SUMMARY:

• Manages day to day activities of the team, sets strategy to improve process, and executes against objectives
• Possesses Project Management skills to manage project scheduling, scope and project risks
• Designs and leads implementation project plans, including scope, resources, time and cost
• Strives for quality delivery utilizing internal and external parties to ensure success
• Manages Customer communication plans, escalations and solutions
• Analyzes process deficiencies and make improvements to provide a superior customer experience
• Provide a continuous improvement approach in terms of efficiency, processes, and customer satisfaction
• Lead projects in a transparent and productive way, utilizing standard project management practices
• Develop System Requirement Document for assigned projects
• Provide engineered solutions to problems/bottlenecks
• Plan, schedule and track project deliverables and milestones
• Effectively communicate with team members and customers
• Builds relationships with customers and teams
• Delivers and exceeds on all performance targets
• Brings a technical aptitude and solution focused approach to manage multiple software applications of various applications Confidential the same time
• Well - versed with Cisco UC and Cisco Call Manager, and prior experience with Cisco Video technologies
• Deployment and System Compliance Testing of Distributed MSC MSN GSM, GPRS, UMTS and LTE 4-G to ensure standard protocol compliance.
• Cisco, Juniper, Foundry, Confidential Lucent, Confidential and HP GBASE- Confidential 8p 10GbE SFP+ v2 zl Switch router.
• Extensive knowledge of T1, DS0, DS1, and DS3 circuits including AMI, B8ZS, SF, ESF Configurations transmitted over copper, fiber and microwave. RFC 2544 Fiber Testing with SFP and XFP transceivers
• Excellent knowledge of RAN Topology
• Confidential MSN 8860 Setup on Winfiol Application MSN Configuration both 8860 and 7670 RSP Architecture
• Thorough knowledge of ALU 9370 MSN, Confidential 8860 IP MSN, ALU 7670 IP MSN, Granite, Outlook, Microsoft Office. Proficient in all required segments in reviewing T1, DS3 and Ethernet circuits. Responsible for reviewing all spans and Confidential circuits ensuring successful integration. includes 657 IuB T1 spans 2,046 R2A T1 spans, 109 R2C clear channel DS3’s, and 1,912 Ethernet circuits. Experience in ALU CDMA, EVDO, and NGVN Network elements and call processing.
• Responsible for a variety of activities, both specialized and large-scale, related to the RNC, MSN, LCP, uMGW Node-B and enode Bs. This includes but is not limited to Node B rehomes (re-parenting), RNC rehomes, IuR ov IP IP creation and migration, IuXX link profile changes and other projects related to the RAN.

TECHNICAL SKILLS:

• GSM UMTS LTE Operation and Maintenance
• Data Translation
• ATM (Asynchronous Transfer Mode)
• Signaling Systems #7
• UMTS Network Operations
• IP/Ethernet
• SONET
• LTE Confidential
• Layer 2 Capacity Management
• AXE Software
• CDMA System Survey
• Wireless Backhaul Infrastructure

PROFESSIONAL EXPERIENCE:

Sr. Collaboration Engineer

Confidential, Dallas, Texas

Responsibilities:

• Manage project timelines to support network turn-up within expected completion intervals
• Experience in installation, problem diagnosis, and maintenance of full range telecommunication equipment including Carrier Ethernet, DWDM, MPLS
• Characterization testing of fiber spans to provide pass/fail acceptance documentation including OTDR testing and wavelength test and turn-up on 40 channel 100+Gbps DWDM system
• Single and Dual MuliFiber Bidirectional, Gigabit Ethernet/ Fibre Channel
• Working knowledge of Generalized Multi-Protocol Label Switching (GMPLS) Provision, Test and Turn-up procedures
• Provision, test and accept Carrier Ethernet services including Ethernet Virtual Private Line (EVPL).
• Perform administration, configuration of Avaya systems
• Experienced in Configuration and Deployment of Cisco Jabber 9.X.
• Technical knowledge of T1/PRI(s), H323/SIP protocols and trunking, voice gateways besides exposure to LAN switches (core, distribution and access), WAN routers and firewalls
• Knowledge of Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Connection Voice Mail, Cisco Presence Server
• Understanding of Call Center applications (ACD, IVR, CTI etc), skills-based routing and the understanding of their integration
• Cisco Unified Communications Manager (CUCM), Voice gateways (MGCP/H323/SIP)
• Knowledge, understanding of IP Telephony/Video/Lync2013 methodology
• Assist with sysadmin TASK and handling VoIP incident and request tickets in the Service Now ticketing system queue in a fast-paced environment, ensuring that end-users are responded to, and tickets are followed up on and closed in a timely manner.
• Polycom Real Presence Resource Manager DMX DMA 700 Polycom GS 4500
• Project management and coordination experience
• Video Conferencing technologies via SIP and H.323
• Ability to perform all system administration duties on the enterprise voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.
• Ability to monitor unified communication voice operations to identify and solve technical operating problems.
• Able to perform all software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes (MAC).
• Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.
• Capable of creating voice mail boxes, hunt groups, call vectors, automatic call distribution groups (ACD's).
• Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
• Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives.
• Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.
• Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
• Installing antennas, radios, cameras, and other wireless/ network customer premises equipment
• Mounting or installing racks, batteries (UPS), multiple types of mounts and related equipment
• Troubleshooting/Repairing antenna systems and circuit problems (wireless and network related)
• Operate equipment including but not limited to: Confidential -Lucent, Cisco, Motorola, Exalt, Dragonwave, Bridgewave, and Aviat
• Microwave and wireless radio frequency knowledge
• Provide Tier 3 support to Network Operations for all Network related events.
• Ability to effectively communicate technical step by step turn-up procedures with Operational personnel, outside plant (OSP) and Network Operations groups to support network deployment.
• Strong project management skills. PMI

