PROFESSIONAL SUMMARY:

• 8 years of experience working as a Windows/WSUS/VOIP Support engineer with installation, Configuring, Deploying, Trouble shooting, Administration and Maintenance of Aspect Dialer 6.5 & VOIP
• Experienced with deployments, Maintenance and troubleshooting applications on Microsoft Windows.
• Well - versed with installation, configuration & administration of Microsoft Windows 2003/2008R2/2012 Servers and Windows 7/8/10.
• Worked extensively on virtualization platform using tools like Hyper V, VMware, and Virtual-PC and Working experience on configuring TCP/IP components like DNS, WINS, DHCP.
• Experience in setting up Sql server Always on and Working in Setting up Failover clustering (active/passive) and Monitoring and troubleshooting the clusters in Production and Preproduction Environments. Knowledge of Web store for maintain the clusters.
• Knowledge on developing various ASP.NET applications using Microsoft .NET Framework, ASP.NET2.0, C#.NET 2.0/3.0/4.0.
• Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions.
• Configured Multiple IP addresses for forward and dynamic routing.
• Working experience in setting up cluster environment for load balancing and high availability of Windows servers.
• Working Knowledge on Datacenters operations, Incident and change management.
• Created user accounts, modified and deleted according to the environment using user administration in Active Directory. Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Experience with creating new Dialer service and assign IVR. Creating user and Group ID as per the request.
• Setup new workstation with requested applications and VOIP extension for new Employees.
• Experience with Cisco Router management and switches configuration.
• Experience with RJ45 and RJ11 cable crimping and IO replacement
• Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes. .
• Installing windows roles, features and deploying applications using PowerShell scripting. Providing 24x7 on-call supports.
• Ability to work in a fast paced environment, Good team player. Helped the database and application developers on technical issues.
• Experienced In communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business and find the root cause of the issue and apply the permanent fix in order to avoid future escalations for the same issue.
• Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

TECHNICAL SKILLS:

Server Windows: 2012,2008,2008R2,2003

Widows Desktop: Xp,7,8,10

Dialer: Aspect 6.5 and VOIP

Scripting Languages: Batch and PowerShell, SQL Scripting

Database: SQL Server Tools, SQL Server 2012/2005/2008 , SSMS and SQL Profiler.

Development Tools: Visual Studio, MS FrontPage, MS-Office, Visual Studio InterDev.

Protocols: TCP/IP, DNS, FTP, SMTP and HTTP

Ticketing/Deployment Tools: Hp Service Manager, Microsoft Oasis

System Center Tools: SCOM, SCCM and etc.

Remote Tools: Dameware, RDP, Team viewer

EXPERIENCE:

Confidential, North Brunswick, NJ

System Administrator

Responsibilities:

• Created user accounts, modified and deleted according to the environment using user administration in Active Directory. Involved in maintaining and updating Active directory, GPOs, Global Groups and Resultant Set of Policy for authentication.
• Maintained and updated Active directories for authentication.
• Well-versed with installation, configuration and administration of Microsoft Windows 2003/2008R2/2012 Servers.
• Worked extensively on virtualization platform using tools like Hyper V, VMware, and Virtual-PC and Working experience on configuring TCP/IP components like DNS, WINS, DHCP.
• Setup workstations and VOIP Phones for Users.
• Allocated Space in VMware as needed for Citrix Environment
• VLAN port Management

Confidential

System Administrator

Responsibilities:

• Interacting with business users for gathering the requirements for on boarding the applications to Window Servers.
• Well-versed with installation, configuration and administration of Microsoft Windows 2003/2008R2/2012 Servers.
• Experience with Rebuild Windows servers and restore files.
• Worked on VMWare workstation to test the packages and related tasks for package building.
• Installing windows Roles & features and deploying applications, Providing 24x7 on-call support.
• Tested and debugged MSI packages to make sure that they function properly for all users on the managed Windows7 platform.
• Worked on Registry to debug invalid entries.
• Providing users with access rights and permissions for accessing the applications.
• Worked with Active Directory Configurations in domain including +1500 users.
• Packaged various applications per specs provided by client to Windows XP desktop environment.
• Administered and setup print servers in Win2008/2012 server.

Confidential

Senior System Engineer/Helpdesk Support

Responsibilities:

• Working as a Senior System Engineer in 24/7 and Network Administration Team.
• Installation and Administration of Microsoft Windows XP/7 and Windows Server 2003/2008 and RAID Configuration.
• Provide level 3 end-user support, documentation, training, and knowledge transfer to Level 1 & 2 Endpoint staff especially with XenApp 4.5.
• Desktop and Laptop support.
• Create/Modifying user accounts within Active Directory.
• Managing Group policies and troubleshooting Active directory replication issues.
• Administration and troubleshooting User and Server Issues.
• Windows 7 & 8.1 deployment and Support.
• Imaging PC using Symantec Ghost.
• Monitoring/Managing Aspect Dialer 6.5.
• Setup workstations and VOIP Phones.
• Completing requests for shared drive creation and granting access within the AD domain.
• Cisco Router Management and Traffic routing.
• Trouble shooting Shared printer and network printers.
• Monitoring/Managing VMware & Hyper-v servers.
• Supervising backup and disaster recovery operations.
• Working with HP Tape drive to taking backup.
• Working with Zimbra Administration console to create new Mail account and Group.
• Working with PBX 5.2 with Asterisk 1.8 to create SIP extensions.
• Configuring Android and IPhone devices for company email connectivity.
• Crimping cables RJ45 & RJ11.
• Configure and managing client SIP account in users machine & IP Phone.
• Configuring mail accounts in Outlook and Zimbra for users desktop & laptop.
• Vendor coordination for hardware replacement.
• Installing Patches on monthly basis.
• Preparing system appreciation documents and standard operational procedures.