PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

• Work within a support team of four that supports 400 + users in a mixed VMWare 6/Hyper - V virtual environment with approximately 120 virtual Windows 2012R2/2008R2 based servers on WAN network encompassing three locations in the Greater Pittsburgh area, one in Ohio and three manufacturing facilities in China. Responsible for server patching and maintenance and supporting IFS ERP software. Completing a Windows 10 desktop migration. Have a working knowledge of VMWare 6, Dell AppAssure Enterprise backup software, exinda Network Orchestrator, Microsoft PowerShell, Microsoft System Center 2012, Office 365 and hybrid on premise Exchange 2010/Exchange Online 2016. We recently migrated our desktop environment to Office 365 and upgraded our IFS ERP software from version 7.5 to Version 9. Completed a Kronos Time Keeping software upgrade to version 7.0.12. Assist with desktop support as needed and provide remote technical support via Team Viewer.

Confidential

Network Administrator

• Responsible for a 140 + users on a Windows Server 2008R2 based network encompassing five locations in the Pittsburgh area. Recently completed a move to a new physical headquarters location and completed an Office XP to Office 2010 migration, then migrated all users to Office365. Currently migrating all users and local server stored internal data to a SharePoint 2013 Microsoft Cloud environment. Support 60 + mobile users that VPN in via Verizon Jet Packs or from external networks and 80 + desktops/laptops in a Windows7 Pro based environment. Support 60 + BlackBerry users via Cloud based BlackBerry Enterprise Server and completed a 60 + cell phone conversion from Verizon to Sprint and a 60 + 4G laptop air card upgrade. Current cell migration is from BlackBerry’s to Kyocera Torque Smartphones. Completed a ShoreTel VOIP phone system conversion and recently completed a ShoreTel server version upgrade. Installed and maintain a Cisco based wireless network Confidential our main office and Retreat Center. Completed a Microsoft Terminal Server/Wyse Thin Client implementation to replace aging white box PC’s Confidential 18 remote sites. Working on a point to point VPN tunnel network to bring 18 small remote sites into our corporate network and install 18 additional Wyse Thin Client computers.

Confidential

Field Service Technician

• Contracted to Confidential &T Retail Services. Provided local and remote support to twenty six Confidential &T retail stores in the Greater Pittsburgh area. Troubleshot, maintained, imaged, installed, upgraded or replaced POS systems and various attached devices, printers, faxes, phones, switches, and routers on a day to day basis. Performed inventory and created, updated and maintained systems documentation. Troubleshot, maintained, imaged, installed, upgraded or replaced Dell laptops deployed to retail store managers. Managed a 300+ unit lease roll upgrade in all Pittsburgh market stores which entailed ordering, inventorying and imaging, replacing expiring lease units and inventorying, security wiping and returning expired leased units to the leasing company.

Confidential

Technical Consultant

• Provided technical consulting services and support to Plummer Slade clientele across the Greater Pittsburgh area. Performed system maintenance and support on a variety of client’s desktops, laptops and file and print and mail servers. Configured a variety of Smartphone’s for wireless email access and installed, configured and maintained various Cisco wired and soft IP phones. Setup, configured and maintained Sonic Wall firewalls and Cisco ASA 5500 series network appliances and configured for secure VPN access as needed. Provided both phone and remote access technical support to clients, as required and performed a 100 + user migration from Exchange 2000 to Exchange 2007.

Confidential

Systems Administrator

• Responsibilities include setup, configuration, testing, troubleshooting, maintenance, upgrading, updating and day to day support of 200 + Dell computers running a mixed Windows 2000/XP desktop in a mixed Windows NT/2000/2003 server environment. Completed Office 97 to Office XP to Office 2003 migrations and migrated all desktops to Windows XP. For six years was responsible for administration of a Nortel Meridian 1 Option 61C PBX and supported company provided Verizon cell phones and Blackberry’s. Migrated 200+ users to a Cisco VOIP phone system during move to new facility and also migrated 70+ Blackberry users to Treo’s and from Verizon to Sprint Wireless. Setup, configure, test and troubleshoot, migrate, update Dell laptops for secure remote access via VPN, wireless and wireless broadband. Created, deployed and updated various Ghost images of our standard Dell systems and laptops.

Confidential

Windows NT Network Administrator

• Responsibilities include setup, configuration, testing, troubleshooting, maintenance and day to day support of Gateway, CompUSA and Dell computers running a mixed 95/98/NT desktop in a Windows NT server environment. Installation, configuration, testing and maintenance of Windows NT 4.0 servers, 3COM Super Stack 3300 switches, 3COM NetBuilder routers, 3COM network interface cards, HP JetDirect cards, network printers and various add on devices and peripherals. Member of a team that planned and implemented a five site Frame Relay WAN and implemented an E-mail migration from MSMail to MS Exchange 5.5. Member of the Y2K ERP migration team responsible for implementing a UNIX based ERP system provided by Ross Systems, Inc. Ross Systems responsibilities are thin client installation, configuration and report creation, modification and maintenance. Backup administrator on a Nortel Meridian1 Option 51 PBX.

