EXECUTIVE SUMMARY:

• 11 years of information technology specializing network engineering, network operator, systems analysts, systems administrator network administration experience providing services for work involving Operations and Maintenance of the technical infrastructure.
• Maintained network security and ensured compliance with security policies and procedures. Planned, coordinated, and implemented security measures to safeguard network.
• Systems integration, operations and maintenance - technical infrastructure and computer configuration. Also, hold certifications in PMP, MCP, MCSE, CCNA, and A+. Also, vast experience in Operating Systems: Windows 9.x/NT/2000/ Servers 2000/2003/2008/ Me/XP/XP Pro/Vista/Win7 Novell, Enterprise Network Architecture: DNS, DHCP, WINS, TCP/IP, EIGRP, EGRP, OSPF, IIS 5.0 Administration, VPN, ATM, FTP, Telnet, ISDN, IGMP, SMTP, POP 3, PPP/PPTP, Netbeui, BGP, IGRP
• Supported network components that encompass all connectivity devices such as Cisco routers, Cisco switches, Cabletron hubs, Confidential & Confidential CSU/DSUs and associated equipment supporting WAN communication links, i.e. loss of building-to-building connectivity via T1, T3, TLS, FDDI, and Gigabit Ethernet circuits.

TECHNICAL SKILLS:

Hardware: IBM Compatible PC/Servers/Workstations, MS Exchange 5.5/2000/2003 Servers, Dell, Compaq, HP, Apple, laptops, notebooks, printers, fax, scanners, modems, routers, switches, hubs, blackberries, hard drives, CD-ROM, Floppy Drives.

Software: Microsoft Office Suite 97/2000/2003/2007/2010 Pro/XP Pro, MS Outlook 98/2000/2002/2003/2010 , MS Project 98/2000/2007 , Visio Professional 2010, Lotus Notes 6.1, cc Mail, Groupwise 5.5/6.0

Operating Systems: Windows 9.x/NT/2000/ Servers 2000/2003/2008/ Me/XP/XP Pro/Vista/Win7 Novell Netware 5.1/4.x/3.x, Novell Client 4.9, Windows 2000 Pro Workstation/Server, ISPF, Unix, DOS

Directory Services: NDS, Active Directory Programming Visual Basic, C/C++, HTML, HTTP.

Databases: MS Access 97/2000/2007/2010 , Paradox 7, ODBC, MS SQL, Oracle.

Network Admin: NetWare 5 LAN Administrator, GroupWise 5/6.0 Administrator, IIS 5 Web Administrator on Windows NT, LAN/WAN/MAN, VLAN, Inter-VLAN Routing, configure HSRP for fault-tolerant routing, Multicast overview, configure IP Multicast, control campus network access, Veritas Backup Exec, Norton AntiVirus CE, ZENworks& Novell Application Launcher, InstallShield, Symantec Ghost Enterprise.

Network Architecture: DNS, DHCP, WINS, TCP/IP, EIGRP, EGRP, OSPF, IIS 5.0 Administration, VPN, ATM, FTP, Telnet, ISDN, IGMP, SMTP, POP 3, PPP/PPTP, Netbeui, BGP, IGRP, HP Openview, Ethernet, Hubs, Cisco Routers (1900, 2500, 3460, 4000, 5000, 6000 series), Bridges, Proxy Server, Firewalls, Zone Alarm, Norton Personal Firewall. NIS, LDAP and single sign on technologies. Hands on experience working in a NAS or SAN environment.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Monitors mission critical platform architectures, processes and systems
• Performs asset management functions related to tracking, inventory updates and RMA's
• Follows prescribed processes for Incident, Change and Problem management
• Application and operating system service restarts * Monitors Enterprise back-ups and performs tape rotations.
• Hardware break-fix, installations and physical cabling
• Manage Identities and Admin Access on Cisco ISE
• Configure network access for user accounts
• Configure access for users, endpoints, admin, groups permissions and accounts
• Configured user identity groups
• Manage authentication, authorization policies and profiles

Confidential, Washington, DC

Network Engineer

Responsibilities:

