SUMMARY:

• 8 years of professional experience in System Administration and IT experience in multiplatform VMware ESX/ Confidential , Linux, UNIX &Windows with hands - on expertise in networking and system integration.
• Accomplished systems administrator managing server infrastructures and data-center operations across multiple platforms (Linux, Windows).
• Expertise in installation, configuration and administration of Windows and VMWARE servers on different platforms.
• Experienced in installing, upgrading, patching, configuring, administrating and maintaining various LINUX flavors like RHEL, SUSE, CentOS, Debian, GNU, and Ubuntu. UNIX flavors like Sun Solaris, IBM AIX and Windows Servers.
• Experienced in Performance Monitoring, Security, Troubleshooting, and Backup, Disaster recovery, Maintenance and Support of UNIX systems.
• Experience in implementation and administration VMware vSphere Confidential 5.x/4.x, ESX /3.x platform, vCenter 5.x/4.x/2.5 and vBlock 100/200/300/700 series.
• Extensive knowledge in advance features like vMotion, Storage vMotion and Network/Storage IO Control.
• Excellent experience in working on configuring Confidential hosts and clusters with all advanced features like HA, DRS, DPM etc.
• Experience in P2V, V2V MIGRATION using VMware Converter and Plate Spin tools.
• Experience in working on Host Profiles, Resource Pools, Storage Profiles, VMFS data store and templates for client VMs.
• Active Directory, Comm Vault, Microsoft Exchange.
• Extensive experience with VMware Horizon View (VDI) 4.5, 4.6, 5.0, 5.1 and 5.2 Versions.
• Very good experience in creating DRS affinity, anti-affinity rules as required by business.
• Extensive experience in upgrading vCenter server and associated components like SSO and database servers.
• Upgraded Confidential servers using VMware Update Manager (VUM), CLI and DCUI.
• Consolidating resources via Virtualization VMware and Confidential
• Excellent experience in working on vSwitches such as Standard vSwitches (vSs), Distributed vSwitches (VDs), and Cisco Nexus 1000V.
• Good Experience in creating port groups, VLAN networking and NIC teaming on VMware ESX 5.x/4.x and vCenter environment.
• Responsible for Managing VDI Environment for 3000 users and over 100 VMware Pools.
• Built Confidential hosts using multiple technologies including HPSA, VUM, Host Profiles, and PowerCLI scripts Performed routine maintenance on VMware environment such as vCenter upgrades, firmware upgrades, Patching.
• Manage/Monitor Servers via infrastructure management software ( Confidential ).
• Responsible for building a repore with clients and cross selling IT Monitoring and Management software products
• Installed and configured SAMBA, Apache server for Unix/Linux and Windows File sharing.
• Strong knowledge and extensive experience in data center migration projects.
• Good experience on working on VMware Site Recovery Manager (SRM) for maintaining business continuity and performing disaster recovery (DR) activity.
• Monitoring of VM’s & Confidential server components (CPU, Memory, Disk, Network Utilization) and security hardening for Security Compliance.
• Experience and understating in monitoring performance of Hosts and virtual machines, datacenters, monitoring backups using Net backup operations Manager.
• Writing and developing from scratch windows PowerShell scripts for automating procedures within VMware VSphere environment.
• Troubleshot switch to server and back to the secure cloud connection.
• Extensive experience with Windows clustering on virtualized environments.
• Extensive experience in managing vBlock using native element managers including vCenter, UCS, UIM, Unisphere, Cisco Nexus CLI and fabric manager.
• Experience in working on day to day networking tasks across the converged infrastructure platform i.e. Cisco (7k, 5k, 3k, 1k & MDS) switches.
• Configured EMC/Netapp/HP SAN/NAS storage as data stores in VMWARE environment and as volumes in windows environment.
• Responsible for OS maintenance activities like upgrading the OS, updating the services and third party software’s.
• Mentor the Teams on VMware, Linux, FC & iSCSI Storage (Compel lent, 3PAR, Netapp, EMC VMAX), Tape Libraries, and Enterprise Class - Data Center Infrastructure, Hi-end Servers & Blades (HP & Dell).
• Capacity planning tools like VMware Realize operations system.
• Participate and develop action plans during Post Mortem meetings.
• Provided 24/7 On Call production support onsite and remotely on rotation basis.

