SUMMARY:

• Experienced Windows, Microsoft Exchange and Lotus Domino Systems Administrator. 20 years experience of building network infrastructures, configuring new systems and maintaining existing installations.
• Very strong background in all Windows Operating Systems, Exchange 2k7 and 2k13, Active Directory and Group Policies, Linux + RHEL Linux, Sametime Instant Messaging and Web Conferencing, Lotus Notes + Domino versions 4.5 through 9, Blackberry Enterprise Server and VMWare ESX Server and Virtual Machines. Windows Server patching (WSUS) and Application patching/upgrades.
• Time management, project and resource prioritizing. Supervising other IT staff to ensure their time is used correctly and to assist me in decisions and preventative maintenance work on the IT infrastructure.
• Windows and SSL/TLS Certificates - installation and maintenance. Effectively manage storage space on SAN and backup/DataDomain across multiple sites.
• Design, implement and upgrade Active Directory and Group Policies across multiple domains. Creation of Virtual Machines, templates, clones and snapshotting. Current in Mobile Device OS and the management of.

TECHNICAL SKILLS:

• Anti-Spam systems
• Android handhelds
• Apache Web Server
• Blackberry handhelds
• AS/400 System Operations
• Cisco UCS Chassis+blades
• BlackBerry BES Server
• HP/Dell/IBM Server
• CommVault / TMS / NetBackup
• DataDomain
• DNS / DHCP Configuration
• Fiber connections
• Exchange <--> Lotus migrations
• Firewall hardware
• Exchange 2003 through 2013 iOS handhelds
• HEAT/Remedy/TrackIT/LANDesk Helpdesk
• IBM Tape Libraries
• Hyper-V R2 2012
• IBM XIV
• Internet Information Server
• ILO
• DAT + DLT Tape Drives
• Linux installation and admin
• Mac hardware
• MS Office
• NetApp FAS8040 filers
• SolarWinds
• RAID Configurations
• System Center 2012/R2
• Remote Access Servers
• VMWare ESX Server 5/6/6.5
• SCSI/Ultra SCSI/iSCSI/NAS/SAN
• Windows OS desktop installations
• SNMP hubs + switches
• Windows Server since NT 4
• WAN links and troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Systems Engineer

• Maintain 6,000 physical / virtual Windows 2003, 2008 and 2012 systems
• Maintain VMWare ESX and Microsoft Hyper-V infrastructures
• Build new domain to facilitate migration from West to Alorica
• Merge Alorica domain with newly-owned company and their domain
• Build Cisco UCS Chassis, Service Profiles for migration away from Hyper-V environment
• On-call rotation, manual overnight patching of systems that cannot be automated
• Maintain, patch SQL Database servers
• Deploy applications, servers and IIS websites as needed by business requirements.
• Fully responsible for automated patching solutions through SCCM (System Center)

Confidential, Eagan, MN

Senior Consultant

• Assist with BYOD Implementation
• Assist clearing backlog of support issues due to staff shortage
• Maintain and monitor E-Mail and Instant Message infrastructure
• Supply out-of-hours support as required
• Upgrade Sametime Video/Audio Web conferencing solution
• Write new and update existing documentation for other support teams

Confidential, Omaha, NE

Senior Systems Engineer

• Build, maintain and administer VMWare ESX hosts and Windows servers
• Tier 3 Windows Server support
• Active Directory and Group Policy administration
• Ran projects for company-wide mobile device upgrade and also mail server / client upgrade
• Responsible for backups (CommVault)
• SAN monitoring
• NetApp Storage Management
• Implement new EMC DataDomain
• Collaborate with other teams for troubleshooting or infrastructure improvements
• Migrate from Dell blade chassis to Cisco UCS hardware
• Maintain 20 Domino Servers on Power i systems, 15 on Windows
• Design, install and administer full Sametime Video Conferencing suite
• Maintain and administer MailMarshal and Postini/Secure Email for Google Apps
• Administer Blackberry server and all handheld devices
• Maintain BES, move users to Lotus Traveler (iPhone and iPad)
• Use MobileIron Device Management to manage Apple devices and BYOD
• Maintain user accounts for Domino and LDAP authentication

Confidential, Lincoln, NE

Systems Administrator

• Maintain and ensure smooth running of all email infrastructure
• Sametime server maintenance
• Resolve email system trouble tickets
• Ran projects for mail server / client upgrade and installation of Mobile Iron for MDM
• Overhaul server infrastructure to reduce / eliminate performance issues
• Build Domino clusters to enhance system availability and balance workload
• Move physical servers to virtual
• Plan and upgrade BES 4 to 5, administer BES 5

Confidential, Washington DC

Messaging Administrator

• 3rd level support of email infrastructure
• 3rd level helpdesk queue, resolving customer trouble tickets
• On-call rotation with other members of Messaging Services
• Perform server maintenance and patching within Government guidelines
• Managed on-call rotation and was the team “go to” guy for issues and support

Confidential, Cambridge, MA

Infrastructure Engineer

• Performance testing of Domino 8.5 under Linux and Windows
• Performance testing of Domino 8.5 under VMWare environments
• Produce reports based on simulated workload to determine best upgrade path for business
• Plan build methods for upgrades on chosen platform
• Assist Tier-2 Support with customer issues
• Developed project plan and team for mail server upgrades

Confidential, Jacksonville, FL

Lotus Notes/Blackberry Administrator

• Upgrade in-place Blackberry server 4.1.6 to version 5.0 running on VMWare Virtual Machine
• Patch/update all Windows operating systems to Microsoft recommended levels
• Patch/audit all applications related to messaging to vendor recommended levels
• Maintain Lotus Domino infrastructure, provide support for .Net and Exchange migrations
• Train support staff in administration of Blackberry server
• Resolve any Lotus Notes/Blackberry issues that Helpdesk could not clear

Confidential, Columbus, IN

Systems Architect

• Re-engineer Development and Staging areas in VMWare ESX 3.5 environment
• Patch and maintain Windows servers running on VMWare Virtual Machines
• Manage project, tram and rollout of IBM Notes 8.5 client company wide
• Upgrade Domino Application servers to 8.5
• Re-engineer Blackberry environment

Confidential, Atlanta, GA

Messaging Engineer

• Maintain and patch Windows 2003 servers running on VMWare Virtual Machines
• Plan mail co-existance with Exchange with sister company and plan migration to Exchange in-house
• Maintain Lotus Domino infrastructure and mail flow, clustered/load balancing servers
• Maintain and update Sophos email anti-virus solution
• Upgrade BES from 4.0 to 4.1.4, migrate database to clustered SQL environment
• Support Blackberry handheld devices and Maintain Blackberry Enterprise Server, patch/update as required
• Support Genifax electronic faxing solution
• Resolution of tickets from Helpdesk, On-call 24x7 support
• Provide infrastructure analysis for director-level personnel
• Implement Instant Messaging solution corporate-wide

Confidential, Oakwood, GA

Systems Engineer

• Assist Exchange administrator in migration to Exchange
• Maintain 24/7 uptime on 25 Domino 6.5.1 servers
• Support applications until they are ported to SQL / .Net
• Support underlying OS, where necessary (Windows 2003) including upgrades, patches and Group Policy .
• Monitor Anti-Spam / Content Filter software (MailMarshal)
• On-call rotation one week per month
• Perform backups and restores, also monitor mail file sizes and 180-day purge every month
• Support 1,500 users
• Support 100 BlackBerry users and BES 4.0