PROFESSIONAL SUMMARY:

• 11+ years of cross - platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software and whole networks
• Exceptional troubleshooting and technical support abilities with migrations, network connectivity and server maintenance
• 6+ years of project management, proven to deliver on time as promised.
• Excellent communication and problem solving skills

TECHNICAL SKILLS:

• Windows STD, ENT, and SBS, experience in installing, configuring and maintaining
• VMware ESX/ESXI servers.
• Backup exec, Ghost and Acronis backup, Storage Craft, Veeam
• Symantec Antivirus 9.0-12 Endpoint/McAfee A/V, Security Essentials, TrendMicro
• Microsoft RDS R2, Citrix Xen Server, Citrix Access Essentials, IIS Deployment / IIS 7
• Kaseya, ConnectWise, Remedy Windows Server 2000/2003/2008/2012 R2 (STD, ENT, SBS), Microsoft XP/Vista/Windows 7/Windows 10
• Exchange 2003 (install and configured), Exchange 2007(maintained), Exchange 2010 (install and configured), Office 365 (configured, maintained, migrated)
• GFI Spam, MacAfee Logix Spam filter, Microsoft EOP, Barracuda Spam Filter
• Corporate LogMeIn, Labtech 10.5, TeamViewer
• VMware vCenter 4.0-5.5, ESXI 4.0-6.0, VMware vCops, VMware Mirage, Veeam Backup&Replication 8.0-9.0
• Dell Blade chassis, Hp Blade Chassis, PowerEdge, Proliant
• Emc AX4 San, Emc CS3 San, Dell Equal Logix San, C7000 Netapp 3070 Series
• SCSI Devices, Printers & Scanners, Riverbed Steelhead EX / CS series
• Barracuda Spam both 100 and 300 series, Watchguard Firebox
• Dell Single and Library tape backup, HP single and library tape backup
• Patch panels, Netgear/Linksys/Cisco/Dell Switches and Routers
• Large Server and Small Desktop UPS's,

PROFESSIONAL EXPERIENCE:

Confidential

Sr. TSE L3 / V.P. Service and Delivery

Responsibilities:

• As a Sr. TSE L3, I was responsible for all technical escalations from the helpdesk for a variety of clients, network and hardware. I was also responsible for approving all architecture changes for all of our client’s hardware and software infrastructure.
• Daily task would include: checking and configuring backups, solving printing problems, resolving application deployment issues, resovling AD domain replication issues, resolving issues regarding dirsync and azure directory connections.
• Designed a new client environment which consisted of a complete datacenter refresh, installation of a new RDS 2012 R2 environment, migration from Zimbra to Office 365 and replacement of 110 desktops.
• I was involved in migrating several analog phone systems to Didgum VOIP system
• Migrated several clients from legacy T1 and DSL over to At&t fiber/Logix Fiber/XO Fiber.
• As V.P. Service and Delivery, I was responsible for maintaining our helpdesk, client relations, vendor relations, proper billing of our clients, Company Teambuilding and project management .
• Renegotiated several of our vendor contracts and locking in the new rates for one year, thus reducing the vendor overhead by 30%.
• Maintained positive client relationships with our clients so that they would renew their contracts with Confidential .
• Created and configured Service Desk policies regarding call flow, ticket handling, and proper communication between client and helpdesk personnel.
• Created several Confidential marketing campaines to help generate additional revenue by advertising “Free Network Analysis”. Was able to generate about $100,000 in revenue from these campaines.
• Oversaw our sales division, trained sales guys on technical aspects of technologies, instruction in how to sell cloud baised services, how to sell MSP services and what our product offerings were.

Confidential

Sr. Systems Administrator

Responsibilities:

• Sr. Systems Administrator is responsible for all of the server/san/virtual infrastructure. For all OS maintenance and for the enterprise application updates such as Citrix Xen Farm 6.5, Airwatch Mobile V7, SharePoint 2013, PingOne Federation, Windows R2, Esxi 5.1, vCenter 5.1
• Designed and deployed Riverbed Steelhead wan optimization devices to all corporate remote sites. Increased bandwidth efficiency by 57%.
• Redesigned and deployed a hybrid barracuda backup solution utilizing on-prem storage and also uploaded backups to the barracuda cloud for retention.
• Reconfigured Exchange 2010 to include new redundant hub/cas servers utilizing exchange 2013 and also implemented a hybrid exchange for field techs utilizing 0365.
• Optimized MS Lync 2013 to utilize meeting functionality and new user auto-enrollment during provisioning process.
• Created standard vm template and standardized new server provisioning template.
• Standardized network vlan allocation on host utilizing distributive switching.
• Reduced budget by $100,000 per year by moving to 0365 spam filtering and moving away from the 3rd party spam filter.