AREAS OF EXPERTISE:

• Systems and Network Administration
• System Security, Backup and Recovery
• Server Administration and Repair
• Mixed-Platform Environments
• Technical Infrastructure (LAN/WAN/VPN/NOC)
• LAMP and LAMR Deployments
• Programming and Scripting
• Workstation Installation/Configuration
• Open-Source Tools
• User Training and Support
• Finance Mortgage Insurance Telecom e-commerce IT Other

SKILLS:

VMware: VMware VSphere 4.x,5.0,5.1&5.5 Workstation 6 and 7, ESX Server 3.x and 4.x,5.x VMware Virtual Center Server(Vcenter) 2.x and 3.x,4.x,5.x VMware DRS, HA and FT, VMware Converter 3.0, VMware Update Manager, VMware vShield manager, Commvault Simpana, VRangerPro, vCloud, vCOP’s, VMWare vRealize Automation (VRac), vSphere Web client, VMWare Orchestrator

Server Hardware: HP Rack servers & HP Blades, Cisco UCS Blades, Dell Power Edge server

Databases: Microsoft SQL servers, Oracle.

Web Services: Microsoft IIS and Apache.

Ticketing Tools: BMC Remedy & Service now.

Antivirus: Trend Micro, Symantec & McAfee.

SAN Hardware: EMC VNX, Lefthand and 3PAR storage arrays, commvault simpana

Operating Systems: Microsoft Windows Server 2008, Microsoft Windows Server 2003, Microsoft Windows Server 2000, Red Hat Linux, Windows XP/Vista/Win 7, and VMware ESX/ Confidential server.

VMware Platform Skills: VMware vSphere 4.0/4.1/5.0/5.1/5.5 , VMware vCenter 4.0/4.1/5.0/5.1/5.5 , Site Recovery Manager, VMware vCenter Converter, VMware ACE, VMware Fusion, VMware Lab Manager, VMware SRM, VMware ThinApp and VMware Virtual Desktop Manager.

Operating Systems : Windows - XP, Vista, 7, NT, Server 2000, Server 2003, Server 2008,Server 2012,Server 2012 R2, Confidential, Li nux -RHEL 5/6.

Networking Protocols: TCP/IP, Confidential, HTTP, HTTPS, VPN, DNS, HPSV, NTP, WINS, FTP, SSH, SNMP, SMPT Samba, WinSCP SFTP/SCP and TFTP.

Scripting : PowerShell, PowerCLI, Shell Scripting.

Management Tools: Cisco UCS Manager, HP Onboard Administrator, HP Virtual Connect Manager, Dell Open Manager, MKS Integrity Change Management Software, Groundworks VI Monitoring Tool, Vkernel Monitoring Software, Microsoft Robocopy, Confidential IP Address Tracker, Veeam Backup, FastSCP

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, IA

VMware Administrator

Responsibilities:

• Performed VMWare Administrator tasks by running over 120 hosts and 5000 virtual machines.
• Design, Implementation and Troubleshooting VMware Confidential 5.1 Hosts, VMware vSphere virtual center.
• Administration of VMware ESX and Confidential Servers on HP Blade Servers C7000 and C3000.
• Skilled in updating / upgrading ESX servers and Virtual Center servers using VMware Update manager and manual upgrades.
• Exposed to vSphere Host Profiles, Standard and Distributed Switches setup.
• Efficient in maintaining EMC Storage Arrays, Citrix Xen app, Xen Desktop, Data Center management and day-to-day operations.
• Install, configure, and administer VMware 6.x vSphere and Horizon View onto Dell and HP Intel x86 servers
• Expertise in design and implementation of VMware Virtualization, VMware Horizon view (VDI).
• Handled the VMware solutions to support multiple storage connectivity options such as FC-SAN, iSCSI, NFS (NAS) like interconnection of Fiber Channel Cables with switches, Fabric interconnects.
• Cisco Unified Computing System 5108 running ESX cluster.
• Install, Configure VMware ESX, Confidential within vSphere 5 and 6 environments with Virtual Center management, vCloud Director, Consolidated backup, DRS, HA, vMotion, VMware Data Recovery VMware Site Recovery Manager (SRM), vCenter Operations Manager, VMware view, Desktop virtualization infrastructure VDI.
• Involved in Updating Patches and VMware tools Using Tools like HPSA and SCCM.
• Review the customer's Comm Vault infrastructure and make recommendations on how to improve backup performance.
• In this project I was part of design and implementation team to deploy VMware VDI (Horizon view 5.3) solution for Outsourcing projects.
• Configuring and managing Cisco UCS Service Profiles, vNIC/vHBA interfacesMAC/UUID/WWPN/WWNN identity pools, various Server, Network and Storage related policies.
• Worked with vRealize Operations Manager administrator on capacity planning, created and reserved VM’s in a datacenter for an upcoming project.
• Designing of vSphere for implementation of vCloud infrastructure.
• Integration of vCloud Director with vShield and vCenter.
• Deployed and managed vCenter manager for vCloud Operations Management.
• Worked on Active Directory Environment for vCenter 5.0/5.1.
• Worked on Active Directory Environment for Windows 2012 R2.
• Experience in VSphere Replication using Site Recovery Manager 5.0 (SRM 5.0) for backup in case of disaster.
• Assist the customer with installing additional Comm vault features, and upgrades.
• Performed P2V migration for approximately 100 physical servers using VMware converter.
• Worked on Nexus 9k and 5k switches.
• Support the planning and execution of email marketing campaigns.
• Strong understanding of ITIL V3.0 infrastructure management (Service Lifecycle, service operations, service transitions).
• Monitored and raised SLA’s on Level 2 and Level 3 tickets during outages.
• Extensive experience in vMotion and storage vMotion, Distributed Resource Scheduler and HA during Maintenance.
• Configured vmnics, vNIC, VLAN, vSAN and service profile templates.
• Experience in Command Line Interface (CLI) in MDS switches.
• Upgrading of Confidential from version 5.1 to version 5.5 while keeping the VM’s in maintenance mode.
• Troubleshoot and Resolve configuration related VMware issues.
• Also worked on creating access and permissions to end-user on Windows Server 2008.
• Deployed Vcenter Operations Manager, leveraging its capability for proactive monitoring of health of the entire virtual environment.
• Timely update of patches, drivers and firmware's for all our Global ESX/ Confidential hosts.
• Installation and configuration of Microsoft Windows 2008, 2008 R2, 2012 and 2012 R2 Servers on Virtual Machines.
• Provided system administration and technical support for Windows 2008, 2008 R2, 2012 and 2012 R2 Servers on a daily basis.
• Installed and tested vRealize Automation and vRealize Operations, to enable cloud orchestration layer for Software Datacenter model in test bed.
• Hands on working with cloud foundry, vCloud Direct, VMware 5.0, 5.1 and 5.5 versions
• Configure and install new servers utilizing VMWare, Microsoft Confidential and various Microsoft server platforms.
• Use Confidential to monitor servers, routers, and switches.
• Setup and maintained Linux based syslog servers as well as Logs from Confidential .
• Increase customer awareness of products and related resources by gathering content for and executing a monthly customer newsletter and other weekly email sends
• Promote Confidential Lab and other educational programs that drive customer engagement.
• Delivered server and client support for all issues such as: logon failures, account lockout, network connectivity, DNS and name resolution, authentication problems.
• Creating new VMware virtual machines to meet the specifications provided by the client.
• Savvy in deploying new Virtual Machines from OVF/OVA templates.
• Creating Roles and permissions in VMware ESX/ Confidential Server 4.1/5.1.
• Migrated VMware ESX 4.1 to Confidential 5.1usingVMware update Manager.
• Managing and Configuring Cisco switches.
• Managing and Configuring load balancers.
• Managing and Configuring VMware vSphere and Confidential servers.
• Connecting and configuring SAN and NAS storage into the Confidential and Confidential servers.
• Providing support for the QA and developing team.
• Monitoring Virtual machines and the Physical servers and the various infrastructure applications and networking equipment.
• Installing and configuring and troubleshooting Active Directory Servers based on Windows Server 2008 & 2008R2.
• Troubleshooting Windows Server 2008 R2 and 2012 OS related issues both on production environment and development and QA environments.
• Converting (P2v) Windows and Linux Physical Large Scale datacenters to VMware vSphere virtualize while using VMware vCenter Converter software.
• Designing, Architecting, configuring and troubleshooting virtual networks within VMware vSphere involving VSS (Virtual Standard Switch) and VDs (Virtual Distributed Switch).
• Configuring and troubleshooting VMware vSphere Cluster, HA Services, DRS, FT and vMotion.
• Proficient in hot and cold clone process.
• Installed/updated patches on VMware Confidential hosts using VMware Update Manager tool

