ITSM/ Servicenow System Administrator Trainee Resume Brooklyn, NY - Hire IT People

SUMMARY:

A highly motivated and knowledgeable professional with Computer Science degree and IT certifications seeking a career in Information Technology field that will allow me to utilize my prior experience and education.

TECHNICAL SKILLS:

ITIL V3 Foundation Certified
ServiceNow System Administrator Certified
JavaScript Programming
Java Programming
PHP - Programming
Internet and Web Publishing
UNIX/Linux Operating Systems
Data Communications & Networks
System Analysis & Design
Database Implementation
Database Management
Visual Basic.Net

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

ITSM/ Servicenow System Administrator Trainee

Responsibilities:

Utilized ServiceNow cloud based platform to perform instance customization to ensure proper operation and information integrity.
Working knowledge and application of ITIL based processes and procedures.
Performed core configuration tasks: activated plugins, added users/groups/roles, managed data with tables, knowledge base, configuration management database (CMDB), import sets and update sets.
Worked with Access Control rules, UI policies, data policies, UI actions, business rules, and client scripts to improve user experience.
Created workflows to support Incident, Change, Problem, and Service Catalog requests, as well as other modules within the platform.

Confidential, Bloomfield, NJ

IT Lab Assistant

Responsibilities:

Provided assistance to Transported children to school
Pre trip and post trip for vehicle safety and operation, staff and faculty with computer issues.
Troubleshoot printer and software problems.
Assisted supervisor with administrative duties.

Confidential, Fairfield, NJ

Bus Driver

Confidential, Roselle, NJ

Bus Driver

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Itsm/ Servicenow System Administrator Trainee Resume

Brooklyn, NY

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