SUMMARY:

• 11 years of experience creating innovative solutions leveraging industry experience in the fields of Virtualization and IT transformation
• Strong leadership, mentoring and communication abilities enable me to build and lead dynamic teams.
• Self - motivated Technocrat; possess over 11+ years of rich & qualitative experience
• Successfully developed and delivered on premise Exchange platforms to Office 365.
• Implemented Hybrid application strategy of locally hosted and IAAS, applications to support the rapid business growth and regulatory requirements
• Extensive experience in System, VMware and Administration on Windows based Enterprise Networks with Enterprise Data Center Operations
• Handles incident management for all incidents reported and develops management information for incidents.
• Developed Service Level Agreement (SLA) and Key Performance Index (KPI).
• Skilled in designing IT infrastructure and implementing technology to support large user groups and server infrastructure.
• Working technical experience with designing, building, installing, configuring, and supporting storage servers and management software, including VMware ESX/vSphere 6.x / 5.x and Virtual Infrastructure.
• Solid skills in Confidential Server operating systems 2008 R2 & 2012 R2
• Proficiency in implementing effective utilization of ITIL best practices for IT operations; well versed with ITIL Processes - Change Management, Incident Management, Configuration Management, and Problem Management.
• Adept at mapping client’s requirements, custom designing solutions and troubleshooting for complex information systems management, acting as an escalation gate to resolve critical issues for team members.
• Excellent communication and interpersonal skills with proven abilities in resolving complex issues.
• Experienced in Installing and Configuring VMware vSphere 5.5, P2V, V2V, migration, vMotion template designing
• Experienced in installing, building and administration of Windows 2012, 2008, 2003 Server Build uts, vSphere Kick Starts, Backup and Disaster Recovery Planning
• Strong expertise in Configuring HP ML, DL, MSL and BL series, IBM Blades, DELL Power vault Power edge Server class Hardware

TECHNICAL SKILLS:

Cloud: AZURE, AWS, Office 365, IAAS, PAAS, SAAS

Operating Systems: VMware, Windows 2012, 2008 R2, 2008, 2003

Hardware: Assembling, CMOS Configuration, Partitioning, Software Installation, Troubleshooting

Networking: Setting up Windows Networking LAN/WAN Maintenance for windows 2008 R2 & 2012 R2, Software deployment, DOMAIN Modules, Administration, Group policy, System Policy, Backup and Recovery Disk management, Configuration client profile, Servers Troubleshooting, remote installation server (RIS), Installation of LINUX

Packages: MS-Office 2013, Puppet

Scripting: Confidential PowerShell, VMware PowerCLI System Planning

COMPETENCIES & KNOWLEDGE DOMAIN:

• Windows Administration, Data Center Operations, Automation, Incident/Problem Management
• Technology & Virtualization (VMware) 6.0, 5.X all the versions
• Experience in designing and deploying Server Virtualization solutions for Enterprise environments with VMware ESX/vSphere 6.0, 5.x, 4.x, Virtual Infrastructure,
• Extensive experience in Installation, building and administration of Windows 2012, 2008, 2003 Server Build outs, vSphere Kick Starts,
• Exposed to rich corporate and heterogeneous platform environments including Windows 2012/2008.

PROFESSIONAL EXPERIENCE:

Confidential, Woonsocket, RI

Senior System Engineer

Responsibilities:

• As a senior system administrator, participated in design, implementation and support of the existing datacenter and performing day-day administration tasks. Worked closely with storage, network, and back up teams to ensure that no services are affected by developing issues or risks. install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Delivering and managing IAAS based private cloud with multi-tenancy and self-service with vCloud Director Suite.
• Design of vSphere as foundation for vCloud infrastructure
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all virtual and hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Repair and recover from hardware and software failures. Coordinate and communicate with impacted constituencies
• Responsible for creating AD Users and Groups and assigning permissions. Edited GPO for Windows Update schedules. Created file shares and quotas.
• Communicate effectively with colleagues and manager during status update briefings and troubleshooting; make suggestions for how to improve operations as necessary
• Work out of a systems trouble ticket queue and provide excellent customer service to end users
• Participate in 24/7 on-call rotation and perform responsibilities which sometimes require working evenings and weekends, sometimes with little advanced notice

Environment: Details: VMware vCenter Server 6.0, VMware vCenter Server 5.5, VMware vCenter Server 4.0, vSphere ESXi 6.0, vSphere ESXi 5.5, vSphere ESXi 5.0, vSphere ESXi 4.0, VMWARE vSAN 6.5, Windows 2012 R2, Windows 2008 R2, AD, DNS, Confidential, Office365, BMC Remedy, CA ITS

Confidential, Englewood, CO

Senior System Engineer

Responsibilities:

