SUMMARY:

• Having 11 years of Experience as a IT Support Specialist II
• Certified Microsoft Professional, Certified Microsoft Certified Desktop Support Technician, CompTIA A+, Microsoft Certified Technology Specialist, Linux+ and LPIC 1.
• Experienced technical support with the ability to diagnose and resolve technical problems in a multi - user environment.
• Highly motivated with the ability to work in a fast paced environment, and willing to be trained in any aspect of the job.
• Able to multitask and adjust priorities as needed, and convey strong customer service skills and the ability to clearly describe problem issues and technical information along with excellent written, verbal communication and organizational skills.
• Also, I am familiar with Scripting in Perl, Python and Solid Solaris.
• Obtain a Linux administrative position where I can maximize my technical experience in installation, configuration and maintenance of Linux server based system and network applications.

TECHNICAL SKILLS:

Software/Tools: MS Office Suite(95, 97, 2000, ME, 2003, 2007, 2010 & 2013), Services PRO, WordPerfect, Visio, Remedy, Norton Ghost, Symantec Software Solutions, Antivirus, Firewalls, Cabling, Desktop Support, Active Directory, ZenWorks, and Internet Browser {Internet Explorer, Mozilla, Google, Safari, Opera etc.}, Apache web server PHP configuration, Virtual hosting, TCP/IP, VLANS, SNMP, etc.

Operating Systems: Windows (8.1, 8, 7, Vista, XP, ME, 2000, NT, 98, 95), Windows Migration and Deployment, Linux(RHEL, CentOS, Ubuntu, Fedora, Debian, Kali), Hypersor 1(ESXi, KVM, Hyper V), Hypersor II(Virtual box, VMware Workstation, VMware Play, VMware Vision), GIT, Jenkins, Jira, Kickstart

Hardware: Dell, IBM, Gateway & HP Computers, Xerox, Lenovo, hardware and Video & Sound Cards, CD-ROM Drives, Hard Drive, Some high end printing systems, Assemblage, Trouble shooting, Hardware/ Software installation, NIC, Mother Board, Cat 5 & 6, etc

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Linux Administrator / System Engineer

• Install, maintain, and configure Unix/Linux environments on all servers including networking, clustering, storage, and applications
• Add, delete and change privileges for users in various applications as well as investigate and resolve user access issues.
• Work together with application development team to in corporate end user and development team feedback
• Perform scheduled system backups, establish settings and maintain performance and system alert monitoring
• Configure and implement standard operating system baselines that meet Security Standards
• Maintain scripts used for reporting, monitoring and analysis.
• Monitor and respond appropriately to outages and alerts, escalating issues as needed.
• Worked on VMware, VMware View, and vSphere 6.0. Dealt with ESX, ESXi servers
• Build, configure and maintain new Linux servers as required, both virtual and physical, following ITIL change management procedures.
• Strong experience with Python and JavaScript.
• Maintain user and system accounts, permissions, home directories and system access.
• Plan and install Linux and Solaris patches and updates on both test and production systems
• Implement necessary updates and upgrades to meet security compliance and maintain application integrity.
• Install and configure Apache tomcat server for developers, configure NFS server and mount exported NFS resources at the client side.
• Diagnose and resolve issues with the OS and hardware, including problems with CPUs, system boards, memory, disks, NFS, and NIS
• Ensure application availability by monitoring hardware and software capacity and function.
• Maintaining the servers on a day today experience along with configuring DNS changes.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Confidential, Baltimore, MD

