TECHNICAL SKILLS:

• ACMS, NSS, Various Order Entry Platforms, BAC, UNIX, Intec Mediation, and Kenan v.11.7.
• Worked with 5ESS, DMS 250, and Sonus switches as well as SIP Trunking.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, Pennsylvania

Responsibilities:

• Analyze and monitor voice & data billing for the organization.
• Audit voice telecom expense journal entries to TEM system & budget explaining variances in telecom spend.
• Research & correct billing discrepancies for voice & data services.
• Compiled inventory to be used as a single point resource for Confidential, technicians, and financial analysis.
• Recovered $205K in service provider billing errors.
• Realized $102K savings over two - year period as a result of vendor contract adjustment.

Confidential, Pittsburgh, Pennsylvania

Billing Systems Domain Analyst

Responsibilities:

• Audited and recovered approximately $10M in unbilled Kenan errors.
• Organized and implemented company-wide error correction processes to resolve billing platform issues.
• Billing domain analyst (table attribute research) for Kenan/CSG error file to correct & recover /unbilled revenues for company.
• Worked with order entry, development, provisioning, mediation and sales support, to resolve unbilled revenue issues and make overall changes to Kenan if configuration issue caused errors.
• Investigated and resolved inquiries/customer disputes pertaining to billing issues such as rates and taxes.

Confidential

Process Engineer

Responsibilities:

• Wrote methods and procedures for internal functions of municipally funded fibre optic project.
• Documented & developed processes for supply chain management, billing, and quality assurance.
• Created manual bill and engaged in requirements analysis for semi-automated billing process.
• Reconciled weekly accounts payable for VOIP, and video installations according to negotiated contracts.
• Conducted contract compliance in relation to service provider billing.
• Performed inventory evaluation of installed access portals Confidential customer locations.
• Applied rates, promotions, monthly & non-recurring charges during bill generation process for VOIP, Video and Data Services.

Confidential, Pittsburgh, Pennsylvania

Administrator

Responsibilities:

• Provided administrative support to Laboratory for Educational Technology/School of Medicine.
• Downloaded course material and assisted instructor’s on Medical School curriculum website.
• Provided help-desk support.
• Reviewed resumes for open positions in department, categorized candidates, and arranged interviews.

Confidential

Business Analyst

Responsibilities:

• Performed SWOT analysis resulting in a clear understanding of the organization’s position in the market.
• Analyzed social issues in Ukraine and designed projects to successfully assist affected groups.
• Conducted development initiatives and wrote grants for funding from TACIS, USAID, and various donors.
• Engaged in public relations and marketing functions on behalf of Confidential -Spes.
• Supported a trafficking project with Italian Confidential partner.
• Edited website information to standardize and communicate Confidential -Spes goals, objectives, & projects to the public.
• Acted as liaison between Confidential & international organizations.
• Coordinated project implementation between donors and Confidential -Spes and provided feedback
• Coached staff on Western donor expectations and processes.
• Documented & evaluated project effectiveness and developed business models for self-sustainability initiatives, and process improvements.

Confidential, Pittsburgh, Pennsylvania

Customer Relationship/Project Manager

Responsibilities:

• Managed 8 million dollar customer by supporting maintenance, ordering, and billing functions for voice & data services.
• Project managed T1 service implementations for large hotel chain.
• Conducted status calls which provided status to clients regarding maintenance & order issues.
• Processed adjustments for customers due to billing errors.
• Wrote procedural manual for an undocumented ordering process.

Confidential, Pittsburgh, Pennsylvania

Confidential - Quality Assurance Analyst

Responsibilities:

• Wrote test plans, executed scripts, and conducted testing to determine if code changes to taxes, rates, and discounts posted correctly to the bill product.
• Reviewed accounts to determine if discounts, promotions, rates, and taxes were compliant with FCC tariffs.
• Met monthly bill production metrics on a consistent basis for multiple bill runs.
• Identified and analyzed incidents, prioritized severity, and determined resolution.
• Verified bill mediums such as CD Rom, Billing Edge, and EDI.

Confidential

Internal Auditor

Responsibilities:

• Converted 50,000 medium and large business accounts from Bell to Confidential & Confidential billing systems following telecom divestiture.
• Analyzed accounts receivables and internal billing systems/databases to determine root cause of uncollected revenues: user error (order submittal), system, or facilities (provisioning) for fixed wire line services.
• Researched customer billing inquiries.
• Verified monthly EDI file to match internal billing system.
• Collected supporting data and made recommendations to development team pertaining to billing system enhancements.
• Recovered revenue estimated Confidential $5 million dollars in unbilled usage.
• Identified breakdowns in workflow functions related to billing errors and implemented solutions to correct processes.Developed working relationships with associates in Bell Operating, Other Common, and Independent Carriers to resolve billing issues.
• 15 years experience reading USOC tables, tariffs, analyzing account structures, and reading service orders.
• 21 years experience BSS/OSS Support.
• Created reports/compiled metrics for headquarters staff, providing status and project documentation.