• Building, configuring, maintaining and troubleshooting the physical hosts and virtual machines
• Upgrading the windows 2003 servers to 2008 and 2012R2.
• Migrate customer's 10,000+ Exchange 2003 mailboxes to Confidential Office 365.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness to office365
• Implemented IAAS and SAAS cloud technologies to support the rapid growth and dynamic business environment
• Installing and configuring vCenter, VMware vSphere, ESX/ESXi Server, Virtual Machines and vSphere Client.
• Upgrading the ESXi hosts from ESX 4.0 to ESXi 5.5, upgrading firmware using Update manager and manually.
• Managing and configuring the HP physical servers through HP Administrator and CISCO physical servers through CISCO UCS.
• Responsible to do the networking tasks such as assigning IPs to the servers, configuring vSwitch and DV Switches on vCenter server.
• Cloning the virtual machines, performing the vMotion and storage vMotion.
• Migrate the VMs from one data center to another data center.
• Troubleshooting the threat management issues on the production servers.
• Using SCCM to automate the patching processes.
• Using the Remedy for ticketing and changes in the organization’s environment.
• Providing data center support 24/7.
• Working on two projects: Server Migrations and Server Refreshment (Virtualization Team)
• Managing and working on a team of 9 consultants responsible for datacenter installations, migrations, engineering and virtualization implementations
• Subject Matter Expert for virtualization and datacenter

Environment: Details: VMware vCenter Server 6.0, VMware vCenter Server 5.5, VMware vCenter Server 4.0, vSphere ESXi 6.0, vSphere ESXi 5.5, vSphere ESXi 5.0, vSphere ESXi 4.0, VMWARE vSAN 6.5, Windows 2012 R2, Windows 2008 R2, Office 365, AD, DNS, Confidential, Confidential AZURE, BMC Remedy, CA ITS

Confidential

Senior System Administrator, Team Leader

Responsibilities:

• Received an appreciation JDI (Just Do It) award for process improvement 7 automation
• Built a new server as per User Requirements and bank standard.
• Upgraded ESX Host and Migrating Virtual Servers based on requirements
• Handled Incident Management, Problem management and handling Escalations and RCA
• Successfully responded to and resolved Nexus (Bank Standard Work Request tool) requests pertaining to installation of patches that missed the usual patching windows, adding users and editing group memberships, work on clearing space on drives and managing SAN Storages.
• Conducted post build QA on close to 6000 Virtual Servers as a part of CFC and Merrill Lynch merger with Bank
• Served as a Patching Coordinator for close to 6000 Servers and responsibilities include identifying Outage Windows, Segregating the Servers as per their environment (Production, Dev, Test, Contingency)
• Efficiently troubleshot non-responsive VM Servers by logging into Virtual Center and migrate the VM Servers using vMotion feature to avoid bottle neck state on Host Machines in VMware Virtual Infrastructure Environment
• Led the teams for setting up data centers with cost-effective solutions for data replication, enterprise security, backup and infrastructure management
• Designed and deployed server virtualization solutions for enterprise environments with VMware ESX/vSphere 4.x/5.x, Virtual Infrastructure 4.X/5.X
• Received a second JDI Award for completing the Successful Automation project.
• Participated in streamlining processes: Created and implemented a common repository for server inventory and owners (team contacts)
• Managed patching for 2000 Windows Servers per month on a weekly basis.
• Responsibilities as the Remediation Coordinator were to troubleshoot and fix issues on the servers.
• Obtained downtime approval and downtime window, coordinating between the server owner and application owner to deploy monthly and critical patches
• Created a list of patches to be deployed on the servers.
• Scheduled RFC (Request for Change) and attended CAB meetings to obtain approval.

Environment: Details: VMware vCenter Server 6.0, VMware vCenter Server 5.5, VMware vCenter Server 4.0, vSphere ESXi 6.0, vSphere ESXi 5.5, vSphere ESXi 5.0, vSphere ESXi 4.0, Windows 2012 R2, Windows 2008 R2, DNS, Confidential, Office 365, BMC Remedy, Internal ITRS

Confidential

Windows System Administrator, Subject Matter Expert

Responsibilities:

• Instrumental in providing Level 2 technical support for the MSN properties supported by TCS including responding to incident escalations from Tier 1.
• Troubleshot
• “failed reboot servers” through ILO (Integrated Lights Out v1 & v2) servers for any Confidential, WINS DNS, Active Directory, Hardware, SQL, IIS issues, keeping the servers in healthy condition and make sure all SQL jobs are running fine on servers without having any revenue loss to Confidential .
• Implemented training programs for the ‘Team Players’ on the operations floor with Technical based training.

Environment: Details: Windows 2012 R2, Windows 2008 R2, Windows 2003, AD, DNS, Confidential, IIS 6.0, SCOM, BMC Remedy

Senior Project Engineer (Windows System Administrator)

Confidential, Redmond, WA

Responsibilities:

• Triage Team - Analyzing and determining the impact of the issue or alarm which comes into the queue and assigning it severity. And informing fellow colleagues about the same
• Servers for any Hardware/SQL/IIS issues, keeping the servers in healthy condition and make sure all SQL jobs are running fine on servers without having any revenue loss to Confidential
• Production servers from MOM and SCOM. Configuring and deploying the management packs using MOM and SCOM
• TNI (Training Need Identification) and VRI (Volume Reduction Initiative)
• Received Thanks a Zillion Award for excellent resolutions for high Impacting issues being take care of with the help of FTEs
• Provided First Level of Technical Support to Blackberry customers.

Environment: Details: Windows 2012 R2, Windows 2008 R2, Windows 2003, AD, DNS, Confidential, IIS 6.0, SCOM, BMC Remedy

Confidential

System Administrator

Responsibilities:

• Managed the setting up Win2003 Domain
• Conducted configuration of Active Directories and worked on group policies, user policies, system policies for creating user accounts
• Maintained Exchange User Accounts, Testing Server, Application Server & Development Server
• Worked on Confidential, DNS Active Directory Services