Confidential

Sr. Systems Engineer

Responsibilities:

• Sr. Systems Engineer is responsible for design and implementation of all new infrastructure products into the company and also responsible for break-fix of servers and some applications i.e... exchange, citrix
• Re-designed and updated Active directory to 2012 functional forest and domain.
• Created processes for onboarding new employee’s from receiving the request to delivering the workstation. Reduced deployment time by 2 weeks by bringing on needed stock.
• Migrated VMware from 5.0 to 5.5 both on vCenter and on the host level. Migration was done transparent to the user with no downtime. Added 4 new Hp G8 Blades to the cluster to reduce workload on the existing 7 servers.
• Redesigned Exchange 2010 environment with full redundancy by getting rid of the single server model. Increased email uptime by 80%.
• Migrated backup from legacy backup exec 12.5 environment to utilize Veeam Backup and Replication 8.0
• Worked with EMC to reconfigure EMC VNX 5500 lun allocation to a more stable and balanced environment.
• Migrated most all servers from /2012 to reduce the footprint of 2003 down to 2 servers.
• Working with Citrix on a Citrix Refresh project migrating Citrix from 6.0 to 7.5

Confidential

Sr. Systems Engineer

Responsibilities:

• Responsible for all aspect of the company’s IT including infrastructure hardware & software as well as keeping vendor relations active.
• Reduced reoccurring monthly opex for mobile devices by 20.3% by standardizing on a single mobile device platform and restructuring the mobile carrier plans.
• Reduce user down time by 80% by standardizing on tighter firewall settings, replacing Anti-Virus solution with enterprise solution and standardizing web filter settings company-wide.
• Consolidated all warranty and maintenance agreement renewals into central location with alerting as to when it would be due.
• Consolidated all capex and opex expenditures to create a 1.4mil IT budget for 2014.
• Reduced server complexity by updating servers and consolidating most physical servers into VMware environment.
• Updated company backup strategy and increased backup efficiency by 90% by removing legacy backup solution and moved toward modern D2D backups utilizing snapshots from vm’s

Confidential

Sr. Server Engineer

Responsibilities:

• Sr. Server Engineer is responsible for designing and maintaining the entire network infrastructure. Comprised of over 400 vm’s both VMware and Xen Server platforms.
• Designed and implemented a new stable VMware environment comprising of 30 ESXI 5.0 host and all managed by a central vCenter Server 5.0.
• Built a Microsoft platform structure by deploying SCOM Monitoring, KMS server, Updated Domain controllers to 2008, Lync 2013 servers used for messaging along with several other improvements creating a stable production environment.
• Restructured the Domain hierarchy after moving company to a new consolidated colo facility while collapsing the old colo facility improving the MPLS connections and reducing downtime due to server malfunction.
• Rebuilt SharePoint 2010 environment and migrated company to new SharePoint servers with in most cases no downtime.
• During the rebuild of SharePoint, I consolidated an old employee onboarding process by combining multiple processes and building a form with logical workflow using InfoPath and SharePoint designer. Reducing the amount of paperwork and email for this task by 80%.
• Built a SharePoint ticketing system for IT issue tracking complete with metrics, before the company was tracking issues by email. Also, implemented formal SLA’s for the desktop and server issues.
• By creating simple desktop “how to” guides, I created a “self help” site for users, thus cutting down on helpdesk tickets and calls by 50%.
• Created AUP policy and various other needed policies for the IT Department.

