SUMMARY:

• Senior IT certified professional with over 16 years of in - depth knowledge and extensive experience in infrastructure and operations management, systems integration, and business application management.
• Solid skills in systems design, implementation and configuration in large scale enterprise environments, and can work with business/technical stakeholders to manage process details at a high level using excellent communication and interpersonal skills.

TECHNICAL SKILLS

• Citrix XenDesktop 7.9/7.1/5.6, XenApp 7.9/6.5/6.0/ 4.5, Provisioning Server 7.x/6.x/5.x,
• XenServer 7.x/6.x/5.x, XenMobile Device Manager 10.x/8.7/8.6, App Controller 2.9/2.8, NetScaler ADC 11.x/10.x/9.x, NetScaler Access Gateway, Citrix Access Gateway 4.x,
• Citrix Secure Gateway, Storefront 3.x/2.x, Web Interface 5.4, Microsoft App-V 5.x.
• Password Manager, EdgeSight 5.x, User Profile Manager 5.x/4.x, Merchandising Server and AppSense Environment Manager 8.x.
• VMware vSphere 5.x; ESXi 3.5-5.x, Virtual Center, View (Virtual Desktop Infrastructure)
• WYSE Thin OS, Windows XPe, Windows CE, WYSE Device Manager 5.x (WDM), WYSE VDA; iOS and Android devices.
• Hyper-V Server 2012R2, Hyper-V Server 2008, Windows Server 2012, Windows 2008R2, Windows Server 2008, Windows Server 2003, Active Directory Services, Windows 10, Window 8, Windows 7, Windows XP, IIS 7.x /6.x, WSUS, SCCM,
• OS/2 Warp, SCOM, SCVMM 2008, SCVMM 2012R2, SMS 2003, Exchange 2007/2003.
• ISA 2000 Server, Proxy Server 2.0, RightFax 9.x.
• Remote installation services (RIS) & Ghost imaging.
• Microsoft SQL 2014; Microsoft SQL 2008; Microsoft SQL 2008/2005 Express.
• DNS; DHCP; WINS; TCPI/IP; IPX/SPX; IPSEC; L2TP; PPP;PPTP; HDLC; NetBIOS
• BGP; EIGP; OSPF; STP; VTP; RIP; SNA.
• Cisco VPN & PIX Firewall Administration, Routers, Switches, Concentrators and ASA.
• Cisco Aeronet wireless bridges and Access Points
• Install and configure vSAN/Storage Area Network /Network Attached Storage.
• Trend Micro, McAfee VirusScan, Symantec End Point Protection, Sophos and F-secure.
• VERITAS Backup Exec, NetBackup, Veeam, PHD Virtual and ArcServe.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta GA

Solutions Architect

Responsibilities:

• Develop and manage various standards and procedures for implementing and maintaining global Citrix infrastructure and its components.
• Serving as trusted advisor to customers with respect to virtualization technology design, implementation and day to day operations management.
• Developing highly technical customized solutions to meet customer and user needs.
• Managing on-site client relationships and expectations for Citrix largest customers requiring highly developed technical and business analysis skills.
• Support entire enterprise-wide, multi-site, and multi-farm global Citrix environments. Provide guidance on farm design, implementation and administration/ operations.
• Work closely with Technology Architecture teams to introduce new and innovative forms of technologies to improve performance and cut costs.
• Participate in the development and enforcement of company IT standards, policies and procedures, develop and update technical documentation.
• Enhance server farms to meet security, audit and compliance requirements.
• Design and implement highly available XaaS infrastructure using NetScaler ADC/SDX, GSLB, HA, Load balancing, SSL Offload, NetScaler Gateway, CloudBridge, XenMobile MDM/MAM, Storefront, XenApp, XenDesktop, vSphere, XenServer, F5 load balancers, Cisco (PiX, ASA, VPN with IPSEC, various routers and switches), wireless LAN infrastructure (WiSM/LWAPP, security, mobility support and redundancy), support infrastructure using many networking standards and protocols: TCP/IP, RIP, IEGRP, OSPF,BGP, STP, VTP and IPSEC.

VDI Engineer

Responsibilities:

• As VDI Engineer, my responsibilities on the project are to provide day-to-day operations /administration of the non-branch VDI environment.
• Primary point of contact for all escalated VDI issues, including 24/7 on-call support.
• Work with Lines of Businesses (LOB) to make sure all required applications are available and fully functional.
• Conduct User Acceptance Testing (UAT) after installing monthly Microsoft patches and or upgrading applications in the virtual disk image. Also work with application teams to remediate any application issues.
• Research and work with App-V packager to package applications in the App-V environment.
• Build and administer the VDI infrastructure servers /services namely Hyper-V server 2008 hosts, XenDesktop Controllers, PVS servers, App-V publishing and management servers, AppSense Environment Manager and Wyse Device Management servers.
• Update PVS images on a monthly cycle to include Microsoft patches and application upgrades in the Production and DR site.
• As part of the Windows 7 migration project was able to migrate users and applications from Windows XP to Windows 7 in the VDI environment.
• Providing support, troubleshooting application issues (root cause analysis) in VDI environment for both installed (baked-in) applications or streamed applications from App-V.
• Conduct training sessions and knowledge transfer to new employees/vendors.
• Create documentation (Right Answers Articles) for use by the helpdesk and other VDI engineers to resolve issues in the environment.

