Senior VOIP/ IT Professional Resume , MD - Hire IT People

TECHNICAL SKILLS:

Cisco LAN/WAN Switching Network Fundamentals Routing Protocols and Concepts
QSIG Networking PC Hardware upgrade Automatic Call Distribution
SIP/VOIP/Unified Messaging Net phone
Fax to desktop PRI/T1/Testing/Installation Virtual IPEdge IP Edge Media Application Server
Stratagy ES CIX 100/200/670/40 CTX 28/670/ 100
Toshiba Stratagy Family DOS Toshiba Strata DK Systems
Toshiba Spectra Link AVAYA Partner Comdial DX 80 FX
FX II
DSU
DSUII
DXP
DXP - Plus
Key Voice Small Office Small office lite Lucent
Comscope Hilti Seicor
Ultimate Call Accounting Cisco WebEx Online Meeting VMware San
VMware vSphere VOIP WEB Hosting EdgeMarc
Cisco
Netgear
Linksys

PROFESSIONAL EXPERIENCE:

Senior VOIP/ IT Professional

Confidential, MD

Responsibilities:

Demonstrate the Ability to Implement, Manage, Service, Configure and Install Network Routers, Switches and Server equipment
Manage carrier-based issues and assist coordinating provisioning and maintenance services
Support Installation and Service of all standard and advanced Toshiba /Cisco/Comdial Applications including Cisco Hosted VOIP,TOSHIBA IPEDGE, Toshiba Virtual Server, Unified Communications Mobile Android/ IOS Application, IP Mobility, Media Application Server, Micro MAS, Automatic Call Distribution, Integrated Fax to Desktop, Unified Messaging, Q-SIG & Strata Networking VIA Point to Point connection, PRI/T1 installation, Networking of Internal Voice and Data equipment, Soft IP, Net Phone, VOIP phone, Stratagy ES, GVMU, LVMU, IVP8, Equipment licensing, CIX/CTX/DK products, Comdial FX, DSU, DXP and DXP plus
Effectively interconnect both Voice and Data equipment via internal and external networking
Professionally conduct Customer Presentations, Administration and phone utilization training upon completion of all installations
Identify, resolve and assess the impact of applications (VOIP, Video and Security) over IP
Differentiate between LAN/WAN operations and features
Network Utilities (Ping, Traceroute, Telnet, SSH, ARP,IP Scanner,Wireshark and Ping Plotter)
Implemented Wireless Security,Configuration and Cluster/Guest settings

System Service Technician

Confidential, VA

Responsibilities:

Service and maintain customers Toshiba, Comdial PBX and voicemail database
Troubleshoot and upgrade Toshiba CTX, DK, strata VI, strata S, strata XX, Stratagy IVP8, Stratagy ES, flash, Comdial FX, DSU, DXP, DXP-PLUS, key voice small office, small office lite
Provide support and training with customers upon completion of KSU, PBX and voicemail system installation
Implement software upgrades to Toshiba and Comdial, voicemail and KSU accessories
Assisted in the installation process of a VOIP networked point-to-point CTX 670 system
Configure and test PRI/T1 installation to Toshiba DK/CTX and Comdial FX KSU equipment

Service Technician

Confidential, MD

Responsibilities:

Service and troubleshoot all customers PBX and KSU system concerns
Installed Nortel, WIN, Lucent, Avaya and Panasonic digital KSU and voice processing units
Conducted site survey and KSU database gathering prior to service or installation process
Performed training sessions upon completion of KSU installation and system equipment

Installation Technician

Confidential, MD

Responsibilities:

Supported and maintained clients Comdial and Toshiba KSU and PBX systems and equipment
Tested, upgraded and troubleshot voice and data applications in a commercial and residential setting
Supervised project crew in the installation process involving, voice and data infrastructure
Processed proper invoicing and customer site database
Performed site surveys of customer’s equipment for service agreements

Lead Technician

Confidential, MD

Responsibilities:

Directly supervised at correlate associates field activity
Demonstrate the ability to read and understand floor plans and blueprints
Provide escalation support for field technicians
Efficiently process and complete paper work and service orders in a timely manner for submission
Installation of single and multimode underground commercial air blown fiber optics
Installed, tested and terminated numerous Unicam, Hot melt, and adhesive SC, ST and FC connections via LANCAT, Pentascanner, Fluke, OTDR light source

Lead Technician

Confidential, VA

Responsibilities:

Provided training and support to entry and second level technicians according to EIA/TIA standards
Installed program and conducted basic ads moves and changes to Toshiba DK PBX and stratagy voicemail systems
Interface with customers and translated their needs into project requirements