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System Administrator Resume

Balad, IraQ


  • Versatile, hardworking individual driven to meet and exceed expectations.
  • Passion and exceptional aptitude for working with computers. Skilled in troubleshooting and identifying procedures needed to maintain a reliable and efficient network to keep the organization running smoothly and profitably.
  • Proficient team member with strong interpersonal skills able to communicate and share expertise as well as assist others within the organization.
  • Strong working knowledge of Microsoft Windows operating systems and Internet applications and protocols.
  • Knowledgeable with data communications hardware/software, including layer 3 switches, firewalls and routers.
  • Very experienced with server and workstation deployment and maintenance.


Certifications: Microsoft Certified Trainer
Microsoft Certified Application Specialist
Microsoft Certified Application Specialist Instructor
Microsoft Certified IT Professional: Enterprise Messaging Administrator
Microsoft Certified Technology Specialist:
Windows Server 2008 Active Directory: Configuration
Windows Server 2008 Applications Infrastructure: Configuration
Windows Server 2008 Network Infrastructure: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Windows Vista: Configuration
Microsoft Certified System Engineer – Windows Server 2003
Microsoft Certified System Administrator + Messaging – Windows Server 2003
Cisco Certified Network Associate
Cisco Certified Network Associate Voice
Comptia Security+

Training: Configuring Juniper Networks Firewall IPSec VPN
Advanced Juniper Networks VPN Implementations
HP Procurve Adaptive Edge Fundamentals
Microsoft Advanced Active Directory Troubleshooting


Balad, Iraq; System Administrator 11/09 – 11/10

  • Provide tier two support to military and civilians on base network
  • Manage and transfer user accounts and mailboxes
  • Work with the help desk and Network Administrators to resolve customer issues
  • Properly document problems and resolutions in ticketing system
  • Ensure all workstations and servers were up to date with the most current patches and updates.
  • Maintain backups of file servers and Exchange 2007 Servers

Confidential,Christiansted, VI; Network Administrator, 10/06 - 11/09

  • Design and Implement Enterprise Active Directory and Exchange 2003 Environment
  • Deploy new servers including Blade Servers
  • Manage SAN
  • Manage and Maintain Enterprise Servers
  • Plan and provide access for satellite offices
  • Configure Firewall and VPN Access
  • Manage Barracuda Spam Filter Appliance
  • Designate tasks and responsibilities of other team members
  • Assist with the maintenance and installation of WAN infrastructure
  • Provide assistance to IT personnel in various government agencies when requested
  • Provide end user help desk support when needed

Confidential,Christiansted, VI; Network Administrator, 1/99 – 10/06

  • Maintain Servers for all divisions related to the office of the Lt. Governor
  • Backup critical servers using Veritas Backup Exec
  • Repair manage and maintain user workstations
  • Maintain Avaya IP phone system
  • Maintain Office of the Lt. Governor website
  • Provide technical support to all users in the St. Croix District
  • Assist with migration to windows 2000 and migration to windows 2003 server environment
  • Maintain custom DOS and SQL applications
  • Design simple applications to improve department efficiency

Confidential,Frederiksted, VI; Intern, 7/97 – 1/99

    • Troubleshoot desktop computers
    • Provide phone support to network users
    • Configured and network printers
    • Configures file shared and shared printers in Netware and Windows NT environment

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