Environment: Confidential 5.5/5.0, Windows 2003, 2008 R2, 2012 R2, EMC VNX, VMAX, EMC Avamar, HPSA, Data Domain, EMC Power Path, HP EVA Storage, cloud foundry, Comm Vault, VMware view with Thin app, VMware VDI (Horizon View), Virtualization ( Confidential, VMware), Dell Blade Servers, Dell Open Manager, Confidential, Confidential VM Monitor, VMWARE SRM, MS SCCM, Microsoft SQL Server, MS SharePoint, MS Exchange

Confidential, Fort Worth, TX

VMware Admin

Responsibilities:

• Working on the converged infrastructure VBlock and handling VMware, Compute, Network and storage components of it.
• Involved in the storage operations on all the models of VNX 5300, 5500, 5700, VNX-e 3100 and closely worked with EMC team on VMax storage as well.
• Installing Confidential on Cisco UCS blades and C200 racks, using scripted installations, configuring and hardening Confidential servers.
• Assist Commvault Support Team with Comm vault issue resolution by providing onsite access to systems and personnel
• Administration of various network infrastructure components including Nexus 1000v, UCS Fabric Interconnect 6120/6140, Nexus 5548.
• Cisco UCS integrations with Cisco Nexus 5548 for LAN and Cisco MDS for SAN.
• Installing and implementing the VMware Confidential 5.1 host servers with vSphere Client, vSphere CLI. Configured HBAs and iSCSI SAN storage.
• Build physical and virtual (Hyper- V)Windows Server 2008 R2 (500+ servers)
• Configuration of vMotion, vSwitch, and VLAN in VMware vCenter.
• Trouble shooting issues related to VMware ESX host, VMware virtual center, HA, DRS, VMware update manager.
• Interact with network IDS, IPS and other security systems via proprietary and commercial consoles.
• Hand's on experiences working with vSphere, vCloud, vCenter and Netapps blade installation
• Part of the Data Center migration team, handling server backups and maintaining the server inventory list, getting server up and running after the Data Center migration.
• Created the Images for Windows and using those Images for bringing back the physical servers, which went down after migration. Performed the back up of virtual machines by taking snapshot.
• Establishing Single Sign on access between two applications using Active Directory Federation Service Software (AD FS 2.0).
• Created service profiles, zones and zonesets, WWPN: WWNN and installed up to 50 Confidential 5.5 hosts on servers by cloning the existing VM’s.
• Cisco UCS Platform delivery based on VDI requirements.
• Configuring Cisco UCS uplink port channels for upstream LAN/SAN connectivity with
• Cisco Nexus/MDS switches.
• Performing large scale vSphere and Cisco UCS upgrades.
• VMware orchestrator Deployment and Configuration.
• Proficient on VMware technologies--VMware High-Availability, VMware VMotionVMware DRS, VMware vCenter and vCenter Update Manager.
• Designed and Implemented HP Blade center system for vSphere.
• Implemented various vSphere performance monitoring processes.
• Managing VMware Lab Manager to provide on demand access for the private cloud for Dev/test to Developers/Testers.
• Integration of vCloud Director with vCenter and vShield manager. Implementation of dedicated out of band vCloud Management Platform. Configuring vCloud networking, External, organization and vApp networks and corresponding network pools.
• Application Packaging and Deployment with VMware ThinApp. Comprehensive Health Check of all aspects of the VDI environment. View based rebalancing to update Desktop Guest operating systems, Applications. Performance Benchmarking for Virtual Desktop’ s CPU, Memory, Network and Storage sizing based on worker type.