Confidential

Server Systems Engineer

Responsibilities:

• Server Systems Engineer responsible for all aspects of engineering and troubleshooting windows OS (2000-2k8R2) both domestic and international across 1200 physical servers and 2000 vm’s.
• Shared responsibility of day to day management and architecture of the VMware platform of containing 120 hosts.
• Implemented a distributive switching standard as well as template redesign that would reduce host server build time. Also, created a USB host deployment upgrade standard to allow host upgrade from 4.1 to 5.0 with minimal downtime.
• Completed virtualization segregation project for our automation group by designing / building virtual hardware racks (4 node clusters with shared storage) and deploying it to automated sites. (93 Sites total)
• Completed project to remove our old patching system (ECM). Created a new patching standard for the company and completed the install of VMware vCM, VMware’s new audit/patching solution.
• Completed software redesign project for our server provisioning system. Streamlined the system using NewScale and reduced the time to market by 70% by implementing OLA’s and SLA’s between groups.
• Completed Datacenter asset management software re-design, by partnering with Cyrus One and coming up with a solution that allows us to track all equipment going in and out of the datacenter.
• Currently working a File and Print Server consolidation project to consolidate the amount of servers in the field, thus reducing server management overhead and cost of non-warranted equipment by 20,000 dollars per site @ 80 sites.
• Designed VMware training program to train helpdesk level people to be able to do day to day task alleviating Sr. virtual staff to work on more project oriented work.
• Documented current processes within the company and formalized them to become standard.

Confidential

System Administrator

Responsibilities:

• Windows System Administrator responsible for the company’s entire IT infrastructure. 24X7 monitoring of all systems including Windows Servers, Hyper-V hosts/servers and Backup Systems.
• Responsible for maintaining all network gear Layer 1 - 3.
• Maintained server structure, resolving any issues that would arise.
• Created project plan to update company and to migrate from Hyper-V Standalone Host to ESXI 4.1 clustered host environment.
• Restructured backups from current state of failure to 100% completion both in Inc Jobs and Full Weekly offsite jobs.
• Fixed various AD and DNS issues, also migrated to Poe switches for Cisco VoIP network.
• Configured Website Hosting for In-house Hosting of Website through IIS.

Confidential

Windows System Administrator

Responsibilities:

• Windows System Administrator responsible for Confidential of company’s IT infrastructure
• 24X7 monitoring of all systems including Windows Servers, ESX hosts/servers, Backup Systems, Dell San
• Provide network level knowledge to the helpdesk as well as teaching them new techniques.
• Maintain VM Infrastructure (times 2) by upgrading ESX hosts, managed all VM’s for both datacenters including creating, editing or deleting servers
• Upgraded ESX host from 4.0 to 4.1 improving the snapshot so that it would not take servers offline during snapshot process.
• Managed Exchange OWA through IIS. Configuring Certificates and insuring access to the pages.
• Maintain Dell Equal Logic PS6500 San with 40TB (times 2) of raw space after Raid 5 configuration Created new storage luns for servers, set snapshot schedule for replication between the 2 San’s in both Datacenters.
• Maintain national pc/server updating tool for pushing Microsoft security updates including Adobe, Java, and other software
• Responsible for 24X7 monitoring utilizing SolarWinds Orion of network
• Configure network devices to push syslog to SolarWinds as well as application monitoring for total visibility into network
• Swap out HP Procurve switches for Cisco 3560 and configured
• Responsible for upgrading servers to MS2008R2 from 2003ENT
• Maintain server structure, resolving any issues that would arise
• Third-level support for in-house helpdesk for 600+ users nationwide, escalating any issues that needed to be handled by local IT support to local support

Confidential, Houston, TX

Windows Systems Administrator

Responsibilities:

• Windows System Administrator responsible for troubleshooting server/network problems, 24x7 monitoring of infrastructure across 60 different companies, Created scripts to automate redundant daily tasks, Acting 3rd level support for all pc/server/network issues, performed specific administrative tasks in managed services environment, responsible for issues pertaining to but not limited to (Server, Exchange, Citrix, Antivirus, ESX, ESXi). Performed server builds of both virtual and physical.
• Proven experience with Active Directory Administration, Redesigned active directory for several companies that were having Dns issues, login issues
• Created login scripts to automate mapped drives and printer mapping, configured GPO for managed desktop and terminal servers, Installed, Configured and Implemented Blackberry servers
• Installed, Configured and Implemented Citrix servers, maintained Citrix farm by performing various upgrades and installed and published programs in Citrix environment
• Configured IIS to run both the OWA web frontend as well as the Citrix Frontend.
• Performed daily tasks of validating backups, configuring backups, and restoring from backups various systems, including but not limited to full server restore, exchange mail store restore, file level restore
• Responsible for learning new programs and writing documentation for the program installs and break/fix information
• Required to be available 24 x 7 for any outages or system maintenance
• Gained valuable Citrix and VM ESX server experience on the job