• Manage and monitor the wireless network
• Install and configure network wireless devices
• Encrypt and set up accounts on wireless network
• Broadband, hotspot and Wi-Fi implementation
• Monitor, troubleshoot, upgrade and installed cisco routers and switches.
• Provide continued wireless messaging support for a server-based computing environment, based on Microsoft Windows/Research in Motion (RIM) Confidential Enterprise Server
• Confidential Enterprise Server administration and system management
• Device management (device issuance, sanitization, warranty, etc.)
• Device troubleshooting and installation for wireless access to internet, email, calendar, air cards, cell phone, and applications
• Testing and qualifying new devices and applications to ensure feasibility and usefulness
• Installed, configured, troubleshoot and maintained wireless cisco routers, switches and firewalls
• Managed firewall(cisco/avaya) policy management and network security management
• Monitored the outgoing traffic through the proxy, obtain details on users generating traffic, websites accessed and bandwidth consumed
• Managed an Information Assurance Vulnerability Management program (IAVM) to track potential system threats.
• Maintained, analyzed, troubleshoot, and repaired computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems
• Provided Printer support
• Have a deep understanding of PC hardware. Proficient in performing break/fix, installations, and upgrades
• Experience with scanner/copier/printer break/fix
• Experience with hardware/software on servers, routers, switches, firewalls, blackberries, WIFI, laptops, HotSpot, Notepads, IPhones, tablets
• Performed viruses and security, data recovery on servers, laptops, blackberries, iOS, androids, palm, smartphones, track-pads and disk drives

Confidential, Crystal City, VA

System Administrator

Responsibilities:

• Installed and configured laptops, printers and scanners
• Helped users with mail box size issues by cleaning the unwanted files and attachments
• Troubleshoot information technology specializing network engineering, network operator, systems analysts, systems administrator e-mails issues(missing corrupt pst files and archived e-mails)
• Installed and configured switches and routers and port configurations
• Installed and troubleshoot Blackberries
• Laptops imaging, helped and installed Confidential cards readers
• Installed and configured ARRAYS, battery pack card on SCMM ILO server Gen 8
• Port wiring, worked on SMLLS issues
• Set up wireless accounts and mail accounts

Confidential, Washington, DC

Network Engineer

Responsibilities:

• Designed, defined system architecture, and implemented systems for new or existing computer systems. Provided engineering support for Active Directory and related network support equipment.
• Analyzed, administrated and supported Desktop, Thin Client, IEC production; implemented Desktop GPOs in all domains throughout. Configured VMware Distributed Resource Scheduling, High Availability and Fault Tolerance.
• Diagnosed and troubleshot problems with PCs, software, communications devices.
• Installed, troubleshot, and replaced Briefing and Display devices. Installed, troubleshot, and replaced Video Teleconference devices.
• Responded to End User requests for technical support and assistance.
• Provided support and assistance to System Administrator(s), Network Engineer(s) and Analyzed, administered and maintained voice, video, and data communications networks. Managed the usage and performance of voice, video and/or data communications networks.
• Maintained network security and ensured compliance with security policies and procedures. Participated in the development and implementation of network-related procedures and standards. Participated in and lead aspects of major network installations and upgrades.
• Interfaced with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Developed and implemented testing strategies and documented results.
• Responded to escalated requests for technical assistance.
• Provided advice and training to tier 2 desktop support team / end-users.
• Troubleshot and resolved complex problems.
• Maintained current knowledge of relevant hardware and software applications as assigned. Participated in special projects as required.
• Installed network hardware, operating systems, and software. Planned and supported network infrastructures, Installed and managed network services, supported server administration, troubleshot servers, monitored network performance; implemented network security measures; backed up and managed user accounts and permissions, and restored information systems.
• Exercised independent judgment with minimal direction from supervisor; configured and installed cisco routers, switches and firewalls. Planned, coordinated, and implemented security measures to safeguard network. Provided ongoing support for the company's telecommunications system.

Confidential, Washington, DC

Network Engineer

Responsibilities:

• Maintained day-to-day operation of a complex LAN/WAN Confidential system-level. Troubleshot, planned and performed high level system engineering analysis and studies for the network infrastructure. Performed protocol analysis, network design.
• Performed evaluation of remote monitoring tools in support of technology changes and submitted recommendations. Administered Windows Server and IIS. Monitored and tested system performance. Worked on implementation of Enterprise Architecture and Support Center. Installed approved software on PCs and laptops, as requested by the Government.
• Monitored Exchange E-Mail System, Exchange 2007/2010 and Confidential (BES) including mailbox management / recovery, monitored queue, problem diagnostics and resolution, system upgrades, maintenance, and system health and performance assessments.
• Active Directory created user accounts, objects, and containers in OU’s. Responsible for authenticating and authorizing all users and computers within a network of Windows domain type. Assigned and enforced security policies for all computers in a network and installed or updated software on network computers.
• Reset, deleted users’ accounts, and removed objects in containers. Supported help desk including desktop, laptops/notebooks and computers, using Remedy ticketing system.
• Worked with business application, and database administration functions to ensure availability, reliability and scalability of help desk / desktop functions to meet corporate objectives.