Confidential

Network Developer Analyst II

• Responsibilities include setup, configuration, testing, creation of system images, troubleshooting and maintenance of Compaq, Dell, HP and IBM PC computer systems in a mixed 95/NT/OS/2 desktop and Novell NetWare/Windows NT /IBM LAN Server/AS-400 server environment. Installation, configuration, testing and maintenance of network interface cards, device drivers, CD-ROMS, sound cards and memory upgrades. Setup, test, troubleshoot and resolve remote dial-in access problems involving field PCs and laptops. Performed needs analysis and cost justifications on departmental systems purchase requests. Interface with hardware/software vendors to maintain proprietary systems solutions. Maintained OS/2 WARP-based telephony servers for internally developed Customer Service call tracking software. Project manager of a successful 250+ PC “fork lift” upgrade of the Customer Service Department.

Confidential

Senior MicroComputer Specialist

• Responsibilities include setup, configuration, testing, troubleshooting and maintenance of Compaq and Gateway 2000 computer systems in a mixed Windows for Workgroups/95/NT and Novell NetWare/Windows NT Server environment. Installation, configuration, testing and maintenance of network interface cards, device drivers, network laser printers and print servers, CD-ROMS, sound cards and memory upgrades. Assist Network Analysts in network administration, backups/restores, perform systems inventory and coordination of warranty repairs and hardware/software ordering. Setup, configuration and maintenance of a Windows NT 4.0 Server used for DHCP and DNS. Worked on Microsoft Exchange pilot, in Information Services, in preparation for an enterprise-wide roll out that could total approximately 3000+ users Confidential both local and remote sites.

Confidential

Information Systems Specialist/Network Administrator

• Responsibilities included setup, configuration, testing, troubleshooting and maintenance of Pentium-based Compaq, HP and IBM ThinkPad computer systems in a Windows for Workgroups/Novell NetWare 4.1 environment. Installation, configuration, testing and maintenance of network interface cards, device drivers, network laser printers and print servers, switched hubs, routers, DSU/CSU's, CD-ROMS, sound cards and memory upgrades. Performed network administration, backups/restores, systems inventory, coordination of warranty repairs and hardware/software ordering. Provided software installation, upgrading, troubleshooting and training to 70+ users. Administered a Nortel Meridian Option 11E phone system. Planned migration of Windows for Workgroups workstations to Windows NT 4.0 workstation and integrated a Windows NT 4.0 Server running Microsoft Exchange 5.0 on a Novell 4.1 network.

Confidential

PC Consultant

• Responsibilities include consultation, setup, configuration, testing, troubleshooting and maintenance of 486/Pentium-based Compaq, and Dell computer systems in a DOS, Windows, Windows for Workgroups 3.11, Windows NT 3.5, Windows 95 and Novell NetWare 3.X environment. Installation, configuration, testing and maintenance of network interface cards, device drivers, laser/dot matrix printers and related print sharing devices, faxmodems, CD-ROMS, sound cards, tape backup systems and memory upgrades. Perform network and print sharing cable installation. Provide software installation, upgrading, and troubleshooting for 5000+ users. Track hardware repairs, share responsibility for PC Support Help Desk and coordinate warrantied/non-warrantied repairs with outside service providers.

Confidential

PC/Graphics Support Specialist/Computer Technician

• Responsibilities include setup, configuration, testing, troubleshooting and maintenance of 386/486/Pentium-based Compaq, Dell, DEC, Zenith and CPR clone computer systems in a DOS, Windows, and Novell NetWare 3.X environment. Installation, configuration, testing and maintenance of network interface cards, device drivers, laser/dot matrix printers and related print sharing devices, faxmodems, CD-ROMS, sound cards, tape backup systems, memory upgrades, hard/floppy/tape and Bernoulli drives, IDE/SCSI drive controllers and bus and serial mice. Maintenance of a remote communications server and remote communications software. Produce slides, scan, create and manipulate graphic images. Development of a Windows-based Online Textbook of Surgery using Asymetrix ToolBook. Provide software installation, upgrading, troubleshooting training and annual preventative systems maintenance to 150+ users. Track hardware repairs and upgrades. Maintain computer hardware and software databases. Responsible for departmental Computer Service Hotline and coordination of warrantied/non-warrantied repairs or upgrades with outside service providers.

Confidential

Account Representative/Technical Support/Software Researcher

• Responsibilities include contacting approximately 100 software publishers a week to verify the accuracy of their software listings on Menus databases. Analyzed publisher literature, reviewed short and long product descriptions for accuracy and completeness, answered publisher questions regarding product listing forms, systems requirements, product categories and description formats. Provided technical support for Menu Publishing IBM Directory on Disk software package. Handled installation problems, verified bugs discover by users, created bug reports of MIS and answered questions regarding general operation of the program.