Confidential, Houston, TX

Windows Systems Administrator

Responsibilities:

• Windows Systems Administrator responsible for daily maintenance of all backup systems (5 systems world-wide), Worked with upper management to decide a track for upgrade and consolidation of backup systems, created project plan for backup upgrade by designing 4 backup hubs across the world with each region backing up to a selected hub.
• Created a follow-the-sun backup structure
• Created a testing plan for the approved disk based backup system. Installed, configured and tested approved software, worked with software manufacture to fix bugs and add in needed features
• Presented approved product to management for approval to move to production
• Worked with architect team in ordering and provisioning servers and San for project, configured Houston datacenter as main hub and all servers in the US would backup nightly to that hub
• Configured other datacenters in the same fashion
• Configured and implemented backup San in a COLO facility and setup replication between the main backup san in Houston and the COLO san.
• Assisted the VM admin in administrating 250+ node VM farm, performed daily patch upgrades on HP blade hardware, San hardware, and Windows servers ( )
• Assisted the Active directory migration for the consolidation of 3 domains into 1 domain, creating OU structure, folder permissions, GPO and login scripts for server, desktop, and printer level
• Created program permission ou's in managed desktop environment by working with development team
• Third level support for in-house helpdesk for 3500+ users world-wide, escalating any issues that needed to be handled by local IT support
• Required to be available 24 x 7 for any outages or system maintenance

Confidential, Houston, TX

Windows System Administrator

Responsibilities:

• Responsible for moving Confidential from Miami, FL to Houston, TX, worked with onsite techs in FL to inventory all IT Assets and catalogue, redesigned server room for the Houston office, consolidating old servers into newer servers (i.e. 2003 exchange server, FTP server, backup server, 3 new file servers and several application servers)
• Worked with outside vendors to run wiring for new office and datacenter, configured T1 after moving external IP addresses from Miami to Houston, moved all server, pc, networking, and printers to Houston and installed with 2 days downtime
• Architected and implemented 3 new branch offices, configured replication between all offices and the Houston offices using point-to-point routing, configured new file servers with AD replication for all offices
• Implemented managed desktop environment using GPO
• Responsible for after project support, phased out old pc's, phased out old printers, phased out old networking equipment, replaced with new equipment as budget would allow
• Also at the client request I created an inventory of all equipment for audit and wrote out projected budget for 2009, created Visio file of whole network and an IT Run book. Completed Disaster Recovery plan as well.

Confidential, Houston, TX

Desktop / Windows Server Administrator

Responsibilities:

• Started as Desktop Administrator level 2, responsible for diagnosing and troubleshooting all aspects of desktop related problems, quickly escalated all upper level server / network issues, configured printers, mapped drives, fixing desktop applications
• As Server Administrator, responsible for all day to day maintenance of servers across 112 SMB companies, duties included resolving Exchange issues, resolving any AD issues, configuring backups, troubleshooting any issues on network (i.e. routing, switching, DHCP, DNS issues) as well as any web related issues to IIS, Citrix, or VMware.
• Configured and maintained barracuda spam devices both 100 and 300 series
• Assisted Project manager with designing networks, server builds both physical and virtual, configuring ISP for clients, proving backup and storage solutions to SMB's

Confidential, Houston, TX

System Administrator

Responsibilities:

• Responsible for answering incoming calls from clients on computer related issues, diagnosing and troubleshooting all hardware related issues on the PC, escalating some server issues to Tier 2 for resolution quickly, customer service / relation skills are a must
• Responsible for troubleshooting more than 1400 different software titles as well as proprietary software to the company
• Responsible for data migration and software installation of Shell's Windows 2000 GI-D system, primarily a field tech, migrating remote field offices from old OS to the new managed desktop, responsible for all aspects of setup, from the box to the desk, troubleshooting any issues that may not work.
• Responsible for data migration and software installation of CEMEX Windows 2000 managed desktop system, primarily a field tech, migrating remote field offices (from Chicago to Tampa) from old OS to the new managed desktop, responsible for all aspects of setup, from the box to the desk, troubleshooting any issues that may not work.

Confidential, Humble, TX

Desktop Support

Responsibilities:

• Responsible for setup and deployment of new equipment, designed POS software, migrated all data from old software to new POS system, setup inventory for all products for tracking, setup time stamp software to track employee's time
• Responsible for backups of workstation and troubleshooting any pc issues