Help Desk Support Specialist II

• Provides a timely response to advanced service requests. Provides first level problem analysis and problem resolution for advanced issues. Masters base knowledge of assigned applications, hardware and network to support Students and Learning environments.
• Installs or assists service personnel in installation of Window 7 and configured user environment.
• Installs or assists service personnel in installation of Hypervisor type 1 & 2 and maintain, troubleshoot user environment.
• Resolves or escalates service requests when necessary.
• Provides advanced customer assistance to identify and specify the nature of the request or problem.
• Provides advanced troubleshooting and assists users with systems issues including Novell, AD, PC / Laptop / Mobile, printer, software, hardware, network connectivity and database problems over phone or remote support. Provides follow up support to users.
• Uses Help desk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from users to aid problem determination/resolution of request.
• Provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
• Provides on-going follow up to customers until resolution of issue.
• Log and track support calls in the designated BCCC system(s) prioritize and escalate jobs as required ensuring user satisfaction.
• Good experience in AWS cloud and Virtualization.
• Identify trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
• Brief users as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required.
• Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end users issues.
• Notifies appropriate IT Tiered support teams for mission critical issues and adheres to department escalation policy.
• Excellent problem solving and troubleshooting skills.
• Installed and configured FMIS and HPLAN.
• Orients and transfers knowledge to junior staff and Assists in staff

Confidential, Elkridge, MD

IT Support Engineer

• Provides updates, status, and completion information to manager, problem request tracking system, and /or users, via voice mail, e-mail, or in-person communication.
• Performed large scale migration of Windows XP to Windows 7.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Supported end trained the users to handle different software application as per requirement.
• Performs investigation and prepares reports on system problem trends and issues.
• Simplify, automate, manage, update, and provision desktops from a single console with VMware.
• Perform a conversion from Red Hat Linux to CentOS Linux on production systems.
• Instructs users in use of equipment, software, and manuals.
• Installed and configured Active Directory.
• Installs or assists service personnel in installation of Linux, MAC OS and Window 7.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Good experience in AWS cloud and Virtualization.
• Leader of a team undertaking configuration and troubleshooting the desktop and user environments,
• Standing in a position of configure and troubleshoot hardware device and drivers,
• Leader of a team undertaking monthly preventative/comprehensive maintenance,
• Maintain accurate records of PC and laptop serial numbers and base configuration,
• Tracing and resolving network connectivity problems,
• Repairing and testing computers.
• Excellent problem solving and troubleshooting skills.
• Provided support on software upgrades.
• Developed hybrid cloud delivery model allowing for customers to choose the mix of public and private clouds to meet their individual needs.

Confidential, Baltimore, MD

IT Support Specialist

• Build, configure and patch Solaris and Linux servers as required, following ITIL change management procedures.
• Build VMware ESXi hosts and clusters, and build and configure Linux VMs, networking, and storage
• Providing technical support to end - user who needs advice, assistance, and training in applying hardware and software systems using Windows 2000/XP/Vista/7 Novell Netware, Microsoft office XP / 2003 / 2007 / 2010 in a friendly manner.
• Installed, upgrades, configured, troubleshoot and relocate personal computer, peripherals, and software, telecommunication equipment such as voice/data terminal, printers, and modems in accordance to technical manual.
• Manages the installation and integration of systems fixes, updates, and enhancements.
• Installed, configured and troubleshot network workstations and peripherals and instruct customers in logging on and accessing network services.

Confidential

Computer Support Engineer

• Installing computer and printer hardware, configuring computer and printer software.
• Analyzes and remedies computer hardware and software problems via phone, email.
• Planned and scheduled the installation of new or modified hardware and operating systems and application software.
• Responded to and resolved customer calls, and maintained software and hardware inventory.
• Installed and configured local network printers.
• Troubleshooting computer window and desktop system from component level and performed windows XP, windows 7 and Microsoft office suite 2010 installation and configuration in accordance with established procedures.
• Assistance in Managed the Local Area Networks in the Branch,
• Standing in the position of Troubleshooting Network Protocols and Services,
• Standing in a position of giving necessary desk support to IT section and any user that call for assistance,
• Standing in a Position of Resolve Issues Related to Application Customization,
• Leading of a Team Undertaking Monthly Preventative / Comprehensive maintenance,
• Leading Several Successful Purchasing of New Computer Hardware's.
• Leading so many Successful Assemblage of new C.P.U and Installation of all Necessary Application Packages,
• Leader of a Team Undertaking Configuration and Troubleshooting the Desktop and User Environments.