SUMMARY:

• 14 years of systems and network support in enterprise Commercial IT environments and Government agencies.
• Supported over 130,000 users in LAN and WAN.
• Advance computer and software troubleshooting skills, and a strong, proactive client - service ethic.
• Extensive experience supporting users in Microsoft Windows Server and Microsoft Exchange- environments.
• Well-organized and self-directed individual and team player.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to provide leadership and supervision to a range of technical staff including conflict resolution.
• Ability to work with non-technical staff to determine user and business needs and provide solutions.
• Effective internal and external customer relations skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.

TECHNICAL SKILLS:

Windows: NT 4.0, Server 2003, 2008 R2, 2012 and Hyper-V. General Windows OS File Sharing, User Management, File Manager, Working with NTFS, Printing Services, Server Manager, Cross Domain Management, System Policy, User Profiles, Security, Disaster Recovery, NetWare to NT Migrations, Installation, Configuration and Backups Data. Setup and Configure DNS, SQL, AD Server, IIS, SMS /SCCM 2007 and 2012, Hyper-V.

Image Capturing tool: USMT, Ghost, MDT Tool, WinPE, BartPE and Caspar suite.

Manage Active Directory: Service acct groups and domain, Server Manager, DFS and Print service.Adding, deleting and granting Trustee rights to users. NDS tree design, creation, and administration.Build, repairing, troubleshooting of IBM compatible PC's to the FRU level and the installation / modification All Windows OS (3.1,95, 98, NT 4.0, Win-ME, NT2000, NT2003, Win-XP and Win-Vista, Win7 Win 8.1 and 10 OS.

Apple/ Mac OS: 8, 9, X and 10.10.5. Support and configure users, groups, mounts and backup File server. Data Migration from Windows, Parallel to Mac, Install, setup and configure VMware, parallel and Boot Camp software on Mac Pro and XServer.

Cisco Routers: and Switches on hand experience with new IOS. IOS command structure; router configurations and security using access lists to create firewalls, configure both LAN and WAN ports to accept various protocols on the network. Copy and manipulate configuration files Router security through use of passwords (setup and configure VLAN).

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Sr. System Engineer

Responsibilities:

• Design, develop, test in lab area and deploy. Write a Document pros and cons pass it to product owner, Systems Engineer and Integration (SE&I) team.
• Continue support the App Developer, Servers, NOC, Security Engineer and OPS teams.
• I have support and provides a technical leadership in path finding, analysis, trouble-shooting and expertise in Information Technology, Information Security and Computer Science disciplines. In addition, My role As the technology leader, and lead analysts, SE&I team I get tasked often in areas of innovation, agency integration, systems design, requirements formulation and documentation, planning and to quickly resolve escalated problems.:
• Additional duties like: create and Maintain standards templates for Linux, Windows OS, Mac OS and VMware.
• Perform systems administration task in a lab environment to support application developers through their product life cycle
• Design, Deploy and automated the SCCM server as well as Application servers.
• Administer VMware 5.5 and 6 in the lab as well us in production area that need redesign and rebuild.
• Install and test COTS and Open Source software for HQ client and vendors
• Implement security standards for lab and production; by working closely with Security engineer. Setup and configure MVM 3200 as well as scan and remove unrecognized device and user ID.
• Manage and administrate NetApps and Veeam storage for a CIFS/NFS/LUN environment
• Utilize network tools like Dell Kace, SolarWind, Kabana and Lansweeper.
• Update the firmware using dell management SU and Schedule a Task and Automate scripting.
• Experience in storage administration with a preference for network appliances
• Knowledge and familiarity in VMware
• Understand and maintain Amazon Web Services and Cloud computing.
• Apply good practice and comply with security an automation tool like ansible or puppet
• Excellent communication skills to produce written deliverables work well with all department to complete the pro.

Windows 8.1- Migration/ SCCM Engineer/ Sr. Desktop Engineer

Responsibilities:

• Knowledge of best practice for windows OS, desktop deployments and Utilize Java Script to automate push, package and update the Images.
• Consulting the client in regards improvement and create and develop solution for all department and data center.
• Build Virtualization mechanism up on request and Introduce the client New Idea, upgrade and leverage.
• Manage, Repackage, deploy and distribute all packages and applications services to end users desktops
• Support the migration team and the client by continue design, implements, improve and manages complex Desktop and Data Center transformation. (I have created solutions for Enterprise clients and identified the problem).
• Diagnose and troubleshoot existing SCCM USMT error, Applications, general package and deployment issue.
• Build, test and deploy the new Windows 8.1 images for 64 and 32 bit and train the Migration team and support.
• Troubleshoot and investigate when the USMT, PST, folder redirection Backup and Migration state fail.
• Provided level 2 and level 3 Tech support; for all Apps and Hardware related issue after migration completed (Triage)
• Help, build and Contribute to enterprise Win Xp, Win7 Migration and VDI initiatives
• Troubleshooting XP, Win7, Win8, image and application issues. Remote and in person support: work well w/ Vendors.
• Update the USMT and PST backup process; troubleshoot the source and destination system during USMT migration
• Building and test on lab Windows 7, Windows 8.1, Hyper-V, Office 365 and Win 10 Images and manage..
• I have Design, test, integrate, upgrade, and support of Microsoft Windows Desktop applications and package engineering of MS Windows 7, Windows 8.1, Exchange 2010 and Office 2010- 365 (and related third party applications).
• Create AD Group for all Apps and manage the AD group name Vs. the package name in SCCM deployment.
• Manage the AD server, APP server and SQL DB. Advice and consult the client if any improvement needed