Confidential & Confidential

Engineer

Responsibilities:

• Ethernet to the Cell Site Confidential project to build Ethernet transport to the mobility cell site locations for the purpose of providing higher speed voice and data service to wireless customers.
• Provided inputs to all required project documentation on test objective, test plan and test results.
• Extensive understanding of transport for UMTS and LTE Confidential including the ability to design IuCS, IuR, IuB, and IuPS connectivity between wireless nodes. Interpret complex network design documents including Visio network diagrams
• Experience in creating work orders/scripts to build IuR links, IuCS links and IuPS links on the 9370 ALU RNCs.
• Working knowledge of using the WPS tool to support design and changes with node Bs, MSN, SIAD, and node re-reparenting
• Advance knowledge in ATM transport and experience with Confidential 8860 MSN and ALU 7670 MSN.
• Advance knowledge of IP and Ethernet transport and worked with ALU 7750 IP MSN, ALU 7705 SIAD, Cisco 7609 and Cisco 2941 platforms.
• Analyzed and troubleshoot UMTS transport network and performance issues
• Excellent written and verbal communication strong analytical skills

Confidential

CAD EBH Engineer

Responsibilities:

• Designs and performs the technical migration of the Solution: prepared all the configuration required by the migration process, executes the procedures of migration, adjusts the new system into the old technical environment, and manages the roll back when it is required.
• Provided inputs to all required project documentation on test objective, test plan and test results.
• Knowledge of wireless network standards and products such as LTE, UMB, WCDMA /HSPA, CDMA/1XRTT/EVDO, IEEE 802.16x.
• Familiar with MIMO/OFDM systems, MAC layer and upper layer algorithms and architecture.
• Good understanding in the following areas:
• 9412 eNodeB system architecture including baseband, radio unit, I&RF, PA and BTS site solutions.
• Products include 8650 SDM, 5620 SAM, 7750 SAR, 7705 router, 9471 MNE, 9453 KMS, 9926 d2u baseband unit. Knowledge of 3GPP specifications for LTE 36.xxx
• LTE (long term evolution) radio resource algorithms including scheduler, power control, interference cancellation, resource management, mobile management, etc.
• Able to work both independently and collaboratively in a team environment

Confidential, Waxahachie, TX

Network Engineer

Responsibilities:

• Satellite Technology; iDIRECT Hubs, Routers, VSAT & DRAGONWAVE
• CISCO Contract work for School District 10 Scurry. Centest 650 Test Head Juniper Firewall 3-COM Switches & Routers.
• CISCO Contract in Fontainebleau, France VoIP, Security, Checkpoint, Cyberguard, PIX Firewalls, IPsec, CiscoSecure (TACACS), RSA SecurID, AAA, 3DES
• . Hardware and local software installation On-site phone system support
• Configure Asterisk PBX phone systems for deployment in the field and office
• Telcordia color codes for telephony cabling as well as Confidential .568A and Confidential .568B network standards for wiring
• Use of laptop to connect to the network when on-site for remote access as well as on-site programming/trouble shooting of network (Wireshark) hardware and software.
• Network cabling (Prewire and Post wire) Experience in VLAN/WAN support role
• Advanced level knowledge of TCP/IP and UDP Point to Point DS1, DS3, Frame Relay, ATM, IMA, etc., which requires logging into Access Routers (CLI) and configuring the customer on the interface.
• Basic windows and windows server administration

Confidential

Switch Engineer and Project Lead

Responsibilities:

• Deployment and System Compliance Testing of Distributed MSC on GSM, GPRS, UMTS, SGSN, RSP, RNC, MSN, and UTRAN to ensure standard protocol compliance.
• Application and GSM feature test: which include supplementary services, SMS, Hand-Off, regulatory features (E911, LNP/WNP, CALEA, WPS, IWF/CSD, TTY/TTD) and additional features on CAMEL, Optimal Routing, Dual Stack, Location Service, etc.
• Distributed MSC feature test: which include VoIP, VoATM, and Megaco & BICC.
• Run Integration and Acceptance Test Plan: run tests after thoroughly understanding feature requirements and design.
• End-to-end Test Execution: From system set up, data provisioning, test tool script development, test case execution, troubleshooting, problem report tracking and test result documentation.
• Design Support: Closely work with design teams and help in reproducing, debugging & analysis of problems. Experience in support of live systems in these areas. Knowledge of NGN mobile soft switch architecture.
• Solaris 8 and knowledge of Linux. Working knowledge of QoS and MPLS network principals.
• Experience with ROUTING PROTOCOLS such as EIGRP, OSPF, BGP, IP, RIPv2, IPX, HSRP, DEC net, Multicast, DSLW, SNAsw
• Experience in LAN/WAN support role (Configuration responsibilities including LAN switches, firewalls, routers, etc.)
• Advanced level knowledge of TCP/IP and UDP Point to Point DS1, DS3, Frame Relay, ATM, IMA, etc., which requires logging into Access Routers (CLI) and configuring the customer on the interface.
• Internet Networking/ DNS. Provisioning of Internet Circuits
• Ability to execute an effective logical problem diagnosis effort.
• Able to interface and coordinate with switch software developers to jointly resolve problems and issues. Initiative and able to work with little or no supervision.

Confidential, San Antonio, Texas

Switch Engineer and Project Lead

Responsibilities:

• Expansion of TRA, RPP and 155ETC Testing of DS3, T1 and DS0 routing using the DSX with both physical wire-wrap and software use of Confidential 1631 DACS. Integration of RBS 2206 from 810 BSC.
• Train Verizon employees Confidential N.O.C. Bedminster New Jersey on Confidential switch on alarm surveillance.
• Provided operations and maintenance, support and training of MSC and BSC engineers in the CDMA wireless network.
• Train Switch Engineers in maintaining the BYB501 AXE switch and integration of RBS 1107, RBS 2000 and RBS 884 sites and troubleshooting activities. Implementation of new software releases and emergency corrections, including CNA s and ACAs.
• Resolve customer trouble reports on an expedited basis related to call-routing translations in the switch/MSC.
• Perform cell site translations as necessary for new site builds, rehomes, retunes, and cabinet expansions, in conjunction with market implementation, field operations technicians and RF engineers.
• Generate and implement command files/scripts using various tools, and troubleshoot cell site performance problems.
• Confidential charging systems and implement activate new features in the MSC/BSC, consistent with established formal procedures. Trained employees Confidential Aridgm Communications on operations & maintenance of Confidential switch. Assignment in Mexico City worked directly with V.P. of Confidential in Mexico on an outage investigation, wrote proposal and recommendations for both the Tecel and Confidential on operations & maintenance for daily routine and escalation procedures.
• Train Confidential employees in Louisville Kentucky on 8800 cellular switch with apg30 lifeline, data translation, loading corrections, RBS 882 cell site data and daily operations and maintenance.

Confidential

Wireless Switch Technician

Responsibilities:

• Manage maintenance operation of GSM switch hardware, software peripherals and growth. Test of DS3,T1,OC12,
• Maintenance of voice switch, Wildfire. Advance Intelligent Network. New bridge-High capacity bandwidth manager, 3645&36170 main street. Northern Telecom-FMT-150C.
• Coordinate the timely installation of all telco facilities as well as the installation and testing of ancillary equipment such as echo cancellers, D4 banks, modems, DSU/CSU etc.
• Responsible for performing all daily, monthly, and annual preventative maintenance routines & turn-up. Integrated new cell sites and telecom equipment.

Confidential, Richardson, Texas

Switch Test Engineer

Responsibilities:

• Start up and Installation testing of AXE 10 switches for Confidential . PCS Network. Start up and Installation testing Home Location Register (HLR).
• Commissioning and cut-over of new Confidential switches.
• Co-ordinate and execute cell site integration and subscriber migration.
• Maintenance and Customer support for Confidential PCS network after the cutover.
• Testing of Confidential special features like equal, sequential paging, auto roaming, dynamic roaming and manual roaming.
• Data Transcript testing and troubleshooting. Co-ordination between customers and other network owners.