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Ip Mms Platform Design & Solution Architect Resume

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SUMMARY:

  • 17+ year experience in telecom/IT industry with broad technical knowledge
  • Escalation management
  • Revenue gating and business critical issue management
  • High customer focus and leading support team
  • Technical Support and Troubleshooting, Customer Support
  • Network Management and Peering and Core network test environments
  • Unified Communications, Application Servers, Media Gateways
  • All Voice and Data Protocols/Signaling xDSL, Wimax, WiFi, Access Points
  • Datacenters, SDN
  • Cloud Computing, Virtual Machines and Cloud.

TECHNICAL SKILLS:

Unified Communications: GENBAND EXPERiUS Application Server, GENBAND SPiDR WebRTC Gateway, GENBAND Media Server, GENBAND S3 SBC, Media Application Servers, Border Control Points, Session Border Controller, VoIP Clients, Radisys, Vidyo Portal

Protocols and Standarts: TCP/IP, UDP, SIP, H323, MGCP, RTP, DNS, DHCP, VPN, SMPP, MM7, WEBRTC etc.

Network Tools: LAN/WAN and voice tracing and access tools, Solarwinds, Citrix

Operating Systems: Windows XP, Windows 7, Windows 8.1, Windows 10, Windows Server family, RHEL Enterprise

Virtualization Platforms: VmWare, Red Hat KVM

Project Management & Call Center implementations: Jira, Salesforce, IBM Clarify

DSLAM: Corecess, Alcatel, Huawei, Nec DSLAM series

Wimax: Alvarion infrastructures

Routers: Cisco 3xxx Series, 72xx Series and Routing protocols

UCM: Cisco UCM, Nortel UCM, Genband UCMSwitches: Cisco Catalyst enterprise series

Firewalls: Cisco firewalls and Juniper

Exchange: Nortel DMS 10, 100 series, Siemens S12 series

Phones: Cisco, Avaya, Polycom, Alcatel, Grandstream, Yealink, Snom, LG, Nortel.

PROFESSIONAL EXPERIENCE:

Confidential

IP MMS Platform Design & Solution Architect

Responsibilities:
  • Working closely with Genband Customers, GENBAND Product Line Managers to match customer requirements for all GENBAND Product portfolios.
  • Working with deployment teams and customer network engineers to define deployment models and to plan integration details.
  • Working with Customers for PoC (Proof of Concept) and Acceptance tests.
  • Publishing PoC and Acceptance test plans for Customers
  • Organizing and lecturing “Media Applications” training to Genband Support Team

Confidential

GPS Senior Technical Support Engineer

Responsibilities:
  • Worked with global telecom giants (Verizon “USA”, Cypress “USA”, Clearwire “USA”, ShawCable “USA”, Brithish Telecom “UK, SPAIN”, Telefonica “SPAIN”, UPC “Netherlands”, Optus “Australia, Dacom “South Korea”, Etc.. )
  • Consulting and leading a team of support engineers.
  • Escalation management and 7/24 service insurance for telecom operators using voice / IP services.

Confidential

GPS Senior Technical Support Engineer

Responsibilities:
  • Gateway GPS team leadership.
  • Management of maintenance windows.
  • Troubleshooting, monitoring, following, managing all reported customer cases
  • Testing verifying, providing and delivering patches to customers.
  • Providing and Consulting Nortel GTS technical support teams in all regions.

Confidential

Project Engineer, Call Center Coordinator, Networking Engineer

Responsibilities:
  • Supervised call center agents, Set targets for call center, Ensured targets are met by call center agents
  • Conducted interactive sessions with the customers to facilitate the product buying and recommended the best service products. Conducted market research to analyze the demands of the people.
  • Worked on WAN&LAN, Wimax and WiFi Projects

Confidential

Project Technical Coordinator, Networking Engineer

Responsibilities:
  • Responsible with Wan Projects and Voice over Frame Relay & IP Projects, Aytemiz Petrol WAN Network infrastructure installing and support.

Confidential

System Support Engineer

Responsibilities:
  • Responsible with software code & Hardware Support of Systems, Education of TAX Office Personal, Vedop Project Support, installing Server and SQL Database

Confidential

Field Engineer

Responsibilities:
  • Radia link, DMS Telephone Exchange ( Neta Dicle, Elif, Siemens Anadolu, Alcatel Levent ) GSM Base Station, Modem and Databank systems

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