Desktop Engineer |Network Engineer| IT Specialist |SCCM and AD Administrator

Responsibilities:

• Desktop Engineering providing support to the government and HP client.
• Provide Tech Refresh Desktop Engineering support to transition from the old Images to the new Image. My work would include operational Tier 2 support for the existing Windows XP and Windows 7 (32 bit OTS) Images but I also help with the significant non-business unit related Application packaging requirements and their transition to the Tech Refresh Windows 7 64 bit platform. These are in reference to one off applications that are used throughout my organization; work with NOC and security team to hardening the security guideline.
• Provide Tier 2 and Tier 3 support for escalated Operating System; application software; and/or hardware issues utilize Active Directory, SCCM, SQL 2008 to complete the task; and support the Mac and Unix Operating system as needed.
• Support for the integration of OTS desktop software images (test, troubleshoot and deploy to designated test machine prior to deploy it to production.
• Provide remote PC repair services by using SCCM Explorer and remote support by editing the registry value, repair the software installation and corrupted file and drivers. If necessary format the HD and re-imaging.
• Create/automated processes by utilizing PowerShell scripting, Specops, Lumension and Powerbroker working with internal and external clients to solve technical issues related to system integration Apps and HW.
• I have Created cross-functional processes to support system integration systems by setup and configure SCCM, AD and Generate Report and manage all workstation.
• Troubleshoot/ solve problems related to system integration. Worked with internal/external clients, QA, and Software and Hardware Engineers to solve problems related to data, custom client configuration, system builds, etc.
• Create and execute test cases for all mandatory, optional and compliancy applications
• Package various software, patches and firmware and deploys them by using SCCM; Troubleshoot and resolve all issues related to software deployed
• I create new AD SMS/ SCCM Group for each package then add them to the right security group>Create software Package by Uploading the source file to SCCM, create Install, Kickoff and Notification program for 32 and 64 Bit Win OS, in addition I have created Software Collection: Advertise and Exception or exclusion list prior to Advertise to Production server.
• Serve as point of contact for software review and certification
• I have create and analyze Basic scripting by utilizing VBscripts and WYSE for various automated functions

Windows 7 Specialist/ Desktop Engineer

Responsibilities:

• Knowledge of best practice for windows OS, desktop deployments and Utilize Java Script to automate push and package the Images.
• Write JDK program and run, update, install, setup, configure, and troubleshoot program.
• Work in Triage assisting affected users with data migration, programs and application issue.
• Troubleshoot Win7 professional OS and peripherals and find work around solutions.
• Experienced in desktop, laptop and Server platform deployments: Use Altiris, DMT, CA ITSM and SCCM tools to migrate and automatically push software.
• Utilized SCCM/ SMS to manage software distribution to selected target systems through a remote process and focus on deployment OS, common applications, drivers, and security patches.
• Remote support on OCS, Remote Desktop, PC Anywhere, and Tivoli.
• Windows 7 Image and Script deployment utilizing Altiris, Ghost and Casper.
• Work with Configuration Management and Software Distribution tools and technologies.
• Perform automated and manual testing for deployments.
• Work independently and in a team environment to update and close trouble tickets.
• Perform support for air card drivers, printers, Microsoft Office and OCS, Cisco SoftPhone, audio, data recovery, and wireless issues.
• Map network drives and printers and change and modify port names (change IPv4 Class C IP address to IPv6 Class A network).
• I take initiatives to make necessary decisions as a site lead.
• Utilize WEBAD and Active Directory tool to verify user credentials, machine, GP, AD container, and security setting and create new user ID and new system to the Domain.
• Create temp user profile, repair the existing user profile, if necessary copy data and restore manually.

