SUMMARY:

• Talented professional with extensive knowledge in backup/recovery.
• Experience has provided a comprehensive understanding of design, implementation, and support for backup and disaster recovery operations.
• Experienced in Confidential, throughput optimization, de - duplication and cloud storage, replication, tape technologies, backup hardware, project management, Remedy incident and change management systems.
• Troubleshooting experience in networking, SAN, NAS, VMware, Windows OS, Active Directory, and SQL.
• Confidential Simpana 8.0 Administration ~ Confidential Enterprise Environment Documentation, Planning & Optimization ~ Customer Business Requirement Evaluation Also with legal technical and litigation support analyst with 13 years of law firm experience including, e-discovery, data review.
• Strong familiarity and proficiency with software programs such as Live Note, Concordance, and others; strong technical understanding.
• Exceptional communication and organizational skills; and ability and desire to work overtime.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Backup Engineer

Responsibilities:

• Manage mixed Windows, Linux, SQL, NAS client backups using Confidential Simpana Version 10
• Client and server installs and upgrades of Confidential agents. On Confidential Simpana Version 10
• Maintain scheduling and storage policies for the Confidential Simpana Version 10 application.
• Quatum I500 and I80 LTO 5 and LTO 6 tape library install and training.
• Manage ticket queue for customer requests for restored data.
• Work with offsite storage Iron Mountain for weekly off site and tapes returns.
• Storage reporting and forecasting for future purchases and storage needs.
• Extensive experience with problem resolution, root cause analysis, etc. of hardware and software platform problems in complex, layered, client/server based software.
• Expertise in IBM 840 and 900 SAN/NAS, Confidential NAS/SAN Hitachi storage configuration.
• Discussed Confidential Simpana Version 10 solutions with clients to validate final configuration.
• Upgraded and configured Confidential Simpana Version 10 on timely basis rather on the client side or Media Agent side.
• Developed, executed and maintained Confidential Simpana version 10 software for strategic partners.
• Deployed Confidential Simpana Version 10 solutions to meet project requirements specified by clients.
• Completed tasks related with Confidential Simpana Version 10 deployment as per client’s requirements.
• Administration of backup servers like monitoring drive capacity, services, patches, daily check report and installing required updates on hardware related issues on Confidential Simpana Version 10
• Configured CommServe, Media Agent, Client & database idata agent’s and Library’s on Confidential Simpana Version 10
• Provided ongoing project management for over 10 clients for Confidential set up and Installs.
• Created, developed and implemented Confidential to new customers.

Confidential

Sr. Backup Engineer

Responsibilities:

• Perform normal day-to-day administration of the Confidential environment
• Created and implemented new Confidential storage policies for Vm environment.
• Review daily backup reports to remedy failures and increase job success rates
• Collect, analyze, and document information about the current Confidential environment.
• Review customer policies and procedures to ensure that they are in line with Confidential best practices
• Troubleshoot and Optimize backup/restore throughput issues
• Develop solutions to solve complex data movement challenges, such as backups over WAN
• Take ownership of trouble tickets and work them to resolution
• Monitored storage arrays in Confidential Control Center for performance and data protection.
• Administered timely resolution of trouble calls where the core issues related to connected storage arrays - Confidential NAS/SAN, NAS/SAN, Quota Management, fiber channel switches, HBA, FA/SA, Backend Disk Adapter and fiber channel tape (NDMP) devices.
• Extensive experience with problem resolution, root cause analysis, etc. of hardware and software platform problems in complex, layered, client/server based software.
• Expertise in NetApp SAN/NAS, Confidential NAS/SAN 3PAR XIV and Isilon storage configuration.
• Deployed Confidential solutions to meet project requirements specified by clients.

Confidential

System Administrator

Responsibilities:

• Backup troubleshooting with various teams to resolve network, SAN, and server issues.
• Configure detailed and complex backup reporting, scheduling, and retention policies.
• Responsible for deploying, maintaining, and upgrading Confidential 9.0.
• Design and implement backup infrastructures for large datacenters and remote sites.
• Written document responsibilities include formal statements of work and financial justifications.
• Customer account ownership duties include presentations, meetings, and written communication providing senior management information concerning backup/recovery capabilities, projects, and initiatives.
• Vendor interaction with Confidential to insure licensing and pricing accuracy, functionality, and product integrity. Troubleshooting Failed and Pending jobs in the Confidential Environment until solved with the Remedy ticketing system.
• Investigate technical problems to determine the root cause, research and answer customer questions, and provide other front-end technical support activities
• Configure backup policies for enterprise clients so that the backups meet the 24 hour window.
• KOCH Business Solutions INC, / GP (Georgia Pacific, INVISTA, Flint Hills Resources)
• Back up Recovery Engineer July.2010-December 2011
• Helped proposed recovery strategy and assesses backup environment to provide overall data protection at off-site and on-site data warehouse for Confidential and DAS and NAS.
• Provide technical maintenance, operational management, tuning and troubleshooting of storage architect and technologies such as NAS and DAS.
• Planned and installed NAS encompassing modeling and blueprinting. Coordinated with 3rd-party vendors and provided 24/7 support to ensure successful implementation
• Confidential administrator providing support for WAN Data Centers around the country.
• Maintain, as well as troubleshoot LAN/WAN for server problems for both production and development environments.
• Set up backups to work with windows operating system 2000, 2003 2008 and Linux.
• Monitoring different environments using Confidential as backup software.
• Daily operation procedure includes multiple expansions in the large enterprise Confidential environments.
• Troubleshooting Failed and Pending jobs in the Confidential Environment until solved with the ITSM (REMADY).
• Investigate technical problems to determine the root cause, research and answer customer questions, and provide other front-end technical support activities
• Configure backup policies for enterprise clients so that the backups meet the 24 hour window.
• Worked on hardware such as VTL (Virtual Tape Library) ADIC, IBM HP Dell & Iomega tape drives, changers and network attached storage devices to ensure that backups are running normally.
• Handling technical escalations by coordinating with other team members from other queues along with development team in providing timely fixes for problem resolution