Solutions Architect

Responsibilities:

• As Solutions Architect, my responsibility on the project was to provide planning, design and implementation services. Created a Statement of Work (SOW), engineering design document and implemented solution in the client data center.
• Implemented a fully redundant and highly available turnkey solution of the following products:
• XenDesktop 7.1, Storefront 2.1, Provision Services 6.x, XenApp 6.5, Web Interface 5.4,
• EdgeSight 5.4, XenMobile Device Manager 8.7, App Controller 2.8 and NetScaler 10.
• Provided custom training to the engineering and support teams responsible for each component of the solution.

Large Scale XenApp/ XenDesktop Engineer and Operations Manager

Responsibilities:

• Provide thought leadership to guide integration of any new architecture with all components of Wal-Mart infrastructure, as well as guidance on farm design decisions for both existing Citrix infrastructure as well as new Citrix infrastructure. (XenApp 4.5/5.0 and 6.5, Web Interface, XenDesktop, Provisioning Services, Access Gateway, NetScaler, EdgeSight).
• Performing day-to-day high level Citrix administration which includes system administration (add additional capacity, install patches, provisioning, with SCOM and Microsoft Operations Manager) as well as integration with IT support infrastructure (Windows Server 2008/2003, Active Directory, Group Policy administration).
• Integrating new applications and maintaining existing applications in the Citrix environment. (MS Office, various versions as well as client proprietary software)
• Providing support, troubleshooting and complex problem resolution (root cause analysis) on escalated issues to vendor support while monitoring and maintaining application environment stability.
• Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences.
• Participate in the development and enforcement of company IT standards, policies and procedures, develop and update technical documentation.
• Enhance server farms to meet security, audit and compliance requirements.

Citrix Administrator/ Engineer

Responsibilities:

• Provide day-to-day Citrix XenApp farm administration across large XenApp farms located in several sites.
• Provisioning, administration of RSA tokens and troubleshooting token issues.
• Troubleshoot connectivity issues with Citrix receiver, Web interface, Citrix Secure Gateway, NetScaler Access Gateway.
• Support entire enterprise-wide, multi-site, and multi-farm global Citrix environments with users/ client located across all over the world.
• Developing standard operating procedures (Runbooks) for the offshore team.
• Provide guidance on implementation, administration and operations management.
• Develop and manage various standards and procedures for implementing and maintaining global Citrix infrastructure and its components.
• Serving as trusted advisor to customer with respect to virtualization (technologies, best practices and implementation).
• Managing onsite client relationships and expectations for HCL’s largest customers requiring highly developed technical and business analysis skills.
• Work closely with Technology Architecture teams to introduce new and innovative forms of technologies to improve performance and cut costs.
• Participate in the enforcement of company IT standards, policies and procedures, develop and update technical documentation.

Telecom and IT Operations Manager

Responsibilities:

• Supplied technical leadership and direction for all aspects of information technology and telecommunications for the main office and 6 branch offices.
• Provided technical leadership, expertise and direction working with contractors in design, implementation and application support.
• Directed and coordinated functions responsible for network installation, desktop/server support and administration, including hands-on support of Cisco firewalls, VPN devices, routers, switches and WLAN equipment.
• Responsible for Monitoring and administration of Microsoft Exchange 2003, Windows 2003 Server, FTP site, Oracle 10g, Spatial info, AutoCAD 2004, NAS server, IIS 6, WSUS, QuickBooks Enterprise Edition, RightFax and Site to Site VPN.

Network Administrator

Responsibilities:

• Managed installation and infrastructure of Citrix Metaframe XP and NFuse for web application portals for internal users and third party vendors.
• Managed Installation of network and IT infrastructure, including Windows 2000/2003 Active Directory, Exchange 2003 and Blackberry Enterprise Server, Symantec Corporate, Trend Micro Server Protect and McAfee ePolicy Orchestrator.
• Managed and supported SQL Server 2000, Connect Care CRM, and MOM 2003.
• Provided Desktop Support on level 3 ticket escalations.
• Managed IT infrastructure including print servers and terminal servers, Cisco VPN concentrators, switches and routers.

LAN/WAN Administrator

Responsibilities:

• Supported desktops and servers running Windows 2000 Advanced Server, Windows 2000 Professional, Windows XP Professional, WINNT 4.0 Server, WINNT 4.0 Workstation, including desktop deployment using Remote installation Services (RIS) and Ghost imaging software.
• Installation and administration of Internet Information Server 5.0; (IIS5), Internet Security and Acceleration server 2000 ISA, RADIUS server, RightFax server, WINNT Terminal Server Edition.
• Installation and administration of Citrix Metaframe 1.8 and XP as well as Citrix clients.
• Managed and Administered Active Directory Services ADS, DNS, DHCP, WINS, as well as Novell Directory Services (NDS) via ADSI and NetIQ migration tools. Also handled Lotus notes clients, Siebel, PeopleSoft, Reflections, Exceed.
• Managed Jet Direct printers, File and Print servers, Cisco Aeronet wireless infrastructure, Cisco VPN, and mobile device setup for executives (Palm, Handspring Visor, Blackberry).