TECHNICAL SKILLS:

• Systems/NOC Administration
• Technical Support
• Desktop Deployment
• Systems Installation, Configuration & Upgrading
• Network Troubleshooting
• VMware 5.0 (vCenter/vSphere)
• Anti - Virus Management
• Windows Deployment Server
• Technical Documentation
• Windows Update Server

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Linux Admin Enterprise Analyst

Responsibilities:

• Maintain the Enterprise Management System (EMS) by performing daily configuration updates, monitoring validation, and Tier-2 support of the HP OpenView monitoring platform.
• Provide IT Infrastructure solutions to various network and application development teams on key initiatives.
• Responsible for providing Sr. Level monitoring support on technical issues.
• Monitor the infrastructure to include: servers, network devices, i.e. routers/switches, and system applications and databases.
• Ability to work well under pressure and to meet tight deadlines. Demonstrate a high level of motivation, confidence, integrity and responsibility.
• Perform Linux server cluster maintenance and database sync.
• Perform enterprise level technical investigation, executive level communication, and resolution tracking.
• Provide root cause analysis complete with timeline.
• Monitor and analyze logs and alerts from a variety of tools (QRadar, HP Openview, etc.).
• Effectively communicate technical network issues both written and verbal to the Government client.
• Adhere to established internal procedures and guidelines.
• Provide guidance and assistance to team and act as an escalation point on complex technical issues.
• Meet time sensitive requirements and SLA/OLA’s.
• Identify and discuss new areas of work improvements.
• Support senior staff and ensure other employees are properly supported.
• Reviews HP Open View configuration and provides recommendations for changes to enhance rapid identification of system failures.
• Identifies and ensures backup of critical EMS HP Open View system and configuration files.
• Developed plans for testing and installing system hardware and software updates as part of the process for resolving problems with the HP Open View System.
• Provides technical support and recommendations for managing and tuning the EMS system.
• Identifies daily/weekly/monthly maintenance procedures for the HP Open View system.
• Resolve SNMP and DNS issues, and review history message browser for unusual activity.
• Assign new Operations Manager nodes to their appropriate device type and support groups.
• Add/remove users for EMS monitoring tools utilizing AD accounts.
• Coordinated and collaborated with multiple support teams and problem management desk to ensure system outages were tracked to resolution.
• Performed triage on enterprise events and promoting them as appropriate to either incidents or problems to be managed while serving as ITIL Event/Incident/Problem Analysts. Document and summarize enterprise events, escalated to executives via executive notification emails and provide situational awareness until event is resolved.
• Ensured that all activities are tracked and approved through the change management process
• Ensured that all to be monitored activities are properly tracked, recorded, correlated, and displayed in the C3 monitoring and notification systems.
• Provide daily activity turn over summaries per shift of open tickets, incidents, and work in progress.

Systems Administrator

Responsibilities:

• Create and maintain users and computers within Active Directory.
• Manually update Symantec Endpoint Protection Manager (SEPM) server with latest anti-virus definitions in a disconnected development network environment.
• Administered and maintained Windows Update Server in a disconnected development network environment.
• Create and maintain technical Standard Operating Procedures documentation for proper administration of server and client infrastructure.
• Install and update software, hardware, Microsoft critical updates and service packs on desktops and 2008 R2 Servers.
• Capture and deploy Windows 7 images to customers via LiteTouch on Windows Deployment Server.
• Proficiently field service desk requests with Remedy in support of software and hardware.
• Prepare new computers for delivery and deployment by creating standard software loads and install the load on PCs.
• Work closely with manufacturers and third party vendors to expedite repair and/or updates for computers and hardware peripherals.
• Diagnose, troubleshoot and resolve hardware, software, network and system problems and replace defective components when necessary.
• Designed, writes and edits DOS end user documentation using MS Word
• Experience with UNIX/Linux command line interface

System Analyst

Responsibilities:

• Conducted customer interviews and open trouble tickets based on customer-reported symptoms.
• Provided superior customer service to all customers by being courteous, helpful, and professional.
• Performed non-intrusive and intrusive physical & logical layer troubleshooting on service issues.
• Performed customary ticket management functions to ensure proper organization of the ticket queue.
• Responded to customer requested escalations by properly notifying NOC management.
• Provided clear, timely, and informed status updates to customers.
• Retrieved referral status updates and request escalations as necessary from external Carriers.
• Received instruction and training from senior technicians, engineers and management.
• Worked effectively with internal and external organizations as necessary to expedite repair efforts.
• Proficiency with PC workstations, basic software, and applications.

Database Analyst

Responsibilities:

• Managed the department fleet data program, and corresponding dataset profiles/descriptions; process and integrate fleet data in an Oracle database design structure for scheduled data release.
• Led research to identify emerging trends in Green Fleet technology. Provided input to the Department Fleet Manager and others for use in determining key transportation programs and project; setting priorities and develops schedules for carrying out these program and projects.
• Provided fleet agency managers with statistics and analysis in the evaluation of the source and reliability of data, identification of solutions to problems, and the implantation of those solutions.
• Proactively monitored progress toward Transportation Scorecard goals and compliance with Energy Policy Act of 2005 (EPAct) reducing the effort in the completing year end reporting (e.g. The Federal Automotive Statistical Tool (FAST).
• Increased the use of alternative fuels and reduced the use of petroleum.
• Provide reports, as needed by DOT’s property and Vehicle Fleet Management Division; forecasts for expenditures and/or costs savings to ensure the FAST Reports are properly submitted and accepted to the appropriate channels.
• Achieved GREEN status for the DOT’s Property and Vehicle Fleet Management Division, with the understanding the guidance originally provided is adhered and followed.