Confidential

Sr. System Support Specialist

Responsibilities:

• Confidential backup administrator providing 24x7 supports for multiple Data Centers for data transfer flow, troubleshooting, and backup kickoffs.
• Directed, planned and managed internal operations of the Austin and Confidential .
• Helped members of the team troubleshoot issues with the infrastructure and users.
• Implemented and upgraded clients from Confidential v. 7.0 to Confidential v. 8.0
• Managed help desk support for computer questions, data requests, department information and many other resource questions.
• Maintained all tape backups using Quantum ADIC I500 and IBM Power Vault.
• Responsible for disk to disk backups in relation to Confidential SAN Replication and Recover Point.
• Tier II Helpdesk Support for MS Office and Network; Terminal Servers; HiPath/Avaya to setup phones and voicemail.
• Managed and implemented the desktop system board change out for the Austin and The Confidential .
• Created new user accounts via Active Directory.
• Troubleshot Blackberry 8XXX/9XXX issues via Blackberry Enterprise Server.
• Desktop Managed Desktops for MS Exchange.
• Imaged/Reimaged computers via Acronis and Live State Delivery.
• Monitored cost recovery jobs via AS400, AccuRoute, Equitrac, and ECopy by testing the VCB back up.
• Implemented voice mail swap from Siemens to AVAYA phone mail system.
• Used X1 search tool in a legal discovery project to search for documents.
• System Support Analyst - HOUSTON/ Confidential Dec. 2004 - Oct. 2007
• Implemented and maintained HiPath Siemens 4000 phones switch.
• Implemented and maintained Star-Collect collection software from build 100 and build 109
• Built & rebuilt desktops & servers in the office.
• Maintained Confidential backup of servers to SAN and to the tape library for Exchange, SQL and file to ensure that the bandwidth was correct.
• Managed and implemented the desktop system board change out for the Houston and The Woodlands offices.
• Provided 24x7 support to ensure that disk space did not run out
• Helped the ligation department maintain the Summation, Trial Director and Concordance applications.
• Responsible for vendor relations with Confidential directly
• Responsible for upgrade from Confidential v. 6 to v. 7
• Handled Blackberry setup & support, conference audio & visual set-up, and printer diagnostics.
• Responsible for mailroom sorting, shipping, packing and tracking all incoming/outgoing packages and correspondence in the Confidential and Confidential system.
• Arranged courier pickup and deliveries and important overnight and Saturday delivery requests.
• Reviewed shipping requests to ensure a 100% accurate track record.
• Upgraded office’s backup system from Legato to Confidential v. 6.
• Implemented and upgrade of the eCopy application firm wide.
• Maintain the firms Equitrac / Partner Jet systems and terminals firm wide.
• Managed the eShip global system as for as daily operations and upgrades to the application firm wide.
• Installed, configured (using imaging Symantec Live State Delivery), maintained and troubleshot the INNOVA, HotDocs, and Docs Open MS Office 2000, 2003 application.
• Used the Confidential backup recovery tool to restore documents to the DOCS OPEN (Hummingbird) mount path on the file server.
• Upgrade and maintained the firms AS400 system.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Maintains passwords, data integrity and file system security for the desktop environment.

System Support Analyst

Confidential

Responsibilities:

• Implemented and maintained HiPath Siemens 4000 phones switch.
• Implemented and maintained Star-Collect collection software from build 100 and build 109
• Built & rebuilt desktops & servers in the office.
• Maintained Confidential backup of servers to SAN and to the tape library for Exchange, SQL and file to ensure that the bandwidth was correct.
• Managed and implemented the desktop system board change out for the Houston and The Woodlands offices.
• Provided 24x7 support to ensure that disk space did not run out
• Helped the ligation department maintain the Summation, Trial Director and Concordance applications.
• Responsible for vendor relations with Confidential directly
• Responsible for upgrade from Confidential v. 6 to v. 7
• Handled Blackberry setup & support, conference audio & visual set-up, and printer diagnostics.

OS Clerk - PC Tech

Confidential

Responsibilities:

• Responsible for mailroom sorting, shipping, packing and tracking all incoming/outgoing packages and correspondence in the Confidential and Confidential system.
• Arranged courier pickup and deliveries and important overnight and Saturday delivery requests.
• Reviewed shipping requests to ensure a 100% accurate track record.
• Upgraded office’s backup system from Legato to Confidential v. 6.
• Implemented and upgrade of the eCopy application firm wide.
• Maintain the firms Equitrac / Partner Jet systems and terminals firm wide.
• Managed the eShip global system as for as daily operations and upgrades to the application firm wide.
• Installed, configured (using imaging Symantec Live State Delivery), maintained and troubleshot the INNOVA, HotDocs, and Docs Open MS Office 2000, 2003 application.
• Used the Confidential backup recovery tool to restore documents to the DOCS OPEN (Hummingbird) mount path on the file server.
• Upgrade and maintained the firms AS400 system.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Maintains passwords, data integrity and file system security for the desktop environment.