SUMMARY:

• 15 + years of cross - platform experience in Enterprise Systems administration, including analyzing, designing, installing, maintaining and repairing hardware, software, peripherals, and networks.
• Superior troubleshooting and technical support abilities with Email migrations, Blackberry, Anti- Confidential, Email Archiving, Email Routing, Federated Identity Management (FIM), Backups, Enterprise Mobile device management, Confidential, Network connectivity and Security.
• Responsible for essential systems in the company branches worldwide, ensuring that the Critical systems issues are resolved before user impact.
• Provided Tier 3 support for Email, Active Directory, Servers, Backups and Confidential Telephones
• Solid understanding of processes and controls related to financial applications, networking functionality, databases, operating systems, and other infrastructure
• Participated in business process redesign, technology needs assessment, and IT governance projects.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows & Mac, all versions & variations.

Enterprise Solutions: Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Exchange 2010 & Microsoft Exchange 2013, All versions & variations of Windows Servers, Microsoft Active Directory, Blackberry & Active Sync, Microsoft SCOM 2007, Cisco Iron Port, Enterprise Vault, Enterprise Backups, Windows Power Shell, SQL, VMware, Hyper-V, SQL etc

PROFESSIONAL EXPERIENCE:

Confidential

Senior Messaging Architect

Responsibilities:

• Senior Messaging architect responsible for the design, planning and implementation of Exchange 2010.
• Lead the design for migrating 20,000+ users to Exchange 2010.
• Responsible for designing all technical white papers and configuration management procedures for the messaging infrastructure.
• Implemented a disaster recovery solution using Confidential for site resiliency and high availability.
• Migrated Public Folder servers and reorganized the hierarchy to Exchange 2010. Consolidated the reduction of mail servers to cut cost and centralize administration.

Confidential

Senior Systems Engineer, Beltsville, MD

Responsibilities:

• Management and Administration of an Exchange messaging environment & supporting users globally.
• Ensure message transport is functional on a day to day basis, Installation of Service Packs, Hot fixes and Rollups.
• DR drills and DR Testing, Management of IronPort Email Security Appliances, Tier III Trouble Ticket Resolution of server and Outlook client, Documentation and Reporting of server utilization and statistics, Assist migration team with migration issues.
• Merging newly acquired operating companies, Development of PowerShell scripting to automate repetitive tasks wherever appropriate, Research on third party solutions as assigned.
• Planned, Designed, Configured, Implemented & Documented Exchange 2010 Email System as Confidential .
• Migrated Blackberry Enterprise Server 10.0 to Blackberry Enterprise Server Express 5.0
• Team Lead for upgrading Windows 2003 to Windows 2007
• Upgraded Windows Server 2008 R2 to 2012 R2
• Upgraded Active Directory
• Upgraded Symantec Enterprise Vault 9.2 to 10.4
• Migrated Standalone servers to VMWare.
• Helped the company complete their year-end audit of IT General Controls
• Tested user provisioning, availability management, release management, and change management control
• Prepared and executed IT audit test plans, identified effectiveness gaps, and provided remediation guidance
• Coordinated new server deployments with IT administrators across various regions
• Responsible for designing and executing IT audit test plans, and reporting results to management
• Generated SOX monthly and quarterly reports for management & Accounting departments.
• Setup and configured SCCM Operating System Deployment for Windows 7.
• Documented processes and procedures in an effort to enhance efficiency across the team. Updated old documentation to be more in-line with new versions of operating system and processes
• Upgraded SQL Server
• Deployed Office 2013 via Group Policy for our International offices
• Deployed Windows 7.
• Completed test phase of Exchange 2013 rollout.
• Project Lead for migrating Exchange 2010 users to Office 365
• Responsible for upkeep of Email / Mobile Devices/ Windows servers.
• Developed Technical Standards and Procedures
• Responsible for pushing out Companywide Group policy
• Provided weekly messaging metrics
• Responsible for IT assets & Management.
• 24/7 Support for Email deliverability & Messaging issues
• Configured & Implemented Backup Exec 2012.
• Project Leader for implementing Confidential phones.
• Project leader for upgrading Office and 2010 to Office 2013.
• Setup and configured Cisco Iron Port.
• Implemented & Documented Microsoft Standards using ITIL’s best practice.
• Setup and configured Confidential servers.
• On call 24/7 Critical support.

Consultant / Senior Systems Engineer

Confidential, Rockville, MD

Responsibilities:

• Management and Administration of Exchange Servers for Faculty (4000 users) & Students (120,000 Users).
• Architectural Design & Planning, Documentation & Project for large scale rollout of Messaging related Services.
• Provide leadership, mentoring & technical training for team members & IT Admins.
• Messaging related Research & Development.
• Administered Microsoft Windows Servers, Active Directory, Microsoft Workstations.
• Migrated Windows 2000 to Windows 2003 Server
• Migrated Exchange 5.5 to Exchange 2000
• Provided Standards and Procedures for Exchange & Windows Environment.
• Migrated Exchange 2000 to Exchange 2003 - Project Lead
• Designed, Configured & Installed BES (blackberry) - Project Leader
• Migrated Exchange 2003 to Exchange 2007 - Project Leader
• Migrated Blackberry Enterprise Server 4.6 to 5.0 - Project Leader
• Configured Good Confidential
• Upgraded SMS 2003 to SCCM 2007. This also involved upgrading SQL 2000 too SQL 2005.
• Part of a team, instrumental in setting up Confidential (Student & Exchange Visitor Program, in collaboration with Homeland Security.
• Confidential server support.
• Installed and configured Confidential server.
• Configured and installed Blackberry Enterprise Server with Blackberry Integration Services, Windows Server Updates Services (WSUS), and Microsoft Operations Manager.
• Configured and installed Terminal Server for remote users
• On call 24/7 for Email and Blackberry server support.
• Backup and restore Email data with VERITAS / Symantec Backup Exec.
• Lowered Confidential to 96% by configuring Postini Email filtering for incoming email.
• Planned, Configured and installed Confidential Student email system for 120,000 users.
• Setup & configured distribution of job applications for Confidential in conjunction with Recruit Max
• Setup / Installed & Configured FTP Server
• Setup and configured What’s UP Gold.
• Taught MS Outlook classes for employees.
• Meeting customer needs 24/7
• Attended Help Desk calls.
• Volunteered to monitor Data Center operations.
• On an on-going basis, monitored server usage, network traffic and utilization at the college.
• Also responsible for addressing and resolving issues and problems reported with Email services, Blackberry Services & Confidential Issues.
• Generated weekly and monthly reports for Email utilization, Blackberry usage and Confidential traffic.