Confidential, Washington, DC

Help Desk

Responsibilities:

• Provided technical software/hardware and network problem resolution, troubleshot ticketing system, VPN, and remote access. Documented and tracked support activity and clearly communicated technical solutions in a user friendly professional manner.
• Provided assistance, including phone support and desk-side assistance, when required. Documented calls in the call tracking system.
• Supported users working from other locations including laptop and Confidential .
• Supported help desk 3 layers

Confidential, Greenbelt, MD

Network Engineer

Responsibilities:

• Provided Network Engineering services in support of customer data networks. Worked with customer technical teams to provide solutions for customers’ internetworking communications requirements.
• Performed router / switch network hardware / software upgrades. Prepared work orders containing instructions to be used by technicians to configure network hardware and software.
• Prepared schematics to define and illustrate network design solutions. Installed printers and resolution of printing issues; to include physical set up, configuration, clearing jams, replacement of toner cartridges and user-replaceable modules (e.g., ‘fuser” and image drum modules). (HP Web JetAdmin is deployed for printer management purposes.)
• Installed and deployed systems (servers, switches, workstations, peripherals).

Confidential, Herndon, VA

Network Operator / Network Administrator

Responsibilities:

• Monitored the network and intercept trouble calls by reviewing current status. Ensured timely user notification of maintenance requirements and effects on system availability. Troubleshot systems and applications to identify and correct malfunctions and other operational difficulties. Supported help desk including desktop, laptops/notebooks and computers, using Remedy ticketing system.
• Checked systems alerts using WhatsUp Gold, BMC OpenView Patrol monitoring systems. Checked electronic for reported power outages, server updates, circuit or hardware installation and de-installation or any untracked alerts.
• Reviewed previous critical systems checklist and ran the CPU utilization statistics for WAN Routers. Reviewed service center tickets for IT networks. Checked both open tickets by assignment group and shared ticket by assignment group. Monitored e-mails and messages from vendors/management on regular basis.
• Checked network attached storage Confidential each regional office to ensure that data has been replicated Confidential the schedule time. Crosschecked information vista for bandwidth utilization. Checked Cisco works for unauthorized changes or to confirm that authorized changes to switches have occurred. Check TACACS exception reports, review audit logs for unauthorized login attempts
• Collaborated with CSIRT team to identify “black list” IPs that are denied Confidential the perimeter. Reviewed forefront, iron port, and counteract systems for proper operations, excessive backlog, or possible virus issues. Reviewed all open tickets in peregrine service center to ensure they contain the latest updates.
• Checked the DS-3 circuit between the central and the replication site for utilization and verification of data replication.
• Created help desk ticket for every call or alarm detected by the monitoring systems. Troubleshot all the events detected by the monitoring systems. Proactively tested and monitored circuit, reported outages / severe outages. Preliminary troubleshooting (Isolate affected device(s), ping device bounce interface etc.
• Checked for Change Controls concerning down device. Hourly Update on network status. Checked bmcOpenView for anomalies. Uploaded bmcopenView software Applications. Escalated and take action during network outage and server problems. Entered network outage information and all activities in the master log.
• Reviewed forefront, iron port, and counteract systems for proper operations, excessive backlog or possible virus issues. Maintained CFM systems and network configured both hardware and software.
• Regularly lead in technical assessment and delivery of specific technical solutions to customer. Coordinated implementation of new installations, designs and migrations for technology solutions or platforms. Supported project personnel in resolving fairly complex program problems. Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.
• Provided technical advice on complex programming; regularly lead in technical assessment and delivery of specific technical solutions to the customer. Provided a team structure conducive to high performance, and managed solutions on the following work domains: networks, applications forms.