• Manage/Monitor Servers via infrastructure management software ( Confidential ).
• Virtual Port Channel configuration on the Cisco Nexus 5K series. Configuring vSANs, Zones and Zone sets on the MDS switches for Confidential HBA connectivity with VNX frontend ports.
• Comprehensive Administration of VDI environments using View Management Server, vCenter, Cisco UCSM, EMC Unisphere, Cisco Nexus CLI and Fabric Manager.
• Worked on NIC teaming for load balancing and optimization.
• Experience on creating and deploying VM’s via clones and templates.
• Administrating the Domain and Services, Active Directory, GPO, IIS (performing code loads on the production environment), Generating certificate request and Installing VeriSign certificate on the website.
• Configuring and administrating DNS, Confidential, web servers and other Active Directory Services.
• Worked with the IBM Tivoli Storage Manager, for taking the Incremental backup of the server.
• Rack-mounted servers like IBM & Dell hardware, tower servers, desktop, laptop and other peripherals.
• Maintaining Production environment and QA environment involving 20% Physical Servers and 80% Virtual Machine Servers based on VMware vSphere.
• Providing medium and enterprises business critical support around the clock (24/7/365) for the web infrastructure. (Windows, Linux, IIS, Apache, Reverse Proxy, Load Balancing).
• Accessing remotely production servers through VPN connection.
• Maintenance & Management of Windows Server 2003/2008/2008 R2, CentOS Linux and Red Hat Linux Servers.
• Hardening Windows Server 2003/2008/2008 R2, CentOS Linux and Red Hat Linux Servers.
• Managing and Configuring security appliances such as Fortigate Firewall and ASA Firewall.
• Managing and Configuring HP and Cisco switches.
• Managing and Configuring load balancers.
• Managing and Configuring VMware vSphere and Confidential servers.
• Connecting and configuring SAN and NAS storage into the Confidential and Confidential servers.
• Managing the Backup servers running on CA ARC SERV & VEEM BACKUP & Backup EXEC and working with both taping and hard disks media.
• Providing support for the QA and developing team.
• Monitoring Virtual machines and the Physical servers and the various infrastructure applications and networking equipment with monitoring software such as Nagios, Cacti and IPmonitor.
• Installing and configuring SQL / MySQL Servers and troubleshooting application connectivity with the databases.
• Installing and configuring Blade Servers and Rack Servers.
• Installing and configuring and troubleshooting Web Servers running on top of Apache and IIS.
• Installing and configuring and troubleshooting Reverse Proxy servers based on Squid.
• Installing and configuring and troubleshooting Active Directory Servers based on Windows Server 2008 & 2008R2.
• Review and adapt Simpana Implementation to align with best practices to continue operational efficiency
• Troubleshooting Windows Server 2008 R2 and 2012 OS related issues both on production environment and development and QA environments.
• Writing and developing from scratch Windows PowerShell/PowerCLI scripts for automating procedures within VMware vSphere environment.
• Converting (P2v) Windows and Linux Physical Large Scale datacenters to VMware vSphere virtualize while using VMware vCenter Converter software.
• Designing, Architecting, configuring and troubleshooting virtual networks within VMware vSphere involving VSS (Virtual Standard Switch) and VDs (Virtual Distributed Switch).

