SUMMARY:

• Experienced Information Technology Professional with demonstrated expertise in the installation, configuration, and administration of networks, software and telecommunication products. Works closely and effectively with all levels of management to satisfy project and productivity requirements, Offers logical, forthright thinking and able to provide effective solutions to solve difficult problems. Capable of objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment, Sought out by others for advice and solutions, Possesses the ability to clearly communicate intricate technical solutions to business users, resulting in successful implementation, Demonstrates project leadership for the customer and superior customer service through positive attitude, leadership, and hands - on teamwork.
• Process-oriented thinker with an aptitude for analyzing the roles of people and business systems.
• Solid record of delivering programs and services that meet organizational goals and remain in budget guidelines.
• Adept at learning new skills and adapting to new situations as dictated by changing business goals.
• Skilled at handling complex projects and rapidly evolving requirements.
• Outstanding communication and interpersonal capabilities.
• Strong sales and marketing skills with very good consulting experience.

PROFESSIONAL EXPERIENCE:

Confidential,San Diego,CA

Regional Systems Architect

• Determining customer requirements and designing VMware-based solutions architectures spanning VMware’s product portfolio from the vCloud Suite to the Horizon Suite, to meet the functional and business requirements of a range clients of various sizes and across verticals.
• Developing technical marketing collateral, including product and services slicks, sample service offerings SOWs, and technical presentations for customer briefings, industry events, and publishing on corporate blog.
• Educating customers and internal staff on VMware products offerings and best practices for combining solutions to create private and hybrid clouds.
• Mentoring and providing quality assurance oversight to professional services engineers during the course of technical engagements to ensure that VMware solutions were delivered in accordance with best practices and professionalism.
• Performed hands-on technical implementation, troubleshooting, and remediation on complex client projects requiring high-touch or strategic vision.

Confidential,San Diego,CA

VMware Architect

• Design and Implementation of VMware Horizon View 5.2 with ThinApp 5.2 Integration
• Architect and Deployment of VMware vSphere ESXi 5.5 in multi Datacenter environments.
• Worked on Disaster Recovery projects using the Veeam V. 7 and VMWare SRM 5.5.
• Administration of 300 Virtual desktops in VMware Horizon View 5.2 environment.
• Perform inventory of existing server environment and gather server utilization statistics such as CPU, RAM, Memory and Network.
• Install and configure ESX servers on clustered environment using host profiles.
• Virtualization of 200 windows servers using Double-Take software from Dell datacenters to Accenture datacenters.
• Established POCs in test labs across migration scenarios such as P2P, V2V and P2Vs.
• Design and implementation of P2V V2V and p2P server migrations using Platespin.
• Documentation of Double-Take Run books, Workbooks, Migration scripts and diagnostic procedures.
• Experience in EMC VNX 5300 SAN storage Administration.
• Installed configured and updated firmware on UCS C210 servers for physical migrations.
• Installation and configuration of Double-Take Availability.
• DNS change/Re-pointing validating activities as a part of the migration.
• Involved in the implementation of vCenter Heartbeat.

Confidential,San Diego,CA

Sr. IT Manager

• Excellent experience and knowledge with designing installing and implementing VMware 3, 4, and 5 server, VMware virtual center, setting up V-Motion, HA, DRS, and related VMware products such as SRM, VM Workstation, VMware converter.
• Excellent experience with VMware update manager to install patches and updates on ESX hosts and virtual machines
• Excellent experience with designing and implementing VMware backup products and distracter recovery solutions. Such as data backup, mirroring and recovery (Veeam, Compellent Synchronization and NETAPP Snapshots).
• Good experience with installing/configuring and troubleshooting VMware Lab Manager and administrating multiple labs in Lab Manager and dealing with Lab Manager Issues.
• Was responsible for installing configuring and troubleshooting on Windows NT/Windows 2000/2003 and 2008 servers using enterprise standards.
• Architect and deployed worldwide ESX cloud utilizing MPLS and WAN Optimization.
• Identify administrative standards, issues and process improvement.
• Experience with SQL 2000,2005 and 2008 server.
• Excellent experience of server hardware, software, devices and protocols,
• Experience of fiber SAN/iSCSI SAN/NAS (EMC (CX30), NetApp, Dell MD30001 Dell MD 1000,Compellent) storage technology and work with SANs in VMware environments and troubleshooting SAN related issues and upgraded firmware of SANs in VMware and different environments.
• Excellent troubleshooting skills both with hardware and software in windows environment.
• Good experience with installing/troubleshooting and configuring windows 2003 and windows 2008 servers Active Directories and Exchange Server 2010.
• Managed 6 offices with San Diego being corporate (China, Canada, UK, TX and AZ) with a team of 8 Systems Administrator.

Confidential,Chandler,AZ

Sr. Systems Administrator

• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

Confidential,San Antonio,TX

Sr. IT Support Lead

• Responsible for technical support operations in high-volume, 24x7 environment, including supervision of 5-member technical support team and coordination of technical issues involving network, hardware, and operating systems (IBM AS/400, Windows NT/2000/2003 Server, Windows XP Workstations, Apple Macintosh OS X Server & Workstations).
• Oversee network connectivity, implementation, integration, and troubleshooting for servers, routers, remote access, storage devices, BackUps, printers, and scanners.

Confidential, Irving, TX

Disaster Recovery Specialist

• Provide first level technical support during problem determination and resolution on Midrange and Mainframe Platforms.
• Interface directly with customers to provide operational support during testing or a disaster.
• Review test plan documents and set up required system resources prior to start of subscriber’s test.
• Review subscriber’s prior test history to anticipate issues and prevent recurrence of previous problems.
• Conduct pre-testing and Professional Services activities as required.
• Assist with equipment installation/relocation.
• Participate in subscriber conference calls and workshops.
• Provide support to Dallas Mega Center, Mexico City Metro Center and Denver Metro Center.