Information Technology Consulting Officer Resume Bronx, NY - Hire IT People

SUMMARY:

Confidential professional with a Master’s Degree in Information Systems and several years of progressive IT experience.
I am enthusiastic about technology.
Very personable and articulate, my objective is to build a good relationship with people and relate to them in a non - technical matter which helps them learn, understand and apply technology to suit their needs.
Driven by a desire to find solutions for business needs, I strive to resolve issues quickly with cost effective and innovative customs.
Migrated company’s Local Email Exchange server to Office 365 online environment.
Successfully migrated employee data to a new Human Resources, Time Management and Payroll system.
Lead expert in developing, reprogramming and launching a Private Branch Exchange ESI digital phones and Presence Management Security System.

TECHNICAL SKILLS:

Proficient in Sage MIP Accounting System, Ceridian Payroll Systems and ADP Enterprise system.
Professionally experienced in Windows Operating Systems, Active Directory Exchange, Group Policy Objects, Windows Server and all Microsoft Office Suites.
Progressive experienced in Mac Operating systems and specialized professional of Microsoft Office for Mac to include the current Outlook email platform.
Well adapted in wireless connectivity, remote desk side support, helpdesk troubleshooting, office equipment solutions and Service Now Ticketing System.

PROFESSIONAL EXPERIENCE:

Confidential, Bronx, NY

Information Technology Consulting Officer

Responsibilities:

Provide on-site and remote support to clients.
Diagnose and troubleshoot hardware/software issues for Windows and Mac operating systems
Project lead in developing the company website and social media platforms
Perform basic network troubleshooting
Administer support for Apple and Andriod mobile devices.
Set up social media and business website.

Confidential, NYC, NY

Information Technology Operations Analyst

Responsibilities:

Acted as team lead for the IT user support staff.
Provided attentive support to top executives such as the Chief Executive Officer and the Chief Creative Officer.
Part of a specialized project team to execute PC and Mac email migration to the most updated Outlook platform.
Maintained hardware and software inventories through standard asset management systems and procedures.
Handled preventive maintenance and troubleshoot peripherals such as printers, PCs, MACs and network assets.
Installed, configured, upgraded, imaged and supported desktop systems based on customer service requests.
Managed standard incident tracking system.
Performed repairs and replacements of hardware peripherals as well as testing of Windows and Mac operating systems.
Acted as a mobile administrator for Apple and Android devices through an Enterprise Mobility Management Platform.
Monitored and troubleshoot Exchange email and Active Sync for Mobile devices.
Provided job training and IT orientations to new employees as needed.

Confidential, Philadelphia, PA

Information Technology Coordinator

Responsibilities:

Continued to process Payroll through ADP system for company until new staff was acclimated.
Trained new staff on Human Resources and Payroll processes as well as Benefits/Time off systems.
Junior advisor in the restructuring of a company website and lead analyst for the staff intranet site redesign.
Spearhead in deploying Windows operating system upgrades and Office 365 Email migration environment.
Group Policy and Active Directory systems Administrator.
Primary support for Microsoft Exchange e-mail environment and mobile devices.
Engineered a new help desk system to integrate computing and network devices.
Executed data backups and disaster recovery operation using industry standard tools.
Top analyst with implementing and maintaining the new company ticketing/ tracking system.

Confidential, Philadelphia, PA

HR/Payroll Administrator/ Office Manager

Responsibilities:

Orients new staff to Human Resources policies, employee benefits and payroll procedures.
Supervised a team on daily administrative duties and managed 11 satellite sites.
Streamline procedures and daily activities within the Human Resource and Finance department.
Processed payroll and maintained company’s benefits reports within the ADP Enterprise System.
Acted as lead point of contact for all in-bound HRIS related requests
Conduct desktop training on MS Operating System and Office Suites to new and current employees.
Implemented innovative changes in restructuring the company’s websites.