SUMMARY

• More than7 years of Experience in System Administration. Working Knowledge in windows Server 2003/2008, and 2012 R2.
• Active Directory, DHCP and DNS server and Managing Windows OS. Working experience installing and troubleshooting windows server 2008 and 2012R2, VMware - Vcenter5, ESX, Deploy LUN, Template and Storage. Manage Virtual Servers and workstation.
• Strong TCP/IP Knowledge, CISCO Professional; completed extensive study on Networking (CCNA). Worked on Cisco Catalyst 4500E, 3850E and 3650 series switches.
• Configured Vlan, switch Security and Spanning tree protocol. Proficient in OSPF, EIGRP, RIPV2 Routing protocols.
• Configured and troubleshoot. NAT, PPP, Frame relay. Installed and updated Cisco IOS. Third party software packaging, Image creation and Managing UIU Database. Scripting with PowerShell 3.0-4.0 HTML 5 and JavaScript.

TECHNICAL SKILLS

• VMware
• TCP/IP
• Routing with OSPF
• EIGRP
• RIPv2
• VLSM
• switch configuration ACL
• NAT
•  FRAME RELAY
• Remedy
• Service Now and HPSM for trouble tickets. Video and Sound software trouble shoot and installation.

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer 

Responsibilities:

• Install, configure and administer Windows Server 2012.
• Configure advanced Windows Server 2012 roles and services.
• Maintain existing Windows Server 2008 R2 Branch Office infrastructure configuration.
• Install and configure the Hyper - V Server role.
• Deploy and manage a server virtualization environment using Microsoft technologies.
• Coordinate Branch Office server hardware, OS and backup software deployment/refreshment projects.
• System Center product knowledge including Data Protection Manager and Virtual Machine Manager.
• Use Windows PowerShell for administering and automating administration of Windows based servers.
• Proficiency using Windows PowerShell to automate the management and configuration of virtual infrastructure environments.
• Troubleshoot network protocols.
• Formulate conclusions about the state of the virtualization environment using a third party.
• Monitoring and reporting tools.
• Develop methodologies and practices to manage and plan system capacity based on projected growth rate to ensure that system performance remains at acceptable levels.
• Develop and execute high availability, disaster recovery and failover technology as it pertains to physical and virtual server environments.
• Implement backup and restore strategies for virtual machines.
• Knowledge of networking technologies used in a virtual environment.
• Deploy server images and templates.
• Knowledge of Microsoft s Distributed File System (DFS).
• Communicate technical procedures and processes to non-technical users.
• Work with teams, vendors and consultants to determine strategy for complex system changes, upgrades and implementations.
• Participate in problem management reporting, resolution and documentation in Change, Asset and Problem Reporting System (CAPRS).
• Develop server configuration, maintenance and operations documentation.

System Administrator

Responsibilities:

• Provide COT’s support for different applications. Mange, maintain and update third party and in-house application. Evaluate and recommend fixes and updates to meet Agency standards and security requirements.
• Account management with Active Directory, Apply local and domain range policies using GPO.
• Scripting with PowerShell to Automate tasks. Automation of AD and DHCP tasks.
• Deploy, manage and upgrade virtual machines in a 100% virtualized datacenter in both VMware and Hyper-V
• Web hosting in IIS6, 7, 7.5 and apache. Troubleshoot and administer web servers.
• Manage over 300 network printers, creating print queues, manage drivers and IP addresses.
• Update Printer Firmware’s, security fixes, and Email and LDAP settings. Provide echo friendly print settings in all printers and manage and maintain the print servers.
• Implemented secure printing in different printers using different Authentication methods including but not limited to Government PIV card, Kerberos, Kerberos over SSL and SSL.
• Provide System administration support for DHCP and DNS servers. Manage DHCP and DNS servers.
• Third party (COT’s) application Support for DVMax, VBSMAX, SQBIX and AutoCAD.
• Manage, Configure and deploy virtual servers in VMwareVCenter 5.
• Monitor Servers, workstations and applications using Hyena, TEM, Orion, and Scomms.
• Work with different Vendors for application and Hardware support.Test, implement and evaluate changes,
• Create change requests for project and write implementation plan.
• Assist IT security providing information and applying changes to the printer features for security vulnerability and performance.
• Write SOP’s and working procedures, assisted in creating Active role group and provide documentation and procedures for NIH Events management.
• Provide Blackberry and IPhone Support based on government security standard including Exchange enterprise Email. Enterprise Blackberry and IPhone Encryption.

Network Administrator

Responsibilities:

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
• Installs and optimizes HW/SW/Networking product and configurations at customer sites. Diagnosis and resolve product performance problems. Maintain and manage Network Printers.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Perform highest level of proactive account responsibilities. Windows XP and PC hardware imaging and configuring PCs including IMACs.
• Setup laptops, help users logon and work troubleshooting tickets.
• Use SCCM Application Layering Tool for the purpose of providing an automated solution to install and test enterprise end-user applications on newly imaged or replacement machines prior to distributing the machines to the end-users.
• Asset management and tracking.

Helpdesk /Network Technician

Responsibilities:

• Provides Tier 2 IT support for all end-users via online, in-store, telephone and on-site channels.
• Desktop imaging and deployment, hardware replacement, repair, upgrade and set up new users.
• Manage, configure and setup internal Network, upgrade ISO for routers and switches from vendors.
• Work on different routing protocols, switch configuration, subnetting and apply ACL.
• Responsible for providing a written report and documentation on work performed.
• Support the internal users with ticketing system (Remedy).
• Set up, configure and trouble shoot Networked HP and Xerox Printers.
• Performed System support and trouble shoot a Server based application, active directory, group policy, DNS, DHCP, Outlook setup.
• Filmed, produced, and edited content for documentaries, special event coverage, and dignitary meetings.
• Promoted network content with marketing/ad material; responsible for uploading shows via Company website.
• Managed digital storage, format conversion, and recordkeeping of network content.

Easy-Tech Resident Technician Help Desk

Responsibilities:

• Installed operating system software and antivirus software, system upgrades and removed viruses on various computers.
• Provide System support in Window based OS (XP, VISTA, and WINDOW 7) and migration to WIN 8.
• Repair Motherboard, cracked screen, internal components, memory and hard drive upgrade.
• Provided configuration/setup of small networks, as well as network setup consultation for customers.
• Supplied extensive advice about and sold CISCO, NETGEAR, BELIKIN and LINKSYS network equipment to customers.
• Supported customers and internal-store employees via online, in-store and on-site channels.

Network Administrator

Responsibilities:

• Design, configure and troubleshoot internal network.
• Package Drivers and third party applications.
• Installed, troubleshoot and maintained network printers.
• Created Images, test images and different applications. Managed encryption server