PROFESSIONAL SUMMARY:

• Troubleshooting and configuring Confidential Security devices - ASA/IPS/Ironport/SourceFire NGFW
• Experience with Palo Alto NGFW
• Troubleshooting WAN and LAN network infrastructure event/outages
• Building and administering Linux servers - (rpm/deb) Linux Distributions
• Monitoring, analyzing and remediating enterprise level network security events
• Confidential IOS, IronPort Async OS, Palo Alto PAN OS
• SourceFire Advanced Malware Protection, NetForensics, Splunk, EM7, Remedy
• Certified SOC Expert, SourceFire Certified Professional
• Experience with Linux/Windows Systems Administration and Network Support
• Experience with Git, Docker, Vagrant, Jenkins
• Experience with Confidential Routing/Switching/VPN
• Experience with Apache Ant, HTTP servers, Confidential, Virtualization

WORK EXPERIENCE:

Software Release Manager

Confidential, Boulder, CO

Responsibilities:

• Responsible for release management automation, testing and continuous delivery of all company software throughout the deployment cycle.
• Act as a liaison between more 90 developers and the systems' architecture leveraging tools such as Git, Docker, Jenkins,Virtualization, and other custom and open source tools in the delivery of new software products and critical updates in a heavily-customized Salesforce environment.
• The position requires a knowledge of systems architecture, networking, software development, program management and version control processes.

Jr. Application Developer

Confidential, Boulder, CO

Responsibilities:

• Develop solutions on the Salesforce.com platform utilizing Apex, VisualForce, CSS, HTML and JavaScript to create, augment and maintain company-wide end user experience.
• Responsible for enhancement of processes via workflows, approval processes as well as the creation and modification of custom objects.
• Troubleshoot and deliver support for break/fix issues, field additions, validation rules, triggers and controllers.
• Design, test and implement custom software solutions via the creation and modification of classes, pages and components.

Network Security Analyst

Confidential, Austin, TX

Responsibilities:

• Performed deep packet data analysis and classification of network security related events.
• Post event forensics and remediation.
• Troubleshooting and resolution of WAN outages, device outages and security related fault events.
• Configured, administered and troubleshooting of network devices such as routers, switches, PIX firewalls and Adaptive Security Appliances, log hosts and Intrusion Detection/Prevention systems.
• The position required deep knowledge of Linux and Windows server and desktop OS’s as well as Windows and Unix shell commands and arguments.
• Communicated with customers, vendors and carriers regarding status of attacks and outages via email and telephone.
• Position required understanding of telecom circuits, networking and TCP/IP, various OS’s, Virtualization, analysis of various log files and the ability to reconstruct attack vectors.

Customer Interactive Network Associate

Confidential, Austin, TX

Responsibilities:

• Was responsible for remote monitoring and troubleshooting of client WAN and LAN networks and associated devices, routers, and switches.
• Pro-actively opened trouble tickets with carriers and drove network outage issues to resolution.
• Conducted extensive interactions with carriers, vendors and customers via telephone and email.

Contractor

Confidential, Ft Worth, TX

Responsibilities:

• Built and configured donated PC's, laptops and servers.
• Configured computer lab network running a Linux Confidential server with a mixture of Windows clients.

Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Managed, supported and maintained a 50+ user desktop environment.
• Built, configured and supported Linux and Windows servers and workstations.
• Migrated NT 4.0 desktop environment to Windows 2000 Professional.
• Built "clone" Netware 3.2 server using a Linux application server using a Netware emulation package to act as a back up for a "mission critical" DOS software application.

Client Support Specialist

Confidential, Austin, TX

Responsibilities:

• Provided high level software support for the company’s biomedical research software products and Oracle database back ends.
• Traveled to client sites for software implementation and client training.
• Produced training and software documentation.

Contractor

Confidential, Austin, TX

Responsibilities:

• Provided desktop and network support for PC and Macintosh systems and software for Confidential .

Technical Support Lead/Manager

Confidential, Austin, TX

Responsibilities:

• Provided hardware and software technical support for desktop and web applications to customers via telephone and remote control software.
• Prioritized and assigned incoming support issues using support CRM software.
• Assisted customers and account reps in installing and testing software and hardware components.
• Provided backup internal network support for the IT department to corporate office and remote sites.
• Produced knowledgebase documents to assist other Technical Support Representatives and customers.