Environment: Windows 2000/2003/2008 R2, SMS, SQL Server 2000, IIS 6.0/7.0,vCloud, vSphere, NETapp, VMware Confidential 5.1 Server, Comm vault, Confidential, Confidential, VDI, Dell Power Edge Servers, PowerShell scripting, CISCO UCS blade servers, HP Servers, IBM Blade Servers, Remote desktop services, IBM TSM, IBM NAS, Cisco Nexus 5K .

Confidential, Nashville, TN

Linux Administrator

Responsibilities:

• Responsible for administration, installation and maintenance of RHEL3/4 and Sun Solaris 9.
• Extensive use of Logical Volume Management (LVM) to create volume groups, logical volumes (LVs), extended volumes to support file system growth.
• Configured TCP/IP, NFS, NTP, Auto mount and send mail etc. as per the requirement.
• Installation, Configuration & upgradation of Solaris, Linux HP-UX, AIX operating systems using Jumpstart/Flash/live upgrades for Solaris, Kickstart for Red Hat and Ignite for HP-UX for automated installations.
• Configuring and Administering NIS, NFS, DNS, Confidential, Samba in heterogeneous environment.
• Installation, Maintenance, Administration and troubleshooting of Sun Solaris, AIX, HP-UX, Linux.
• Performed automated installations of Operating System using Jumpstart for Solaris and kick start for Linux.
• Installation and configured Solaris 10 with Zone configuration
• Installation and configuration of Veritas Volume Manager, Solaris Volume Manager and Veritas File System.
• Installation and configuration of Solaris Custom Jumpstart servers, and creating zones for different applications.
• Installation, configuration and maintenance DNS servers, Mail servers, FTP servers, NFS, NIS, LDAP and Samba Web servers on Sun Solaris, and Redhat Linux platforms.
• Expertise in setting up HPSA for automated installation, software distribution, configuration changes and operating system updates to a network of Linux Machines.
• Efficiently managed disk and File system through Veritas Volume Manager, Solstice Disk Suite/ Solaris Volume Manager and Logical Volume Manager.
• Extensive experience with working on Solaris Volume Manager (SVM), creating metadevices, soft partitions, mirroring the devices.
• Implementation of RAID techniques and the creation of Disk groups and volumes, plex using Veritas Volume Manager.
• Installation of VMware vCenter 5.1 and vSphere client 5.1.
• Operations supporting implementation of Cisco B series, C series servers.
• Installation of Confidential 4.0 and guest OS ranging from Windows to Linux.
• Created resource pools and added the VM’s into the pools.
• Upgraded Confidential from 3.4 to 4.0 using Host update utility.
• Created LUN’s for VMFS and Raw disk mappings (RDM’s) on HP Eva 4000 disk arrays.
• Expertise on EMC Celerra -960/480/240 unified storage arrays and configured the NAS using iSCSI adapter and Celerra Multi Path File System.
• Test and replication/backup for VMware and disaster recovery.
• Creation of VM’s from templates and templates from VM’s.
• Expertise in performing tuning of Guest OS and VM’s.
• Conducted load-balance test for different VM’s, network bandwidth for ESX, number of VM’s on Confidential for optimal performance, identify bottlenecks to set VM benchmarks.
• Planning and execution of VM’s required for Dev/QA teams comprising of around 800 members.
• Configuring and monitoring of Unisphere element manager.
• Experience on Unisphere element manager tabs like Dashboard, Hosts, data protection and monitor VNX information, storage capacity summary, raid group summary, hosts and connectivity issues.
• VNX arrays storage performance analysis for VDI user desktops.
• Configuring zones and zonesets for HBA connectivity on VNX front end ports on MDS switch.
• Monitored VMware vSphere Logs for security, using syslog for login repository.
• Created and maintained ZFS filesystems.
• Involved in configuration of NIS, NIS+ and LDAP.
• Manage ACTT ticket queue resolving Operating Systems issues related to process failures, software and hardware system alarms which generate Trouble Tickets for Sun servers.
• Involved in Disaster Recovery testing every quarter.
• Trouble shooting of day to day system and user problems.
• Used VMware for testing various applications on different operating systems.
• Interacting with various teams such Oracle database team, and Net Backup team.
• Troubleshooting various problems, logging call with vendors.
• Participated in on-call rotation to provide 24x7 technical supports.

