communications of tracking and assisting in resolving each occurring issue for Confidential -DMT, a worldwide leader in web-based advertising and data analysis.
• Second Level support for Windows Server 2000 and 2003 operating systems. Also utilized basic Unix commands for email and copying files and navigating within the OS environment, worked with some vi commands.
• A thorough understanding of SANs, TCP/IP, key networking protocols and monitoring tools.
• Worked with BigIP software for load balancing web farms.
• Desktop PC Operating system imaging and using RIS for OS deployments.
• Monitoring Software utilized daily includes: NetIQ AppManager, Compaq Insight Manager, HP Openview, and SiteScope.
• Internal Ticketing software is used for creating and tracking technical issues.
• As the NOC Operator I am also a point of contact for helpdesk support.