SUMMARY:

• A results - oriented leader in Information Technology systems.
• Comprehensive experience leading divisions across multiple network infrastructure and technical operations.
• Expertise in developing strategic plans and road-maps that aligns with Confidential with business goals and objectives.
• Background included in Application Administration to help reduce expenses to streamline system operations and implement Business Continuity and disaster recovery planning.

TECHNICAL SKILLS:

Systems: Wintel Systems, Linx/UNIX, Novell NetWare, Mac OS, SQL/Oracle servers, Citrix, AS/400/Prism, Networking, TCP/IP, Network Switches, HUBS, Lotus Notes, MS Exchange server,MS SharePoint

Databases: Oracle, SQL, MySQL, Relational Databases

Languages: PHP, JavaScript, Ajax, Visual Basic, T-SQL, HTML, Windows Powershell, Macros

Software: MS Project, MS Visio, MS Office, Lotus Notes, Business Objects, Crystal Reports, SunGuard LDRPS (Living Disaster Recovery Planning System), Varolli NotiFind, Quark Express, Cisco VPN, PBX, Web Design

PROFESSIONAL EXPERIENCE:

Systems Analyst-Programmer

Confidential

Responsibilities:

• Create T-SQL Queries to validate content entered into EMR System.
• Utilize SQL's Profiler to ensure reports are showing proper data for Operations Personnel.
• Administer and create PHP, HTML and JavaScripting with Ajaxing for intranet which ties into EMR System.
• Create and update Crystal Reports for both Operations committee and Billing department.

Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Assist in the development and deployment of applications within the LDRPS Tool.
• Configure the user and security configuration for the Navigational purpose of the application.
• Support application user security processes, key application security concepts, including authentication, access control and group access.
• Perform and implement quality control on the management of data feeds.
• Expedite troubleshooting resolution of any day-to-day issues to allow the user base to functional without any interruptions.
• Development of custom reporting using Crystal Reports and should have a working knowledge of database design.

PC Support Specialist

Confidential, Owings Mills, MD

Responsibilities:

• Communicates directly with the client via the telephone on PC issues determined to be too complex for the service groups to handle effectively.
• Resolves the client's issues as it relates to the support of ADP's PC products.
• Provides software support to region operations, sales, client services and implementation regarding the resolution of clients PC related problems occurring from unique processing or technical difficulties.
• Performs hardware/operating system review for all new and re-installations for single or multi users and troubleshoots software installation, configuration and set up issues.
• Continually upgrades knowledge and skill base relating to new product rollouts, existing products and new technology (i.e., Novell, NT, Citrix/Win Frame/Meta Frame, Oracle, etc.) to increase proficiency in a technical support capability.
• Participates in, and conducts booster classes for regional associates (i.e., sales, implementation, client services, etc.) so they gain an understanding of ADP systems.

IT Site Coordinator

Confidential, Rockville, MD

Responsibilities:

• Responsible for running management based reports in a timely manner which includes; scheduled and ad-hoc reports for daily, weekly and monthly cycles for client requests, financial and management reporting.
• Provide Claim System Administration for Workers Compensation and Auto Liability/General Liability systems which includes; troubleshooting, following up with user issues, training, maintenance, backup support and system operation.
• Local IT Representative for disaster recovery.
• Manage office phone system outgoing messages in event of closings.
• Assist with planning supervision of local staff during disaster recovery response (general including non-IT specific actions. Subordinate to local Program Director for Montgomery County Risk)
• Keep and update staff/client contact information listings.
• Maintain backups of user data and SQL claims data.
• Support user and troubleshoot use of claims system located on remote server in Dublin, OH.
• Meet with client representatives one on one to discuss needs.
• Serve as liaison between client representatives and home office IT professionals to further resolution of client requests. Test/Audit solutions locally.

IT Site Coordinator

Confidential, Glen Burnie, MD

Responsibilities:

• Managed five networking systems for Confidential clients for math modeling, intranet, company-specific facility software, Oracle 8i database/middle tier, and Oracle 9i database/application server Enterprise/Oracle reports
• Supervised IT PCS staff troubleshooting second-level support calls
• Monitored and managed IT cost and spending within corporate budgets
• Collaborated with Senior Vice President, Directors, Managers, and IT staff
• Responsible for Research and Development website
• Revamped and launched intranet site—using Microsoft Internet Information System, FrontPage 2000, and Windows XP Office
• Created 8i database and middle-tier system for use in LIMS
• Implemented production of 9i database and application server for reporting information to high-level management for daily progress monitoring

IT Site Coordinator

Confidential, Columbia, MD

Responsibilities:

• Provided first and second-level support
• Solved complex user problems with operating systems—DOS 6.22, Windows for Workgroup 3.x, Windows 95, Windows NT (workstation and server 3.x and 4.0)—as well as Quark Express, Crystal Reports, Lotus Notes 4.x, and Microsoft Office 95 - 97
• Assisted Network Administrators with Banyan Vines and Windows NT and Notes Administrators with Lotus Notes 4.5, 4.6, R5
• Configured Notes mailboxes, ACL, and other Notes-related folders
• Provided second and third-level support for 30 remote clients and second-level support for sales offices and other remote clients
• Served as help desk support engineer
• Provided first-level support for Windows 95 environment and hardware issues, AS 400/Prism, and other company-specific software
• Ran reports and created customized reports for managers and directors.
• Created server backup tapes
• Served as support engineer for migration project at major health care organization using Windows NT/Novell 4.11 network
• Upgraded 400 desktop PCs from Windows 95/3.1/DOS to Windows NT workstation 4.0
• Installed and configured Windows 95 on 30 IBM laptops using Ghost—rewiring phone closets, upgrading hardware, and installing OS and applications with custom configuration of client desktops
• Provided tier-one telephone support for 1000 users
• Maintained Sales Department contact management database system using Goldmine
• Responsible for overall product integration and implementation, database design, user interface, and administration
• Created end-user training materials, including instructional manuals, lesson plans, and user guides and support
• Produced customized reports and data analyses from sales database, using Crystal Reports, Microsoft Access and Fox Pro, and other software