Confidential, Washington, DC

Network Engineer

Responsibilities:

• Monitor call center tracking for field engineers, inventory database (REMS/WASP) issue log. ITIL support service management. Maintained CFM systems and network, configured both hardware and software. Setup network infrastructure for field engineers, standardized hardware, software and application delivery methods.
• Employed an enterprise-level system monitoring and management suite through application development and maintenance support. Established a consistent tiered service agreement for the entire infrastructure, implemented an ITIL service desk function based on the newly established service agreements.
• Monitored e-mails and messages from vendors/management on regular basis.Used Remedy tickets to monitor SLA objectives are met.
• Tested, installed, and configured primary, secondary workstations, laptops and servers. Installed and configured the brocade switch (3200/3900). Installed and configured juniper router J series (2320/2350/4350/6350 ). Configured and used the WEB TOOLS switch management GUI. Verified installation of the switch with WEB TOOLS. Verified the installation of the switch through the use of the CLI utility.

Confidential, Greenbelt, MD

Network Security Engineer

Responsibilities:

• Proactively accessed Microsoft patch compliance, ensured-wide compliance with automatic policy enforcement. Protected mobile users, monitored notification services and virus source tracing.
• Scheduled updates Confidential determined intervals, monitor system security 24/7. Enabled critical alerts to be sent to specified individuals via e-mail. Installed servers and patches. Provided desktop support, troubleshoot workstations, laptops, blackberries. Installed and configured personal/network printers.
• Created user mail accounts, installed son/dell servers. Created remedy tickets. Monitored systems performance. Monitored systems security, created filter rules and permissions. Performed systems backup and systems alert. Monitored systems mail accounts, archives.
• As NOC Technician provided support in a 24x7x365 days/year role that monitors and supports critical network elements using real time alarming of network faults, analysis, notification, trending of faults and escalation.
• Provided real time and near real time responses. Provided on-line knowledgeable assistance and coordination; facilitated efforts with MSOs, field engineers, service providers, vendors and other outside support organizations. Initiated, updates, tracks and closed network trouble tickets; created and send network alerts and flashes.
• Performed pro-active network element status and health checks as part of normal surveillance activities. Upon receipt of network trouble conditions, follows procedures to directly access certain network elements to validate and further sectionalize specific trouble conditions.
• Worked to develop and implement network management tools and processes to improve the NOC capabilities, and to ensure quality service levels across all market. Provided technical support, training, and guidance to junior or lesser experienced technicians.
• Audits log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues are documented. Identified procedural errors and takes them back to the source or management. Worked to ensure that procedures and processes are clear and will be followed going forward.

Confidential, Washington, DC

Network Operations/Security Engineer

Responsibilities:

• Centrally manage and monitor system security status from a centralized console. Coordinated proactive defense against malicious threats and attacks on network. Mitigated the risk of rouge and non-compliant systems’. Updated, configured and enforced protection policies.
• Evaluated systems policy status, monitored network weak points. Monitored integrated alerts and notification on compliance. Enabled critical alerts to be sent to specified individuals, SMS, and text pager. Prevented systems from falling out of compliance and stopped end users from changing settings or disabling vital protection.
• Installed and configured routers 3700, 4500, 6500, 1900, 2500, 3460, 4000, 5000, 6000, switches, pix firewalls TACACS server account management to manage all nodes in the network Installed and configured wireless, and VLAN network.
• Network Control Facility provided connectivity support to EPA Headquarters’ Backbone network.
• Monitored Network Console: Proactive testing/monitoring circuit, report outages/severe outages; Investigated any device that appears in an alarm state or any alert by HPOV; Preliminary troubleshooting (Isolate affected device(s), ping device bounce interface etc.). Check for Change Controls concerning down device. Hourly Update on network status. Checked HP OpenView for anomalies.
• Escalated and took action during network outages and server problems. Entered network outage information and all activities in master log. Opened Remedy tickets / updated Remedy tickets as needed. Provided monthly report of bandwidth utilization of all serial interfaces and WAN links in a monthly report.
• Supported windows 2000/XP/2003, Novell 4.3 and ZenWorks. Installed patches for Windows 2000/XP/2003. Monitored Outlook 2003 and Exchange 2003 mail servers. Created e-mail accounts Outlook and Exchange 2003. Lotus Notes 6.01. NIS, LDAP and single sign on technologies. Hands on experience working in a NAS or SAN environment.