SUMMARY:

• An opportunity to work as an IT professional while achieving results and developing strong working relationships.

TECHNICAL SKILLS:

Hardware: HP ProLiant Servers, Dell PowerEdge Servers, Dell Optiplex Towers, Dell Latitude Laptops, IBM Lenovo Laptops, Blackberry Handheld Device, Avaya VoIP Phone Unified Communication Systems, Network Attached Storage 568A & 568B Cross Connect Connections

OS& Software: Windows XP, Windows 7, Windows Server 2003, Windows Server 2008, Windows Server 2008/2008 R2 Active Directory, Windows Server 2012/2012 R2 Active Directory, Microsoft Lync Communication (SIP), Forefront Identity Manager, Redhat Fedora, Redhat Linux 5/6, VMware ESXi, Cisco IOS 12.x higher, Cisco ADSM, Bind 9.3.6 and higher, WebAdmin, Microsoft Office 2007/2010/2013, Microsoft SQL 2008&2008 R2/2012&2012R2, PKI Certificate Infrastructure, Remedy

Networking: Cisco 3560G/3560/3750 Catalyst Switch, 5305/4305/3430 Adtran Routers, Wireless Networking

Virtualization Technology: VMware ESXi 5.0, 5.5&6.0, Microsoft Hyper V

Security Tools: McAfee Antivirus 8.8, McAfee EPO, Host Based Security System (HBSS), Symantec Guardian Edge Encryption, Assured Compliance Assessment Solution (ACAS), Security Content Automation Protocol (SCAP), Cisco ACS, Symantec End - Protection 12.2

Patch Deployment: Windows SUS Patch System, VMware Shavlik Patch Deployment, Microsoft SCCM

Monitoring System: Microsoft SCOM, SolarWinds Network Tools, HP Insight Manager, WhatsUpGold Monitoring Tools, DameWare Utilities

Backup Technology: ComVault Enterprise Backup, VM Ware Snapshots and Disaster Recovery

Email Systems: Exchange 2003/2007/2010, Blackberry Enterprise Server v5 & 10, Linux Send Mail 8.2 & higher

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

System Administrator

• Perform day to day support on Microsoft active directory including GPO management, user/computer/server account creation, termination and changes.
• Monitor, maintain and configure DHCP, DNS, print, exchange and SQL servers in VMware environment.
• Build and maintain Microsoft System Center components (Configuration Manager, Operations Manager, Service Manager used for reporting, asset management and operational status alerts
• Build packages used to update software agency wide.
• Maintained/Configured 2007/2010 Exchange Server including mailbox and distribution list creation, groups and distribution list management with OWA management and email relay with aliases using a sendmail server.
• Install and maintain McAfee Security (Host Intrusion Prevention, Policy Auditor, ACCM, and DLP Endpoint). Create and enforce policies and other task required to monitor and secure workstation and servers.
• Maintain and upgrade virtual servers (Win Server 2008, Win Server 2012, Red Hat Linux 5/6) using VMware software. Restore virtual machines using commvault backup software.
• Server and workstation security vulnerability remediation using ACAS and SCAP compliance software.
• Provide guidance on the implementation of new projects or assignments which involve the replacement of servers, printers, retiring systems, introducing new technologies, the revision of system images, the consolidation of network devices, and creating new SOP’s.
• Build Windows 7 baseline images for all department employees in accordance with DISA STIG requirements.
• Build Windows Server 2008/2012 and Linux Red Hat 5/6 baseline images for new server deployments
• Provide notification of scheduled downtime/outages in accordance with the Standard Operating Procedures (SOP).
• Participate in ensuring DIACAP and RMF requirements are being met.
• Preform weekly vulnerability on 150+ servers and 1000+ workstation.
• Create/Configure/Maintain 50+ GPOs group policy objects on the network.
• Install hardware and software for approve network mods.

Confidential, Alexandria, VA

IT Specialist

• Perform day to day support on Microsoft active directory including user/computer account creation, termination and changes.
• Assist users with making sure their CAC cards work properly and their certificates have been published successfully.
• Build Windows 7 baseline images for all department employees in accordance with DISA STIG requirements.
• Provide guidance on the implementation of new projects or assignments which involve the replacement of printers, retiring systems, introducing new technologies, the revision of system images, the consolidation of network devices, and creating new SOP’s.
• Provide notification of scheduled downtime/outages in accordance with the Standard Operating Procedures (SOP).
• Remove, replace and troubleshoot computer equipment and its peripherals.
• Develop and implement hardware lifecycle replacement plan for workstations and peripherals.
• Create SOP’s for helpdesk daily functions.

Confidential, Mclean, VA

Installation Technician

• Participated in an overseas deployment to support the design and build out of secure room facilities in Department of State embassies.
• Conducted initial site walk through with customer at overseas locations to discuss the build out plan and approach. Engaged customers upon the completion of projects to ensure requirements were met as defined.
• Managed and handled the logistical transport of hardware, devices, and materials during overseas deployments.

Confidential, Falls Church, VA

Systems Administrator and Training Administrator Officer

• Monitored, tracked, and responded to incidents within Remedy.
• Created and managed network and local user accounts.
• Reset passwords for both classified and unclassified accounts.
• Performed scheduled maintenance on classified and unclassified desktops and laptops; maintenance activities included OS security patches and updates and deploying anti - virus updates using McAfee.
• Escalated unresolved trouble tickets to Tier 2/3 Engineering Team
• Installed, configured, and setup of desktop computers and network printers.
• Troubleshoot desktop, laptop, and printer related issues.
• Lead several training initiatives for visiting users; trained users on Lotus Notes, secure mail, file transfer procedures and policies for classified to unclassified documents, and software applications.
• Developed PowerPoint presentations and pamphlets for training initiatives.
• Responsible for the setup and maintenance of audio and visual equipment in the classroom training environment.
• Created local admin accounts on desktops and laptops for training use.

Confidential, Washington DC

Data Cable Technician

• Performed short-term and long-term forecasting and planning of the installation of telephone, data, coaxial and fiber optic cable to ensure all tasks were met in a timely fashion.
• Tested, troubleshoot and repaired issues in cabling used in both telephone and data network operations.
• Maintained voice and data wiring closets and terminated phone and Ethernet jacks.
• Terminated CAT 5e/6 cables to 110 blocks, 66 blocks and patch panels, and route and terminate riser and coaxial cabling.
• Utilized Fluke Digit Meters to configure and troubleshoot connectivity problems, and establish baselines for managing networks.
• Created and maintained detailed documentation on all assignments, including accurately labeled cabling systems.