Desktop Engineer III/ Project Support Team Lead

Responsibilities:

• Assisted with directing and coordinating local area computer network for the entire Metro IT region, System Security/ Surveillance, digital processing and telecom activities at the CRDS/IRS and other locations.
• Coordinated and supervised existing IT department.
• Provided Level III support for over 500 desktops and provided phone and in-person support in standard Windows desktop applications.
• I have Supported a team that was responsible for PC troubleshooting: Windows XP, Win7 and Outlook/Exchange.
• Built software applications to provide the technical architecture of Web sites or Web-based software products.
• Managed support of all IT systems and UNIX/LINUX VMware environment.
• Maintained all systems and software and utilized WASP for inventory and renewals.
• Communicated with equipment vendors to ensure timely procurement of computer equipment and software.
• Responsible for organizing and shipping all electronics equipment as well as computer refurbishing.
• Performed system administration duties to include setup of user accounts; creation of shared folders, files, and printers; and setup of logon scripts and user profiles.
• Oversaw connectivity in CRDS, IRS and off-sites infrastructure to ensure optimal performance to include working with all ISPs to monitor and analyze connectivity, bandwidth use and data usage trends.
• Responsible for installation, testing, maintenance of all hardware; overseeing installation of all patches, service packs, hot fixes and upgrades to all software on CRDS/IRS network servers.
• Recovered data, setup and installed programs, configured HD, upgraded memory, and updated all Apps and OS.
• Managed all network connectivity to include RAS, VPN, Cisco any connect (tunneling), and Terminal Service conn.
• Managed the VERITAS backups for CRDS/IRS to include verification of backups and testing file restoration and disaster recovery procedures routinely.
• Monitored Remote SRDF, SanCopy, EMC Control Center on CRDS/IRS network.
• Established and maintained CRDS/IRS server event logs daily, Network, user environment, directories, and security.
• Assisted with development of system solutions consistent with DHS/IRS objectives.
• Maintained all software systems, i.e., WinWits; Sclogic Microsoft Windows, etc.
• Designed, specified, configured, installed, tested and maintained all CRDS/IRS network infrastructures to include all servers, routers, bridges, switches, modems, cabling and Internet service providers.
• Recommended and implemented improvements for all software, hardware and infrastructure.
• Developed, implemented, and maintained all CRDS/IRS IT policies and procedures.
• Negotiated contracts with and coordinated activities of hardware, software, support, and training vendors. Collected and analyzed network and memory utilization statistics.
• Responsible for backing up network and updating virus protection software on servers daily. Managed updates (Microsoft, Symantec Antivirus) to all CRDS/IRS workstations.
• Troubleshot Sclogic systems inside containment environment.
• Created and managed Ghosting environment of systems.
• Maintained effective and efficient operations of the CRDS/IRS IT Department.
• Ensured there was minimal downtime of critical IT resources during business hours.
• Provided weekly notification to users of any expected downtime in network resources.
• Developed effective plans to meet and implement business needs, delivered solutions on time and within budget, and developed and delivered IT budget for CRDS/IRS.
• Developed and presented technical procedures at CRDS/IRS.
• Developed training for non-technical staff and management users.
• Developed and delivered training to field technicians CRDS/IRS.

Senior Technology Specialist/ Desktop Engineer III

Responsibilities:

• Troubleshot any issues with Windows and Mac desktops and laptops with focus on the standardizing and hardening guidelines for Mac.
• Replaced MacAfee product with SEP. In addition, installed SEP client on each system that has not connected to the network.
• Supported the research team (scientists) with their instruments (Water, DB, Microscope and Davis), computer upgrade and data recovery.
• Provided day-to-day support for the scientific community, Data Center, FDA techs and management.
• Created Image for FDA CBER and CDER organization updated, automated and corrected the existing Images for Mac, Linux and Windows OS (suggested improvements to simplify the process). Review the SMS and update the ADM Scripting.
• Managed all systems on the Network, utilizing AD, Counter Spy and SEP product to track and report statuses.
• Developed and modified operating procedure manuals by learning the organization’s platform and solved the problem by conducting team meeting).
• Migrated legacy hardware and OS to new upgraded OS and reviewed the data with end user after the data migration is completed to check the data structure and network share drive and printers.
• Ensured that all applications migrated from the development to the operational environment.
• Ensured proper escalation during outages or periods of degraded system performance, problem resolution, and customer satisfaction.
• Supported the integration team to test new applications and worked on feedbacks from test results from the Beta team. (Worked closely with the vendors and contractors to handle more complex issues).
• Helped rerun cables and tested the new and existing applications.
• Added machines to Active Directory and created UID and re-imaged problematic system.
• Built Win Server 2008 and X server, created OU, updated the GPO and configured the Firewall.
• Updated X Server, Software, Data transfer from G4 and G5 to Intel base processor.
• Troubleshot issues related to Apple OS 8-10.7, Win XP, Vista and Win 7, Microsoft Office 2003, 2007, 2010; Macintosh Office 2004, 2008 and 2011, and Entourage.
• Managed and standardized all Mac devices, created Object in AD container and joined them to the domain.
• Packaged all type of applications and deployed them to large and small groups.