SUMMARY:

• Twelve years of experience in the IT, and electronics industries. Achieved a successful transition from Naval Electronics into the IT field through numerous years of on - the-job training, countless hours of self-motivated research, and a multitude of work scenarios.
• Strived to always learn more, and push myself to my physical and mental limits, in order to achieve a better knowledge and understanding of the field which I’ve chosen as a career.

TECHNICAL SKILLS:

• Experienced in all current Microsoft and Apple operating systems
• Nuance Dragon Software and hardware
• Epic
• LAN and WAN assessment configuration hardware and software various frequency-based communication and antenna systems electronic test equipment calibration and usage component- level electronic troubleshooting
• TV and internet satellite dish systems remote desktop support and software asset tracking
• PC support
• HP printer and scanner support and Linux-based server support.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Network Engineer

Responsibilities:

• Provide Remote and Onsite technical support for small business clients.
• Provide Virus Removal for clients
• Image new pc’s and upgrade current operating systems to newer versions
• Maintain network documentation of clients

PC Consultant/Nuance Dragon Deployment Team

Responsibilities:

• Project management for site PC refreshes, Epic Go-lives, and Nuance Dragon Go-lives.
• Provide remote and on-site technical support.
• Responsible for imaging new PC’s and installing any applicable software including Epic and Dragon dictation software.
• Provide on-site instruction on using the Dragon dictation software, and how it incorporates into Epic.

PC/Server Analyst

Responsibilities:

• Perform computer hardware and software support, along with server maintenance for over 5000 employees in an engineering environment at a United States Department of Energy facility.
• Troubleshoot and perform maintenance on HP Laserjet printers and scanners, Dell/HP workstations and laptops.
• Responsible for database maintenance for the IT asset management group.
• Ticket tracking in the Remedy service ticket database.

Tech Support Specialist

Responsibilities:

• Provide phone technical support for cyber school students in grades 5-12
• Provide remote technical support for cyber school students using Log Me In Rescue Remote Support Software
• Provide technical support for VLN Partners employees including, Microsoft Office Business 2007, McAfee Security Suite, and Symantec Endpoint Protection
• Reformat and Re-image used laptop computers
• Responsible for tracking all assets sent to school districts of cyber school students

Independent Contractor/Installer

Responsibilities:

• Install cable television services, high-speed data services(wired and wireless), digital VoIP telephone services and associated peripherals used in a LAN network into subscriber homes using job specific tools and test equipment such as: signal strength meters, signal tracers, telephone test sets, digital multimeters, voltmeters.
• Maintain operation of cable, broadband, and VoIP telephone systems.
• Provide over-the-phone tech support or in-home support.

Instrument Technician

Responsibilities:

• Perform complete installation of the RIGWATCH real-time data acquisition system on oil and natural gas drilling rigs.
• Wire, setup, and test system components, PC's, and sensors in-shop prior to installation, and on-site after installation.
• Install and configure all necessary software and hardware, to include PC’s, sensors, routers(wired and wireless), Confidential and Hughes Satellite dishes, and Cisco VoIP phones
• Perform surveys of drilling rigs to determine required hardware configurations.
• Test and troubleshoot data acquisition hardware and software after installation, in all areas of rig site.
• Provide 24 hour on-call technical support of field installations.

Electronics Technician/IT

Responsibilities:

• Management of electronic repair shop assets and personnel.
• Supervision and training of junior personnel.
• Work center safety supervisor.
• Test equipment calibration management supervisor responsible for 123 pieces of digital and analog electronic test equipment.
• Performed Fiber Optic and Cat5 cable fabrication and testing for installation on ship's Secret and Non-Secret LAN system.
• System administration and troubleshooting of shipboard LAN systems.
• Performed installation and replacement of vital computer hardware on desktop and laptop PC’s, and Proliant Servers for ship LAN system.
• Component level repair of circuit assemblies.
• Performed preventive and corrective maintenance on all shipboard communications systems.
• Performed organizational level maintenance on navigational electronic systems.
• Operate and troubleshoot INMARSAT B HSD satellite telephone and internet system.
• Instrumental in the refurbishment and repair of over 360 shipboard antenna assemblies.
• Trained work center personnel in the proper overhaul and refurbishment procedures on hundreds of work packages.
• Work center morale, welfare, and recreation representative.
• Inventoried shop spare parts and tools, and ensured compliance with command Pre-expanded Bin (PEB) and Tool Control Program.
• Volunteered for command funeral detail for 5 months, participating in over 100 funerals for active and retired military personnel.