Environment : Red Hat Linux 5/4/3, Solaris 10/9, HP-UX … AIX 4.3, 5.3L/5.1L, Sun Fire 280R Server, Sun Fire V480 Server, Sun Enterprise … Servers, VDI, HPSA, Samba, Sun T-Series, M-Series, NIS LDAP, HP 9000 K, L, N class server, … IBM RS/6000, pSeries servers.

Confidential

Windows Systems Engineer

Responsibilities:

• Installing and Configuring Windows 2000/2003 servers
• Installing, Configuring and Troubleshooting Active Directory.
• Administered and configured AD Integrated DNS and Confidential for printers, PC's, and servers.
• • Manage over 40 Confidential servers across 4 different networks that are running a combination of physical and virtual Windows Server 2008R2.
• Email and mailbox creation with Exchange on windows OS.
• Configured backups using Symantec NetBackup for critical applications. Scheduled and administered daily, weekly, monthly and yearly backups using NetBackup and Net Vault software.
• Managing Users, User Profiles, Groups and Group Policies in Active Directory.
• Taking Active Directory, Confidential and DNS backup and restoring as on required.
• Applying Windows Security Updates and Critical Updates.
• Configuring Terminals Services to Remotely Administer the Servers.
• Installed and configured SonicWALL firewalls to provide Remote Access and internal Security.
• Troubleshooting the Windows Alerts.
• Provide a Comm vault t -trained systems operator administering Comm vault software during periods of transition from non- Comm Vault legacy platforms.
• Troubleshoot LAN and WAN Connectivity related problems.
• Troubleshooting the Event Logs on the Server.

Environment: Windows 2000/2003, Confidential, Comm vault, Active Directory, DNS, Confidential, Symantec NetBackup, Net Vault, SonicWALL firewall, Dell servers.

Confidential

Functional Consultant

Responsibilities:

• Enhancement and maintenance of Confidential .
• Monitoring server performance, troubleshooting server service issues and handling Critical job alerts.
• Maintaining the SQL databases, Tables, schedule tasks, reporting services and ETL jobs with ERP systems
• SQL server monitoring: Monitoring disk space usage, Monitoring memory usage, Monitoring CPU usage, and Monitoring Network usage.
• Preparing process document, SLA documents, Case subcategories & Process flowchart.
• Preparing pivot table every month for the Ticket SLA Vs Standard and Pivot Chart for every quarter.
• Supporting workflow web applications for Accounts payable team
• Preparing and Implement Backup Plans, Database creation/Migration/Upgrade.
• General Maintenance i.e. Monitor and support client server databases on Windows 2000. Document weekly and monthly jobs for reporting to client managers.
• Was giving L3 support in Optika and .Net application
• Code and support provided through Microsoft SQL Server.
• Supporting Accounts payable(Finance) Workflow tools Optika (Oracle),ERP Baan, Fourth Shift, Infima’s
• Worked on Share Point application to maintain the financial documents
• Worked with EBPM applications. VMF, CMF, VPL, POAT, IAA are 5 inherit applications that comes under the roof of EBPM suite. It engage the concept of SMTP, Reports build through SSRS,FTP and Oracle BPM tool
• Solving the Issues which have raised by the Accounts Processing global users of Flex
• Providing Service delivery with Process documentation, Process adherence, Customer satisfaction
• Worked with the Kofax and ecapture tools for implementing the scanning system.
• Prepare and send monthly case analysis of Workflow team and maintaining the teams six sigma scores
• Trained end users in using full process related to maps

Environment: ERP Baan, Share Point, EBPM Application, Microsoft Windows 2003, MS SQL Server 2000, ETL tool, Kofax, ecapture tool.