System Administrator and Senior Support SpecialistÂ Resume Bethesda, Maryland - Hire IT People

SKILLS

In - depth knowledge of O365, MS Office suite 2010, 2013 and 2016.
In-depth knowledge of Windows 7, 8, 10 and MAC OS.
Experience integrating Skype for Business in Enterprise environment.
The ability to provide technical and end-user support to clients in person.
Excellent written and verbal communication skills.
The ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required.
Ability to clearly communicate, explain and articulate O365 technology use to end-users.
Ability to translate and explain O365 technology to non-technical users.
Able to clearly demonstrate capability of working across multiple devices, and access documents from anywhere
Strong motivational skills and ability to successfully train diverse groups of users

PROFESSIONAL EXPERIENCE

Confidential, Bethesda, Maryland

System Administrator and Senior Support Specialist

Responsibilities:

Windows Server 2008 R2 and 2012 R2.
Active Directory Domain Services, Users and Groups, DHCP, DNS, Print Management and Group Policy Management.
Microsoft Hypervisor and VMWare builds.
OS support: Windows 2000, XP, 7, and 8.1; Mac OSX 10.4-Current, and Linux CentOS
MS Office 2003-2016 and O365: MS Outlook, Lync/Skype for Business, Word, Excel, and PowerPoint.
Internet Explorer, Firefox, Safari, and Chrome.
Encryption Software: BitLocker, PointSec, PGP Norton Symantec, and File Vault.
Macintosh Imaging: Acronis v.10-11 and CCCloner.
Windows Imaging: Windows Deployment Services and Norton Ghost.
Security Software: McAfee, ESET Security, Spybot, and Malwarebytes.
Command Line Interface, VB Scripting and PowerShell.
Peripherals support including: Label printers, external hard drives, wireless mouse/keyboard, docking station, webcam, speakers, and scientific instruments.
Mobile device: BlackBerry, Nokia, Windows, Android, iPad and iPhone.
SmartCard/PIV Card Reader with ActivClient.
Remote Support: Remote Desktop, Cisco AnyConnect VPN and Bomgar Web Support.
Ticketing Systems: BMC Remedy and Service Now Management.
Full Audio/Video Conference.
VoIP Polycom support and training.
Cisco Jabber support and training.

Confidential, Alexandria, Virginia

Network Specialist

Responsibilities:

Hardwiring CAT (5, 5e, and 6) cables throughout the internal walls of the homes and to their specified locations.
Crimping all cables insuring proper connection, includes: CAT cables, phone, and wall mount. Cables are tested to ensure working status with a network router.
Establishing a secure home network enabling both hardware and software firewall filtration configuration.
802.11g wireless access through MAC filtering, WPA or WEP password encryption and updating firmware.
Incorporating all desktops, laptops, fax and printers to reside on a single workgroup. Enabling network capabilities includes: printing, faxing, file and folder sharing while maintaining secure accessibility.
All workstations receive newly installed Norton Internet Security along with Norton Antivirus protection. Weekly schedule scan and updates. All workstations receive the latest patch and Service Pack update
We offer three months of support and questions to homeowners via phone and Remote Assistant.

Confidential, Arlington, VA

Desktop Support Specialist

Responsibilities:

Hardware installation and replacement: CPUs, CMOS batteries, DVI video cards, wireless network adaptors, power supplies, Parallel cards, Hard Drives, RAM, A and DVD drives, system fans, and sound cards.
Using Symantec Multicast Ghost to upload Windows XP images.
Configure and troubleshoot Windows XP, update security features to files and folders, edit system’s registry to set permissions for applications.
Working with Windows 2000 Active Directory, creating user accounts and OU, applying group policy to containers, set permission and restriction to users and groups, and resetting passwords.
Manually assigning IP address for workstations and printers.
Setting up and configuring network printers, running and editing printer script.
Installing various server-based applications, IDX base, Citrix base, Java base, Paging Services, and Patient Tracking.
Migrating and restoring legacy data includes: .doc, .xls, .ppt, Favorites, Outlook email (PAB, calendar, and contact). PC rollout of 1100 new HP d530 workstations in place of legacy machines.
Installing 22 network switches, Cisco 4500 and 6500. Activating and managing network ports.